pool was cold!!!

i had drove almost 4 hours with kids i was irritated and not exactly pleasant

free breakfast.

i thought there could be some more choices for breakfast and more fruit.

the fitness center didn't have any water and the wipes for the equipment were completely dried out

the gym is tiny

breakfast was amazing!

oh and the laundry area was available to use

all the kids eventually were coughing and our eyes were irritated

my grand children loved that the pool was saltwater

very comy, washroom very good, good location, swimming pool ok, the water could be warmer

husband said the continental breakfast was just okay

i was told on check in day that the pool and gym were opening up the next day, they never did i was there for a week

food was not so good the room was clean bed was okay . need heavy dumbbells in gym.

i was told that there were not any clean and i would have to wait until someone came in to do laundry

guest laundry was out of service due to the dispenser for supplies unusable

very quiet too, and the guest laundry was a great unexpected amenity

gym was small and not enough machines.

the room is big enough for my family (3 adults), and it's very clean

to current policies, they did not have the gym open, the pool was not open, and there was no sit down hot breakfast- just a to go bag with a

breakfast was freshly prepared every morning with a rotating menu

the early check in time at 13:00 was very nice for me as i arrived in the morning on the train from

a great breakfast and the host friendly manner that started the day off right.

we really enjoyed having breakfast with the other guests

the breakfast option was very good. this was very convenient.

frig which is opposite to what he has listed online where he states that every room comes with a kitchenette

kitchen cabinet needs repairs

were surprised that the room came with a kitchen including a stove,fridge, kitchen sink, table and cabinets

key card to pool was broken

i also like the fact that the suite is spacious, very clean and has a kitchenette

close to the airport. very nice, clean and comfortable, good breakfast, good service

kitchen too close to bathroom only one chair

shuttle doesn't take you far enough

the kids lived the pool

room we were in and the pool was clean the breakfast was excellent and the staff was top notch all

pool is nice and clean but closes by 9 pm

the pool and the breakfast served in the morning

the breakfast meat could have been better.

staff, free shuttle to the mall, clean hotel

shuttle worker that took us to airport was so nice we enjoyed our ride there with her she was so

amenities - pool, gym, were good. location was great, staff was cordial and helpful.

no pool due to

breakfast had a good selection and the hotel was centrally located for easy access to local

its not in a bad area and gym was open 24hrs

kitchen was fully equipped with anything we would have needed if we stayed more than 1 night

i love the cleanliness of the environment, the staff and the breakfast

that it was pet friendly. and having the kitchen is always a plus . having a plus.

was clean, well appointed with small kitchen, living room, very comfortable, we liked the king room

next door to our room was a bunch of kids and woke my family up between 2-3am, jumping and doing cheers, very frustrating

and the pool was warm compared to others

restaurant/ bar options

the beds were nice. the shower and pool were amazing

pool area was clean and beautiful

the wifi was the only issue

wifi signal was weak

wifi and noise.

everything except the wifi was not working

choppy wifi, needs improvement.

dirty laundry in hall. staff not professional or friendly.

large room, comfortable beds, refrigerator, laundry facilities available, great shower.

additude of employees great room lots of parking chooses i had a semi truck ,just the

plastic cups in room for water, no ice bucket, no laundry bag and room was freezing upon arrival

hotel is so enormous that the wifi signal is very weak nearly everywhere and slow in the internet speed

historic hotel in pleasant downtown location. very large room. wifi worked. comfortable.

there was no wifi signal at the room and we complained two times, but no solution was provided

the wifi in the hotel is poor but the coffee shop in the lobby has great wifi

also, could not get wifi in the room at all which they were unable to resolve

ok, nice staff, ok rooms, great breakfast. our kids enjoyed the pool.

the pool water was even a perfect tempature

they profiled my kids as “suspicious” and wouldn’t allow them access to the room even though they presented a

love the restaurant on the 2nd floor & gym/pool is below ground level, felt very safe

the kids had so much fun in the pool. i loved the workout room i wish there was more mirrors.

wifi was not working

staff, location and wifi

no wifi

clean, easy to connect wifi

wifi was so slow and broke down frequently

we appreciated that the self laundry

staff didn’t explain this very well, we arrived 3 hours early because of expected weather and before even being able to ask about early check in they were

glady helped us with an early check in. knew the area, friendly staff

nice suite... very well equipped 24 hour gym was also greatly appreciated

could have more customer service experience and appeared to be homeless people walking in eating breakfast

rooms, bed, bathrooms all very nice - mt kids of course loved that everything was on wifi

was a shame that the spa and gym closed at 6pm, so we weren t able to take advantage of these

i didn't have any complaints although, i wish the pool hours were longer.

breakfast was okay but no protein like eggs, sausage or bacon

parking is tough i do not like valet parking my vehicle but they worked with us and let us park our

is spacious, it is more like a one bed room apartment, very comfortable for family, wifi is very good

wifi didn't work on any of my devices, hotel staff was no help and just passed me on to a customer

included wifi was convenient

i appreciated free wifi, a nice fitness club, with hot tub and pool, and a decent free breakfast

or another rooms not to mention the kids were with me, and it seemed like our room was near a laundry room because every 5 min or so we would hear a loud bang on going the entire night didn t

there was a spider in the pool.

no toiletries and breakfast.

it was cool. hard to get towels and bar soap when we needed them.

breakfast was basically a buffet stand that charged for each item - though the quality wasn't

the price and i couldn't utilize the pool

the free wifi was much appreciated

trouble with wifi rooms not cleaned until late afternoon and on day not at all

wifi didn't work the whole time i was there

first off, charging a fee for premium wifi is unheard of in this day and age

bed was to cold and bed was hard the view sucked had to pay for wifi and coffee

comfortable clean room, and had great bar food and drinks in the lounge.

excellent, nice staff, great room, nice bar and resto.

the front desk was helpful and the bar was comfortable with nice specialty drinks

very comfortable bed, nice size room, great gym,

the hotel is spotless clean staff very friendly and helpful hotel bar and staff excellent

shuttle service and fantastic front desk supervisor.

breakfast was a grab and go. not alot of dining within walk distance.

parking, friendliest valet ever, in room soaps were super, breakfast “grab n go” was

breakfast was sub par

the shuttle drivers were also great and very helpful

are all fantastic, the breakfast was the best i've ever had at a hotel, the fire room and front bar are beautiful, loved the complimentary drinks

+complimentary chauffeur service + first drink of each night included, friendly bartender + free breakfast, and one of the best tasting hotel breakfasts i've ever had

breakfast was great

perfect location, kind staff, yummy breakfast and evening cocktails!

breakfast was so delicious served beautifully at the table

no written info about staying there, gym room, breakfast times, etc.

the bed was comfortable, breakfast was very good, the shower was above average, and staff was friendly

there needs to be accomadations for early check in.

the breakfast wash way better than most hotel breakfasts

nice gym was an unexpected bonus

the indoor pool was nice - clean and well appointed

we also loved the breakfast variety

it says the bar closes whenever the bartender decides to

we spent most of our time at the pool - which was very nice as well

the breakfast was also very good with plenty of choices

allowed an early check in after a long haul flight

the general manager, paul was very accommodating with my requests, such as early check in and having two rooms next to each other

convenient customer laundry, paid by credit card

location and that they had a laundry room and parking, close to restaurants.

big room, aircon, laundry facilities, comfy bed

only great thing is no pet fee and my dog was with us

early check in nice staff

wish the pool was fixed

breakfast was amazing

everything in the gym was broken, there was no kitchenette in the room , breakfast was a joke, and overall the hotel

also they don't offer anymore continental breakfast

indoor pool is as closed and they stopped having breakfast in the morning for guests , which made m mad b cause last time i stayed i enjoyed these

tons of kids in pool area unsupervised.

breakfast was excellent

friendly staff, great pool and good gym! beds were comfy and linens great.

everything was fantastic. nice and clean. great breakfast.

we asked to have our rooms near the pool as i was traveling with kids and they were able to give us the rooms right next to the pool

was friendly and professional; walked with us into parking lot to find safest place to park our truck and camper

very good breakfast. ready early. lots of snacks available. good gym.

the cleanliness of the hotel. the kids loved the pool

pool was nice and warm as well

the breakfast was also good

indoor pool was wonderful

both at the front desk and at the breakfast buffet

the location and early check in.

shuttle service to restaurants was an unexpected bonus.

breakfast was fine

you have to call for a shuttle but they arrive in a couple

to shopping ,malls ,etc having 2 beds and 1 sofa bed in the room was a bonus we did not get any wifi in our room ,we used our phone data all the time pool was disgusting, couldn't go

wifi didn't work - said it was unsafe and hackers could get onto my phone dirty beds

door to the bathroom didn't latch all the way, the wifi was very slow which made it hard to work

wifi low

some upgrades can happen for the gym and internet wifi overall if you re on a budget it s a ok place

clothes were black they basically stole 100 dollars from me not to mention the room advertised a spa bath there was none

the case then they need to put more than two bath towels in the room—especially given the spa tub

have staff had a continental breakfast had a microwave in your own room were able to use the spa cuz u claim you have one but didn't see one there just an old style

the spa tub is just a huge bathtub

just amazing beds were soft and comfortable tv was huge also the bathroom and shower was like a spa perfect air conditioner was at the right temp the room is set up with coffee fridge there is a

convenience to airport for early morning flight. shuttle got is there & picked up very quickly.

enjoyed the fitness center and bar area

return shuttle driver was driving very abruptly with music blaring

the pool wasnt heated

shuttle ride was included

the bar shoul be cheaper.

quick convenient shuttle to airport

the hotel lobby is attractive and the snack bar is well stocked

to airport; shuttle service; clean, attractive, spacious room, that my husband and i have enjoyed staying here

they quickly arrived at the airport in the shuttle

the laundry room is listed as an amenity but not available.

gym needed upgrades

kids yelling everywhere nasty nasty

personal concern about shuttle to & from airport. changed our room at our request .

my kids said the breakfast was okay. the bed was comfortable and the room was clean.

wifi

wifi was not good.

insecure wifi

appreciate a place that includes free parking, free wifi, free coffee, and free breakfast

spacious suite with lots of closets, drawers, and great stocked kitchen

atmosphere, the interesting history, the extremely comfortable bed and of course those delicious breakfast scones

room provided for my kids wasn’t very clean

had the king suite which works out perfect when you have 2 small kids; you are able to put them to bed and still have the separation and the room is large enough

just don't try to walk to the hotel even though on the map it looks close, take the courtesy shuttle)

i liked the small snack area across from the front desk, and the pool was lovely

the bar should be open on the weekends.

had tried calling the hotel to ask about the time of the shuttle but nobody picked up

pool and breakfast

breakfast was also good with a waffle maker

enjoy very much your pool and jacuzzy, and breakfast was delicious, very satisfied

kids across the hall slamming their door several times. but that's not the hotel's fault. haha

it was very close to the airport and they offer shuttle.

shuttle available - took us to the airport at 4:45 am

friendly and helpfyl staff. comfortable bed. indoor pool. close to everything. good parking.

hotel is clean, has full hot breakfast and clean room service

clean room, breakfast selection great!

wifi connection was good. handy location for buffalo airport

wifi sucked

hotel is dated and wifi and tv didn't work

even the shower wasn't clean, and wifi didnt work

wifi was good

kids yelling in hallways

there was only a hot tub. would have been nice for a pool too.

pool/exercise/sauna open late

nice hot tub beside the gym

it was a bit uncomfortable to find the entrance to the small pool/gym/hot tub is located in the breakfast serving area, you have to pass through it

d i always request) a refrigerator, free wifi, and functioning hair dryer

wifi and tv worked great and able to watch news in hd on a channel other than cnn

the wifi in the room was worse than no wifi

wifi didn't work and when i asked a manager about it he looked at his phone and said,

wifi unstable

good location for our needs love the spa tube

are very disrespectful they take ppl money known of they spa pool work and yu can get yo money back it’s hoes in the

everything. the spa mainly

i loved the spa tub.

room was clean but the spa was not first time ever

were very friendly, they allow dogs, rooms were modern and clean and the gym was great- had a peloton

i do wish there were more weight training options in the gym, but again, not really a complaint just a personal preference

the gym is clean, a bit sparse, but super clean

breakfast was decent with choices - not just a bran muffin.

i was extremely happy that they included a free breakfast

free breakfast was terrific

large clean breakfast free coffee

there was a laundry on site for guests to use but again we did not use this facility

got couples massages downstairs at the spa both times and it's always amazing

the salt water pool was warm and we enjoyed swimming

new, clean, and comfortable lodging option in the buffalo area. easy access and parking.

to park on saturday nights as bar and restaurant are popular

heated pool was cold

breakfast was wonderful. close to the football stadium.

the room was huge though, everything was very clean, quiet, and my kids loved the pool hot tub combo

the staff was nice and courteous. room was very clean and enjoyed the breakfast selections.

i wish i had a longer stay to be able to use the pool

my grand kids loved the pool and spa

the wifi was fast

near all shops and restaurants shuttle to the airport free wifi breakfast included

we got a room near the edge of the property so in room wifi was poor

only wifi speed is slow

bed was comfortable, wifi worked well.

minutes to buffalo airport walking distance via sidewalk to bar & grill and to cracker

close to airport with shuttle.

location is decent, easy to access. the restaurant anchor bar on site is really nice.

open friendly service - the provision of breakfast and open snack throughout the day is very refreshing and thoughtful

free breakfast

breakfast was excellent, staff really made sure everything was abundant and tidy

kitchenette is useful. hotel location is good.

loved the pool table and fussball table in the lobby

the kitchenette and the divider

pool was clean and warm

good location, friendly staff, breakfast simple but delicious.

easy to find, clean & great breakfast!

breakfast good

facility, comfy bed, window seater, clean room, nice toilettri, good breakfast choices, friendly overnight

breakfast was hot & plentiful

the salt water pool was also very clean and well kept

pool was over crowded and so was the gym , the breakfast was not even hot , and we went at 7:30 am , very early , everything was running

there was no closet to hang any clothes, just a metal bar above the only place to put a suitcase, other than the floor

free shuttle to airport. good breakfast

friendliness of staff, good breakfast, proximity to airport and free airport shuttle

location pool cleanliness and staff

the pool was quite cold and the doors to the outside near the pool were open letting additional cold

breakfast and the front desk stafff were amazing ?

the breakfast time on the weekend. wish it was a bit later.

enjoyed the fitness center and pool but it was quite cold

bed & spa tub the front desk staff was friendly and the room was clean and quiet, the spa tub was

room very dingy- no drawers in nightstands just empty spaces where drawers should be, only 2 towels and wash cloths, someone left coffee in the microwave

spa tub didn’t work you plugged it out the power flickered so we couldn’t use it

the hot tub and indoor pool was a great way to start and end the day.

nice rooms and staff. pool and hot tub. free parking

the kids and i enjoyed the spa pool and swimming pool

the pool or the hot tub was out of service.

pool and how clean the place was.

breakfast was hot and included in price

heated pool would have been perfect. the room was very warm though and nice size pool

missed having a continental breakfast in the morning, but it is understandable with the covid-19

basic gym

i liked it all. the breakfast was great and the employees were very friendly and helpful.

clean and decent breakfast

the breakfast!!! it was just breads, bagel and juice

get to stores and close enough to attractions 20 minutes from niagara falls they do offer a small breakfast nothing to get up early for so just sleep in and enjoy the

the staff was very kind ! breakfast was good !

continental breakfast was provided

vert comfortable bed, good wifi. excellent staff. free parking

wifi was down during my entire stay, no tissues or water bottles in the room, the hallway smelled

wifi -weak signal

great facilities, rooms, parking.

proximity to ub campus liked the work out facility and the kids liked the arcade.

staff was very friendly and did their best to accommodate early check in for me which i do

excellent staff, good laundry facilities, free coffee and tea

access to a gym, laundry room and towels when needed.

was happy to stay here, but i would be happier if the gym was paid more attention about the equipments quality

i love that i can do my laundry here, for free

suite with complete kitchenette, which allowed us to cook in our room

wifi speeds not guaranteed even in premium. that's the only setback.

rooms are small and wifi is very bad

cannot connect wifi with my cellphone in the room. laptop works fine.

everything, no wifi no service!

wifi, location close to shopping and restaurants

everything is good and we like the maid service doing it 2 times a day. breakfast was good.

the next morning i went down and she walked me to the laundry and handed me 2 pillows

great staff, nice pillows (i like mine a bit firm), good breakfast, clean comfortable room.

lobby is too small could not fine a seat to sit to eat breakfast

hotel had the 4 things i wanted: free wifi, free parking, pool, and free breakfast

rude staff, listed guest laundry facilities on brochure and was told they don't offer them

there wasn’t a laundry on site and continental breakfast included.

excellent amenities like the laundry room and 24/7 front desk assistance

including a mini store in the hotel for forgotten items, a gym, a pool, a hot tub, a guest laundry room plus many more

breakfast was just cereal, muffins and yogurt

every morning & offer many amenities including a mini store in the hotel for forgotten items, a gym, a pool, a hot tub, a guest laundry room plus many more

well appointed rooms with kitchenette

were'nt notified of pool closure. had to travel to sister location. okay but inconvenient

clean n bright corridors, complimentary breakfast and indoor pool n gym

the gym was dusty and unstocked...it just needs a little tlc

they put a wall clock in the pool area so one can see the time while they are swimming with their kids

breakfast is great, the pool is nice if you have small kids because the deepest end is 4

breakfast was really quite good, despite some covid safety limitations

the hot tub was not working... the key to the pool area wasn't working...

only thing i wish was more variety than the same breakfast

nice pool and workout room

the pool and hot tub were closed (the hot tub was practically black) - this wasn’t noted on any 3rd

really liked the fitness center and pool

decent wifi and clean room

it has cable tv, wifi and small fridge for your drinks

couldn t get on wifi

manager was ruled the accommodation were poor and expensive the smell was bad not able to assess wifi room too

-wifi worked well

the breakfast is good too

breakfast area was tight at times but it was the holiday times but it wasn't crowded to the point

the breakfast was modest but better than nothing.

the breakfast is what i normally have

the railroad tracks are a pain. breakfast could be better. trains are annoying at night.

room well stocked kitchenette comfortable bed excellent breakfast bar we got everything we needed in a hotel for a

were absolutely fantastic, the hotel is very comfortable, laundry room was a god send and the gym was fab too

i did have to pay a pet fee but it was worth it

with the heat all the way up the dining room & kitchen area stayed cold

the kitchen area was terrific and would be great for an extended stay

would only recommend an extended stay room with kitchen

ice machine or ice cube trays in the rooms with kitchenette.

room was upgraded from a small room for two to a suite with a small kitchen

although we didn't use it, the kitchenette was very nice and well-equipped

the kitchen had everything in it except food items

good gym, pool and washing facilities available

the drawer in my kitchen area was broken and wouldn't shut

of covid-19 i didn't have access to the pool or gym

the breakfast bar was good location was convenient, right off the highway

clean friendly staff, spacious room. pool was perfect

it was clean and no breakfast just muffins, it was very comfortable

modern room, gym, all day coffee, laundry (high priced though), dog welcome (surcharge

were about a 100 kids running around that were knocking on doors screaming in the hallway while there parents were

hotel looked new and the kids enjoyed the pool

laundry facilities were not clean and it would have cost $4 to wash and dry one load which is a lot

staff was wonderful, elevator , laundry, pet friendly,kitchenette

kitchen supplies are limited, not doubt due to orleans having grown feet on the staff, but they

nice laundry room

nice small kitchen and laundry

loved the kitchen in their. the full fridge is awesome. very clean room and friendly ppl

i love this hotel! the breakfast is awesome . the staff is accommodating.

decorated, very clean, plentiful breakfast, staff very pleasant and helpful, great

the room was very comfotable, the pool and hot tub area was impeccable

the eggs at breakfast

the kids loved the pool and we appreciated the breakfast boxes. everything was great!