private parking

parking in any spanish city is a nightmare and expensive

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

good parking

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

was spatious with fold down bunks for the kids and comfy beds

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

everything was great. kids friendly hotel

details for the dog and kids.

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

the lobby, staff, prices at the bar, pool table for the kids, and the rooms.

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

to pay extra to use spa/indoor pool and kids weren't allowed, had to pay for parking and we weren't advised of

the kids enjoyed the snooker table

near facilities even a playground for the kids

wifi worked really well and they're was a nice playground right down the street for the kids

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

playground nearby if your kids are bored

the location, cleanliness, good wifi and spacious

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

nicely decorated room;very near the old town;friendly and helpful staff ;good wifi

wifi was easy to use and good signal

the wifi dropped out at times.

wifi signal is very week in some rooms, the only place where i could connect was in the hall

also the prices at their bar were very high

there is a comfy bar for hanging out and the breakfasts are cooked to order, with the freshest oj you ll ever

breakfast wonderful, the whole experience at this hotel was first class, 5 star

breakfast delicious

the boutique hotel feels really new and clean, with a breakfast great, and overall a lovely feel

nice room and stay with kids had a beautiful view over the city

i don t recommend it for families with small kids, because the breakfast is not available at hotel

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

of parking, price of pet (both 15 euros wtf), that place wasn 100% clean, room was noisey and beds too

hotel is adequate and wifi spotty during the am

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

child seat in restaurant, not so good breakfast for kids

very good wifi, airco and shower pressure

the bar is also great

the addition of the bar next door for a lovely breakfast was also fabulous

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi is spotty

de wifi was very slow.

wifi is fast, no problems with the connection

wifi was very spotty

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

there was no laundry bag

no bar or leisure facility

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

hotel was in an excellent location close to everything and great for traveling with kids

very nice service, clean and comfortable room with kids, thank you very much :)

given that we were with small kids, this was a huge hazard

two small things: maybe it would have been nice if the gym was open later than 22:00 & it there was a toilet

staff very friendly and kind. lovely gifts in the room for our kids.

also there was a little play area in the breakfast room for kids

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

location and great breakfast!

the cats loved the bed :d check in was super good and the staff even proposed to give pet beds for my stay;

late and went to eat and while kitchen was closing there was no flexibility with regard food ie any food despite

shame that nothing was open (i guess because of covid) so couldn t eat in / get room service etc

drinks offered on arrival and got a token for a drink in the bar - staff very helpful - helped with cases etc

got an early check in and best room

gym & leisure facilities

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

liked everything about the hotel: room was clean, well-equipped, attentive stuff and nice bar at the ground

the internet ( wifi ) never worked

wifi in room apparently due to breakdown but it did last during all our stay

great value for money. nearby hotels that cost 30% more per night. modern rooms. good wifi.

convenient location. spacious room for family with 2 small kids.

weren t able to sleep, the tv was always on, the kids couldn t sleep, there is no way to turn off the tv,

waterpool for me and kid during the spa, but it was rejected because watelpool is not allowed for kids

it was a bit of a disappointment after a journey with the kids but the staff managed to prepare the room in

to separate us into separate floors which was disappointing as we were no longer next to my kids

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

we always found free parking space near the funicular

location is great, quiet, with the big garden, parking and place for barbecue

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

location and two interconnecting rooms we wonderful for the kids

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

helpful staff made an effort offered a discount on the pet policy - see below

wifi wasn t working

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

suite perfect for couple with kids or two friends who don't want to share room

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

room was very big and exceptional for traveling with kids

and what i absolutely loved is the surprise kit for the kids

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

we travelled with kids, a small playing area could have been nice

great for families and kids, close to tram for connection to metro so getting around was a breeze

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

junior suite perfect for a family (two kids)

it comes with a good wifi connection, i was able to join a conference call without problems during my stay

wifi was a bit slow.

junior suite perfect for a family (two kids)

warm welcome & unexpected early check in. good breakfast

gym equipment was very old

facilities were excellent and i loved the gym

the smile and attitude of the staff, reception, bar and housekeeping was impressive

very comfortable room, quick friendly service. restaurant & room service very good.

our friends' kids had a great time exploring the space

really good gym, considering it is a hotel gym

room service meal , menu was limited and food was just ok

disappointed gym / spa facilities not open but understandable in covid times.

disappointed gym / spa facilities not open but understandable in covid times.

excellent parking

the staff was very helpful and was very comfortable and easy parking

he didn't greet me, didn't offer the breakfast, didn't give me the wifi password till i came down and asked

parking is easy, check in was smooth

staff was kind, parking was easy

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

garage parking was expensive but included ev charging

brand new, spotless clean, fats wifi, very friendly and supportive personnel

could not get the hang of how to sign in to wifi

limited menu (in the restaurant and in room service) but absolutely no complaints about the quality of the food

the kids said the staff were really friendly to them, there were free soft drinks available in the

they are better suited for older kids

many little presents for parents and kids

kids had a normal size room, beds were comfortable and room was clean

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

an excellent stay with young kids - highly recommended

check in late cleaning perfect late check out

wifi a bit intermittent but no real problem.

nice and clean gym and spa area, spacious and clean room, walking distance to museums, old town, with a variety

the terrace bar on the seventh floor was a great place for an pre dinner drink and

location, fantastic facilities including gym and spa, superb breakfast on the terrace with beautiful fresh

room was gorgeous. breakfast was very tasty. cocktails were amazing.

breakfast was perfect, especially the guggenheim museum view

no kettle in the room , had to ask for a corkscrew. gym off site

mini bar price list was missing

room service took almost an hour

the breakfast buffet was delicious, with a wide variety of options to suit all tastes

the gym is outside of the hotel but included in the

requested a cot which we got in the room but also received a baby bath and kids pack

perfect location, welcome desk decoration, all day free catering, kids welcome kit

the gym could be bigger. prefer a softer bed.

perfect location, welcome desk decoration, all day free catering, kids welcome kit

we ordered a bottle of basque sparkling wine from room service (16 euros) and sat in the room enjoying the view

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and

clean, pet and child friendly

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

eventually discovered a bar that

close to bars, restaurants, and shops

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

the swimming pool was not for swimming. it looked like a small pool for kids

the family room accommodates two adults and two kids. good location. parking available.

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

no kettle in the room, breakfast too expensive, little kids pay the full price

kids being sick and fighting in the streets outside from 4am until 7am

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over

had a pull out bed for the kids but it was really uncomfortable

posh & executive feel that was really nice for the kids to also experience

they put in twin beds for my kids

great location if you are travelling with kids - it's a calm neighbourhood with many parks around

location for walking to places of interest and by cab; pool a bit small and too many kids at one time not possible

love this hotel, its swimming pool is amazing and the kids love the lifts top tip , the parking at the hotel is

great location with park and playground on the doorstep for kids

bathroom doors are transparent glass and not privacy if your are with kids

was good, big bed for us was great, sleeping sofa was perfect for the kids

glass door and the glass shower door didn't give us privacy specially with kids

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

there appears to be a room service menu but no way to order as reception does not answer calls

kids screaming in the hallway which the hotel can t control but yes a bit noisy

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

great attention for kids

the bed for the kids was not so good and their room lacked air-conditioning

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

clean, comfy bed, amazing shower, shared use of kitchen.

plenty of on-site secure parking

parking very secure

gated and safe parking in front of the house

kitchen was a little cram but that was not a major issue

we were just waiting inside the hotel since the kids were cold

free shuttle service, room was ok, however smart tv would be appreciated, especially for a small kids

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early

paid extra because i was traveling with my kids who are 20 years old

we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

plus the pool was amazing for the kids specially in a rainy day

we were 2 families meeting-up with 3 kids under

tooo many kids and very loud at the bar

spa closes at 18.30. most of the rooms without bath.

this hotel, superb breakfast, lovely big room and a bathroom with bath and shower, perfect stay

breakfast was of poor quality and boring

breakfast is limited with few vegan options

bed was fine! location ok, enough parking. wifi had mixed reception, not superb but good enough.

several things: - wifi didn't reach our room and because they were out of space

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

waited at the bar for ages for a drink but gave up and went to bed

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

friendly bar with snack food available

temperature a little too high and a soap bar would be great in the bathroom

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

good restaurant & bar food. close to airport

has a nice tapas bar to fill any of your needs during the day

of the bedroom is a kids bedroom with bed for kids

kitchen very old and basic

parking space in nearby garage - essential if you have car

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

easy access, secure parking, comfortable with all we needed

parking was included in the price

everything in the room was nice, the play area is excellent for kids.

perfect for families; my kids enjoyed the playroom

great selection and kids loved the breakfast doughnuts

no children's menu/not much for kids to eat

we had a great time when our sons visited with the grandchildren in the bar and the kids room

basic clean room ,good continental breakfast,nice staff,easy parking,nice restaurant next door

room was very good, and the dining room served an enjoyable breakfast

the staff were very helpful and the breakfast was good

breakfast substantial

the breakfast is in the restaurant next door, continental was more than adequate and eat and drink as

as we went during the quiet season we were alone and they made us a lot of food for breakfast regardless which

we were alone in the hotel, the breakfast was outstanding, in a terrasse with a beautiful view on the mountains

the breakfast was amazing!

free parking

great breakfast, nice host, easy to find.

unreliable wifi

wifi did not work in room unless you sat by the door

the charge 11 euros a night per pet. complete rip off.

no mini-bar in the room the wifi in the room was very bad

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the

nice kitchen to share for making food. swimming pool!

parking place was extremely dirty due to the rain

it was hot when we visited, so the small pool was very welcome

pool gardens fact that it was very very dog friendly . house location

wifi-room service

the pool with a view and free wifi added to our comfort

the pool with a view and free wifi added to our comfort

large & clean swiming pool

the rooms were very comfortable and the pool and garden is very nice

with owners which we generally like to have when travelling to know the city & tips regarding bar & restaurant

quiet easy parking, friendly owner couple

was a great convinient location for our travel, including parking

wifi did not work, more like staying in a home than in a hotel, little soundproofing between rooms

good parking

wifi great, beds comfy

wifi all right

osed sundays)

the bar underneath does great pinchos and the staff are really friendly

nice bar downstairs with some snacks

nice staff in the bar and reception. nice quiet hotel.

great location, friendly staff, nice meal in the bar and a very comfortable bed

location and bar / restaurant

fabulous location, beautiful room, clean, great bar area and terrace

sandwiches, crisps etc, on offer at bar and restaurant

exceptionally comfy beds, good wifi in room, super friendly staff and great location.

being single without kids

loved the bar restaurant area which was full of locals

position, staff and high quality of the hotel. super pet friendly

the staff was great & very nice restaurant/ bar there, too

restaurant was great. the staff was quite friendly and helpful. room service was very good.

also, the place runs amok with kids, screaming, yelling, running, inside and out

they reopened the bar late at night so we could get a welcome nightcap on our return

also botafumeiro jatetxea and bar zero are both good for beers and pintxos (tapas)

good wifi included

i could even hear a group of kids from the party who sounded like they were above me wrestling and tumbling

in room offer of tea, coffee, water etc was poor, and room service expensive.

hotel location, cleaning wifi

the fact we arrived sunday the restaurant and bar was closed

the restaurant should offer room service for evening meals. helpful if travelling with a dog,