was perfect : room view, clean bathroom, breakfast, swimming pool being warmed, tennis court, wide garden

most of the staff are very nice people, kids animation guy - superman

breakfast was great and for what we paid, it was complete value for money

the breakfast is really good (pancakes, waffels, fresh banana milkshake, freashly made omlettes for

we was able to enjoy the time in the gym when our son was in beat hands

price amaizing good for this property !, breakfast excellent, swimming pool, reception friendly

nice little pool and places to sunbathe

was very good, hotel and swimming pool as well

the pool is rather cold as placed in the shade most of the day

nice small-size pool and relaxing facilities

the buffet for breakfast and dinner (we were half board) was excellent

the breakfast was great, a lot of variety and a cook was making different types of eggs in real time,

the breakfast is very good, not an extremely wide selection but you could find your choice during your

the room was amazing. the pool and free breakfast were great too. had the best week of my life.

the swimming pool is big enough and has a nice view, it is heated

the pool area is very nice too, the days we went it wasn’t busy at all so the sun chairs were always

setting area and a marble walk way to the next landing where the swimming pool and dining room bar lounge area was

location, very stylish lobby, friendly staff, lovely features such as a waterfall, nice little kids facilities, good sized rooms, great food available at all buffets, was allowed early access to

walking distance to the loro parque zoo/aquarium, kids loved

another hotel service is that there is a self service laundry wash & dry on the ground floor for 6

right from providing a sea view room on request to over all cleanliness, buffet (both breakfast and dinner), helpful reception and ability to do reservation with them (like loro parque)

the bar was nice to have a drink during the day as you could sit inside or outside

breakfast was very good and also we liked dinner (we are vegans and we could find good quality

the breakfast was amazing, it had everything and all of it was very fresh and tasty

quality price ratio very warm welcome nice room with a balcony/seaview nice outside space and big pool cheap buffet dinner, not excellent but for the price very good and wine/water included

value for money. breakfast.

rate the services, bar is reasonable priced for those not staying all inclusive and but the breakfast is amazing

there is no club room bar with premium wine/spirits/snacks

and b on arrival for 26 euro per person, well worth it great location, good selection of food at breakfast and

comfortable bed. well stocked dining room at breakfast. pleasant staff.

hotel bar was good with plenty of drinks to choose from plus they have 2f1 happy hours from 17-18:00

breakfast was excellent

the hotel has a lot of facilities such as a big swimming pool, tennis court, mini golf and gym

and activities for kids closed at 8 that was little disappointing and check out too was at 12 which is too

how beautiful the place was, how well it was maintained and the pool area is just perfect for kids

kids liked the pool, breakfast was great, rooms very specious

for our weekend stay we read many of the previous reviews and noted negative about waiting and bar staff

amazing and very polite and helpful, from the check in desk to the restaurant and the poolside bar

wonderful stay for kids

for breakfast there was a great variety

after return they offered us free late check out to get a shower and rest a little

the staff was very pleasant, garden-like pool area pretty and breakfast was better quality than elsewhere we stayed

pleasant breakfast with fresh fruits and smoothies

the pool is only open 10:00-18:00.

value for money is excellent. nice breakfast, large room with kitchen, brilliant staff.

everything at breakfast was really good except the bacon

10 star breakfast since they have a great selection of bread, eggs, cheese, meat, milk, sweets, fruits and

the laundry service left our clothes dirtker then they were before with and unpleasant smell

breakfast-very good lots of chose quiet place which i really enjoyed with my partner,nice pool area,very near the see and city center

pool restaurant is great

the pool is beautiful, there is a great hanging spot and a roof

kind and available staff, nice pool, large bed, everything very clean.

the hotel has facilities and even a pool, though we didn’t have time to use them

entire island with ease from this hotel, television had netflix and youtube which was a bonus, pool was secluded and quiet, would recommend and definitely stay

complex, nicely maintained, very pretty garden and pool area

close to city center and bus station hotel staff put an extra bed for my kids for no charge, very nice of

no bar in the pool area. however it is a rooftop pool so probably safer that way.

no pool towels for hire

in the heart of puerto de la cruz. everything on the doorstep. two rooftop pools and loungers

loud drunks in the street culminating in a running screaming match between a bunch of spanish kids on the sat night which ended up with a couple of police cars driving up the plaza to tell them

basic but all you need central to everything- kitchenette was great and loved the roof top pool

we went half board and we're very happy with the buffet both at dinner and breakfast, great choice

both pools were a nice tempreture, was easy to be in and around the pool

so pleasant, helpful and involved in the wonderful stay for me and my children, from the pool bar staff, to the restaurant, housekeeping and reception

stayed for one night and loved it ,the room was probably newly refurbished and breakfast was served buffet style in the enormous dining room

we traveled with two small kids and really enjoyed our 1 night stay at the hotel

clean as a whistle and breakfast was excellent

breakfast was ok, bed was comfortable and room was clean. great views from balcony.

there is also a pool and a gym available - despite the central location, the pool area is quiet and it is great to relax there

great location, nice pool area. bar area nice.

wifi connection at the pool and reception was good but at my room, the 11th floor, not or hardly

kids), and spa packages

room service and staff are exceptional and very kind

the space the food breakfast wow the best paella ever the musicians the bar the pool

i was really disappointed about that especially while travelling with kids

parking is convenient

a lot of the amenities you have to pay for including gym, heated pool

lacked in facilities, no tea or coffee facilities or mini bar fridge

is aditionnally charged, the spa

riends stayed and had did have them in

every evening in the bar interesting performances of guest artists

and floured swimming pool area, spacious and well equipped room (junior suite), staff very kind, rich buffet at the

the pools were lovely and it was great for kids

control of the children in the swimming pool

pool was very shaded

you want to workout in gym then here it is one room only with few things in it

breakfast was exquisite, so was dinner - a wide variety of dishes to choose from

the room service food options were very less

the breakfast is various and really tasty

unfortunately spa facilities were disappointing , not worth a discounted price ud83dude1e

major, the staying was really nice notice the family room isn't large also the kids + parents beds are all attached, so there is not a lot of privacy and all the rooms have

but it’s possible, just be careful :) equipment in the kitchen was ok (there was coffe machine for capsules and also for the filtered coffee) there was

there is an equipped kitchen if you want to use it

breakfast: exceptional, started with a smoothie

even get to try her home-grown bananas

breakfast was fantastic - loved the fresh banana smoothie & all the fresh items provided

nanas from the owner's farm), fruits & yoghurt,

breakfast & staff were amazing

and helpful staff, lovely room and building, very complete breakfast, very good location, etc

superb breakfast and stuff was super nice

breakfast is amazing

beautiful building, great location, amazing breakfast and lovely staff

very nice breakfast with homemade cakes. eggs as you like , on demand.

the path between the parking area and the hotel is cobblestone, which makes handling of luggage difficult, in addition

car parking was adequate for the number of rooms although this didn't concern me personally

ter a slightly tricky arrival)

the room also had a tv, free wifi and was overall very cozy

parking was free, ample and easy

amazing location with a beautiful pool and a large garden to walk around - very friendly staff - delicious food (the dinner was

hotel with excellent dinner and breakfast as well as very nice and professional staff

lots of choice at breakfast

attentive staff and excellent food , both for breakfast and evening meal

even has a heated pool

didn˙t know in advance that we won`t be able to use the pool, leaking in the bathroom, we expected more variety from

we could not have time to spend in swimming pool or for breakfast, we had to leave early morning

the big swimming pool across the road, quiet location.

am giving 3 stars only for the big swimming pool you'll get access to just across the road and for the host being nice to us to refund us

were many photos of pool in the description of the place and room, but on the arrival we heard the pool is not used

are poor and cost extra even though you already pay high ( sauna ) , breakfast is very poor as well you get supermarket bought juice and once main you can choose out of

amazing room, amazing pool, tasty breakfast

is apart from hotel, so breakfast is poor, you have some options and that is it, most of them quite

location , nice vibes , beautiful rooms , stunning swimming pool , restaurabt is great to have a drink at sunset , very nice

it was a nice place in terms of rooms, pool and restaurant.

in the kitchen, there is no hot running water, which has to be carried from the nearby bathroom

kitchen is equipped pretty well, apartment is designed neatly and traditionally, although a little

everything you need in the kitchen

awesome digital tv & excellent high speed internet (finally - somebody has wifi done (+)good wifi (+) free wifi and netflix (although i didn't use (+) room was comfortable: crisp white bed linen, good wifi, good aircon, good shower (-) the wifi was awful, almost always disabled

being with 3 small kids we had at least one

overall, it's great property especially good space for kids to run around

comfortable bed, spacious room big, fully equipped kitchen, laundry, central location

kitchen large with lots of facilities for cooking and coffee

with a lovely shower (even though it was stated as a shared bathroom), very well equipped kitchen, perfect location, lots of parking possibilities nearby

house is really great, the rooms, the garden and the kitchen are made so stylish and nice

kitchen is in common, the same with little saloon with board games and books and washing room

good breakfast and perfect atmosphere

good location friendly clean quiet. nice breakfast.

the breakfast is very complete and served in a nice room upstairs

good continental breakfast was served every morning

good breakfast

very fast wifi

location in a forest extensive buffet large indoor pool and sauna included in the price good

staff, beautiful location, spa facilities with swimming pool and complimentary tea, awesome huge room, comfortable bed, big bathroom with he best sjower

the spa and gym are part of the package and are a very nice treat

breakfast choices were very good, and the cold and hot drinks were of a high quality

com platform - parking is on the same street in designated places, or just around the corner

big parking in the city, walking distance from hotel unless you have very much and heavy luggage

free street parking nearby

parking place is located nearby

good location, parking is close to the hotel

the spa is great, with a sauna and a jacuzzi

little pool area was nice to sit out in the sun

the large parking behind the churches is also ok by day

we had to be super picky, and stayed during the summer, it would be that there wasn't a full size pool - however, we were not staying there for this facility

the wifi device was placed in the hallway and the only places in the room where we had enough signal

the kitchen has all needed equipments and induction stove top that is pure luxury

y by day) car parking very close by, well equipped apartment, comfortable, well stocked kitchen

apartment has equipped kitchen, that is nice

pool closes too early in the afternoon

restaurant wasn’t open in the evening, and pool opening times not ideal.

great stuff, rich breakfast and amazing roof pool

the only downside is the very small pool….

good lobby, nice bar area at the top

wifi is bad, slow and frequently disconnects

good wifi

this hotel, very central location, clean rooms, great wifi, great breakfast, friendly staff

wifi set up a bit strange, make sure you book their paid parking well in advance

internet wifi was really bad.

gym is a joke and difficult to access

gym could be better :) also do not book apartments on the 6th floor because it can be noisy from

very nice bar upstairs with fabulous roof terrace overlooking the harbour

they are working on the gym and terrace so in the future it will be surely a place to return to

the listing said there is a roof bar and a gym but it’s not the hotels property but run by an other company- you are being checked by