wifi was off when i arrived, a member of staff had to return to the hotel to reset.

they used the cloud instead of wifi

wifi and no food available in the hotel, al though to be fair there were plenty of places to eat

free wifi

wifi

worked such as the the hot and cold setting in shower, the fridge and the kettle, also the free wifi worked

cozy, clean room with tv and good wifi

the breakfast wasn't great either apparently and the wifi kept cutting out which isn't great it you're going

tend to stay in 'budget' hotels and i would rate the room better than travelodge and it has free wifi, unlike

had to pay extra for parking and if you want wifi it is quite expensive

the staff was accommodating and attentive, the room was spotlessly clean, and the breakfast had plenty of

breakfast was delicious, and the location is great for a peaceful getaway

wifi was good enough to complete my after work emails which was perfect, a nice cosy bar area to get coffees

the staff were helpful, and the free parking and wi-fi made it even better

the free parking on-site was a lifesaver as it would have been tricky parking on the main road

nice and safe with the parking

wifi p was on the room key, very accessible

at hotel and had no problem finding a space for parking around the back, staff was very upbeat & welcoming

would have been nice to have a bar in the hotel and to have breakfast but it s still great value without those

staff, very large and comfy room, flat screen tv, good private parking and right next to a

lovely friendly staff breakfast is great and dinner was good rooms clean recommended by

breakfast is good, the hotel is old but clean and friendly, they have a good restaurant and bar

good room service and very polite staff always happy to help

pet friendly but still clean. breakfast very good.

friendly staff. ideal location for my needs. food was good. wifi was as good as home.

more tea/coffee in room. i should have requested from room service, but not a massive problem.

bar was comfortable, good amount of free parking, situated a stones throw from a superstore

the location was good and the parking

the gym and swim facilities and cleanliness of room.

we know the rooms are pet friendly so might be worth checking if anybody else is getting bit

30, also, the kitchen extractor was immediately below our window and so there were continuous food smells

plenty of parking spaces

there is a constant and pungent grimy smell of old, stale cooking oil coming from the kitchen which was

plenty of car parking space, comfortable room and bed

was excellent, after a hectic day i was very much welcomed, had a lovely meal in the bar a great nights sleep

parking was really good and safe

you advertise a kitchenette i would expect glasses, plates and cutlery, plus potentially a reasonably sharp

clothes accessible room was very spacious queen size very comfortable bed adequate living area, kitchen and

i couldn't get the wifi to work.

car park welcoming greeting lovely bar lounge very clean very quiet large tv in both iiving area and bedroom

information, helpfulness, free wifi, had a car park on site.

the wifi was excellent (which today, is a 'necessity' for any property that has paying guests)

clean comfy roomy wifi was good. breakfast good, staff pleasant. couldn't fault it..

good location off road parking vj was a very host and very helpful

great parking, clean room with lovely facilities. very professional and polite owner.

the room was comfortable, with free wifi

lovely and clean, crisp white bedding, lovely staff, nice breakfast, plus a nice bar for a cheeky one or 2 in

the wifi was more less not connected have a leaf late for useful numbers, times for departure, breakfast, local

no room service and kitchen staff who where not prepared to offer room service

location and parking

i mentioned it was our wedding anniversary when booking and our bed was set up with swans and petals, which

liked pool sauna , steam room

breakfast is served self-serve style with a vast selection

welcoming staff the rooms are big and the bed super comfy the gym and swimming pool is a great bonus food is

breakfast fantastic all staff that we met very friendly nice pool

it has what looked like a beautiful indoor restaurant, seperate more informal bar area, then a gorgeous courtyard

lovely bar and garden private, quirky and comfortable rooms

wifi

things - v poor phone reception & wifi was only ok

wifi wouldn't work and netlfix struggled due to the signal.

why put carpet in a restaurant where kids spill food and drinks all the time

it has a monotonous pub grub menu and the pub is full of kids eating the carvery

lovely pub for food and drinms and play area for kids

i arrived at the hotel there was ample parking, i was greeted by the friendly reception staff and they booked

good budget hotel for work. onsite ev charging

lack of cleanliness, comfort and kitchen utensils

running water or kitchen facilities, toilet doors didn t lock, bed bugs, towels were dirty and the next day

free parking, comfy bed, good shower, heating

moat building itself holding the bar and dining room is the original and it is beautiful

great food, lovely bar and a nice vibe about the place

staff, bar and food were great.

food was amazing at the restaurant staff were very friendly plenty of parking

pool was a bit disappointing

bar area was ideal for meeting up with old friends and games for the children a bonus

breakfast was great. good fresh selection.

when we ordered room service from the menu in the room we were told that they didn t do

room is a good size. the spa and pool was great i will definitely staying here again

very clean and comfy room, safe parking and happy staff

easy parking, quiet area, clean sheets and towels, free wifi

wifi is free, not no connection in my room

location nice quiet surroundings, staff friendly and very helpful, good wifi connection and charging points,

no room service, milk and tea was never replenished

decent reliable wifi

we didnt have a great sleep, but i wouldnt complain, it was just that our room was close to the laundry and the

the bar snacks we had were not the usual ones on offer

parking

excellent breakfast at the ostlers - best you could get and either eat in the restaurant or get a bar snack in

could only stay one day would like to go back and use the spa facilities

room service breakfast not available until 7

was a little disappointed in my spa experience but everything else was incredible

paying drinks with tokens and no water in room or mini bar or room service after 9

10 each for the spa even though staying at the hotel

size room , friendly staff and very pet friendly (dog) with a welcome drinking bowl at the entrance

that it was easy to get on the wifi and the staff were very helpful

booked two rooms and stated it was for five guests, us and the three kids, but we had to make the couch bed up

i liked the large family room wit the separate sleeping area for the kids

friendly staff, clean room, easy to find, slept well, pet friendly

was very poor wifi connection in the 3 days we were there the wifi worked for only perhaps one hour

excellent breakfast

parking and location

great room, bar area

the car parking (free) is great right in the front of the reception

was right next to laundry and air conditioning unit

kids in the jacuzzi and sauna. the changing rooms are dated and not very clean

rooms, staff, especially at the leisure centre, food good, swimming, tennis and mini golf

the kids loved the pool and plenty of space outside for them to play in

the pool area, the staff very welcoming and friendly as always, our room was very clean

had to wait a long time for dinner and when we arrived we were told the kitchen was closed because they had too

am regular customer to mercure ,love the atmosphere and swiming pool

a chat with them) and could also hear a room a couple of doors down across the hall telling their kids off i

bar and kitchen staff are friendly.

kitchen closed early so no dinner available.

weren't well stacked as expected and kids were expecting little biscuits lol

clean friendly and comfortable pet friendly location was ideal for my visit to dartford

very comfortable accommodation, free wifi connection and service of the hotel

location is noisy but the hotel is isolated and very tranquil, i felt at home away from home , kids loved the

bar food was good and service great breakfast was hot and plentiful excellent staff on

haven t had a steak cooked to such perfection in ages - obviously to my perfection - and great breakfast -

wifi not very strong but useable.

breakfast was very tasty and something that i have found very hard to find is a perfectly cooked

parking was a bonus

( harry and michelle) we drove from nottingham and knew we would arrive after the kitchen closed in the evening

good wifi and large tv in the room

there was street parking right outside the property

single room came with tv, free wifi

hotel in a leafy street location with parking bays right outside the door

parking, breakfast included in price, free wifi and easy walking distance to cliffs

great that kids had their own room with two single beds adjourning our room

see above comment on wifi service.

liked that the room was split, so the kids had there own space, the bathroom was very nice and clean, we all

room service breakfast looks like it s just coniental

room service was brilliant

staff were exceptional, from the people at the front desk to the bar staff, so friendly and kind, made my visit

there's also an indoor play area for kids plus mini amusement rides like go carting outside by nandos

really apart from the laundry trolleys out of one window but it didn't bother us in any

rooms so that our kids didn't have to share a bed

good atmosphere and bar was good too

location with a great cool sea breeze and brilliant room service option

amazing cocktails and lovely bar food and breakfast

room service was amazing too, staff were all

bar is small but well stocked and lively

were allocated a room on the first floor possibly above the kitchen or bar

the bar looked over the sea front, clean hotel and all staff were very welcoming

the phone reception is very bad and the wifi is not very strong

room service were also very quick and polite when bringing things we requested

the communal areas are tired, the room was tired, the carpet was filthy, there were artificial rose petals in

breakfast was good

could not be more helpful with my special situation so kind one thing i couldn't get on to the wifi not sure

a lack of parking

there was no room service, which was not a big deal for me

was clean tidy, free wifi, nice central

parking was on main road outside

great view of airport and of planes for the kids

location was perfect the roof top terrace was amazing with the views it was very quiet and my kids loved it and

quality of food and variety when it came to room service also very good

wifi was poor

omg and best of all kids can stay and eat for free

free wifi

serious lack of wifi

location, great room, ideal for working in the evening with reliable wifi

quick connection to wifi

wifi didn't work in my room

plenty of parking, with access to the rooms through the bar or via a rear staircase

parking was very good for the 7

free and easy parking, too

and then came the bar and restaurant, fabulous

the lovely young man working on the bar was super helpful in getting us taxi, which was difficult as was a bh

also used the gym, very good

parking good onsite gym easy location food was stunning large comfy room exceptionally

being a golf club thought it might be a bit snooty ,but was incredibly friendly

staff pleasant. easy parking. good location

ate our evening meal at the golf club and whilst the food was very good, it was served in huge portions

hotel was clean, very close to the train station, good wifi, unlike premier, and a good breakfast

very nice helpful staff, very good breakfast ,parking

wifi would not work

breakfast good, staff friendly and efficient

1 hour between 8:30-9:30 to get breakfast

easy parking with excellent facilities

no breakfast at all. couldnt get wifi working

early bar closure

good wifi and parking

get wifi, no instructions about it

staff also friendly i cannot remember the breakfast times or when the bar is open till, but i know those

wifi was iffy on connecting too so that was a pain

nice location. lovely old building with parking and a good breakfast

location good .parking ok

being so close to high st and free parking, staff was very friendly.

privacy, authenticity, safety, free parking. good breakfast. interior design

ample parking

loads of car parking

) not much noise from the bar in a room directly above it, even though it was quite busy

lack of wifi in my room