there is a parking in front of the house, and areas in the garden to sit and chill

some facilities for kids

was reasonably clean and room service satisfactory

some facilities for kids

restaurant, nice spacious room, good wifi

even has a heated pool

especially breakfast and dinner exceeded our expectations

beautiful garden, friendly staff fantastic breakfast lovely restaurant in lovely setting

breakfast was good with a varied selection of food, nice coffee and wonderful welcoming staff

attentive staff and excellent food , both for breakfast and evening meal

were many photos of pool in the description of the place and room, but on the arrival we heard the pool is not used

we could not have time to spend in swimming pool or for breakfast, we had to leave early morning

didn˙t know in advance that we won`t be able to use the pool, leaking in the bathroom, we expected more variety from

am giving 3 stars only for the big swimming pool you'll get access to just across the road and for the host being nice to us to refund us

the big swimming pool across the road, quiet location.

disappointed that the medium pool is not heated, as stated in the description, only the kids pool, which is half a metre deep

breakfast set up isn’t great

staff were friendly and helpful, breakfast was plentiful, will be returning on our next trip

for our weekend stay we read many of the previous reviews and noted negative about waiting and bar staff

there is a kids disco and a show every evening in the lobby bar which was awesome

there is free parking on the premises

body answers the phone ever) and the service at the restaurants and bar was awful

the spa indoor pool and cave jacuzzi were perfect for january

breakfasts are first class the spa is exceptional the gardens are spacious and beautiful the staff are particularly friendly and

the gym, the lounge, breakfast, were all great

the atmosphere was fun but not overwhelming, and the gym was excellent

complimentary drinks in to fridge and little bags of candy left for the kids were nice touches

the breakfast is various and really tasty

poolside restaurant & bar were ideal for a relaxing pool day

the kids club and jose antonio too were great for our daughter

breakfast was lovely plenty of choice.

facilities are extremely clean, and pool and bars really taken care of

but my main dislike is that the hotel seemed to only have one small pool bar to deal with the all

air conditioner did no work, the wifi in the room is no working so you can not connect your divises to the tv, the dinner was ok la

is not a place for kids to play, just for small one, like 2 years old

kind and available staff, nice pool, large bed, everything very clean.

lovely hotel, good facilities, liked the options of pool, breakfast, microwave and fridge

complex, nicely maintained, very pretty garden and pool area

i like the swimming pool

there is a swimming pool and you can use it for free

nice small-size pool and relaxing facilities

pool was great and the staff food wasnt that good as expected just plain and simple just the same

pool area made our granddaughter very happy

pool area was lovely & relaxing, staff really helpful, easy to get to beach or town, near bus

was very good, hotel and swimming pool as well

you have to pay if you want to use the gym

only thing i could say it can be improved, and i had hard times having one, is the breakfast options

there is also a tennis court and golf on the territory - you will definitely not get bored

tennis, mini golf and gym room are given, and are in full use all day practically

poor wifi in rooms, only good wifi in reception area, extra charge for gym and sauna

the pool could be a bit

wifi internet (almost unusable, except for early mornings or very late evenings), expensive private (-)wifi tripped out on the final day but remained accessible in the foyer. (+) comfortable bed, wifi was ok (3rd floor) (+) the wifi worked, and was quite fast (-) wifi was not always working (-)wifi was ok but not the fastest (-)slow wifi (-) the wifi and chromecast in the bedroom wasn't working and nobody bothered to come fix it during our (-)no wifi for 3 days. rooms not updated.

the pool is also very good for the days with rough seas

excellent breakfast buffet and varied dinner buffet

we were treated very differently, we waited 4 days for ice when we called room service, then charged per day that we waited for the ice

who likes massages, i can recommend the aroma spa nearby

and floured swimming pool area, spacious and well equipped room (junior suite), staff very kind, rich buffet at the

no parking - difficult even to drop off limited spa facilities

it has a great location, it was spotless, comfortable and the breakfast was amazing

great and unique location! great service and staff. small but well equipped gym with great view.

internet wifi

great location, nice pool area. bar area nice.

great breakfast with lots of choice and nice sea views, staff were very helpful, rooms were spacious and

was an extra charge for a 7 year old child, the gym opens after 8am and there wasn t coffee available before breakfast is served

there is also a pool and a gym available - despite the central location, the pool area is quiet and it is great to relax there

the bar was probably the best part, and everything was amazingly priced like eight euro cocktails and

food was average and lower quality (all inclusive) the pool bar is missing beverage menu for al (you have to ask what is included in the price) quite a lot od

small pool and sad pool bar

the staff were lovely, the rooms were spacious, breakfast had loads of varieties and it was very clean

the room was amazing. the pool and free breakfast were great too. had the best week of my life.

location, very friendly service, comfortable rooms, very nice view from the hotel pool - perfect for a business trip or

there is a solarium and a good roof top pool with great views

little playground for little ones is very handy if you are with kids

in the heart of puerto de la cruz. everything on the doorstep. two rooftop pools and loungers

was close to bars and the noisiest bar on the square, also near the bins so very noisy every day when they are

chill atmosphere that comes with not having to listen to kids jumping in the pool or screaming

free wifi in hotel rooms

value for money. breakfast.

very good everything, good breakfast, big pool, good personnel

wifi was good and media streaming

fashioned gym, but at least there is one

my kids enjoyed some of the activities in the kids club, in the gym (extra cost for machines) and in the main and indoor pool (extra cost)

wonderful place - clean, next to the center and ocean, various breakfast and supersweet staff speaking even russian

on arrival i asked reception about the kids facilities such as their ball pit and play area, they weren't quite sure where they were

place, room, swimming pool, staff.

close to city center and bus station hotel staff put an extra bed for my kids for no charge, very nice of

happening right on the front busting the view , the futebol camp just in front of the view having kids playing all day along with noises and screaming and the repeated food every day and night

10 star breakfast since they have a great selection of bread, eggs, cheese, meat, milk, sweets, fruits and

if i could change something it would be the pool temps and some games and entertainment for the kids

time - very clean place - our towels and sheets were changed very often - plenty of options at breakfast and dinner - very kind and smiling staff, excepting a recepcionist called nora who

nice balcony with view of teide. they were very helpful in allowing me an early check in.

in a quiet place not in the center of the city with a great view to the ocean great pools, mini golf, garden, very nice and lovely atmosphere hotel resturant is very nice with pretty much variety

as for entertainment, they have mini golf (which was quite fun for 1 evening), tennis, pools

very good location, near loro park, very clean and breakfast ud83dudc4cud83dudc4cud83dudc4c

they have kept up with the tennis courts and mini golf as well as the gardens

breakfast, staff, reception and bar

staff and best breakfast ever

with huge sofa (you can use it like a sleeping area as well), dining table with chairs, and the kitchen with basic kitchen equipment, plus sleeping room with big and comfortable bed, big balcony

clean lifeguard on all day the food was amazing and fresh friendly staff good gym equipment

also loved the late check out

it has good size pool and nice surroundings within hotel territory, 24 hour gym, large balcony, kitchenette, fridge, heatstove, wide sofa, double bed, good tv with disney

it has a giant balcony and my kids has a lot of fun to play on

the breakfast as well as dinner was better than expected. the staff were more than friendly.

breakfast was nice

great location. roomy and great views. breakfast was great. garden and pool were lovely

pool was cold so i didn't swim

awesome digital tv & excellent high speed internet (finally - somebody has wifi done (+)good wifi (+) free wifi and netflix (although i didn't use (+) room was comfortable: crisp white bed linen, good wifi, good aircon, good shower (-) the wifi was awful, almost always disabled

being with 3 small kids we had at least one

overall, it's great property especially good space for kids to run around

y by day) car parking very close by, well equipped apartment, comfortable, well stocked kitchen

apartment has equipped kitchen, that is nice

the kitchen has all needed equipments and induction stove top that is pure luxury

very nice bar upstairs with fabulous roof terrace overlooking the harbour

the listing said there is a roof bar and a gym but it’s not the hotels property but run by an other company- you are being checked by

gym could be better :) also do not book apartments on the 6th floor because it can be noisy from

location, clean, spacious, modern rooms, good cocktail bar on the roof, friendly staff, made our stay memorable for a special celebratory weekend

also they have a gym and breakfast

no air-conditioning, no wifi

wifi didn't work

the wifi only worked if i sat right next to the door using a chair that was not quite comfortable

the free wifi did not work in the room.

rked from the room)

the restaurant wasn’t open mon & tues when we stayed? only the roof top bar open until 10.00pm

and an amazing pool…

the only downside is the very small pool….

good lobby, nice bar area at the top

pool times in the roof opend 11 closed 6

the terrace bar is very nice with great views of the city and good prices, but be aware you have to make a

is not run by the hotel but mojito at the bar was not good

location excellent,staff very helpful didn’t do breakfast, rooftop bar an added bonus

patrons from the rooftop bar was disruptive on a saturday night (3am)

5 star service roif top bar added bonus

central location, free wifi.

very friendly employees! very central! very fast internet via wifi. nice balcony.

internet wifi was really bad.

this hotel, very central location, clean rooms, great wifi, great breakfast, friendly staff

wifi set up a bit strange, make sure you book their paid parking well in advance

everything you need in the kitchen

in the kitchen, there is no hot running water, which has to be carried from the nearby bathroom

kitchen is equipped pretty well, apartment is designed neatly and traditionally, although a little

but it’s possible, just be careful :) equipment in the kitchen was ok (there was coffe machine for capsules and also for the filtered coffee) there was

there is an equipped kitchen if you want to use it

we couldn’t manage to enjoy pool because of bad weather

the property itself was perfect for relaxation, featuring a beautiful pool and a soothing jacuzzi that added a luxurious touch to our vacation

amazing room, amazing pool, tasty breakfast

great selection of breakfast

and elaine prepared a delicious breakfast for us every morning, with great care for special wishes

ease ot access, communication, breakfast, cleanliness. great setting.

good continental breakfast was served every morning

good location friendly clean quiet. nice breakfast.

good breakfast and perfect atmosphere

nice canarian house, renovated, tranquil, great breakfast

wifi?

had signal in our room, but after connecting there was still no

also didn't know that parking would be difficult

big parking in the city, walking distance from hotel unless you have very much and heavy luggage

extremely nice host who made us feel welcome from the beginning and even found the perfect parking spot for our car

there was a seating area at the reception, but not really a bar where you could have some drinks during the day

is only street parking, but it was never a problem to find a close spot

very convenient being a short drive to both the airport and the teide national park, with free parking on the street outside

room equipment

the spa is great, with a sauna and a jacuzzi

no bar bit cold in the evening at this time of year

the gym was impressive

c)

had half board- breakfast & dinner),it had a very well equipped gym

location in a forest extensive buffet large indoor pool and sauna included in the price good