early morning laundry delivery in car park. 6.30 am and very noisy

food/laundry/refuse collection & deliveries woke us up both mornings from 5

the spa ,swimming pool is lovely

are exceptional from elaine at check in who helped us get a quiet room to all the bar staff who all offered to

wifi was somewhat hit and miss

room nice complimentary water, +tea & coffee + biscuits hairdryer, iron & board options for laundry & room

rapid and type 2 ev chargers in car park

the 2 ladies who were on at the weekend) the bar staff were lovely young men and the spa guy was really

the pool, sauna, steam room, and gym were great

ev chargers not working.

laundry storage right outside room - how very badly planned

lovely hotel and super breakfast.

the wifi is not very good

the 5 room service charge was wavered however

free and plentiful parking

also, noises from below, either laundry room or bar cellar

we needed room service and the food was excellent

alisha and adam made it a joy to visit the bar area

free wifi with no password for a change

excellent, plenty of choice, hot and cold. the free breakfast for kids was fab!

the only issue would be the breakfast but otherwise it was perfect

helpful and friendly staff, as i expected, the music from the bar could be heard until around 2330 but earplugs

they allowed us to bring takeaway into our room as they didn t offer room service

wifi connection wasnt brilliant but its not the end of the world

great room, breakfast was delicious, staff very freindly, plently of parking

we had afternoon tea in the lounge area of the bar which was relaxing and chilled out

drinks in bar not cheap

very large room with the addition of chairs to sit in. excellent breakfast. very friendly staff.

wifi was strong, was able to use with very little problem (which is more than to usually be

a minute walk from dorridge station! very nice breakfast and all staff are nice to us!

dry cleaning/ laundry was prompt and good quality

they went out of their way to retrieve it from the laundry trucks and posted it back to us

was great it could not be better we could not find one thing that was not very good food room service and

used the gym facilities on the first day which were clean and easy to find

the gym sauna, hot tub and pool were relaxing and very clean

food was poor choice in bar

breakfast was ok. loved the decoration. all staff superb, friendly & welcoming

breakfast service was a little slow and too much sauce on eggs great coffee though!

we took a walk around the grounds and enjoyed a drink and food in the newly renovated bar area

flexibility about making gluten free versions of bar food menu

once in bed there was a lipstick stain on the duvet cover it looks like the laundry service had not got the

the room overlooked the rubbish and laundry bins and the decor in the bar area was very dated and old fashioned

we came back to the hotel and the cleaning staff had removed my personal towel and taking it to laundry mixing

however it is really just a basic hotel room and our view was overlooking some car parking and laundry bins

the room didn t have even a plastic laundry bag

th feather duvets), great wifi, good work desk and seat, lots of usb charging points, guest laundry and helpful

excellent preflight stop, great laundry facility, super close to the airport for an early morning flight

it was so comfortable. room service was prompt and excellent. staff were friendly

nice gym great

can see the runway and jet 2 planes so kids loved it and made them more excited for their holiday comfy beds

van driver delivering laundry boxes, loud voice and dropping boxes out of the van etc

free coffee / tea facilities, ironing and laundry available, etc

was dirty, the top bunk had clearly not been cleaned and we were provided with a bag of laundry to make the bed

breakfast was excellent and the kids ate for free

friendly staff very convenient very clean breakfast was lovely

they communicated well in advance of my stay and allowed me to have a late check out, which is important to me

wifi was very weak

free on site car parking

the gated private parking was a useful facility, though actually i didn t use it as there was a space out

good parking space, staff polite, rooms ok.

was poor in corridor, a laundry trolley was left in the dark most hotels leave biscuits with the tea and coffee

the did not take my laundry, never realised i had to take it somewhere myself.

wifi so bad, they might as well not have it. could get speeds higher than 5mpbs.

breakfast expensive considering what was available

there was a small gym area so was able to burn off some extra calories, and football was on in the bar

we used the spa and pool which was amazing and we ate in the sky bar which was fantastic we had a great time

a great selection of restaurants and lots to do for the kids, all under one roof

the spa which is possible separate from the hotel was lovely .. but staff not so ... !!

nothing fancy or spectacular, paying for location and the fact it has a casino

location, bar, casino, casino bar, food, staff, room

service and comfortable bed, clean room, and laundry

a few more items on hot breakfast

easy to get to and vetu clean hotel. excellent breakfast.

great bar and lovely staff, young and enthusiastic

really rude member of staff, phone didn t work, no room service, heating wouldn t turn down, uncomfortable

the gym could've been better if i am being critical, was just a room with not too much in it.

good variety of breakfast items

tv in the bedroom was amazing, and the bar and food was really good

decent complimentary wifi

great room 2 double beds and a sofa bed massive tv in lounge area great for movie night with kids dead quiet no

laundry room on each floor is a good space

no on-site laundry facility

great location for people who are visiting the nec clean rooms good wifi good service

rooms are very comfortable, decent wifi, and very tasty food

moxy nec first time staying here we was so impressed and the staff was amazing and even gave us early check in

parking is not under control of hotel, especially no one knows about the ev charger

unfortunately unable to connect to wifi- they had just been replaced

i enjoyed using the gym and was a good base for going mcm

it was a pain tryna get the gym stuff woman wouldnt let me fi out form whike they

great location, friendly staff, great amenities, including a gym and nice clean rooms.

floor lift when i checked in still there when i left, along with what seemed to be some bags with laundry in

don t sleep at all due to noise from laundry room i was in 1090 the receptionist said people complain perhaps

an item of laundry that was not mine was sent to my room the kettle in the room did not work was a queen room

fantastic gesture and the kids all appreciated this in making our parents' stay extra special

5.00 tray charge for room service is outrageous

breakfast could be served until a little later on a weekend.

bar area is quite limited, there may be more bar facilities when hotel is busy

parking was easy

when a week before i had just come out of hospital there was no offer of running me around in golf buggy, the

pleasant hotel, lots of parking, comfortable, good staff, well located

perfect place with free parking

the wifi isn't secure

if they had interconnected rooms for families with small kids.

gave us an early check in at 10am. lovely free breakfast. free parking. lovely staff.

we made use of the ev charging in the car park

after midnight with sleepy kids and the two wonderful ladies working the reception made everything so easy

very small double room. neglected garden area with laundry piling up outside.

the breakfast was lovely. the wifi connection good there is also a very pretty back garden.

the hotel has a bar which is really handy but the area is a little sparse regarding such places

breakfast was excellent and room service was great!

wifi ! we didnt manage to find it.

the view from our room, we were looking straight at the laundry.

the waiter had to find them and came back with a pile, he said he had never been in the laundry room before so

spoke to laundry, and they resolved the matter for our next 3 days

cobwebs in room small, quality playground would be nice for the kids

signal is poor but the hotel offers free wifi which is good

the bed was very comfortable, and the breakfast and room service were of a good quality

ex- colleagues who were meeting up for our reunion dinner at a local golf club(nwgc) were extremely impressed

friendly, helpful staff. nice bar and restaurant.

very poor wifi.

plenty of parking, nice bar and lovely outside garden. inside is old but very clean

didn't work, the bad was horrible with an old mattress which was to soft i have asked a laundry bag and they

awoken on second night by laundry trolleys being moved in carpark outside my room

clean laundry - both bedding and towels

for 6:40am to leave, theres a chip shop and budgen's just a small walk away and surrounded by golf courses, i

safe, good field views, easy parking and clean reception staff could accommodate my needs for a late check out

laundry bag was used to line the bin in the bedroom by staff

room size was great, comfy bed, quiet room, good wifi, nice bathroom freebies! :p

wifi is from the dark ages.......such an easy thing to fix.

noise from guests, kids running about, much slamming of doors, not needed when you have an early morning flight

great location with free secure parking

the facilities were great, the grounds are beautiful and the breakfast buffet is fantastic

decent gym and nice spa

room service could be better - menu not catered for children

location and setting is great. room service was prompt and staff were friendly.

pool and sauna pleasing

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities

available (no vending machine or anything) no breakfast served, and in the morning there was laundry all over

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities

to see out of our window view blocked by laundry containers found litter and vape under the bed on arrival walls

the customers in the bar were very welcoming

example: white van man turns up outside hotel main door at 08:30 to return clean laundry and remove dirty

small grotty changing area, tiny shower around 6 inch gap wiggle room around me, no complementary laundry bags

pool was good for a splash but gym was very small and possibly over-sold!

place & grounds, we were able to walk around the edge of the stunning golf course

the bar area could be improved as could the availability of real ale

breakfast was included and couldn’t be faulted

the choice of breakfast was great

luxurious, good facilities including kitchen, it was basically a high end one bedroom flat

breakfast!ud83dude29

food pleasant staff friendly and very helpful car parking easy & free

location to the nec was a 9 min drive parking on site pub grub and cheap made it a perfect stay

continental help yourself bar was a lovely touch and included when purchasing a hot breakfast

came up to watch the golf at the belfry, so location was perfect

the bar and evening meal

rooms very hot. rubbish wifi

were neglected with some garbage around and building materials left out as well as trolleys of laundry in the

wifi was a bit flaky and slow in the brewhouse rooms which was a shame as other than that it was

in the room was limited as were the milk pots etc there was a chip in a mug and the hotel offers room service

lovely lounge the grounds and bar area staff very friendly and helpful

family room booked was actually 2 rooms, so parents away from kids

there was loud talking, banging, rollers from laundry been moved

would be excellent if self-service laundry facilities were available

blocked in on exit in the morning by a laundry vehicle

too noisy. laundry van loading/unloading in the car park at 05.15 in the morning.

there was dirty laundry in the corridor, i assume the price reflects more on the location as appose to the

one lift working, car park very tight and a number of spaces taken by laundry carts

staff we're lovely and 24 hour bar was a bonus!

overall stay is good. however no tv channel for kids.

someone to have used their initiative to ensure there were enough high chairs to babies/young kids staying

the bar was open late for guests and panini's were also available (we had been to a concert), buit no other

we was informed that we will be offered a free complimentary early check in however when we arrived,we was made

the restuarant/room service was really delicious, i'm big on food so this was great for me

had to move to adjoining rooms on the second night of our stay which was very disruptive with 2 kids

nothing! although the lounge bar was really warm when working in there in the day.

issue with room service at night but it was resolved and apology given.

there is a lack of basic facilities such as printer room and laundry (there is a paid laundry service but the

was told sorry would be with me shortly after one hour l went to reception to then be told the laundry was having

wifi was good

great proximity to train station. breakfast was also good

spotlessly clean and gave me an early check in

we had kids with us

who checked us in and out was extremely happy and more than happy to help and martin the bar tender was amazing

the stuff at the bar lack customer service skills

great hotel fab weekend away in birmingham amazing comfy bed great wifi

they allowed late check out as well

weirdly there's an outdoor laundry at the garage nextdoor

quirky little bar to walk into, staff were helpful and friendly, extra late check out on sunday until three

i enjoyed the mini gym

great location, great friendly staff and allowed early check in

comfy room, as we had a late night the free late check out was very welcome the multi storey car park round

from a delivery lorry parked outside our window for approximately 30 minutes loading/unloading laundry

rooms are spacious and quiet full-size kitchen and a laundry, which is very nice.

2nd day different lady said no but did speak to supervisor who immediately went to the kitchen and sorted it

with some improvements like new curtains (mine had a few stains) and wooden floor instead of carpets

were superb, from check in to check out and everything in between , got hungry late at night and kitchen was

no remote for tv, had to ask, menu for room service, but no phone to

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service

less people using the wifi ud83eudd23

there is no internet in rooms..it wud be nice if u can put wifi in rooms

to supermarket, and 20 mins to city centre by walk -staff are friendly cons: -there is no self-laundry, otherwise

i liked every part of the hotel especially that gym.

even give an extra hour complimentary late check out as most hotels do

i recommend the breakfast, very good quality of food

great vibe and nice gym

he went ahead to blatantly lie to me that it was from the laundry

the standard 'leave laundry in bath if replacement necessary' is a

very friendly staff, both on reception and delivering room service

little disappointed there was no bar fridge in the room to keep fresh milk & other perishables

the bar was a good place to meet visitors

coffee machine coffee very bitter look careful at final account, attempted to charge for laundry cleaning,

to be much more about caring for customers welfare through extra insight on their needs not a laundry list of

the hotel was a complete disaster run by kids , as soon as i checked in i asked for a wake up call

no free wifi

room is big, there is a gym at basement opens 24hrs

the sheets had some scuff marks but well may have been from the laundry press

pool, breakfast

gym & swimming pool was a bonus they were both spotless

the room service food was fast but not very nice.

great comfort, free access to nearby victoria swimming pool, and friendly staff.

the security put in the laundry lift because the other lift wasn t working which is fair enough

lifts were out of order (not the hotels fault) so had to share the service elevator with the laundry

they were shocked to see that the bed had not been made and dirty laundry had not been replaced

the tv did not work as advertised, we did not have access to usual channels and the rooms wifi did not work so

first night we stayed which was saturday couldn’t sleep properly there was loud music and kids running down

shower as i came out of shower the fresh large towel was wet to touch (i assume/hope following laundry )and so

the cleanliness of the gym

not small bottles of shampoo etc - only because i collect them for my kids who love them - these had nice big

gym was great. room was massive! staff very friendly

very welcoming, rooms were beautiful, plenty of room, mini fridge, tea making facilities bar downstairs,

however, for a three day stay we did feel (family of four with young adult/teenage kids) that the breakfast

gym could be a little larger but just nit picking

couldn't fault breakfast, plenty of choice and high quality ingredients used

room service ends at 10pm so again missed out on dining in the hotel

and bathroom decor lovely, staff very helpful and allowed late check out as

overall stay was fantastic, the staff spoilt my pet and he enjoyed the grounds and the room

the breakfast was very nice, loved the waitress service

had room service - ordered a bacon burger and a glass of white wine - over 26!!

good parking next to the hotel

the bar was a bit small

bed was not good and it was not comfortable to sleep for kids

staff who took the time to tell me where everything in the hotel was, breakfast/check-out/late check out etc

allowed late check out to which we thought was great

wifi is free but slow

kids loved making their own pancakes

your laundry charges were expensive

gym needs some more equipment like a bench, barbell and a squat rack with some weights

room was brilliant staff were really good early check in brilliant

room service provided raw chicken

the bar meals we had were delivered promptly and were delicious, as was the buffet breakfast

it goes without saying that it was so loud and noisy when it came to bedtime and with two young kids it made it

was excellent, breakfast was excellent, the bar area downstairs was really good too

were disengaged and gave no information on amenities, eg; wifi code, breakfast time and prices etc

attended a concert and returned to the hotel at eleven and the room service selection was very poor

enjoyed a deep, hot bath (luxury when you have kids

there is only 1 lift and we had to share it with the cleaning staff and laundry which left the lift smelling

free parking

great to have star city across the road to keep kids entertained and some good dining options there also

pet friendly and close to our venue

not enough bar staff had to wait a long time to get drinks as staff were busy on reception

clean the room at inconvinient times, the mini bar attendant would knock once then just come in, laundry prices

the spa is a nice, relaxing area (except when there are kids in)

fantastic use of bar and food excellent

this is not kids friendly or even adult friendly for those who can t swim

room service was excellent

room service excellent