manager was ruled the accommodation were poor and expensive the smell was bad not able to assess wifi room too

couldn t get on wifi

it has cable tv, wifi and small fridge for your drinks

decent wifi and clean room

-wifi worked well

breakfast was good as usual. covid spoiled the choices super 8 was allowed to serve.

breakfast items

breakfast area was tight at times but it was the holiday times but it wasn't crowded to the point

the breakfast was modest but better than nothing.

the railroad tracks are a pain. breakfast could be better. trains are annoying at night.

clean friendly breakfast

in the breakfast is the best

breakfast was good.

breakfast was really good

friendly staff, well maintained facility, nice pool and gym room, plenty of parking.

the pool small but ok for the price and for kids

nice gym room and pool

nice gym room and pool

pool was crowded by unsupervised children who were throwing footballs and running around

good gym, pool and washing facilities available

the fitness room was a little small and limited.

the room was very comfotable, the pool and hot tub area was impeccable

clean rooms, clean and warm pool, hot breakfast

breakfast was excellent

pool and hot tub were not crowded, clear, sparkling and warm

kitchen supplies are limited, not doubt due to orleans having grown feet on the staff, but they

everything was fine but needs a little laundry update.

kitchen was unequipped. no dishes, utenlsils, etc.

kitchenette was fantastic

rooms were nice and came with kitchens

pool was clean and nice

location,breakfast and pool

we made use of the pool and a decent breakfast that is offered was refreshing

on a weekend where there was a big bus of people staying for something so the lobby and swimming pool were packed

all kids making noise and banging at each others doors

continental breakfast was provided

get to stores and close enough to attractions 20 minutes from niagara falls they do offer a small breakfast nothing to get up early for so just sleep in and enjoy the

very small breakfast option but the price of the room made up for that

very good location. near by shops & restaurant. very good breakfast.

the room was comfortable and clean. they gave us an early check in.

bed & spa tub the front desk staff was friendly and the room was clean and quiet, the spa tub was

room very dingy- no drawers in nightstands just empty spaces where drawers should be, only 2 towels and wash cloths, someone left coffee in the microwave

spa tub didn’t work you plugged it out the power flickered so we couldn’t use it

pool dirty and broken handle to get into pool

updated, fresh feel; excellent beds. nice workout facility. very complete breakfast.

only thing i wish was more variety than the same breakfast

longer hours for breakfast more air circulation on hallway

i enjoyed the pool and hot tub.

were absolutely fantastic, the hotel is very comfortable, laundry room was a god send and the gym was fab too

large room with very clean kitchen and bathroom

while the laundry was free, only one dryer out of six was working

hotel with friendly staff and a good breakfast even during this pandemic situation

there is so much to offer in the facility, restaurants, bar, laundry room, business center, outdoor patio, hot tub and pool, pantry, business center

rude staff, listed guest laundry facilities on brochure and was told they don't offer them

there wasn’t a laundry on site and continental breakfast included.

excellent amenities like the laundry room and 24/7 front desk assistance

clean room. additional kitchen items you. ould check out to use. free guest laundry facilities

free laundry, tuesday free dinner! on sure gym

bit pricey for a one night stay but the check in person let us have a late check out so that we were able to do the cave of winds in the morning before we left

free laundry, exercise facility

gym and pool is closed (didn’t really concern us but gym did look nice through the door)

cannot connect wifi with my cellphone in the room. laptop works fine.

rooms are small and wifi is very bad

everything, no wifi no service!

wifi, location close to shopping and restaurants

the wifi was terrible. it is so basic to get this up and running properly for your guests.

staff was very friendly and did their best to accommodate early check in for me which i do

i like having access to the onsite laundry facilities

good breakfast and friendly staff.

the size of the pool was very small.

breakfast was very nice

the next morning i went down and she walked me to the laundry and handed me 2 pillows

vert comfortable bed, good wifi. excellent staff. free parking

wifi was down during my entire stay, no tissues or water bottles in the room, the hallway smelled

wifi -weak signal

staff is very good. plenty of parking. common areas very clean.

the concierge lounge and the pools

location, cleanliness of room, friendly staff, complimentary breakfast

pile of loose laundry and bagged garbage outside the room just down the hall was there from the time we arrived

water on the room would have been nice. the gym was all not accessible

5 feet, the rooms are clean, the hotel staff are so sweet, the laundry facilities are nice $2 wash and $2 dry and a $1 for detergent

it's quiet, very efficiently managed and breakfast is a bonus: simple but good choices and abundant, plus a 4 hours window to enjoy it which

i loved the spa tub.

good location for our needs love the spa tube

are very disrespectful they take ppl money known of they spa pool work and yu can get yo money back it’s hoes in the

room was clean but the spa was not first time ever

everything. the spa mainly

pool not available.

the kids and i enjoyed the spa pool and swimming pool

pool and how clean the place was.

the pool or the hot tub was out of service.

amazing staff nice pool and spa washing machines good location

the pool needs a little cleaning

to small of a pool

if staff would've stopped kids from running in hall after 10pm

the bar and garden area is closed in the evening and therefore nothing to do and nowhere to go in the

the stay was great and the spa tub

d its bed) was old very uncomfortable. small tv.

wifi was really poor. the

did not like the wifi

only bad thing was wifi wouldn t work, always kicked me off. breakfast was good!

wifi problematic and

nice to have a pool for the kids to go in after a long day

location was excellent, the pool was very clean, the beds were large and comfortable, the staff was very friendly

the pool wasn't really clean

also it show a pool and it wasn't open it was covered

no phone in our room. the room was smaller than what we saw online. pool was freezing cold.

within 5 minutes we find a best western with a much bigger and infinitely cleaner pool and rooms

because there was a maid cart in front of our room we parked our truck facing the pool to unload our stuff when another guy came out and said we had to park directly in front of our

pool was not working, bed could have been more comfy, the room was cold and i had no control over

pool was closed no microwave no hot tub

the amount of money we spent there was no access to jacuzzi or swimming pool the pictures doesn't duty but the room overall was not what you thought it was very very

pool area needs decor

cable selection was good. usb outlets were handy. the gym was clean. the location was good.

breakfast is good. facilities like laundry and water vending machine are useful.

the location and the laundry facilities and the pool.

breakfast

kept up till 2am by screaming/running kids above us despite calls

everything!!!! loved the beds an pillows!! breakfast was awesome !!

was not what the description showed was not big enough or three kids and two adults the breakfast was not what they said it would be and there were stains on the

breakfast very bad and for kids treble

the staff is exceptional an amazing. breakfast was great and the beds were so comfortable.

fast wifi, good breakfast

free wifi, sufficient parking, food

free parking and free wifi were a plus

fast wifi and nice hot water in the shower

excellent wifi

with the ongoing covid-19 pandemic some facilities were not available at the motel (ex: swimming pool)

check-in was only a couple of minutes long; property was pristine (impeccably clean rooms, pool and surrounding area was clean); location was great

clean, nice staff and pool was a bonus

we made good use of the pool after a full day of sightseeing

it was clean and the pool was awesome!

cold hallway was terrible when i went to the pool and came from the pool to cold i’m sick today from

nice place kids and myself enjoyed the pool rooms were clean short distance from the falls and other

it was nice and quiet, the pool was big.

breakfast was great, my daughter had lost a backpack that was rather sentimental to her and they

kids running in and out of the pool and the floor were completely soked and very slippery

very friendly staff, perfect breakfast, clean room.

breakfast was good, coffee was just ok. plenty of shops and places to eat

breakfast was good and the assistant manager was wonderful

good location (10 minutes drive from the falls), there is a laundry

with kids is sometimes not nice for other guests

were there the last week of august, and the outside pool was to cold to get into even for the kids

great room. jacuzzi tub was a huge hit with the kids! very fun and clean.

just let the kids run and play with the ice

as such everything was good, but little more variety in the breakfast will be great

he was helping in all aspects wether it is carrying our luggage or preparing breakfast for the kids, he has been very very supportive

atmosphere, the interesting history, the extremely comfortable bed and of course those delicious breakfast scones

clothes were black they basically stole 100 dollars from me not to mention the room advertised a spa bath there was none

have staff had a continental breakfast had a microwave in your own room were able to use the spa cuz u claim you have one but didn't see one there just an old style

the bed was very comfortable and the spa tub in the kennedy suite was nice.

room & spa bath

the spa tub is just a huge bathtub

provided early check in and all information for site seeing

was great and the staff was able to accommodate us with early check in (20$ extra fee)

were very friendly, they allow dogs, rooms were modern and clean and the gym was great- had a peloton

i do wish there were more weight training options in the gym, but again, not really a complaint just a personal preference

the gym is clean, a bit sparse, but super clean

they allowed an early check in

got to get up to early for the coffee and do-nuts, rooms very clean an comfortable nice pool

we didn’t have a chance to use the pool but we see people in there and looks good

i like the location and the fact the motel had a pool for some relaxing

bugs have to be expected in an outdoor pool, they should invest in a pool cover to limit them

the pool looked clean

also provide free bus to the falls and casino

was perfect; not fancy but they had everything we needed- even ev charging

used bar fridge for bottled water and some small food item purchases

the pool was also very clean but the water was freezing

swimming pool, flowers everywhere, clean, quite, rooms

minute drive to niagara falls and i believe they provide free shuttle service to the falls and casinos in the area as well

all was ok except poor internet service my kids enjoy pool a lot

we have been going here for about 3 year.nice poolside rooms. will come back again

pool and spacious rooms at low price.

dirty diaper by where we parked, lots of trash on grounds back by the pool area

breakfast was excellent as well

clean, accommodating, and the pool was immaculate

in the middle of renovations. laundry room was closed.

my kids love the pool and the breakfast

nice staff. easy check in and checkout.good breakfast.

smelled terrible like old casino cigarette smoke

breakfast was very nice!! pool area very clean

staff was friendly, clean facilities and the pool was open. great size room for our family

the laundry room was awlful-both dryers broken-dirty room. filthy carpet everywhere.

after casino night we go back to the hotel was snowing and we can’t find any parking spot so we park at

gym room a bit dirty, no products to clean the gym equipment and no towels.

experience,freindly,helpful people,clean rooms,soft beds,saltwater pool, and great breakfast (best eggs ever) will definitely return

i liked the room itself, the pool was very nice and heated.

didn’t like that the pool windows were not tinted so at night you could see right into the room

swimming pool water was not clean

heated pool was cold

the pool and hot tub was clean and comfortable

room service delivered our dinner n a minutes

wish room service ran later

overall excellent travel experience , had a late check out and loved the staff

my grand kids loved the pool and spa

rooms and pool area were extremely clean

breakfast was wonderful. close to the football stadium.

breakfast had a great selection and was glad to have the pool and hot tub open again

the breakfast was incredible

the availability of laundry machine easy parking

clean rooms and everything was available. the breakfast was good

breakfast was included and quite good and varied

free breakfast was terrific

breakfast was decent with choices - not just a bran muffin.

modern and clean laundry (credit card)

big room, aircon, laundry facilities, comfy bed

allowed an early check in after a long haul flight

hallway smelled like smoke and laundry

location and that they had a laundry room and parking, close to restaurants.

we also enjoyed having a swim in the pool

nice location, friendly staff, nice pool.

the continental breakfast was delicious

huge walgreens next door, and a pleasant 20 minutes walking to the examination center

the bar was closed

staff. free shuttle to shes's. great location for buffalo. can walk to the anchor bar for wings.

wife is coeliac and the kitchen staff went out of their way to make sure she had really good gluten free food

the kitchen staff was very friendly and even served us when the kitchen was closing in minutes

breakfast was slightly underwhelming

waitstaff compensated for very slow kitchen service by bringing a complimentary appetizer

gym was clean and well equipped

there is gym but it is very very small

great assortment for breakfast, comfortable beds, central location in allentown and very friendly staff

the breakfast was amazing it was hand cooked and everything was fresh

kids loved the bird in the lobby

would have preferred traditional breakfast items like eggs, pancakes, fruit.

are all fantastic, the breakfast was the best i've ever had at a hotel, the fire room and front bar are beautiful, loved the complimentary drinks

your first drink is on the house and the bar is grand and welcoming

happy hour and breakfast were great. their driver ian was great.

we were told about their complementary breakfast as well as drink at the bar and told that we had a butler service and chauffeur as needed

got the breakfast included option and it was weird how they tell you not to get more than 10 dollars of

didn't eat the breakfast

no breakfast was included

no breakfast because of some issues in kitchen but they still charged for the snacks from

didn't like where i stayed at the hotel, and i had to go to another place to go to a bar and to eat there, because they couldn't accommodate me

comfortable clean room, and had great bar food and drinks in the lounge.

very friendly staff and the bar down stairs had amazing drinks and appetizers

great location, nice big room, nice bar and resto.

the front desk was helpful and the bar was comfortable with nice specialty drinks

bed like a cloud. gym was insane.

bed was to cold and bed was hard the view sucked had to pay for wifi and coffee

the free wifi was much appreciated

first off, charging a fee for premium wifi is unheard of in this day and age

trouble with wifi rooms not cleaned until late afternoon and on day not at all

wifi didn't work the whole time i was there

the staff were awesome and very helpful… sine the first day, mario impress us with his help for early check in knowing my sickness, all the need for my sons always been respond quickly… the

nice suite... very well equipped 24 hour gym was also greatly appreciated

everything how fridays was connected the gym the beds and the tvs and bathroom

breakfast, cleanliness

distance to several food options, free on street parking from 5:00 pm - 8:00:am, very good breakfast options

i appreciated free wifi, a nice fitness club, with hot tub and pool, and a decent free breakfast

wifi didn't work on any of my devices, hotel staff was no help and just passed me on to a customer

included wifi was convenient

is spacious, it is more like a one bed room apartment, very comfortable for family, wifi is very good

got the wrong room); people came into my room even though i refused room service

rooms, bed, bathrooms all very nice - mt kids of course loved that everything was on wifi

the continental breakfast left a bit to be desired, but overall the experience was great.

pool could have been bigger

like more parking options but totally understand the space constraints and the valet service more than made

was a shame that the spa and gym closed at 6pm, so we weren t able to take advantage of these

staff, location and wifi

slow wifi

clean, easy to connect wifi

wifi was horrible and valet was slow and ridiculous you have to pay$25 a day for parking when you

confusing tv and wifi and light switches. and the phone in my room didn t work.

nice pool area and laundry facilities

kids enjoyed the pool, which stayed open later than most hotel pools

great front desk staff, large room and excellent location for bar examinees.

gym and cleanliness

gym was well equipped but the swimming pool was so narrow and small it was too difficult to swim

bad wifi internet, mattress too soft, old fashioned hotel.

hotel is so enormous that the wifi signal is very weak nearly everywhere and slow in the internet speed

calls were not forwarded to the room), the same goes for maintenance; also last but not least the wifi in our second room sucked so bad we had to get an extra data add-on for our phones

you like wifi, don t accept room 213 - while there isn t any

there was no wifi signal at the room and we complained two times, but no solution was provided

they have shuttle service and breakfast is included

i booked that evening and the shuttle was waiting when we exited the airport

location. beds. food. cleanliness. free coffee. free breakfast

the pool area is amazing

shuttle to airport. good breakfast

for the pool and gym we had to make an appointment to use it

hotel is so close to the falls and the casino lol

also loved that the room had a wet bar with fridge, microwave and sink

the bar and starbucks

spacious room and did allow late check out

the breakfast options looked good

a great breakfast and the host friendly manner that started the day off right.

the communication, the room and the breakfast

the early check in time at 13:00 was very nice for me as i arrived in the morning on the train from

we really enjoyed having breakfast with the other guests

i loved having a two bedroom suite and a kitchen area

kitchen was fully equipped with anything we would have needed if we stayed more than 1 night

the breakfast was great.

kids running around touching the fruit and almost getting burnt on the waffle maker

breakfast selection was excellent, beds comfy, rooms clean, grounds very well kept, staff very

the kids lived the pool

breakfast, loved the pool

quick check in fitness facility was great all equipment was in good repair.

early check in, clean, breakfast

pillows, pool, breakfast

indoor pool is as closed and they stopped having breakfast in the morning for guests , which made m mad b cause last time i stayed i enjoyed these

first night there a kitchen cupboard fell off, i told the front desk but they did nothing but left it on the floor

stayed here in the past, but hotel undergoing changes to an oyo- pool shut down, no breakfast anymore

breakfast is not good

the ice machine, the elevator, the business room, the pool, and there was no iron in my room

it was pleasant... slept so well. slept through breakfast.

excellent location, great service, breakfast was complementary.....

the only thing you need to know is that breakfast ends at 9am. which didn't bother me though

good breakfast & value for the money

the breakfast was so so but overall it was great for the price

we asked to have our rooms near the pool as i was traveling with kids and they were able to give us the rooms right next to the pool

love the shuttle to the airport was whenever you asked

breakfast was excellent

if you wanted you could use the gym or the pool at any

was under construction, not safe for kids, pool was closed, walkways were uneven, breakfast was mediocre with unhappy staff, limited

swimming pool too small.

24-h gym facing the indoor pool seems a bit odd

outgoing staff clean & comfortable room hot and delicious breakfast facilities we're

much congestion in breakfast area , no water fountain available on any floor, you have to come to gymnastics to get

that the pool and gym was closed but that's due to the covid 19 pandemic so it's not the hotels fault

the hotel was extremely clean including the pool, my room and the gym facility

you have to call for a shuttle but they arrive in a couple

the shuttle to and from the airport was very good and timely

staff and shuttle drivers were absolutely amazing

both at the front desk and at the breakfast buffet

next door to our room was a bunch of kids and woke my family up between 2-3am, jumping and doing cheers, very frustrating

ii especially like the small pool and modest gym facilities

pool area was clean and beautiful

the pool/spa area was even better than we had pictured and fortunately we had it all to ourselves

pool and whirlpool were wonderful

beds good clean large room with free wifi and excellent connection

wifi was difficult to connect to and confusing so i was not able to use the wifi, even though it

the wifi was tricky, needed lots of resetting/...

internet and wifi problems

the wifi works perfectly

clean room a facility. great breakfast! kids loved the pool!

restaurants, casino is within minutes from the hotel as a walk distance

was well maintained and clean, friendly staff, free breakfast, brewed coffee at the front desk, laundry facility and ample parking

since this is spring break of course there wrre a lot of families w kids

pool had been treated the day we came because the area had a very strong chlorine smell and the kids noticed some itchy skin after they got out

wifi and noise.

fix the wifi

the wifi isn't that good but wifi even at home is poor, but definitely would come back to hotel and

wifi was hard to connect the first time.

the wifi was the only issue

the pool and service

close to the airport and the free shuttle to airport was prompt

the bar shoul be cheaper.

quick convenient shuttle to airport

to airport; shuttle service; clean, attractive, spacious room, that my husband and i have enjoyed staying here

liked apples being available. great breakfast.

appreciated the free shuttle from the airport

clean. helpful staff. shuttle to mall very convenient.

breakfast was pretty good also, had options that the kids really enjoyed

i didn’t use the pool or gym or laundry, but they looked well-maintained and are nice features to have available

the kids loved going to the heated pool

location, had a great breakfast

allowed me to do an early check in

had same breakfast for same 2 days

should be a shuttle there is none

gym

walking distance to the casino and niagara

huge rooms, comfortable beds and pillows, friendly staff, great location, good gym

vending machines or ice machine in the floors, and no soap for laundry machines

clean, modern, friendly staff , bar and restaurant on site easy walking distance to everything

laundry machine needs maintenance

the laundry room is listed as an amenity but not available.

gym needed upgrades

friendly staff, good breakfast, clean rooms and airport shuttle service

close to airport and quick shuttle service

the pool and the gym. spare bed in the room.

mary handled my request and put my name on list for shuttle

pool was very busy & looked cloudy so we didn't go in.

would have like to be informed that the pool and spa were open

it has a pool and gym

front desk & shuttle drivers were great

convenience to airport for early morning flight. shuttle got is there & picked up very quickly.

the lobby restaurant bar which is normally a positive, ended up detracting from this stay this time

excellent room and service. i loved the open bar and pool.

staff were willing late at night to pick us up with their free airport shuttle, then took us back to the airport at 5:30 in am

wifi reception/speed was not the best on the upper floor (24th floor) we stayed on but was better (-)smoking in front of the main entrance. wifi was not consistent. (+) wifi worked well (+) had a problem with getting wifi but it was resolved by staff on both occasions (+)staff restaurant inside the hotel hot tub friendly staff**** prices shuttle access to wifi/ (-)wished the wifi worked better all over. (+) the rooms were quite big & the wifi was superb (-)wifi didn't work for almost all the time i stayed there (for android phones) (+)free wifi was much appreciated (-)to re-log into wifi several times often during the same day but it was still nice to have (-)bad wifi, noisy room

the kids play area coin machine was out of order.

used early check in

three sisters restaurant breakfast bar was the same that you get at a budget hotel for

children, adult swim time was great, even though people still tried to bring their kids in the pool

well appointed rooms with kitchenette

breakfast was just cereal, muffins and yogurt

gym was dirty, with broken equipment and only one set of weights

i would suggest is cleaning the pool and area around it after the remodel

were'nt notified of pool closure. had to travel to sister location. okay but inconvenient