30am by the laundry van, was really noisy

staff said they had no pillowcases and laundry only delivered once a week , so wouldn't be getting any soon

hot room. noisy moving laundry 5am from outside shipping container. poor breakfast.

early morning worker banging trays around with laundry outside our window

issue was the noise from the laundry being collected at 6am, which was not really in the control of the hotel

corridor was dirty and smelled of wet laundry

we were right by the lift & laundry room

breakfast

the breakfast wasn t bad but can be better.

the breakfast options of everything from fruit, cereal, muffins and full english options was fantastic

ambience. staff. parking. location. dog-friendly.

have time to finish our meal, and louise said it wasn't a problem, we could have it later as room service

two proper, very comfortable, single beds for the kids rather than camp beds which seems to be the norm in most

wifi was not easy to connect to

parking under the trees was a nightmare

only one guest lift apart which was also shared with staff were using the guest lift for laundry etc making

excellent hotel and best location possible as the grosvenor casino is next door

luckily we put the latch on because there was kids in the room next door who had tried to open this

was with couple of friends on a night out to relax away from home and kids

was really good ,lots of choice hot and cold big spacious room nice shower ,air con , and casino right next door

yoghurts put in friday night thrown away saturday no heated towel rail yet expect to reduce laundry by not having

he also photographed it, saying he would inform the laundry, but i am surprised that housekeeping did not notice

there's a rest stop next door with a multitude of food options and a laundry facility

wifi good

only 1 type 2 charger - really - plenty of other ev chargers available a couple additional type 2 would be

quality for 4 star laundry & service room outside our bedroom 135 noisy early morning fittings poor no bath

late check out and breakfast above standard

were charged 20 for our pet dog which was not mentioned

the beds were comfy and spa was lovely

the whole hotel is very modern with great facilities gym, steam room, pool

of dirty laundry left outside my room door, cleaner knocked the door at around 9am waking me up to ask if

the view from our room window was several trolleys of dirty laundry, overflowing for the three days

room, dirty public areas, dirty laundry upon arrival, ripped duvet, bodily fluids on the wall, when asked about

then around 7 we woke again from laundry truck outside the window making loud noise for ages

working ,doors on corridor that if let go banged, courtyard in middle just a dumping ground for laundry to be

there was no laundry service at the property which i personally consider as essential (it is possible given

noisy during the night with kids driving cars outside

lots of parking, surprisingly the location was very quiet

to a fast food restaurant and the bars pretty neat and quiet ,great for a business stay ,for kids the places to

ease of location and free parking

possibly because it's near the laundry

room myself housekeepers not wearing pep at all bedding towels from various rooms put in one laundry bin instead

the room was clean and excellent room service.

cost of accommodation for our pet 15 for the night, as the condition of the rooms furniture is obviously only

good working wifi & tv to cast

the spacious room, comfortable bed, efficient wifi and excellent carvery

wifi not the best, keeps getting disconnected, maybe because of rooms distance from the router

well situated hotel with good parking

easy to check in and out and parking just outside the rooms

wifi in room ( furthest away from the reception area) was poor

everything no laundry hard to pay for the accommodation no atmosphere locals telling me not to have any thing

laundry, hotel not clean, no drinking water provided in the room

the bar was cheap too

bar is really good nice cheap beer and good food menu too

angela on reception is always friendly and helpful and nicole in the bar is always smiling, friendly and chatty

i would also provide laundry service

no laundry service . menu should be more varied especially the salad options .

it's a great place to have people meet up with you as it has a friendly bar and a comfortable lounge

good foods for breakfast, nice restaurant and service.

it was clear from the labelling that although dietary needs are catered, the kitchen does not understand them

i heard kids gate crashing the premises.

room service excellent

they really do need to provide free in room wifi too

said no room service and signs displayed dinner from 5

was kids running around outside my room all night shouting and i was awake all night due to

the noise from the road and slow wifi

nice rooms, clean, comfy, nicely attired. friendly staff, nice bar and sitting areas

good lighting in the room, free wifi, a clear tv were all positives

they didn't have a kids menu but the chef done a separate small meal of my choice for my 1 year old a cot was

were kids running up and down the corridors from 5am and banging around so sleep was interrupted

no information in rooms regarding hotel services such as laundry/room service etc

flush didn t work and there could have been a couple more facilities such as laundry and computers

advertising it, they don't arrange dry cleaning or laundry anymore which as a business traveler is the reason

facilities, particularly the gym, swimming pool, sauna, jacuzzi and steam room really did it for me

we used the gym & roman themed pool with was lovely

one of the fire doors was propped open with a laundry bag, so the security wasn't very good

the food was beautiful, my daughter has a terrible appetite and ate a 3 course kids meal both evenings which

swimming pool great (a booking system is in place but all was fine), shame no sauna or steam room but this

pet friendly

was very good , wide selection to choose from ample free parking the gym and pool were included in the

breakfast was fantastic plenty of choice, generous portions, and cooked perfectly

only i ordered room service for my breakfast the next day it didn t turn up i am disabled i had to go to the

the bar service is slow as not enough ataff

extra seating would be a good idea as we struggled to find somewhere to eat off the bar menu

wifi patchy at best

laundry service is so complicated and takes long time

would have preferred to have laundry bags

my room was clearly above some kind of laundry and i had endure noisy washing machines and spinners until about

from the lift ad also noise from the laundry comes up through the air vent - would switch off the beeping noise

clean comfortable beds good wifi

clothes that arranged by the hotel to laundry did not came back on time resulted we lost the clothes and ruin

5* breakfast facilities , food & bar were perfect ordered pizza arrived

the room service food was really good, much better than i expected

location great price great room great staff great bar and selection of drinks very clean and

room service was quick. location was an easy walk from the railway station

everything! from the decor, to the welcome, the comfiest bed ever, to the tasty breakfast.

also was hoping a rooftop bar with a dj to vibe out on a sunny

gym really stuffy and small coffee awful!! limited room service menu

pet friendly

the smell of fish in the dining area at breakfast ud83dude0a

7 o'clock there was noise outside of our window, they were moving laundry, and it was loud, me and my fiance

no laundry facilities over the weekend

my kids loved it, room was big and spacious for a family

not enough trolleys to help with bags parking is painfully far from reception- would be good if there was a

nice swimming pool gym facilities sauna and steam massage if you want

the staff and the view laundry was clean

horrible experience especially for family with kids

wifi, clean sheets and towels, free parking

car parking and a nice park nearby for the kids

and tea and coffee etc staff provided more toilet paper immediately i asked, well stocked bar downstairs and

laundry bins all outside the rooms, outside bins over flowing

there was used laundry left in skips and rubbish i would not stay

laundry baskets full of dirty laundry

boards, garden neglected, and the rooms around the back of the building after you pass old large laundry bins

facilities - no laundry services in-house or tie up

after warning hotel there would be at least 16 for evening meal, it was chaos, my kids were given there meal

wifi not so good

after warning hotel there would be at least 16 for evening meal, it was chaos, my kids were given there meal

hotel wifi didn't reach into my room

bed, value for money, friendly staff, free parking, good food which was excellent value, very clean

good night sleep as usual, the is not too soft and not too hard. friendly receptionist. wifi ok

com it said there was 24hr room service at the hotel but we were told there was no room service and they weren

travelling as a family it’s nice to have somewhere the kids can pop in and have lunch, a snack or even sit

gym area looks reasonable for 2-3 people to work out in but i did not use it

and our room key card was not working i waited for 20 minutes to come guy for set up for key card kids was

laundry bag was used to line the bin in the bedroom by staff

quiet and good location for forest of arden golf club

wifi was none existent

of this yet waited for me to come down in the morning and then said yes we re aware we had kids throwing stones

noise from guests, kids running about, much slamming of doors, not needed when you have an early morning flight

laundry collection bins were located in guest walkways/ view near reception

lots of car parking spaces and eay to find with sat nav

in bar area and resturant let it down a bit could do with more staff on to cover the amount of people

evening meal & breakfast were good quality

was disappointed knowing i had to sign up to use the free wifi, an option i didnt take as you wanted information

they also do offer a laundry service where they did make sure i was ready for a wedding and looking my best

noise as our room was just above rhe bar of the inn

lovey room away from the bussle of the bar area

the bar was well stocked at good prices

cobs on the bar would sit perfectly in this lovely local pub

didn't work, the bad was horrible with an old mattress which was to soft i have asked a laundry bag and they

awoken on second night by laundry trolleys being moved in carpark outside my room

clean laundry - both bedding and towels

wifi and phone signal very poor.

not much, just the loss of wifi connection my only minor criticism. great otherwise

lovely ambient bar and friendly

grateful if we could have any thing in return as me an my partner went there for the facilities, spa sauna

wifi was a bit intermittent, but no worse than any other hotel wifi i have used.

wifi was not easily got

nothing child friendly & most adults didn t like/want any of the limited options available

loved the spa in the bath

pleasant bar area too

wifi not stable

room service options were limited and a bit expensive for what you were getting.

there were complimentary hot drinks in the bar room which were unlimited and packs of free biscuits and nuts

good service and ample parking.

kids would love

the breakfast was excellent with a good choice to suit everyone the staff were excellent

felt we got really good value for money as the facilities were great, the breakfast was great and the location

swimming pool was great for the kids

corridor laundry/hoovers etc left in corridors

there was cleaning products and dirty laundry left in the hall ways

with massive tvs the pool is a great size and the steam room was never busy there were loads of kids playing in

half a dozen feral kids running around dining room, parents uninterested in them

lots to do on site like swimming , gym, walks bars and restaurant or lots of cute pubs a walk away

example: white van man turns up outside hotel main door at 08:30 to return clean laundry and remove dirty

small grotty changing area, tiny shower around 6 inch gap wiggle room around me, no complementary laundry bags

hopeless to try and get kids to sleep

the facilities are superb, including a swimming pool, spa and gym onsite

the staff working in the breakfast time and also staff in the pool was very nice and friendly.

very poor wifi.

convenient location for the nec, pet friendly and price was ok.

lovely hotel with excellent staff. and great food. very pet friendly hotel. i'll def stay again.

wifi connection wasn't very good. the stairs was steep and narrow

plenty of parking and room was ground floor which was perfect for him

location is excellent. own gym, pool and golf course.

room was comfortable, the food (room service) was delivered in good time and was good quality

fantastic views are fantastic breakfast fantastic room bed was comfortable big and views of the golf course

good bar & food and nice choice at breakfast

all facilities at hotel (pool, sauna, jacuzzi, steam, gym, outdoor bar) were perfect

maybe needed a little tlc but was adequate, good atmosphere in the bar and excellent food, ideal parking

wifi was weak

bar and restaurant very good

wifi in our room kept dropping out - we tried to stream a film (the tv was busted but

friendly staff. good food. adequate parking.

breakfast was lovely

this hotel had a cafe (lounge) area with plenty of tables and seating with a licensed bar in the evening, the

ev charging was fast and convenient

late check out breakfast

sofa bed wasn't great solution for my kids but only option

bigger parking area

staff were really nice and helpful, also we made a mistake and thought breakfast was on until 10am, but it

of free parking

rooms look recently renovated very clean staff very obliging early check in was no problem

the breakfast was very nice, loved the waitress service

the bar service was very slow and understaffed.

wifi was rather not good in my room

the bar and

convenient free parking

the reception staff thin on the ground (one staff member - one shift - no other shift covered) - wifi was almost

floor lift when i checked in still there when i left, along with what seemed to be some bags with laundry in

don t sleep at all due to noise from laundry room i was in 1090 the receptionist said people complain perhaps

an item of laundry that was not mine was sent to my room the kettle in the room did not work was a queen room

access - should not have to pay for room wifi at 260 per night

although i missed breakfast, they thoughtfully prepared a takeaway box for me

will recommend this hotel to everyone excellent service and all of us including my wife and three kids would

bar was reasonably priced

hedge and chained up barriers and across entrance to resort world multi story not the best with kids in tow

the wifi was poor in the room

with the location-right next to the m42 the restaurants and bowling/cinema superb with having my kids with

breakfast was ok. loved the decoration. all staff superb, friendly & welcoming

food was poor choice in bar

the breakfast was fantastic too

more options and affordability of house wines on the hotel bar menu would be great.

flexibility about making gluten free versions of bar food menu

laundry room on each floor is a good space

no on-site laundry facility

once i paid early check in fee and breakfast for 2 days it worked out at over £300 to stay there for 2 days

fun property, my kids loved it and so did i

breakfast was so tasty and i love the late check out it made the stay so relaxing not feeling rushed

we used the spa and pool which was amazing and we ate in the sky bar which was fantastic we had a great time

i tried to get onto the wifi but for some reason i couldn't.

then the wifi wouldn't connect the next morning & it took several tries on the phone to get a response

the room the pool everything was amazing

a great selection of restaurants and lots to do for the kids, all under one roof

no complaints about the quality/money ratio. there is no coin laundry in the hotel or nearby.

price for good breakfast and kids go free was very generous offer

price for good breakfast and kids go free was very generous offer

breakfast wasn't hot enough

lovely clean rooms. great choice of food for breakfast.

once in bed there was a lipstick stain on the duvet cover it looks like the laundry service had not got the

we came back to the hotel and the cleaning staff had removed my personal towel and taking it to laundry mixing

however it is really just a basic hotel room and our view was overlooking some car parking and laundry bins

the room didn t have even a plastic laundry bag

the room overlooked the rubbish and laundry bins and the decor in the bar area was very dated and old fashioned

very small double room. neglected garden area with laundry piling up outside.

the hotel had what i wanted- a bar for drinks, car parking (chargeable), friendly staff and cleanliness

the hotel has a bar which is really handy but the area is a little sparse regarding such places

have stayed at the hotel previously as it is close to the nec, has plenty of parking and free wifi and a good

the wifi was reliable and fast

was clean lovely size for a superior and reception staff were absolutely brilliant,polite room service and bar

we had problems with kids running round the corridors making noise and with my daughter being autistic she

not access gym early - ideally 5 am even if had to sign waiver about being there on my own

would be great if they had more activities for kids

had the double bed room), parking right outside, spa treatments are offered and so is room service

arrived at 2 for check in and given the key and told it should be ready we went in and all dirty laundry was on

till after 11pm by noise that sounded like a tumble dryer and/or washing machine was in a room/laundry close by

good sleep very good breakfast staff friendly room very clean

restaurant and bar were closed, but they ll be open next time

quiet place well equipped rooms, and a pub at the side with great menu choices, shame there's no wifi in the

a little more choice at breakfast.

i enjoyed using the gym and was a good base for going mcm

there was little play area for kids, which was amazing

it is overpriced, for the money i'd paid i would prefer to have more options for tv and at least room service

good wifi

sound proofing of laundry room

curtain hanging off rail . laundry delivery outside our room early bathroom needs updating .

room was cold laundry stacked in hallway outside of room

no laundry facilities but there was use of an iron and ironing board

didn t have breakfast but the staff on reception were excellent and the room was lovely and car parking was

the temperature in the room was unbearable and we were next to and underneath maintenance, laundry etc

or lunch or dinner, when we went to look for our room we at the back amongst all the cleaning and laundry

the room looked shabby we was woken up by the laundry van right outside the window and large metal cages being

was amazing lovely walks and nice little town excellent value for money , also pool was lovely

wifi. but to be honest who cares

service and comfortable bed, clean room, and laundry

very good room service every morning, cleaning the rooms and changing the towels.

early check in

we needed an early check in and she was able to have our room ready at 8am

when i checked in nobody gave me details of the hotel wifi so did not use it

th feather duvets), great wifi, good work desk and seat, lots of usb charging points, guest laundry and helpful

excellent preflight stop, great laundry facility, super close to the airport for an early morning flight

wifi worked a treat

everything.. early check in. rooms clean and comfy. breakfast very good

to rooms as she could not give us keys ( didn't understand why) and we were on separate floors to kids even

the did not take my laundry, never realised i had to take it somewhere myself.

was poor in corridor, a laundry trolley was left in the dark most hotels leave biscuits with the tea and coffee

in-room service was great and was served by ali

the pricing of evening meals. very expensive. not alot of choice especially on the kids menu.

breakfast good deal kids eat free

van driver delivering laundry boxes, loud voice and dropping boxes out of the van etc

was dirty, the top bunk had clearly not been cleaned and we were provided with a bag of laundry to make the bed

free coffee / tea facilities, ironing and laundry available, etc

one suitcase less i could well have reached it by train :) staff was great, i ended up adding late check out

can be quite difficult to navigate probably would not recommend the hotel if travelling with kids or a party of

building very tired and in need of redecoration, piles of laundry and high-chairs dumped in corridor on display

laundry on landing in bags when we arrived didnt look nice

got told manager not here today another obvious lie as got told early waitress had seen manager , laundry left

laundry stacked in corridors, open doors to messy stock rooms, heaped cigarette butts on patio

laundry bundles left in the corridor

very little. laundry was clean and room nice and warm

wifi was slow

the wifi. you have codes that last until midnight. kind of no good waking up with no wifi

good experience, everything was as expected, nice small room, quiet environment, private parking space, very

big fluffy towels and the great staff. plenty of parking with easy access.

they were extremely helpful and the breakfast was delicious

warm professional welcome the breakfast was amazing the mushrooms were delicious

didnt have breakfast or stay longer would love to bring our son and dog

welcome pack or room service

lovely bar and outdoor seating