wifi in the room was very slow

no room service during my stay

plenty of parking

staff were excellent and friendly room was comfortble and spotless, car parking facilities very close to hotel

on arrival, we were late arriving due to work commitments but we were able to have a drink at bar before going

get onto the wifi - there were 3 possible passwords, tried all 3, i possibly typed in wrong, but lost interest

beautiful property set in amazing grounds parking right outside

wifi in the room would be good as signal isn t very good

wifi could be better in rooms

i couldn't get onto wifi at all

noise from laundry room above our room

info packs in rooms about hotel facilities and timings would be lovely (found laundry, roomservice and spa

there were no bath robes in our rooms and when i asked for them, they said that the laundry was delayed and

only issue was our first allocated room number 55 was next to laundry room and desperate for a makeover

we always got breakfast with room service and the staff was always smiling and very nice

) *laundry service available *go green policy encouraging reuse of towels and skipping a room clean if

next to the shopping centre and the freeway bar and food was good at the hotel and they also do laundry

free parking in front of the hotel

really great, clean and accommodating for the kids

kids loved pool

wifi was a bit hit & miss but catriona did everything she could to accommodate our need for a good

cooking smells, as the room was adjacent to the kitchen cooking hood flue outlet

extremely helpful and accommodating going out of her way to assist us including a meal after the kitchen normally

no room service either, so hospitality overall isn t great

can't they just hire some kitchen staff

would of been nice if the restaurant had been open when we arrived or room service.

location ( 151) corridors on 3 sides, the 2 windows looked onto an enclosed service area, to the laundry

only problem i had was the pool situation wasn't explained properly

great place for kids, the swimming pool is fab

wifi was patchy and as the hotel had changed to use it to contact reception it was inconvenient.

we arrived easter sunday and the kids had an easter egg each on their bed, lovely

was super cheap and they offered a laundry service 5 for a bag full

also has a laundry service

kitchen is spacious, you will get everything in the kitchen for cooking

were great, there is also a common kitchen that guests can use

the large kitchen; the absolutely fabulous staff and the general location.

sheets very scratchy, didn't help sleep. laundry available but with no instructions.

loved the cleanliness of the room, kitchen and laundry access and the staff was friendly, welcoming and helpful

beautiful big bathroom (best bathroom we have seen in scotland), plenty of parking and even a laundry and dully

booking and response , that room was get loved the common kitchen area and laundry facility

good parking, easy access , kitchen and laundry facilities

which was not part of the hotel, you had to walk round the back in the rain, it was next to the laundry room

staff / carparking ' good wifi' food location was good for us would book again ' good price for a weekend

apart from the wifi my only other concern was the removal of haggis at breakfast, by management i was told,

the bar area is brilliant, a fantastic clean

honest was perfect for us and we had family room which was huge with plenty space and 2 tvs which kids liked

the first floor corridor reeks of laundry smells and was very unpleasant to walk through

although not publicly advertised, laundry facilities are available

no breakfast no bar no wifi unruly foreign residents and children running around the landing very early in

no wifi

the wifi could have been better

nice fresh and clean laundry and towels and clean

ensuite turned out to be in a corridor that was also used by the staff for ironing the laundry

very basic room,clean beds, and laundry,kettle very dirty with hairs and dust on lid,also inside not very clean

tv fully equipped laundry service was handy to use

too much laundry bags and other'stuff' lying about on view when going out of room

on our way to breakfast (in an empty room) the hallways were taken over by laundry service cart and bags

the bar kitchen food at cooks was very good, friendly staff etc

evening meals at cooks kitchen & bar was excellent but you had a long wait.

cooks bar and kitchen was excellent value for money, the food was fab and you just got to try the sticky

only one robe provided and it had a golf ball sized hole in the side

staff servicing the rooms very noisy early in the morning and left doors to laundry room and store cupboards

what i saw briefly, perhaps needs more storage for laundry, one other thing was perhaps to change sign on wall

room location, noisy !! near the laundry so lots of noise from 5am.

room view over air conditioning units and laundry containers a bit industrial

view out of the window(a fence and laundry line) blinds were damaged and didn t close properly toilet roll

laundry services, though advertised

left room service breakfast on door as required..they forgot to bring breakfast!!!

monday to friday no access to the pool till 3pm is not sufficient if you are on a break with your kids

i enjoyed the fitness center, spa, and pool

hotel, helpful staff, great breakfast and food

expense for laundry service, food or cups running out even when it was fairly early into breakfast, advertised

breakfast excellent. spa and pool nice and warm and clean.

ample parking, beautiful location, cleanliness of high standard throughout

we enjoyed our stay, specially the kids loved it

room service breakfast reception

at the other options i should have stayed at one of the others next to this one that had a/c and laundry services

the laundry service outside my window in the morning.

checking into our room bags of laundry and trays lying in the hallway, also went downstairs to the bar and they

desk guy was a tad grumpy and informed us there was no room service

great food and good parking.

problem was a noise in room all night from what sounded like a boiler or laundry or something that just was

we ordered room service various times, the services where quick and efficient

lobby , great food , terrific room and the room service was very quick with friendly staff

we had early drop off of luggage and later on an early check in

wifi was complicated and only functioned with the tv on and connected which was a distraction when

the rooms are small, walls need painting, terrible view to some courtyard with dirty laundry baskets, plastic

otherwise noise from the exterior laundry storage/delivery area was invasive

my room was outside the laundry or garbage area so a little noisy with staff coming and going

a pile of dirty laundry (with food and glass) was left in front of our room throughout the whole stay

no wifi on third floor

were placed in a room near the laundry, and could hear the machinery rumbling in the distance through the night

the swimming pool. kids loved being able to go for a swim.

spa and gym area was clean included in the price of your hotel stay so you can use all the time

glasses at tables could have been collected more often in bar area

only negative is that the free wifi is of a very poor speed

smell from the laundry room

staff polite and organised takeaway menu just the job with room service

breakfast was good and well-managed

the view of the bride from our room the food and hospitality the gym free parking location

early check in was not an issue, lesley very helpful

dirty laundry trolley in the hall was unsightly, breakfast was good but we had to wait for the hot

laundry bags left in the hall looked untidy, breakfast wasn't cooked as i would have liked it.

fire door to laundry room wedged open and door to outside also so anyone could walk in

room was not clean, the dirty laundry was in the corridor, the shower was broken, such as the tiles, the heater

had to climb over dirty laundry and rubbish to get along corridor and into my room

no laundry facilities

morning deliveries right outside my room could here hear every bangclang delivery of laundry and food no hot

dirty laundry piled up in the hall way

a little noisy when loading/unloading for the restaurant or laundry

room service was excellent

trams and trains under window was very loudly - in backyard every day at 9 am pick up laundry and garbage,it

was very comfortable, room service quick and tasty, nice staff, close to local retail park for some last minute

bar area is nice and toilets at main entrance are handy

bar, restaurant and pool good

only downfall is no kids menu in the restaurant at this time.

i have room service during my stay and i cannot fault this service

was a lovely stay i arrived and parking was easy, i checked in and the staff were delightful i was assisted

golf course very close by and is the exact layout of agusta

furniture can be improved . wifi signals were weak

good parking,very tidy gardens .lovely reception area.

$110 aus dollars for a small bag of laundry. really poor risotto

we had our little westie with us the hotel was said to be pet friendly

car parking is enormous situated in the most astonishing and well kept grounds (hats off to the

ample parking, easy walking distance to town, once we discovered the more pleasant walk through the

loved the fact it was pet friendly

a pillowcase and went down to let them know and they said it's no problem they will send it to laundry

evening, that it shouldn't be propped open and was told that it was because they were moving the laundry

the corridors were full of big giant black laundry bins which were there for the duration of the first evening

s from a previous guest in the bedside drawers and also food trays left from breakfast and laundry in the

the sheets seem right out of the laundry but had concealer and make-up smudges

laundry trolleys/ cleaning trolley left in the corridor for long periods

location as we went to the zoo and having a pool for kids was a bonus

food was amazing. spa was so relaxing and staff were so helpful

dinner was also excellent and kids eat free

small leak in bathroom (toilet) wifi was very weak in hotel room

tv was tiny. advertised laundry service was not available

kids running around the corridor

added bonus of free wifi and secure parking

was looking for a stopover on our way up to aberdeenshire and needed parking

great host, lovely welcome. great breakfast. highly recommended. good wifi.

the laundry was very clean and fresh

in the week they even do your laundry for you for a reasonable

we sent our laundry out and got it back the same day

room was a little smaller than we expected as it was a pull out couch for kids but we only there 1 night so it

breakfast was included, which was faultless

spacious room and good food, with a huge bar area to relax in

spa facilities was closed, it was very good value for september and would recommend for a pleasant

no room service not even for drinks despite saying so in the booking

booking.com said pet friendly but charged for room & given one not as advertised

better control of kids at a wedding reception, also foul language used

additionally, the hotel does not offer laundry services, which was disappointing and inconvenient

i found the fresh laundry had a dirty footmark on it, and had a rip and when i reported it, we were moved to

location of my room - 1st floor directly above service entrance - bin lorry, laundry lorry and other noises

no self laundry.

not too far from the centre and breakfast was good as

service was great and room beautiful, great to have free parking too

the breakfast was good - lovely selection.

beautiful design, nice bar and restaurant

parking spaces behind hotel also limited, although we did get a parking space

also, i wanted to order food on our first night up for room service, and to have water as well as we were