room was clean and big, pool was nice and the breakfast was great

great breakfast. everything was very clean.

woke up at very good breakfast, swam for a bit then back on the road

big breakfast room and variety of food

pool clean and ready as advertised, fresh fruit and nutty fruity oatmeal made for a healthy breakfast

was friendly and professional; walked with us into parking lot to find safest place to park our truck and camper

to shopping ,malls ,etc having 2 beds and 1 sofa bed in the room was a bonus we did not get any wifi in our room ,we used our phone data all the time pool was disgusting, couldn't go

door to the bathroom didn't latch all the way, the wifi was very slow which made it hard to work

wifi didn't work - said it was unsafe and hackers could get onto my phone dirty beds

wifi low

some upgrades can happen for the gym and internet wifi overall if you re on a budget it s a ok place

only great thing is no pet fee and my dog was with us

early check in nice staff

frig which is opposite to what he has listed online where he states that every room comes with a kitchenette

kitchen cabinet needs repairs

were surprised that the room came with a kitchen including a stove,fridge, kitchen sink, table and cabinets

breakfast needs a bit more hot options. the rates could go lower to attract more people.

breakfast selections, considering how small it was

i came during covid so there was no breakfast or swimming but it was great!

i was told that there were not any clean and i would have to wait until someone came in to do laundry

only complaint would be that the pool is closed at this hotel

little table with 2 chairs, comfortable bed with a huge tv, fireplace, a kitchen with a few items, 2 waters in the fridge and most importantly coffee

luxurious bathroom and a very functional kitchen made it a welcome sight after a long day on the road

we didn't use neither the kitchen nor the tv

jetted tub, fireplace, mini kitchen w/utensils, comfortable couch, gorgeous bathroom and table w/chairs

nice room, very big, jacuzzi in the room, big restroom, small kitchen (but no cooker/oven), private free parking

bathroom in the pool area became very unsafe with wet floors

pool wasn't too warm and a bit cloudy but the hot tub was hot and clean

pool was closed, and there wasn't a lot of breakfast choices and it kept running out so we had to

front desk, breakfast and facilities were clean and the people friendly.

good breakfast, comfy furniture, has a gym and a pool with a hot tub which we had all to ourselves (travelled at the end of october)

the hot water was a little iffy. it never got really hot in the kitchen.

comfortable rooms, kitchenette, great breakfast selection, pets allowed with large backyard for fetching

was such a great stay my only suggestion for kitchen improvement would be to have a dedicated hot water thermos for tea so it doesn't taste like

the kids and i definitely enjoyed like we always do and will be returning they didn’t want to leave

staff was great, the room was clean and the pool was awesome for the kids.

the bar was closed but the hotel clerk stated that the staff called in

they have an exercise room, hottub , pool, and onsite parking

restaurant/ bar options

was hard for the price, should offer free breakfast kids running around hallway and yelling

the coffee bar/ drink bar hours are not convenient

the room is big enough for my family (3 adults), and it's very clean

not enough parking spots, most of them were taken by big trucks or members 2) none of

breakfast was good, kids loved the waffles.

used this location for the large vacant lot attached to the hotel to park our class a rv and the vehicle we tow

enjoyed the pool in the evening hours

the wifi in the hotel is poor but the coffee shop in the lobby has great wifi

calls were not forwarded to the room), the same goes for maintenance; also last but not least the wifi in our second room sucked so bad we had to get an extra data add-on for our phones

there was no wifi signal at the room and we complained two times, but no solution was provided

bad wifi internet, mattress too soft, old fashioned hotel.

historic hotel in pleasant downtown location. very large room. wifi worked. comfortable.

love the restaurant on the 2nd floor & gym/pool is below ground level, felt very safe

pool water seemed dirty

the bar prices were a little high....

pool looked nothing like the pictures

the 2 double beds in the room were super comfy and it was a great place to have 5 kids stay with 2 adults

wifi was horrible and valet was slow and ridiculous you have to pay$25 a day for parking when you

confusing tv and wifi and light switches. and the phone in my room didn t work.

wifi was so slow and broke down frequently

staff, location and wifi

slow wifi

rooms, bed, bathrooms all very nice - mt kids of course loved that everything was on wifi

free breakfast and free valet parking

good continental breakfast

was a shame that the spa and gym closed at 6pm, so we weren t able to take advantage of these

loved the staff, shower, bed, hot spring and breakfast

every employee was so friendly the breakfast was great

everything how fridays was connected the gym the beds and the tvs and bathroom

staff didn’t explain this very well, we arrived 3 hours early because of expected weather and before even being able to ask about early check in they were

glady helped us with an early check in. knew the area, friendly staff

the staff were awesome and very helpful… sine the first day, mario impress us with his help for early check in knowing my sickness, all the need for my sons always been respond quickly… the

wifi didn't work on any of my devices, hotel staff was no help and just passed me on to a customer

i appreciated free wifi, a nice fitness club, with hot tub and pool, and a decent free breakfast

included wifi was convenient

is spacious, it is more like a one bed room apartment, very comfortable for family, wifi is very good

to bad we were in the middle of a pandemic it would of bean nice if we had aces to to the pool and the gym it would if bean perfect

wifi didn't work the whole time i was there

bed was to cold and bed was hard the view sucked had to pay for wifi and coffee

first off, charging a fee for premium wifi is unheard of in this day and age

trouble with wifi rooms not cleaned until late afternoon and on day not at all

the free wifi was much appreciated

shower head , location. gym, pet policy

comfortable clean room, and had great bar food and drinks in the lounge.

bed like a cloud. gym was insane.

the hotel is spotless clean staff very friendly and helpful hotel bar and staff excellent

very comfortable bed, nice size room, great gym,

the communication, the room and the breakfast

the included breakfast and coffee in the morning was very appreciated and good

we really enjoyed having breakfast with the other guests

the early check in time at 13:00 was very nice for me as i arrived in the morning on the train from

breakfast was tasty and nice to be able to go on to our next adventure without having to find a

the price and i couldn't utilize the pool

fabulous rooftop bar and staff were super friendly

got the breakfast included option and it was weird how they tell you not to get more than 10 dollars of

no actual breakfast served

no toiletries and breakfast.

commented-the soap amenities were sparse as there was only a bar of soap for everything

+ free parking +complimentary chauffeur service + first drink of each night included, friendly bartender + free breakfast, and one of the best tasting hotel breakfasts i've ever had

the staff accommodated our early arrival and found us a room that was ready and the breakfast was wonderful

breakfast was amazing and we enjoyed sitting on the outdoor patio

are all fantastic, the breakfast was the best i've ever had at a hotel, the fire room and front bar are beautiful, loved the complimentary drinks

the free breakfast was better than most places i've been to

and a huge group of kids from a hockey league were running the halls , screaming

comfortable and breakfast were great

nice gym was an unexpected bonus

the breakfast wash way better than most hotel breakfasts

shuttle service was easy accessible

wife is coeliac and the kitchen staff went out of their way to make sure she had really good gluten free food

helpful staff. comfortable bed a general all round good atmosphere huge bathroom. good laundry

great breakfast options, courtesy shuttle, spacious room, commies bed, friendly courteous staff.

the kitchen staff was very friendly and even served us when the kitchen was closing in minutes

kitchen and living space

didn t get a chance for breakfast but i did get some juice

nice hotel, good breakfast, and awesome staff.

r bar exam takers)

the bar was closed

the bed was comfortable, the linen clean, plenty of hot water and the laundry worked well

staff was friendly, the location was good and the free parking is an excellent amenity as is the early check in time

it was clean, room was spacious. hotel had a laundry room and it was easy to use.

the general manager, paul was very accommodating with my requests, such as early check in and having two rooms next to each other

convenient customer laundry, paid by credit card

pillows, pool, breakfast

the breakfast was not what i expected.

early check in, clean, breakfast

early check in, clean, breakfast

staff was excellent, especially the breakfast staff

large rooms. good breakfast. allowed early check in which helped a lot.

friendliness, options of fitness center, breakfast was amazing and so was the pool!!!

good breakfast and comfortable suites

kids had a nice time and so did we

close to the airport. very nice, clean and comfortable, good breakfast, good service

missed having a continental breakfast in the morning, but it is understandable with the covid-19

clean comfotable inviting accommodating great time love the pool and jacuzzi!

pool, hot breakfast, suite room, able to secure a roll away bed for additional child

the breakfast was great, and the pool was wonderful along with the gym

a lot of varieties! great location! was able to accommodate an early check in! thank you!!

friendly and helpful staff. reliable shuttle. great value!

the airport shuttle

loved the pool and the spa tub. had the little store open all night

breakfast had a good selection and the hotel was centrally located for easy access to local

the pool area is amazing

loved the kitchen, dining, and living area

didn't have breakfast

the conveinence of the kitchen

i loved having a two bedroom suite and a kitchen area

was clean, well appointed with small kitchen, living room, very comfortable, we liked the king room

room & spa bath

the bed was very comfortable and the spa tub in the kennedy suite was nice.

just amazing beds were soft and comfortable tv was huge also the bathroom and shower was like a spa perfect air conditioner was at the right temp the room is set up with coffee fridge there is a

clothes were black they basically stole 100 dollars from me not to mention the room advertised a spa bath there was none

have staff had a continental breakfast had a microwave in your own room were able to use the spa cuz u claim you have one but didn't see one there just an old style

i was extremely happy that they included a free breakfast

free breakfast was terrific

then getting home near midnight and having to immediately do laundry and shower + wash our hair

clean rooms and everything was available. the breakfast was good

there was a laundry on site for guests to use but again we did not use this facility

couldn't connect to wifi.

remember when i researched it included wifi which it did and breakfast which was not , so 2 people 4 days stay at 15 a head cost us an

wifi signal was weak

the wifi isn't that good but wifi even at home is poor, but definitely would come back to hotel and

wifi connection terrible

atmosphere, the interesting history, the extremely comfortable bed and of course those delicious breakfast scones

additude of employees great room lots of parking chooses i had a semi truck ,just the

plastic cups in room for water, no ice bucket, no laundry bag and room was freezing upon arrival

dirty laundry in hall. staff not professional or friendly.

large room, comfortable beds, refrigerator, laundry facilities available, great shower.

indoor pool is as closed and they stopped having breakfast in the morning for guests , which made m mad b

is a well equipped kitchen in the room, but all the plates, cutlery, cups, etc

that had a kitchen in the room

wish the pool was fixed

no breakfast

there were little kids running around and yelling and slamming doors on our floor and the front desk dealt with it

the hotel was right next to the airport and the shuttle was quick and convenient.

breakfast was great

maybe consider where you put people in relation to people who have kids vs adults without kids

breakfast and friendly customer service!

my room was clean, the staff greeted me warmly and breakfast was very good

staff and shuttle drivers were absolutely amazing

lovely friendly staff, great fresh breakfast

both at the front desk and at the breakfast buffet

snow, location, and gym

having a bar downstairs was great for the price range

for a hotel whose majority of guests only stay for the night before/after their flight - swimming pool, fitness room, pool table and a late night open bar/restaurant among others

pool small

convenience to airport for early morning flight. shuttle got is there & picked up very quickly.

impressions last, all the shuttle drivers were amazing

was friendly rooms were clean and comfortable ate at the bar area and food was good and timely it is near the airport and our son used the shuttle to get to

to airport; shuttle service; clean, attractive, spacious room, that my husband and i have enjoyed staying here

ate at the bar area and food was good and timely it is near the airport and our son used the shuttle to get to the airport at 4:30 am would

they quickly arrived at the airport in the shuttle

they have a 1 1/2 hour time slots for the pool

in the gym was working

laundry machine needs maintenance

to airport and excellent shuttle service

gym needed upgrades

booked this at 11pm due to a delayed flight, the staff were great and arranged a shuttle to come and collect us straight away

wifi

appreciate a place that includes free parking, free wifi, free coffee, and free breakfast

insecure wifi

wifi was not good.

everything was perfect. great breakfast. great room. great staff. great pool!

my family swam in the pool and the water was very cloudy

it has a pool and gym

there wasn't no breakfast and the bar was still closed

answers about the shuttle to the airport

mary was able to deal with my confusion over travel changes and the night crew had a shuttle waiting when i walked out of the airport at 1:45 am

there was a shuttle to the airport that started very early in the

breakfast was also good with a waffle maker

kids across the hall slamming their door several times. but that's not the hotel's fault. haha

very clean in every aspect. the pool area was clean too!

the breakfast was good and the area was very clean

pool

gym is too smallthe pool and is too smallthe website pictures were deceiving the hotel looks

great shuttle service i used a couple times to and from airport

it was very close to the airport and they offer shuttle.

loved the pool breakfast was so good friendly staff

wifi was good

2) wifi did not work

hotel is dated and wifi and tv didn't work

strong wifi

our only complaint is that in our room in the 240s section there was almost no wifi

free breakfast

my kids loved the room everything was clean great place to stay with kids

cookies before bed and a good breakfast in the morning was great

so close to airport and great continental breakfast

pool/exercise/sauna open late

the spa tub and updated rooms

are very disrespectful they take ppl money known of they spa pool work and yu can get yo money back it’s hoes in the

i loved the spa tub.

the spa was the great part

everything. the spa mainly

d i always request) a refrigerator, free wifi, and functioning hair dryer

our first day at the hotel, the wifi connection did not work anywhere

wifi quality was quite poor, even sending a picture was struggling

wifi didn't work and when i asked a manager about it he looked at his phone and said,

wifi and tv worked great and able to watch news in hd on a channel other than cnn

were very friendly, they allow dogs, rooms were modern and clean and the gym was great- had a peloton

i do wish there were more weight training options in the gym, but again, not really a complaint just a personal preference

the gym is clean, a bit sparse, but super clean

having to ask for room service which was hit and miss and the bed wasn t made

at noon, area safe and convenient to shopping and activities, parking free and under cover, nice bar and restaurant, quiet rooms, comfortable beds, lots of towels and pleasant experience

to park on saturday nights as bar and restaurant are popular

we had to come back for the comfiest beds, nicest bathroom layout and convenience of the hooked bar and restaurant

wish room service ran later

the staff was nice and courteous. room was very clean and enjoyed the breakfast selections.

warmer pool and hot tub. location to my family is excellent.

we both enjoyed breakfast

was excellent from the smooth check in to the large, comfortable room, amazing pool/spa and delicious breakfast

the hot tub and pool combination

we got a room near the edge of the property so in room wifi was poor

bed was comfortable, wifi worked well.

wifi worked only in certain places in the room

the wifi was terrible and we were rarely able to connect so i had to use my data.

wifi has weak signal..

less being offered in the breakfast bar than previous stays

to the airport and shuttle service driver was nice

airport shuttle, breakfast

minutes to buffalo airport walking distance via sidewalk to bar & grill and to cracker

nice and clean room bed was comfortable !!free airport shuttle

room very dingy- no drawers in nightstands just empty spaces where drawers should be, only 2 towels and wash cloths, someone left coffee in the microwave

spa tub didn’t work you plugged it out the power flickered so we couldn’t use it

bed & spa tub the front desk staff was friendly and the room was clean and quiet, the spa tub was

breakfast was good but would be nice if there was a ham or sausage option

kitchen wasn't stocked, tv didn't work, place was a little dingy

kitchenette is useful. hotel location is good.

the continental breakfast was lackluster, but decent for being free.

location, kitchen features, spacious suite morning check-out staff were very personal

excellent value for the price, plus free breakfast

plus the free breakfast was much better than i expected

breakfast good

breakfast, room, and gym were perfect for us!

facility, comfy bed, window seater, clean room, nice toilettri, good breakfast choices, friendly overnight

pool table, pool and a fitness center was great

clean and modern. breakfast was great, included fresh bacon and pre made omelets.

wonderful breakfast every day and we had fun using the indoor pool and the pool table and football table in the lobby

free shuttle to the airport is very convenient

breakfast included- pool great, excellent hours.

they have a nice gym and the housekeeping was kind and accommodating

enjoyed the fitness center and pool but it was quite cold

the pool wasn't the cleanest.

free breakfast had hot eggs once other times only egg in english muffins, oatmeal

the design fwb was fantastic. nice pool and weight room facilities

manager was ruled the accommodation were poor and expensive the smell was bad not able to assess wifi room too

it has cable tv, wifi and small fridge for your drinks

decent wifi and clean room

-wifi worked well

couldn t get on wifi

in addition a breakfast that’s acceptable

got all that, plus a great complimentary breakfast when we checked out

breakfast area was tight at times but it was the holiday times but it wasn't crowded to the point

the breakfast is what i normally have

the railroad tracks are a pain. breakfast could be better. trains are annoying at night.

the pool or the hot tub was out of service.

amazing staff nice pool and spa washing machines good location

pool not available.

there were extra blankets in the room for cold nights, and wish the pool looked a little

key worked for room but not for pool or outdoor patio reentrance

was clean and comfortable and the breakfast was great

breakfast was good as we paid the price

very small breakfast option but the price of the room made up for that

continental breakfast was provided

they also offer free continental breakfast and free parking which was a plus point for me

wifi -weak signal

wifi was down during my entire stay, no tissues or water bottles in the room, the hallway smelled

vert comfortable bed, good wifi. excellent staff. free parking

room, enjoyed indoor and outdoor pool although it could have been cleaner, enjoyed jacuzzi and gym, overall nice hotel would definitely go

the parking & staff

staff was very friendly and did their best to accommodate early check in for me which i do

i love that i can do my laundry here, for free

the staff really nice and professional,i love the kitchen

free laundry, tuesday free dinner! on sure gym

free laundry, tuesday free dinner! on sure gym

it comes with a kitchen with all appliances

rude staff, listed guest laundry facilities on brochure and was told they don't offer them

there wasn’t a laundry on site and continental breakfast included.

excellent amenities like the laundry room and 24/7 front desk assistance

the wifi was terrible. it is so basic to get this up and running properly for your guests.

wifi, location close to shopping and restaurants

everything, no wifi no service!

wifi speeds not guaranteed even in premium. that's the only setback.

rooms are small and wifi is very bad

great staff, nice pillows (i like mine a bit firm), good breakfast, clean comfortable room.

close to ub and nice breakfast in the morning

pool has no ventilation very stuffy hard to breathe

it needs later pool hours

hotel had the 4 things i wanted: free wifi, free parking, pool, and free breakfast

location for ub graduation was perfect!!!! breakfast was as good

only thing i wish was more variety than the same breakfast

breakfast was ok.

really liked the fitness center and pool

very clean, friendly staff, good variety for breakfast

stated before running what i assume was kids in the hallway and loud adults which you have no control over

pile of loose laundry and bagged garbage outside the room just down the hall was there from the time we arrived

they put a wall clock in the pool area so one can see the time while they are swimming with their kids

5 feet, the rooms are clean, the hotel staff are so sweet, the laundry facilities are nice $2 wash and $2 dry and a $1 for detergent

gym is 24 hours and has enough equipment

while the laundry was free, only one dryer out of six was working

rooms were well arranged for a family. very good breakfast, fresh fruits.

there is so much to offer in the facility, restaurants, bar, laundry room, business center, outdoor patio, hot tub and pool, pantry, business center

the property’s fault but the stay would have been even better if the pool, gym and sauna were

thought the breakfast area where the buffet was could have been bigger or layed out different, as it was bizy

basketball half court, bbqs, fire pit, gym available for guest use

i would suggest is cleaning the pool and area around it after the remodel

i loved how spacious our room was and it was also very nice to have a kitchenette

all was great...pool. jacuzzi, hot breakfast, nice room, convenient location.

when we went for breakfast at 8am they had run out of food and cutlery and nowhere to sit

breakfast was very popular

nice gym room and pool

ev charging

the pool was located right by rooms

staff was friendly and accommodating (late check out)

nice extended breakfast for late comers.

clean, helpful and friendly staff, very nice continental breakfast

breakfast was a little on the weak side as i think they could have had a few more choices of

breakfast is all cold, but it's still worth the price we paid

was just your basic hotel but it was clean and check out was 12:00 i liked the late check out time

breakfast hours

staff was really helpfull, and the breakfast was rich and delightfull

the pool was small. the waffles did not cook completely.

was pretty good not a lot to choose from but enough to put a meal together for you and the kids

was a loud group with kids and they was really loud and a little uncontrollable i had three room i have stayed 4 other

the laundry worked

nice small kitchen and laundry

everything was fine but needs a little laundry update.

kitchen was unequipped. no dishes, utenlsils, etc.

nice kitchen provided in room.