charming peaceful hotel in the countryside with a heated swimming pool and a very good restaurant

lots of choice at breakfast

small issue with wifi.

is a room near reception for wifi but no wifi in rooms

rather than complaining about anything, some more fruits or a bit more variety in fruits for breakfast would

big, convenient parking

in the room a fridge and a coffee machine, no kitchen and kitchenware, except for coffee cups and a spoon,

some facilities for kids

car parking was adequate for the number of rooms although this didn't concern me personally

he provided very basic info re breakfast, wifi, the room and keys and the restaurant being closed for dinner

the path between the parking area and the hotel is cobblestone, which makes handling of luggage difficult, in

didn˙t know in advance that we won`t be able to use the pool, leaking in the bathroom, we expected more variety

the big swimming pool across the road, quiet location.

were many photos of pool in the description of the place and room, but on the arrival we heard the pool is not

am giving 3 stars only for the big swimming pool you'll get access to just across the road and for the host

there is no pool available, but it’s not actually in the list of amenities included

location in the city with free parking in the street, close of everything and quiet at the same time

amazing breakfast (meaning the quality) with proper local artisan food

great view, close to centre, parking.

there is also a laundry room on the ground floor with a washing machine (eur5) and a dryer (eur4) per load,

for our weekend stay we read many of the previous reviews and noted negative about waiting and bar staff

wifi signal could improve, and the parking lot was always full, if you arrive after 6 pm, you may

we travelled with our grandchildren and spent most of our stay around the kids pool which was perfect for us

a lovely place with great staff, great breakfast

most of the staff were very friendly, good facilities, pool table etc

poor quality of cereal choice at breakfast (only 2, neither of which were tasty)

additionally, the kitchenette was completely lacking basic utensils

the rooftop bar which was open till 11pm is lovely

parking is convenient

spa, but the rest of the hotel is not adult only, therefore at times we felt a little touch for kids would be

room service and staff are exceptional and very kind

full of kids playing and screaming

any animation for the kids

spa and the gym should slightly improve, just because it looks a bit outdated

poolside restaurant & bar were ideal for a relaxing pool day

year's eve my wife wanted to iron the rightly crumpled dress, the reception's answer we have the laundry service

major, the staying was really nice notice the family room isn't large also the kids + parents beds are all

swimming pools schedule was 10-18 every day

noise early in the morning before 7am, furniture dragging, have to pay for indoor pool use

beds and tables and chairs to eat out side complex has very good facilities swimming pools mini golf etc good

not a single fault regarding hotel all staff lovely and helpful the spa is absolutely beautiful and the views

spa is lush, as is the food (and unlimited sparking wine at breakfast

staff, breakfast, location, cleanliness, parking, pool, bar and especially view to the atlantic ocean

cool when it's baking hot , it has a pool with a little bar and food there is amazing , the view from the balcony

small kitchen, room lighting

the kitchen means you can cook your own food, which is super nice if you're travelling on a budget

location is wonderful, stunning view from the balcony even from the 1st floor, amazing pool on the roof with

the rooftop pool and bar is great.

spacious and clean room, lovely balcony,nice pool area.

the breakfast and supper are served in buffet style

air conditioner did no work, the wifi in the room is no working so you can not connect your divises to the tv,

spent 3 nights here for bed and breakfast

we went half board and we're very happy with the buffet both at dinner and breakfast, great choice

facilities are extremely clean, and pool and bars really taken care of

i like the swimming pool

the hotel has facilities and even a pool, though we didn’t have time to use them

clean and comfortable room for one person. nice pool available, very friendly and helpful staff

entire island with ease from this hotel, television had netflix and youtube which was a bonus, pool was secluded

kind and available staff, nice pool, large bed, everything very clean.

also from time to time we had issues with wifi, but i have to admit the signal was mostly very good

nice and kind personel, very nice garden with a pool

bar at night with some live music are very nice

was a lovely hotel very well kept grass and garden expect for the pond the pool area was nice and bar was cheap

the wifi was a bit slow

no bar to get a drink

evening buffet meal is okay but could be better and poolside bar not open

far out of main town up hill . poor wifi

breakfast was very good, hotel and swimming pool as well. unfortunately wi-fi only in

unfortunately wi-fi only in 'wifi zone' where also was very low

gym on the hotel, it is next door and requires an extra payment to use - this wasn't very clear

pot of tea for breakfast. rather than a cup. children taking over the dance floor on the night.

kids club twice daily which they loved

mini golf is free

his show would have been great for kids, but unfortunately he didn't cover the event at 8 pm but 9

comfortable bed, wifi was ok (3rd floor)

the pool area was lovely with 2 x pools, one for kids and one for adults

is aditionnally charged, the spa (18 eur for 1 h), drinks, the room service (i asked for a knife and they told

nothing for the kids!

spa on the top floor has a surcharge and should (in our opinion) just be included in the room price

breakfast was amazing, to many options to choose

wifi was terrible

it has a great location, it was spotless, comfortable and the breakfast was amazing

poor service in the snack bar on one particular afternoon.

who likes massages, i can recommend the aroma spa nearby

the breakfast was fantastic, free towels for the beach and the pool, wifi was very good, rooms cleaned every

wifi connection at the pool and reception was good but at my room, the 11th floor, not or hardly

the pool is great: temperature just right and the garden around it beautiful and well tended

choice of preferred seating (loungers or wicker cushioned chairs) we really liked the well equipt gym, although

breakfast buffet has a wide selection

location, room, staff, atmosphere, rooftop pool and terrace were all perfect

busy and lots of restaurants but less nightlife than playa las americas, though there is an irish bar molly

then the wifi in my new room didn't work

the staff was amazing, the breakfast was delicious our room was always clear we got every support that we needed

recently renovated room, swimming pool on the roof is very cozy

nice hotel, lovely staff and good food! enjoyed time at the swimming pool:)

a lot on offer at the pool bar and a bit costly, vending machines expensive and although the breakfast was great

lobby bar wasn t to a resort s standard; friendly staff, however, the level of service wasn t as

for adults food selection was fine, fresh veg, chicken, pork every day

the fact that it was adults only, made our stay more peaceful

no bar in the pool area. however it is a rooftop pool so probably safer that way.

wifi was awful

shower, bathroom and kitchen facilities very good - i wanted to self-cater

loud drunks in the street culminating in a running screaming match between a bunch of spanish kids on the sat

rooftop pool was beautiful, with plenty of sunbeds

loved adults only

don t really stay in a hotel so couldn t rate the services, bar is reasonable priced for those not staying

loved the heated pool which we didn't expect and the aqua aerobic

the bar and the outside areas have comfy sofas and chairs for both day and night time

the food, the pool, the activities organized at the premisses.

really pleasure to go with or without kids

kids animation was extraordinary nice

walking distance to the loro parque zoo/aquarium, kids loved

nice facilities, very diverse breakfast, and snack lounge bar for my favourite club guests was very good

the indoor pool is not suitable for children. always used by aqua

close to city center and bus station hotel staff put an extra bed for my kids for no charge, very nice of

the hotel had all the facilities we needed including a decent pool

wifi worked and was pretty stable - reasonable price - good location, close to the main bus station

pool/hotel bar not staffed very often

loved the hotel gym, it's large, well equipped and air conditioned

not very friendly toward kids guests

self service laundry was a

location, easy walk to the beach + the original city center, buffet breakfast included in the affordable room

safety box was a wwii period, a lot of scratches all around the room, plaster falling down, no room service ,

lovely pool and clean pool area

10 star breakfast since they have a great selection of bread, eggs, cheese, meat, milk, sweets, fruits and

lots of thanks to them for helping me through my travelling alone with 3 kids

it was not a problem for me or kids, but my wife needed earplugs to sleep and sometimes i'll admit it felt very

but we really appreciated him keeping up kids' disco just for our daughter

the only negative would be the very old equipment in the gym everything else was perfect

everything , the staff was so nice, alfonso was very helpful . breakfast was lovely .

clean lifeguard on all day the food was amazing and fresh friendly staff good gym equipment

pool and garden are outside

if you are with kids,loro parque is 10 minutes driving

the room (apartment with kitchen and sofa) quite big, with new furniture, very comfortable and cleaned every

wifi connection in the room might be unstable (depends on the proximity to the public spaces like

it has a giant balcony and my kids has a lot of fun to play on

amazing sea-view, nice pool. spacious room with well-equipped kitchen.

breakfast lots of choice and very fresh and hot

could have provided better bar facilities in the evening.

i had quiet nights of sleep, a beautiful view, good swimming pool time, all the staff was super friendly

free wifi and netflix (although i didn't use

room was comfortable: crisp white bed linen, good wifi, good aircon, good shower

awesome digital tv & excellent high speed internet (finally - somebody has wifi done

the wifi was awful, almost always disabled

good wifi

breakfast was very good and they gave a lot of time to have it

amenities suitable for business travelers: no fast laundry service, no kettle in the room, no iron, old phones

there was a gym, sauna, and two jacuzzis on the ninth floor with amazing views of the city

wifi wasn't the fastest.

good breakfast with hot and cold selection of quality food

overall, it's great property especially good space for kids to run around

being with 3 small kids we had at least one

being with 3 small kids we had at least one

the wifi could be better. evening dinner in the restaurant could be better

great free wifi , great value for

super friendly staff. co-working room with good wifi. shared clean kitchen. the garden area.

on arrival, the wifi didn't work and was fixed the next day

room, good wifi, nice shared kitchen, friendly, super clean, great location in historic centre

y by day) car parking very close by, well equipped apartment, comfortable, well stocked kitchen

apartment has equipped kitchen, that is nice

the kitchen has all needed equipments and induction stove top that is pure luxury

- wifi is only in the lobby, mobile signal only outside

there is no reataurant or bar in this area

wifi didn't reach to rooms, only pool and living room

to reach it not in an amazing condition, dinner too expensive for what you get and wifi not existant

clean, tidy, comfortable, quite, kind staff, great swimming pool, parking lot

good and clean room, , strong wifi signal.

the walls are very thin - the highest windows need a fence, it's a safety hazard - perhaps the wifi password

need to download an app which serves as a key and which is challenging if you don t have wifi around

another issue was that on the rooftop terrace, there was no or only a very week wifi signal

wifi in the room was excellent

location, clean, spacious, modern rooms, good cocktail bar on the roof, friendly staff, made our stay memorable

the spacious room and small kitchen

very nice bar upstairs with fabulous roof terrace overlooking the harbour

a great urban escape when visiting santa cruz:) and pet friendly

they are working on the gym and terrace so in the future it will be surely a place to return to

their wifi was fast and allowed me to work with no interruptions

small outdoor pool is not heated, no gym facilities.

room overlooked the playground of an adjoining school, so we were awoken by the sound of the kids playing at 8

restaurant phone not answered when trying to order room service

bar closed at 10:30, it would have been better if it stayed open later as we played board games

was some troubles with the internet/wifi

room service

wifi is very fast and stable

central locotion, fast check in, fast wifi, will stay again.

the furniture is really old, wifi is slow

location, fast wifi

wifi didn't work

no air-conditioning, no wifi

rked from the room)

wifi barely worked inside the room

is not run by the hotel but mojito at the bar was not good

location, wifi, dog friendly.

roof top bar is a must visit

location excellent,staff very helpful didn t do breakfast, rooftop bar an added bonus

is missing a gym and pool, which would be expected from an nh in the downtown

we also liked the infinity glass bottom pool along with the rooftop bar, the location was very good being quite

location is central, the rooms are clean, the swimming pool on the roof top is a little bit unusual

the hotel s restaurant is michelin star quality and the infinity pool and rooftop bar are top-notch

great location, comfortable beds, very nice cocktail bar on the roof.

wifi needs to be improved

wifi very unreliable. we had to sign in every ten minutes.

very friendly employees! very central! very fast internet via wifi. nice balcony.

wifi is bad, slow and frequently disconnects

coffee, both from the machine and from the bar :( machine coffee was weak and watery, the one from the bar was

this hotel, very central location, clean rooms, great wifi, great breakfast, friendly staff

small kitchen has everything we need (not for cooking but good enough to have breakfast in the room or

we did not plan on cooking or anything, but ended up using the kitchen to make some snacks

was really nice, very well isolated (no noises to disturb you) with a comfortable bed; you have a kitchen nicely

wifi works well in the room you have to ask for the password for the reception's wifi

the staff is very friendly and room offers besides a small kitchen also a tv with netflix

not relaxing if you have small kids

parking was easy, the apartment was very clean, and the welcome cake delicious

kitchen is equipped pretty well, apartment is designed neatly and traditionally, although a little

the free public parking lot is very close

there is a big parking space nearby

but it’s possible, just be careful :) equipment in the kitchen was ok (there was coffe machine for capsules

there is an equipped kitchen if you want to use it

unprepared to serve in such a high quality hotel (except from the lady serving drinks during breakfast) and the

breakfast was delicious every morning, and the staff were extremely lovely

is apart from hotel, so breakfast is poor, you have some options and that is it, most of them quite

breakfast and dinner were amazing

she told us we could drink everything however, we did not find any bar, kitchen or area where to grab

location, very clean facilities, breakfast included, very welcoming and warmhearted host

the breakfast is very complete and served in a nice room upstairs

good continental breakfast was served every morning

ease ot access, communication, breakfast, cleanliness. great setting.

nothing was too much trouble for them breakfast was lovely, lots of choice would recommend and we will be

can only gently suggest improvement in wifi in my room, but i was told this was better in the communal area so

wifi worked well

parking place is located nearby

wifi signal did not reach to our room (but did work in other rooms).

maybe just one thing, i thought the hotel had a parking space but it hasn't

authentic mountain hotel with free parking facilities in front of the hotel

the spa was fantastic

we had to be super picky, and stayed during the summer, it would be that there wasn't a full size pool - however

noticed that we were using our laptop outside our room and asked if there was some issue with wifi in the room

that was sad to wander around the little town with almost all but one bar open

wifi in the room is very bad

great facilities like pool, gym, sauna,

there was lovely sitting room but a bar would have been a good addition to the facilities.

food served for breakfast and the restaurant were fantastic

there had been a less formal bar area i could have used prior to changing for dinner, it would have been nice

great hotel with great bar & restaurant

wifi was very unreliable, it worked in the evening at the restaurant, but i couldn't get it in the

bar and restaurant have not yet opened - essential if you trekk long as there are not so many

reception was barely ever open the entire time, so we couldn't use the onsite bar or chat with other guests

no pool but 2x jacuzzi

wifi was not good for video-calls and there is no kitchen or access to prepare food your self for

we couldn t catch the wifi in our shared room but didn t really need it !

good wifi

the breakfast was done around 9 am what it was supposed to be out till 10:30 on a saturday.

there is no wifi in the rooms, only in the lobby downstairs

breakfast very satisfied, a choice of everything for everyone

the breakfast was average and the lack of wifi in the rooms was inconvenient.

very large room with balcony, clean bathroom, very friendly staff, sufficient breakfast, great location