free parking, comfy bed, good shower, heating

staff, bar and food were great.

food was amazing at the restaurant staff were very friendly plenty of parking

moat building itself holding the bar and dining room is the original and it is beautiful

great food, lovely bar and a nice vibe about the place

the staff were very friendly, kids loved the pool.

the bar was well stocked

also the food options for breakfast was fantastic so much for choice to meet each s preferences and the

breakfast hashbrowns undercooked sausages was extremely soggy overall the choice was good

bar area was ideal for meeting up with old friends and games for the children a bonus

was central and having the cocktail bar we could enjoy bpre dinner drinks in the courtyard and have cocktails

things - v poor phone reception & wifi was only ok

wifi

breakfast provided and left to your own devise's after closing wifi poor

restaurant and bar were great and all the staff brilliant and attentive throughout the duration of our stay

plus the pool was full of kids most of the time splashing around so no way to swim or relax in the hot tub or

it's not what you want when your with your kids not

local shops for amenities, room service is nice and pool is handy

close to the london golf club. plenty of space to sit and relax in reception/bar areas

espically enjoyed the spa which was very clean, layout design really lovely

the breakfast was lovely as was the kitchen manager who went above and beyond to help us whilst we were there

wifi didn t work in room 3 room was a bit dusty and very noisy from above.

wifi in the rooms could be better

comfy room, great breakfast, welcoming and friendly helpful staff

we loved the quirky and weird fact there's a fireplace in the little shower room

wifi in room not too good

the wifi kept dropping off

ample parking and a wonderful garden

the lovely young man working on the bar was super helpful in getting us taxi, which was difficult as was a bh

friendly staff comfortable rooms and a well stocked bar

i couldn't get the wifi to work.

great rooms and bar area

easy to find and access and plenty of free secure parking

large tv and a desk for working (with fast stable wifi)

place to stay we were visiting brands hatch bar area and dinning room so clean rooms very nice plenty of room

very clean and comfy room, safe parking and happy staff

location nice quiet surroundings, staff friendly and very helpful, good wifi connection and charging points,

guest directory booklet in the room, so it wasn't apparent what the wifi connection password was

plenty of parking

excellent powerfull shower good wifi

location and easy access with plenty of parking spaces

stay at this property, easy and spacious parking facilities and close to local amenities

why put carpet in a restaurant where kids spill food and drinks all the time

lovely room very clean and comfortable for me and the kids. very well kept

we got twins which we attached together ourselves, a little trouble at first connecting to the wifi so not a

there is no games room for kids. a football table will fit in a little corner.

it looked a great pool although we didn't use it

i enjoy my time in the spa and found the whole experience very therapeutic and a good start to

fit gym unfortunately had no jacuzzi of which i really wanted to use, and looking forward to it i wish

i had room service and the speed of service was impressive and the

good safe parking

nice location. lovely old building with parking and a good breakfast

great location. good parking facilites. refurbished bathroom but water pressure fairly low.

location good .parking ok

good parking own car park for a mid van . plenty of food close by

wifi excellent

good location off road parking vj was a very host and very helpful

parking at front

parking was a bit tight (depends on how many guests with cars ) ,

wifi was helpful as i was able to use my computer tv app to watch programmes as the room signal was

pub opposite, spacious, easy accessible, if your especially disabled, friendly staff, free car parking, great

wifi was off. bed was ok, not overly comfortable

breakfast was good

lovely and clean, crisp white bedding, lovely staff, nice breakfast, plus a nice bar for a cheeky one or 2 in

although i didn't use the bar facilities i did see prices at 2 for beer and cider on draft

lack of cleanliness, comfort and kitchen utensils

running water or kitchen facilities, toilet doors didn t lock, bed bugs, towels were dirty and the next day

phone reception was really bad in the room and the wifi wouldn't connect

wifi was off when i arrived, a member of staff had to return to the hotel to reset.

wifi and no food available in the hotel, al though to be fair there were plenty of places to eat

free wifi

was no wifi and the wifi that was free that was near by was not accessible

cozy, clean room with tv and good wifi

the breakfast wasn't great either apparently and the wifi kept cutting out which isn't great it you're going

had to pay extra for parking and if you want wifi it is quite expensive

worked such as the the hot and cold setting in shower, the fridge and the kettle, also the free wifi worked

tend to stay in 'budget' hotels and i would rate the room better than travelodge and it has free wifi, unlike

breakfast was included, wasn t a full english but it was still a nice cooked breakfast

wifi was good enough to complete my after work emails which was perfect, a nice cosy bar area to get coffees

had a bar in the reception which i will not complain about at all

breakfast was a good selection of full english or continental, ample portions and very tasty

the staff were kind and helpful, and i appreciated the free wi-fi and parking

i couldn t receive wifi from my hotel room or open the window.

thing that is missing is a guide to the local area, resturants, what to do, taxis & wifi code

staff, very large and comfy room, flat screen tv, good private parking and right next to a

would have been nice to have a bar in the hotel and to have breakfast but it s still great value without those

wifi reception could be better

breakfast choice was great, very large room, very clean and extremely comfortable, easy location

the room price was value, however the added cost for a pet was above the norm

if the spa facilities stayed open a little later than 8pm

reception was nonexistent so had to use the hotel wifi which means unable to receive or make direct phone

room was clean and tidy, food was good, room service quick and staff polite

bar food was good and service great breakfast was hot and plentiful excellent staff on

no guest laundry

really liked the provision of take out bags for breakfast

location is noisy but the hotel is isolated and very tranquil, i felt at home away from home , kids loved the

s nothing we didn t like bar the maintenance works happening at the hotel (scaffolding) but they have to be

room service available as well

location was where we wanted it shops and laundry nearby

breakfast is good, the hotel is old but clean and friendly, they have a good restaurant and bar

bar would have benefited from an extra member of staff at bust times

friendly staff, clean, great room service. very pleasant stay

friendly staff. great food and breakfast. safe parking. historic location.

wifi connection not as simple or stable as other places

there was ample parking, breakfast was absolutely delicious

very accommodating for pet . lovely food and fab hospitality !

the wifi kept saying it was not a safe connection so wouldn't connect.

the little envelope with all the discount cards in and the wifi

easy wifi use

ridiculous price for dogs at 20 per day per pet !!!!! we had 2 one price ok not 2

the wedding hours as the guests sat by our bedroom window shouting and smoking and drinking, kids screaming

shame there is no fridge in room, no jacuzzi in spa and rooms are a little dated

i spoke to about having room service

nice room, good room service food and very lovely staff (my dog had a little accident and they couldn t have

for a family of 4 (there was a large bed and a sofa), the room and the hotel was very clean, good wifi, quite

gym or pool

i think there should be some sort of tray or small table left outside each room that orders room service

limited room service options seeing as though not may want to dine in open areas due to the current covid

24/7 room service was advertised but this wasn't available and the bar was shut.

the gym is good, however so is the bar and their food!

the food was exceptional both evening meal and breakfast; quality ingredients used and very tasty

the charm of the property even though we didn't use the kitchen to cook, it was kitted out really well

wifi signal was strong

very helpfull and polite , room very nice , beautiful grounds and peaceful, breakfast

car parking for blue badge holders

nice and friendly and very helpful as i am disabled food was very enjoyable breakfast and bar snacks main menu

smart tv and good wifi

staff , great food both meals we had where delicious, comfortable beds off road parking

bed, clean bathroom, evening meal tasty and they kindly kept the kitchen open a little later for us

the room was also very large with a great comfortable bed, sofa and feature fireplace

for a good, pet-friendly hotel for 4x nights, we booked here

table breakfast and evening meal desserts and maybe a couple of vegetarian/vegan options on the bar menu (although

bed too close to fireplace wall so it was pretty difficult to get past the bed in order to access the bathroom

hotel was amazing, very big rooms, bar area was comfortable and very tasteful, restaurant was very charming and

also pet friendly which i like as im a keen dog lover

parking in service station

it s also in a great location easy to find, with parking right outside and a few food options nearby

i liked the large family room wit the separate sleeping area for the kids

secure vehicle parking not available

adequate parking space, quiet

were very pleasant, even though we missed breakfast they accommodated us with a sausage sandwich and a coffee

we arrived to book in at lunchtime and couldn't find parking space.

the food and service in the bar was excellent as well as the breakfast

very nice food and accommodating kitchen

the gym, swimming pool and jacuzzi. good breakfast, clean room, bathroom and comfy bed.

excellent stay with mercure maidstone. clean rooms, comfy beds. great breakfast, too.

location of the hotel would be ideal for leisure and was right next to leeds castle and a golf course

is ideal, great that you can take your dog along with you if you want to take your beloved pet away for a night

breakfast with very good pastry - the best we had in the uk free parking near to highway the room

also room service and spa is good

room service food could've been better quality for the price

the gym and spa were fabulous

the spa facilities and treatments were excellent

we enjoyed two excellent room service meals, quickly served by delightfully attentive staff

the bar closed a little early

i did not take advantage of the wifi, but did use the tv, nice hot shower

the bar was great and very cosy with an open fire

we didnt have a great sleep, but i wouldnt complain, it was just that our room was close to the laundry and the

bed was amazing (slept like a baby), spacious room/ bathroom amazing and free wifi

sat in the bar before going out for dinner and he made our drinks, put music on for us

covid meant restaurant and bar was shut.

peaceful location but close to amenities. very friendly and helpful staff. free car parking.

no free wifi - had zero signal

good location and free car parking

poor connection of wifi

from my room was in a kitchen

that leads to 2 other rooms that share a hall bath, as well the maids' service quarters, storage, laundry closet

they don t have any kitchen stuff, like plates, cutlery, spoons.

good for the price full kitchen included was a bonus.

were spacious, clean and tastefully decorated

no bath plug and no hot food available from room service in the evening.

there's no room service

a reasonably priced room service and a bar area

we used the spa facilities which were also part of the price of our stay