not to mention there were no extra trash/laundry bags which led to an overfilled trash bin in the corner of

breakfast was excellent

room service was 20 minutes late.

breakfast was great, we love the convenient location, nice facility

great for kids too

the food was healthy and excellent. bed was cozy. loved the pool and laundry

i only received room service on alternate days

room service weekly

we were put by an entry door, near the pool, across from the housekeeping office where people

covid-19 brown bag breakfast, no pool

it s close proximity to the airport and free shuttle.

the breakfast was excellent and the hot tub and pool temperatures were perfect!

provided us with late check out.

helpful and nice staff, shuttle to airport, good location,

location was perfect with the shuttle to the airport for my early morning flight

the free wifi is very complicated to find - i guess you say you will pay honors but don t enter card

pool was closed

bartender was very friendly and the bar restaurant had a nice vibe

fitness center was very small

this is a hilton, but i definitely balked at those prices (my room service item was slightly cheaper, fresher

one of our beds had dirty laundry in it

pool was too deep for younger kids.

gym looked plentiful for a travel workout

the hotel offers a very nice breakfast

think if you have to leave ( to get to the airport) before they start breakfast

to ask for room coffee from, no one answered bell, no one in office or hallways, walked back to laundry (door

there were clean towels all over for you to grab and the hamper for the dirty laundry was nicely labled

only thing which clicked was there wasn't a laundry in the building

no laundry facilties at the hotel

guest laundry, no vending machines and breakfast could be a little better (no oatmeal/cereal option, only

no laundry facilities. i had to join the ihg rewards program in order to get late check out.

going on in main lobby, no on-site laundry

room service was not available

no room service due to covid (i was there 3 nights) but that was ok, except i only had 2 coffee pods

the beds were comfy and the pool/spa area was great

good tv and wifi.

not like that we were right next to the laundry room and were woken up each morning by staff doing laundry

the laundry facilities were very old and outdated, and the bottom dryer was broken

pool was too small and too many kids were in it

we thought the breakfast had a great selection of items

the pool temperature was pretty chilly. our kids still enjoyed it though.

hotel was very clean, including the gym and pool areas

wifi wouldn't connect to my child's device so we had to enable my mobile hotspot

all the kids running around in the morning

very clean, and free wifi. peaceful and the staff were helpful and friendly.

the gym even had towels in a wine refrigerator, which seemed delightfully excessive

laundry detergent was too strong smelling

the only place available to guests was laundry

indoor pool and laundry facilities available (you will need quarters though)

guest laundry on-site

they had laundry facilities which we needed and used

the floors in the room were a bit dirty. the dryer in the laundry room had quite a bit of lint.

and the pool was awesome

new, large rooms, comfortable beds, shuttle service

limited parking - must be a lot of park n fly customers

the gym, the pool, the bluetooth speaker in the bathroom mirror-wonderful

guest laundry equipment out of service. miniature room.

and friendly place, nice and tasty breakfast every morning, swimming pool, fitness room, guest laundry and rest

staff were excellent, shuttle service was excellent. nice functional gym. coffee

have stayed here many times and we always enjoy the nice warm pool, the cozy rooms, and the good breakfast

at 3pm, they offered me an early check in right then at 6am for no extra charge and sent a free shuttle to pick

a lot people use these machines or it s just happenstance that a few people decided to do their laundry at

friendly service staff; self-laundry was great and not expensive; hotel directly at the mall of

laundry and reception have been great

then later she was kind enough to give us extra laundry

decent breakfast included and a laundry a bonus

the front desk, laundry and common areas

we chose this place because it is pet friendly and the ability to have our own kitchen and do laundry on-site

i decided to wash the bedding in hotel laundry

this time there was garbage in the kitchen garbage that wasn t from me.

we chose this place because it is pet friendly and the ability to have our own kitchen and do laundry on-site

nice amenities. room was clean. liked having a workout area and on-site laundry options.

laundry - i am sensitive to fragrance

i loved that they had a work out room and laundry area

better breakfast the bed is great but need more space and room and the laundry is to much and need to put coin

the outside of the hotel was clean with plenty of parking

location, walking distance to mall of america, friendly staff very good breakfast, laundry room at first

the bathroom is big with a huge closet that has an extra pillow, a laundry basket( to be able to carry dirty

laundry sounds and very noisy upstairs combined with plane noises left me not sleeping super well

guest laundry was very convenient so i could wash my daughters basketball uniform every day and go home

the pool was on the smaller side.

had to walk across street for laundry and pay for breakfasts

i have younger kids and would want a pool or some other amenity to keep them occupied if i was staying more

95 for wifi which we didn't request

gym, shower, and room. hotel location was perfect.

the gym and accommodations were great!

lobby smelled great, rest of hotel not so good. laundry facilities could use an update.

everything shuttle

off the highway, super close to airport, shuttle service, ease of checkin, friendliness of the staff, clean and

we did not feel safe in the back parking lot

had a round of cocktails in the bar which were ridiculously over priced, and small

friendly staff, free tea and coffee in reception, clean, laundry available

room was a great size with a full kitchen

great room, great breakfast, great gym

hotel for all travelers, we love the studio/kitchenette, great free breakfast, free internet, & nice pool & spa

the room was comfy and clean & the pool/workout area looked great also

to call room service did not work

we had kids that needed a nap with the long day running around the moa and nickelodean universe

the pool was freezing, kids didn't mind it but all adults passed on it

room service available

spacious room, gym, pool, immediate, safe access to moa

i didn t have the continental breakfast or use the pool, gym, laundry, but all nice to have access to

good laundry facility

free laundry services

easy check-in responsive staff laundry facilities

rooms were very clean, cute art everywhere, and many amenities such as a gym, pool, games and fire pit outside

friendly staff great amenities - nice workout facility and access to laundry

of good options, a fun lobby with plenty of space and built in entertainment for the kids, free laundry facilities

had a workout room, pool, and laundry if needed

we loved that the laundry was free and there were plenty of machines

i liked the free laundry. we stayed 9 days and were very comfortable.

unsupervised kids being a menace

room service

was a group of parents with not-so-well-behaved kids running around the entire outdoor dining area

pool was salty

no kids menu, which was disappointing

water park and game arcade for my kids

loved how many activities there are for the kids

bar was very expensive

drunk people. near kids.

wish the pool opened at 9:00am.

the laundry facilities are too small for the number of guests. breakfast needed more variety.

i used the fitness room and it could have been cleaner and the laundry room was also only kind of clean

machine was located on only one floor, inside the laundry room

the rooms were so big for the price! we were able to get some privacy from the kids

shuttle service from airport to hotel was essential for us after a long trip with many suitcases

it's worth noting (as i had an issue) that there are two guest laundry rooms but only one is signposted, the

could use additional laundry fro guests. one washer and dryer for all.

staff was very nice....front desk to the laundry guy and others. all very pleasant.

coin op laundry didn't work, so the maintenance staff offered to do my clothes for me

no parking fee close to restaurants and the mall of america

i wish they had laundry machines in addition to send out services

the pool could be bigger especially with the location and attracting families

wifi had great connection

nice gym access

away from home, comfortable bed and pillow, clean rooms, great gym and pool

we even used the guest laundry room

location, simple/clean/comfortable, amenities allowed for laundry (though needs to be upgraded to card payment

-laundry needs to be upgraded to card use, eliminate the inconvenience of obtaining coins to operate

clean , staff were friendly, they even had a pool on top of that a basketball rim my son was so excited

kids loved the pool

called down to learn that we were above the laundry

it has a swimming pool, and it has a shuttle to the mall of america.

plus breakfast for our

it would have been nice to get free breakfast too pricey for breakfast

ate st the bar nice and good service

my daughter had to move bags of laundry and trash out of the way in order to get through

and, the laundry uses way too much bleach on the bedding

food pantry, restaurant, pool, gym, laundry, large room

nice clean amenities such as pool and gym

my kids didn't have enough time to cover all rides

and a laundry room

i so appreciated the full kitchen and seperate bedrooms, since i was traveling with a friend and her infant

it would be nice to have 2 tvs, one for the sitting area and one for the bedroom so adults and kids could both

loved that we had a front room/kitchen and 2 separate bedrooms so we weren't all stuck in one room together for

room size and functionality, proximity to mall and airport, shuttle service

laundry facilities came in handy

there was dirty laundry laying on the reception desk

laundry facility in house

great hotel with a mini kitchen in each room.

parking spaces were very wide

everything i needed - small gym, pool, bus stop right outside. basic breakfast and laundry room.

wanted to do laundry, the staff wasn t very helpful with knowing the cost and making change

not at hot breakfast

very close to the mall of america where we would be going and the indoor pool was great

are comfy pool/hot tub and breakfast were excellent and the staff were friendly

the hotel was equipped with a guest laundry

breakfast. coffee. wifi and refrigerator and microwave

very close to the airport and getting the shuttle was simple

i liked the breakfast area. the staff let us use it for a family gathering (a short time).

clean and quiet. plenty of food choices to choose from at the breakfast area. very pleased!

no laundry room and the wifi was terrible.

hold for a long time, bed sunk in the middle, ac loud off/on, shower head not working properly, laundry room

used the laundry facility and put my money into the dryer and the dryer didn t start

i liked all the services. having laundry there was a huge help. fresh coffee all the time.

only need a laundry room to be absolutely p

no laundry bags for wet suites

should have been advertised as under construction there should be a way to purchase coins for the laundry and

the pool area was great for my family of 4 that has a 4 year old and a 15 year old

grand children loved the pool. shuttle service was convenient for getting to the airport at 4am.

the shuttle to and from the mall was a very big help

hotel was clean and the staff were friendly and helpful and the breakfast was good and they had a laundry room

very clean interior including the laundry room, which i used due to a long stay for business.

had issues with wifi at first

also great to be pet friendly

small pool, no hot tub.

the breakfast was good and had lots of variety

it was well worth the money. breakfast was fantastic! so many choices!

you had to make sure you had breakfast early, as even the drinks were locked up by 930

breakfast was hot breakfast with lots of options (not the packed to-go protein bar, a fruit, and

wifi was down the whole time. bed was hard and squeaky.

breakfast options were great, free laundry facilities, clean and very friendly staff!

totally didn't expect to have that much space in a room and the shower was huge and the kitchenette was

our room had a fully stocked kitchen with full size fridge, oven, dish washer, stove, and microwave, and food

ran out of a lot of the breakfast foods.

pool,spa, gym

nice room and outdoor pool was a fun change.

great location. very clean and staff were friendly. we enjoyed the free shuttle service as well.

also no hot breakfast fir same reason

great location and close to most things. great shuttle service!

great staff and great pool and great location!!!

20 minutes in the pool, my kids were complaining about the chemicals

very friendly and helpful! i loved the shuttle to the airport.

quiet and close to msp airport with shuttle service on call from the airport and scheduled on the 1/2 hour from

fitness center, pool, and awsome breakfast.

the kids really enjoyed the pool and hot tub:)

staff and breakfast

breakfast was good too

unexpected charges for parking of 35 dollars a day and 75 dollar pet charge.

the cost to bring my pet was surprisingly high.

also pet friendly

guest laundry and pool was small

no guest laundry. had to drive miles to a laundromat.

we used the free shuttle which was very convenient

to local attractions, room service, and staff were very nice

room service had to be requested and there was no breakfast included.

we had an early flight out so went to bed fairly early only to be awoken by someone doing their laundry right

breakfast, laundry

laundry on the floor

i knew the sheets were clean because i saw the cleaning staff washing loads of laundry. :)

some kind of heater or generator next door, an ice machine, vending machine, and people doing laundry at midnight

only for parking was hard when it was just us and the kids to get everything out of the car but the staff was

great pool and excellent rooms!

bar was terrible i asked for coffee they didn't have any

wifi is advertised as free, but is only free to members of marriot's club; joining the club is free

the property was beautiful! the restaurant and bar were very nice as well.

they pervided a laundry room

no elevator, no soap to use for laundry, not even soap to purchase

50 in laundry in cash and receptionist could have cared less, no sign credit card only

cleaned my room and stole my brand new tide laundry soap that was $27,they kept coming in my room while i was

too much for guest laundry, no elevator, only gave to bath towels to room, had 3 ppl when asked for more towels

he said that they were short staff and no one was there to do the laundry so he can not grab new towels for us

the laundry machines were on different floors. those could be in a central convenient area.

pool bathroom was gross!

the shuttle back from hockey game

breakfast was good

definitely felt like asking her about or for anything(like for laundry or the soda machine), was a crime or

dirty laundry out in the open

only other thing that was not acceptable was the laundry

also, don't get room 101, it's directly under the laundry room

could have been more to offer for breakfast, maybe eggs and sweetrolls, maybe yogurt or fruit also

laundry facilities and the roof top patio was more than i expected

breakfast was simple, but a nice start for the day

hot tub, pool, friendly staff

rooftop bar was a big plus, and breakfast was good too

wifi went down for the last two days we were there and i needed it for my work trip

kitchen and also laundry

room was above average, good size laundry facilities, kitchen space came stocked with basic cooking pan and

do laundry for cost of soap and everything you need is in your room to

the *free* laundry was very much appreciated

free laundry and friendly staff. very accommodating considering the circumstances

complimentary apples and oranges in the gym were nice

great view, accommodated early check in, right downtown.

filling american breakfast with home made strawberry preserve - delicious pancakes for kids

gym much better equipped than i would guess

room service very prompt

no laundry facilities

nice comfy rooms. hot tub is spacious. the pool is good for younger kids. staff is friendly.

parking. tiny pool. had to sign up for pool time.

room breakfast swimming pool

our room was clean, no bathtub if you have kids, very quiet not much town traffic at night

pool laundry access to skywalk and public transport

the hotel was nice and the bar was fun

no room service unless

finding wifi service disabled due to hardware issues at hotel.

free wifi was good enough for my purposes

were rather slow and the one dryer in the guest laundry was broken for the entire 10 days i was there

laundry could be improved.

the breakfast was great

wifi in the lobby was good, but the room i stayed (3rd floor in front of the elevator) wifi was

clean, close to the airport, staff was friendly and offered breakfast!

was very helpful that there were laundry facilities, but there were issues: - signage to the laundry room was

close to light rail, very close to university, spacious room, friendly staff, use of laundry and exercise room

oh, and the laundry situation

staff friendliness, location, laundry

was told it was air conditioning on the roof or the laundry room

room must have been right next to the laundry because there were load noises throughout the morning that vibrated

the free breakfast has a pretty good selection, and their guest laundry is also convenient if you want to travel

no self laundry facilities

to check in delayed because rooms were not ready laundry room could not resolve a problem efficiently valet

there was a gym on our floor and a pool

beautiful decor, laundry and security measures. close to regions hospital

pet friendly

i also appreciate, that they re one of the only hotels in the area serving a hot breakfast

comfy, friendly staff, good breakfast that is quick, and convenient for us as we had an event at xcel

the bar across the street also offers a shuttle service to and from the arena

the facilities are small, but everything's there - gym, laundry, pool, nice big rooms

staff pool laundry

space and kitchen area

staff pool laundry

friendly staff, full kitchen

employees but a couple were not and the friends were annoying telling me to put my garbage down laundry shoot

it was very dirty the rooms were gross the laundry machines ate my money a lot of drug activity

room we were directed to had wrappers and dirty laundry all over floor

i also appreciated that it had a laundry facility onsite

the laundry area was something else only 3 of 6 dryers were working

they offer a guest laundry as well

the restaurant and bar are open late (i believe until midnight), which isn't always the case at a lot of hotels

we would have preferred room service vs take out from the restaurant, but the wings pizza and chocolate cake

my kids loved the breakfast and pool. i loved the location. it was awesome.

all the perks were appreciated (hot breakfast, late check out honored, etc) (+) i was ready to pay a late check

the staff, comfort of bed, high ceilings in room, breakfast options, cleanliness.

no sausage for breakfast

breakfast, the friendliness of the checkout and checkin person and helpfulness of staff.

no, hot pool, swimmingpool to small.

clean. efficient shuttle service. friendly staff.

very small pool, no hot tub, no free breakfast and parking expensive $22/day.

i would have liked shower gel, shampoo and conditioner in the pool changing room showers, was a bit annoying

the gym only 1 treadmill worked and room walls seemed thin as we easily heard next room

exorbitant pet fee. i would not recommend a marriott property when traveling with a pet.

close to everything and well appointed. lobby bar was convenient.

the washer for laundry was out of order

parking with the bar next door is kinda tricky

breakfast and staff were excellent

the spa tub was great

parking lot was over full due to people parking there and going to nearby restaurants

breakfast was awesome and hotel staff and laundry were excellent.

only 1 washer and dryer for laundry. quite the wait for an open machine.

ice, vending, and laundry if needed

they finely left room and i heard them in parking lot

feel they need to paint lines for parking spots i came back from the event i attended and some vehicles where

laundry

rooms had pet hair on carpet

location to stay before flying out, they have a great shuttle service and plenty of parking for a small fee

very nice, nice swimming pool, hot tub ...beds are cozy

liked that applebees is in the parking lot, and that the hotel is close proximity to the xcel center (which

there's also a pool with hot tub

the small breakfast service was great for the kids

upon check in, they gave no information on amenities, where to find things, how to get wifi, parking, where to

modern, secure, and pet friendly

gym equipment tv's didn't work

staff were very helpful and friendly and there is a laundry service

to do laundry and there was no laundry soap on hand

italian restaurant and bar was nice to have in hotel

no vegan options at breakfast and the bar closed early

the gym could use some more equipment, otherwise it was fantastic.

breakfast was great and included in our booking ($50 voucher each day) for breakfast in their very

i wish that the bar stayed open longer.

no free water, light by bed gets bright before you turn it off, no stationery, no unscented laundry

room service for dinner after a long day at the h&g show was great!

kids love it

the pool and bar could be open a bit later.

the staff was great the rooms food and pool was also great the beds are comfy

it was also good to have access to the laundry

i liked the workout room and the laundry room

similarly access to the laundry after 10pm would have been helpful as sharing with busy families there was

nice breakfast

everything was perfect! especially the staff. breakfast was great. would definitely stay again!

we wished for a pool and a laundry room (found a great laundromat about 2 miles away, but would have preferred

great lobby space for a cocktail at the end of the night, wonderful drinks and bar staff

the room; bar/restaurant closed early; nothing in the room to tell us about hotel services like room service,

only problem i had was the wifi went out on our first night but was fixed within a couple hours

comes to help you and when you get help they never come back and when we went up to the room for room service

did not like that there was no laundry room to be able to wash our clothes

no laundry on premises

website says you have laundry but you actually don't.

no laundry facilities. location good but not central to restaurants. no room service.

well, we didn't like the fact that there was no laundry facility on site and had to visit a laundramat to wash

laundry wasn t advertised to i had to drive out only to find they did have laundromat for

loved that they had laundry accessibility and a latte machine on lobby floor

also the laundry that guest could use required coins to work however their coin machine was not working so

just didnt like that we had to go all the way to the laundry room on the lower level some where for a microwave

wifi login, pool access, gym access, cookies at night)

no microwave, no laundry

laundry service available, which was a pain when on the road for a while

i felt safe, pet friendly (even had treats for your fur baby in lobby) and the host was fabulous

pet friendly, and the rooms are comfortable

i wish their bar happy hour extended to the weekends.

the staff was rude consistently whenever we needed help (getting laundry done, getting into the parking lot,

new gym equipment

only thing i think needs improvement is the free wifi is pretty slow and the breakfast could be improved

amazing breakfast buffet

pool area nice and clean, kids loved it and so did we

laundry room was clean but you need to bring own soap

they also had a very nice laundry facility

amenities rather bare--no hangers, no laundry bags, no extra pillows, kitchen had no extra paper c ups, no pot

i enjoyed using the fitness center and even used the laundry room in the hotel

unfortunately our room was under the laundry room and our room vibrated on every spin cycle

no laundry service is unacceptable

before i made reservations i asked if there was laundry facilities

the self serve laundry on the 3rd floor - only 1 washer was able to accept coin and neither drier was able to

was a laundry list of issues , no staff was willing to help or something to justify

the room was large and efficient. we ate in the bar a couple of time and the food was good.

do not have laundry machines on site, nor are there any in the immediate neighborhood

staff was very friendly. great pool and incredible work out facilities

the hotel didn't seem to be a good environment for kids

also pool was open late - helpful with kids

hotel has a great gym - with weights, dance studio, basketball court, etc

vibrant restaurant and bar on main level

lobby is beautiful, closer to where we were headed for the weekend and the kids loved the pool

was too cold for kids

location for the convention center, we were there for a gymnastics tournament during a snow storm

disappointed there wasn't an outdoor pool. other than that though, great property

the coffee (best hotel coffee ever) loved that restaurant and bar open late

placed near the gym where i could hear people dropping weights

the free breakfast as the sandwiches were horrid.

we brought along our dog, and it would have been nice to have pet relief station closer.

the bar tender was friendly and accommodating, as were the front desk personnel

no room service after 11, no restaurant

room service was horribly expensive and valet parking was expensive. room was small

also, the prohibition bar on the 27th floor was very classy

rooms are small with basic amenities, no room service and the ice maker on my floor was broken

we chose hells kitchen right across the street which was great

guest laundry on site - had to drive a few miles away to wash our clothes (refuse to pay for hotel

no pool for the kids

location is perfect, the room is super comfortable, and the breakfast is excellent

the pool and spa were closed until fall

very unhappy about the mini bar being the only refrigeration unit