it meant sharing the lift with the cleaning staff and laundry trolley which i am sure was more of a nuisance

are over a high bath and it is actually dangerous climbing in and out for an older person no laundry

laundry is super expensive and they don t have the laundry bag option, to get a bag on

a bit noisy out on the main street, and super expensive laundry.

the facilities were excellent, especially the swimming pool, which was clean, well maintained, and very enjoyable

location of this hotel is excellent as was the wifi

wifi was free and fast enough for my purpose, very large screen tv, clean, well furnished room,

room service at night and the sandwich was made with stale bread

excellent wifi throughout; good tea & coffee making facilities; comfortable bed & pillows!

the breakfast was great with lots of choice and room service convenient and tasty

also the fact that the dirty laundry bags were scattered and left in the hallways did give the hotel a more

backlog of laundry filling the corridor outside the bedroom off-putting and cleared in the early hours waking

3rd and 4th floors had stinky dirty laundry stacked in bags causing a horrible stench

just be a laundry nearby as we could hear washing machine and tumble dryers late into the night and very

hallways were very poor looking - laundry piled everywhere

keeping- they left empty bottles, chips bag, laundry plastic bags around without throughing them away

great location, really nice atmosphere and a great bar area.

pool was a must as the kids lived relaxing in it

- loved the pool it was open 7am until 10pm and no restricted times for kids

pool and spa facilities were an added bonus

staff and was forever on the basement level when it did reach us it was sometimes full with laundry of something

don t open, lack fresh air, slow inconvenient lifts often used by staff to transport large laundry containers

looked like laundry cages or something

the room, room service and the room including the entire property was spectacular.

gym was a good size

our bed was uncomfortable / felt like it was lop sided and mattress needed replacing i also add laundry done

of some work taking place in the kitchen, hotel was unable to provide sandwiches and the observatory bar was

excellent service in the bar

as not many guests bar was closed at 9pm

the hotel itself is beautiful with views from the bar of the castle, stunning in the evening, and my room was

we sent a large load laundry to be washed and some came back shoved & squished in paper; not even folded

unfortunately, the view from our window was directly onto dumpsters, staff smoking, and laundry bins full of

staff, the room, the food at the restaurant, value for money, laundry quality

of response in getting laundry done

the hotel can offer (heard multiple conversations in front of customers with people not knowing laundry services

loads of clean and dirty laundry outside our room for too long

when booking we saw that they had a laundry service

very expensive for a 3 night stay. laundry service that is contracted out is very expensive.

there was no laundry

the rooms have free wifi, towels, toilet paper, tissue paper, liquid soap, shower gel, shampoo, hairdryer, iron

there is a common laundry room with a washing machine and a dryer

wifi was very good and pressure in the shower was great, beautiful kitchen/ bathroom/ sheets/

small thing is that we had to call to ask the wifi code, but realised that we had just missed it in our guide

we have had to throw away clothes and spend additional money through laundry bills ensuring we didn't take the

washer / dryer available and no laundry service

staff organised laundry run for us

of laundry in the hallway - our first view of the hotel from the lift

kitchen was being refurbished so they arranged breakfast nearby which was also excellent

we really liked the spa, and the outdoor hydro pool.

was excellent, staff were amazing and the spa with rooftop pool were a great experience

outdoor heated pool was a highlight

to pay for wifi that isnt very good. it's 2018

had one complaint, the rooftop spa pool water was too low a temperature, we are booked in again for november,

location, coffee machine, room service, laundry, basically everything.

services like room dining/ laundry are way too expensive

of pool

the bed was very comfortable and the room service food was perfect

gym facilities are far better than most hotels

room was nice and clean, turned down daily (if you like) and offered additional services such as laundry and

hoping that there was on site laundry

out how to do it ourselves after telling her we had tried that (5) the outrageous charge for the laundry

laundry facilities would be good for guests to do own laundry.

the breakfast buffet is delicious

some laundry was lost

good, breakfast fantastic staff lovely room has everything you need only downside was the damp laundry smell in

there is a lovely park across the road with a playground if you have young kids

encountered a lot of problems whilst trying to order room service

balcony was the best part , great view of the christmas markets , 24hr room service is also

unfortunately not even an on-site or very close laundry

for an apartment the only thing missing was laundry facilities

a washing machine in the apartment, as sometimes we arrived late and would have liked to do some laundry

com was clearly 2 adults and 2 kids - we needed 1 room with twin beds - ended up late at night getting a camp

the kitchen is fully equipped, so if you're planning a long stay, there is everything you need to make

deluxe room.was amazing, the bar area is also really nice and relaxing. breakfast was very good

lovely room and the bar and breakfast were also very good

maybe wouldn t recommend for kids/families but 100% would recommend for couples

friendly staff, lovely breakfast and room service was good

the bar was cozy and nice place to end the day

we even had enough room to do our laundry right in the room

they used a laundry service so we were able to do laundry

crack in the bath tub, room was surrounded by hotel facilities such as laundry and cleaning

room on lower ground floor, nest to office &laundry

was given a room which was in the basement, right next to the laundry room and staff room was right next door

laundry service is not good, small rooms, weak shower

2) i had issues with collecting a laundry 3 times

cost of having laundry done

express service on ironing a couple of shirts but it didn t happen - shirts delivered at normal laundry time

breakfast a bit overpriced and i expected two single separate beds for a twin room.

our room was beautiful, along with breakfast

very comfortable bed and room service was spot on, as where the cocktails

about half past 7 in the morning not the best when u are taking a trip away to relax without the kids waking

wonderful ambiance, great bar and restaurant

we enjoyed the location, the restaurant, bar and common spaces

laundry service extremely expensive.

i had to walk over and around the dirty laundry that was thrown on the landing by the room staff

price that hotels charge for laundry services

in the morning was not impressed to have to step over laundry outside the room door

wifi is terrible. not fast and kept dropping signal

nothing much to comment here but it would be nice if a laundry bag was provided.

location, excellent wifi, netflix, new bathroom, friendly staff

rooms, excellent location, fast wifi, staff is helpful and gladly recommended things for us

great wifi

the room is perfect - big, with more facilities that we`ve expected, fast wifi

only negative for me was the wifi was patchy

centrally located, great rooms, lovely food a nice bar area and very helpful staff

great selection in the mini bar of both drinks and snacks

room service was fast!

room service was great, bar downstairs was great and had delicious cocktails

the staff were very helpful and arranged for our laundry to be done and topped up our tea bags

there was no laundry facilities.

laundry service if you needed is a great idea

good laundry service for 20pounds for a decent size bag

the cleaning staff used the alcove in front of our door to stage all cleaning machines and laundry

the laundry service is also wonderful

value for money with fantastic breakfast included and complimentary laundry facilities makes it a fantastic

it also had a laundry room

i didn't need it but there was a small laundry room near the reception too

laundry facility was also add on top with small kids travelling

a little noisy - room must have been next to the laundry or kitchen area or something.

no laundry sunday.

gym tools could be improved

very poor wifi connectivity in the rooms, slow when connections established.

so we moved to a room with a/c, but it did not have wifi

reception toilets were hard to find and blocked by laundry trollies

our room seemed to be the dumping ground for dirty laundry and equipment which was a bit off putting

would not get laundry done there, as it was very expensive compared to a laundrette down the road

laundry service

self service laundry

laundry service was excellent

needed to do laundry but they forgot to provide us a laundry bag in the room, then told us they couldn t find

it was a bit noisy as it was across from the cleaners'/laundry room and also close to the bridge (outside)

problem was noise in our room which affected my sleep, it sounded like we were above the laundry room

us for being in the lift with our suitcases when he had been waiting for it for a while with the laundry trolley

laundry was outside the bill,, only light breakfast was included in the bill

no laundry service. no iron or board. tv remote worked inconsistently. hall rugs dirty.

laundry service is an external service

and even though the property listed a laundry room in their post, they do not have one on site

great wifi & breakfast. haggis to die for.

laundry offer was very expensive.

would have liked laundry machines

no iron in room. have to go to a laundry room . basic for the price.

great location. super staff. fabulous breakfast. wonderful hotel. modern decor. amazing shower!

is great as it is very close to the royal mile but just far enough to be out of the fray; breakfast is delicious

dod assisted me with my laundry which was so appreciated

were very friendly even got checking in early which was great , no laundry cleaning everyday due to covid 19

wifi was decent, view was beuaitful and plenty to see, room size good and shower decent also

the bar & restaurant area were beautiful & breakfast was fantastic

the free wifi did not seem to work well

dropping any laundry bad experience that they changed some of the item in the checklist without informing me

i placed some items for laundry but next day they return it without doing the request

our room lacked everything no chairs, no slippers, no toothbrush, no laundry bag not to mention how

it says that there is laundry service, but it is very very expensive they make you pay per item

staff at check-in and bar were friendly and courteous. left good impression

desk staff, cold rooms, same breakfast every day for two weeks, frequent dirty & damp towels from laundry

no laundry, no tooth paste,

nothing like a table or even the sides of that bed to set down a drink or play a game with the kids (other than

but, it asked for a code (which wasn't provided on the tv or anything) i was connected to their wifi so couldn

kids with no pride in their work, standing around talking

we had them do some laundry

had coffee ring marks also didn t like walking the hallways daily past all the rubbish bags, laundry bags,

laundry service way too expensive. however found local laundry within 900 m from hotel

great having the pool and gym

kids loved the pool and went in every night

room location was in the basement in what can only be described as the laundry room

nearby amenities for grocery, dining, and laundry were amazing

we had do not disturb on the door, toilet paper wasn t topped up when room we cleaned, no laundry service

wifi cut out a little bit

the gym was a little basic and tiny but that's bias from gym enthusiast

everything was excellent but i liked that fact that breakfast was included in the price as many 5 star hotels

breakfast was included and was fantastic and for what its worth was we felt reasonably priced per

that i did not like, however, it is good to note that gleneagles townhouse does not have vast spa facilities

and super friendly staff, beautiful style and decoration everywhere (lobby, bedroom, bathroom, breakfast area)

the staff in the spa and the spence restaurant were fantastic

we stayed here twice and luggage storage and return of laundry between our two stays was handled flawlessly -

all the staff (especially reception and room service) were professional, very helpful and friendly

breakfast included would have been nice.

there were nice touches offered daily - cookies and milk for kids, slippers and turn down service for adults,

huge bathroom, and the spa and swimming pool were both lovely

that was way better) - our room looked out over back alley with boxes/trolleys of something - laundry

we enjoyed drinks there on both nights (we also enjoyed the discount applied for not using the laundry service

we arrived late and asked for some room service and asked if it could come pretty quick as we had a 9 year old

pm instead of 11am) and we were charged with 15 per hour

was told it was 24 hour room service but phone rang out at reception at around

noisy and can hear other rooms doors slamming and teolleys careying laundry outside early in

it would have been nice to have laundry option at the hotel.

our package included dressing robes which we repeatedly asked for and were told they were in the laundry and

smell of damp, mould, or a smell similar to stale wet laundry on the 3rd floor and in our room, number 311 was

more suitcase racks, no laundry facilities.

laundry service

and next to the cleaners laundry room

arrival, there was some old laundry left on the top shelf next to the safe

assistance with bags put us in the basement next to the laundry room so we heard wash running all night

- good wifi - comfortable bed - good email communication prior to check-in

of an in-house laundry service as i had arrived from ten days on the northern isles (shetland & orkney) with

room is way too dark, no true laundry service option. door access card was very problematic.

we found some laundry from previous guests behind the curtains in our bedroom

the kids complained the sofa bed wasn’t comfortable.

nice clean, comfortable, close to the old town, pet friendly

one other thing that i came across for the first time at 5* hotel was having to pay for the laundry bag

and often got the orders slightly wrong -receptionists are very friendly and responsive -laundry service is good

great facilities esp the gym equipment

didn't like the price of booking the spa

the away spa was also great, i had the detox facial and it was the best treatment i've ever had

everything i needed to cook a meal, do my laundry, do my work, has been thought of and provided

was good to have laundry facilities but the drying cycle of the washer/dryer was not very efficient and took an

the speakers and the wifi and the tv

the wifi was very poor. you need to have boosters so everyone can use the wifi.

wifi didn t work

was only one pillow in the room, which meant fashioning more support out of towels and dirty laundry

room not properly hoovered, and bedsheets had marks on them - which might have come back from the laundry that

shower worked well & laundry was fresh & clean

the bed doona was way too small for the bed and no laundry facilities on site or close to hotel

com page said the hotel offered laundry services but when we arrived at the hotel they only referred us to

don't have laundry service food quality just average you have to ask for the shampoo and soap everyday, as

thought it would have dressing gowns for that price though you have to take into the laundry.

we arrived on a thursday aswell and got a super early check in which was

staff were exceptionally good, from reception to room; and bar & restaurant too; we were treated so well

water, tea/coffee, and milk (and tasty biscuits), splendid bathroom with fine shower, good room service

centrally located , validated parking, excellent facilities, great to have access to a laundry

it has very convenient self serve laundry facilities and their taxi call button brings a cab in minutes

was great to have a laundry room to use for free as a guest but oof, that needed a good clean which we did with

there is also a free laundry service if needed which is handy if you need to wash your clothes

suite was huge with more amenities than we expected, like a full kitchen and on-site laundry

laundry service was not possible because of miscommunication

apart from a minor issue involving the laundry bill, there was absolutely nothing amiss.

gym has good machines

kids ate free

the wifi wasn't very stable in my room, and i didn't find comfort sleeping with the pillow provided

i also wasn't convinced about the laundry services since a fresh pillow case and towel weren't clean

no ice machine or laundry facility for guest to use

would be great if they charged for laundry by weight as opposed to by the piece

the room was clean and adequate size for two, laundry changed every day.

it s really noisy , you can hear the voices and the laundry machines , we woke up 7am with the room services

laundry facilities were provided and staff were helpful figuring that out, but it was a bit of a

laundry delivery van was outside the room window before 7am everyday, including sunday and was

was great - within walking distance of major sights - laundry available - east checkin and check out - no issues

noise at 6o'clock both mornings was horrendous lorries collecting laundry or delivering couldn't have made

just give you the password, but its not that simple as you have to access the u of e network; and laundry machines

room, dreadful view of bangkok ladyboys circus tent, the dirty teacups three days in a row, no laundry service

had clearly not finished as the hallway of the third floor was literally covered in dirty laundry from the night

245 second floor, the view was dirty laundry

given was right next to the cleaning cupboard my husband had to find the cleaner to move the big laundry baskets

there s no self service laundry. laundry service is a tad expensive.

loved the bar in the reception and the roaring fire during a cold december stay

the foyer area (with christmas tree when i visited) was friendly and welcoming and the was a bar there for

wifi was spasmodic in room; had to use it at reception.

room service stopped at 9

the bed was comfortable and the wifi worked first time

there was a dining area & bar but think they could put a few sofas /chairs near

bathroom spotless, lovely shower with spa type shower spray

the staff on desk and in bar and restaurant were excellent couldn't do enough for you

location at the head of stockbridge & everything you need is in walking distance of the hotel the spa suite was

the bar area and eating area were comfortable and clean very chic

room was very close to the laundry facilities which made our room and surrounding corridor very hot

outside our room (3808) was the corridor to the hotel laundry room and the staff started walking though the

some family must have lived there before as you can tell from the kitchen and laundry room that it was someone

full sized laundry

room was small and located directly above the hotels laundry room where i was woken early by chatty staff

kitchen facilities, large bathroom. laundry machines available.

i have stayed at many local hotels but with kids the kitchen, laundry and room sizes are perfect

we did the laundry on the last night

laundry room wasn t and and economical

the apartment was very well equipped and the on-site laundry facilities were a wonderful bonus.

we also had room service which was brilliant, didn't take long and food was yummy

be nice to have a larger room service menu - but i know it s different throughout covid

lunch for the day as it wasnt ready for collection as staff hadn t passed on the request to the kitchen, but

they really care our experience and trying to accomodate early check in, other services as much as they could

wifi performance in room was poor

must have been near the laundry because i heard the alarm every time the dryer or washer finished

however, we also used their laundry service and they lost our laundry

a better breakfast selection

loved the shower with aveda products, very comfortable bed, complimentary treats and the gym was very handy

dirty & no room service

it was surrounded by at least 30 big bags of laundry

for a 4 day stay, was stuck in a basement room next to the laundry in a stuffy and poorly ventilated room, was

he had to use the wifi for work and was very happy with the service

finally there was poor wifi on the 4th floor but still recommended

loved the library and bar in the hotel, and the room was really great value for money

breakfast room service tray still out in corridor at 7pm

say there was anything the i would class as didn't like would've liked a more cost effective room service paying

asked for late check out as my flight was at 7pm

the bed and room service was outstanding

great price lovely bathroom good room service

advertising,no bar no laundry

the staff were fantastic and organised your laundry for you. walking distance to everything.

access to free wifi, tv

excellent wifi even in the basement triple room we had

everything was not fit for purpose including the ironing board which was more like one for a kids toy set -

offerings of food, wine, and other comestibles paid on an honesty basis as well as a guest laundry

it was convenient to use the guest laundry

unfortunately the wifi didn t work.

the decor, the honesty bar, the fireplaces, the building itself and the helpful and friendly staff

bar on site, room service and breakfast served in our room( anything from continental menu and plate of hot

there was no safe to store valuables in the room no laundry bag either

wifi breakfast arrangements etc - would have taken 1 minute and added a personal touch - rather

the only thing we missed was a few more english tea bags in the room and the opportunity to order room service

girl took to sick kids hospital , then because of snow the trains and buses were all cancelled and no taxis for

room service is great too

restaurant only opens for breakfast and dinner, and laundry is quite expensive

would have loved a gym and laundry

the wash and dry laundry facility was useful 5

30ish when the laundry/delivery was at the hotel

when asked about a laundry service one front desk clerk said that there was no in-house service when in fact

there is also a possibility to do laundry

there is a well appointed kitchen and overnight laundry service for only 6

laundry, self service ironing and kitchen facilities available

the kitchen and dining area were very handy and the laundry service was an added bonus

self-self laundry with wash-dry and soap is only 4 pounds

this included giving us late check out

glorious bedding and fantastic breakfast in the room service

lovely bar area

location for theatre at playhouse was brilliant and snug bar in the hotel was perfect for a nightcap after

difficult to get them to connect and stay connected throughout the stay, this may be due to poor wifi connection