good wifi

wifi was not good for video-calls and there is no kitchen or access to prepare food your self for

we couldn t catch the wifi in our shared room but didn t really need it !

very near the town center, with a large free public parking on the next street

not relaxing if you have small kids

easy parking

everything you need in the kitchen

kitchen is equipped pretty well, apartment is designed neatly and traditionally, although a little

breakfast and dinner were amazing

is apart from hotel, so breakfast is poor, you have some options and that is it, most of them quite

functional wifi

the restaurant was good, personnel very kind, we didnt try the breakfast because it was quite expensive

we had bad weather, so we really needed a car, and tenerife is known for traffic and little parking options

room, good wifi, nice shared kitchen, friendly, super clean, great location in historic centre

super friendly staff. co-working room with good wifi. shared clean kitchen. the garden area.

on arrival, the wifi didn't work and was fixed the next day

being with 3 small kids we had at least one

being with 3 small kids we had at least one

wifi disconnected when not in use had to put password in every time we used it

the wifi could be better. evening dinner in the restaurant could be better

great free wifi , great value for

free wifi and netflix (although i didn't use

room was comfortable: crisp white bed linen, good wifi, good aircon, good shower

the wifi was awful, almost always disabled

good wifi

awesome digital tv & excellent high speed internet (finally - somebody has wifi done

didn't know that there is a restriction of 2 devices per wifi code and we're wondering if this was necessary

the room was very spacious and comfortable. the location is exelent and the pool area nice.

is: ask for rooms on the opposite side from the school, otherwise you will wake up at 8h with kids screaming

id a small surcharge for this) attractive pool area and garden, useful tv channels and good wifi

the hotel offers room service but the service was poor, it took 3 phone calls to order and the food, when it

the kitchen has all needed equipments and induction stove top that is pure luxury

y by day) car parking very close by, well equipped apartment, comfortable, well stocked kitchen

apartment has equipped kitchen, that is nice

i loved: room was spotless clean bed was super comfortable sheets and towels fresh and clean kitchen useful and

sheets and towels fresh and clean kitchen useful and modern with some free coffee, and water laundry on site is

the staff is very friendly and room offers besides a small kitchen also a tv with netflix

kitchen utensils were quite minimal, but we understand this as it has no stove, just a fridge, a

wifi works well in the room you have to ask for the password for the reception's wifi

wifi very unreliable. we had to sign in every ten minutes.

wifi is bad, slow and frequently disconnects

no laundry services.

good free wifi

bar area round the corner has comfy seats and a nice view over the park

great stuff, rich breakfast and amazing roof pool

great location, comfortable beds, very nice cocktail bar on the roof.

there was no room service and nothing to eat when we arrived at the hotel at 23:30.

the restaurant wasn t open mon & tues when we stayed? only the roof top bar open until 10.00pm

amazing pool on the roof, great location, nice bright and good size room

wifi only seemed to work on the top 8th floor

hated the fact that i had to go on the 8th floor for wifi

pet are allowed and i could stay with my pet

central locotion, fast check in, fast wifi, will stay again.

no wifi except on the roof top

wifi barely worked inside the room

the wifi only worked if i sat right next to the door using a chair that was not quite comfortable

wifi didn't work

the free wifi did not work in the room.

no air-conditioning, no wifi

good wifi comfortable bed and pillows modern room and shower, fully equipped exceptional staff

great place with an amazing bar downstairs

a great urban escape when visiting santa cruz:) and pet friendly

at the hotel during the epiphany festivities and our room was on the 6th floor, so the rooftop bar was just on

the spacious room and small kitchen

is missing a gym and pool, which would be expected from an nh in the downtown

5 star service roif top bar added bonus

roof top bar is a must visit

patrons from the rooftop bar was disruptive on a saturday night (3am)

the free wifi could be better.

not private (staff came in before check-out when we were still in bed), wifi didn t work, lots of hair in

another issue was that on the rooftop terrace, there was no or only a very week wifi signal

wifi in the room was excellent

need to download an app which serves as a key and which is challenging if you don t have wifi around

the walls are very thin - the highest windows need a fence, it's a safety hazard - perhaps the wifi password

great breakfast and awesome price/value ratio.

great wifi

clean and nice . worth of money. good breakfast) parking is available for 12 p/d

lovely bedroom. polite staff. very accommodating with a late check out

we couldn't enjoy the rooftop terrace and the pool, which closed at 9:30 pm, nor the unavailable room service

were many photos of pool in the description of the place and room, but on the arrival we heard the pool is not

didn˙t know in advance that we won`t be able to use the pool, leaking in the bathroom, we expected more variety

neighbourhood with use of a very good community pool just opposite the accommodation

the big swimming pool across the road, quiet location.

am giving 3 stars only for the big swimming pool you'll get access to just across the road and for the host

were struggling a bit with a parking space as hotel doesn't have their own parking and it was kids holiday as

wifi limited access in some rooms and down in the pool.

swimming pools schedule was 10-18 every day

unfortunately spa facilities were disappointing , not worth a discounted price ud83dude1e

the breakfast is various and really tasty

staff, great bars and pool/jacuzzi areas

noise early in the morning before 7am, furniture dragging, have to pay for indoor pool use

- i used the gym daily and while it doesn t have a massive array of equipment it has enough to get the job

wifi wasn't that good in the room but outside the room was good

the rooftop area was really nice and the food and cocktails at the bar were all very good and reasonably priced

wifi connection was bad in room but it was quite good in every other place.

the pools were lovely and it was great for kids

no parking - difficult even to drop off limited spa facilities

the wifi in my room did not work well. i stayed in the third floor.

and floured swimming pool area, spacious and well equipped room (junior suite), staff very kind, rich buffet at

a lot of the amenities you have to pay for including gym, heated pool (which kids are not allowed - so that

we required a non-smoking room, we found out that the room is smoking after our arrival, the staff did not

fresh made pancakes or eggs or omelette were really good at breakfast

food, not much options especially for kids limited selection

the pool area was lovely with 2 x pools, one for kids and one for adults

the spa has a great gym, pool with a waterfall, 2 saunas and a large steam room and treatment rooms

wifi wasn’t great and kids sofa bed could have been better

breakfasts are first class the spa is exceptional the gardens are spacious and beautiful the staff

was very high level, bedroom, room service, spa, breakfast, bar, very professional and friendly staff

we had a bottle of cava, cake and chocolates awaiting us and the bed was scattered with rose petals

wifi was randomly connecting and disconnecting

breakfast and dinner were excellent

wifi was terrible

the pool bar staff were excellent as were the reception staff, who always went out of their way to help you

perfect like always new owners but still the best. the breakfast try the omlett

the pool was chilled and had plenty of sun beds

pool needs a little bit of talc as it is looking a little neglected and they need to be firmer with

to get swimming pool towels from the main hotel reception rather than poolside was a nuisance

breakfast was exellant..very nice canarian food,

nice bar area

spacious and clean room, lovely balcony,nice pool area.

also breakfast needs some extras like milk, ham, more fruits

a lovely place with great staff, great breakfast

inclusive finishes at 11pm which is fine, but the bar is meant to stay open after 12

breakfast was good

the pool could have been heated more spoiled the stay

inside rooms done have balcony so is not much to do if you with kids

recently renovated room, swimming pool on the roof is very cozy

breakfast with a very wide variety of choices and a terasse looking to the ocean and the teide, pool so great,

the staff was amazing, the breakfast was delicious our room was always clear we got every support that we needed

things - there was no ironing facility at the hotel and the rooftop bar was not yet open in the evening

the rooftop pool is fabulous with great views, as is the viewing area of the sea on the fourth floor

reception staff, very nice pool on the hotel's roof with a bar and excellent view

also wifi wasn't given at check in but only (reluctantly

self service laundry is also paid

pool on roof

room had a small kitchen

shower, bathroom and kitchen facilities very good - i wanted to self-cater

the rooftop solarium and pool has spectacular views across the north coast of tenerife

friendly staff, spotlessly clean room, handy kitchen facilities, safe storage and decent

wifi was awful

kind and available staff, nice pool, large bed, everything very clean.

the hotel has facilities and even a pool, though we didn’t have time to use them

the pool is beautiful, there is a great hanging spot and a roof

entire island with ease from this hotel, television had netflix and youtube which was a bonus, pool was secluded

complex, nicely maintained, very pretty garden and pool area

location in the city with free parking in the street, close of everything and quiet at the same time

amazing breakfast (meaning the quality) with proper local artisan food

close to city center and bus station hotel staff put an extra bed for my kids for no charge, very nice of

the area aroung swimming pool is very green, pretty gardens and birds are singing

wifi was working only partially

flawless wifi, excellent gym

tasty and good the breakfast was one of the best i ever ate, and you have also the pool and the bar nearby that

wifi in the room but only in the reception

i enjoyed the gym activities in the morning such as pilates, aqua gym

the breakfast was great

the pool has a nice bar and a restaurant and the prices are nice, if i have to be picky and cavil i would prefer

good location, very kind people, perfect breakfast and dinner luxury swimming pool and gardens

-very good breakfast and dinner, well done to the kitchen chefs

pay extra for gym

staff. facilities. activities for the kids.

the breakfast is great, it is a place for relax

variety of outdoor games for kids ( badminton, table tennis

bar and dinning staff were very polite and helpful - we were provided with everything we needed

if i could change something it would be the pool temps and some games and entertainment for the kids

and fast wifi:) english speaking service, hotel swimming pool, and public taraces with great view for the

i also seen a laundry service advertised although we didn't use it

if i could change something it would be the pool temps and some games and entertainment for the kids

also the breakfast is very good, there're many choices

very good everything, good breakfast, big pool, good personnel

had to lay for wifi

wifi was good and media streaming

heated pool comfort good service

so small and not enough umbrellas for all guests, also all drinks in dinner not included, laundry prices

free wifi in room - not expensive but it already free in most places no water at dinner

kids liked the pool, breakfast was great, rooms very specious

it was a pity that heated swimming pool was only the tiny one for little kids

some staffs were not friendly at the pool side restaurants and the bar counter.

enough space for parking

limit on free wifi, the seafront windows didn't close tightly, so the cold february wind blew in

unfortunately wi-fi only in 'wifi zone' where also was very low

pool was great and the staff food wasnt that good as expected just plain and simple just the same

the pool is rather cold as placed in the shade most of the day

far out of main town up hill . poor wifi

my kids enjoyed some of the activities in the kids club, in the gym (extra cost for machines) and in the main

the pool area is very nice too, the days we went it wasn t busy at all so the sun chairs were always

no free wifi. poor parking plot.

the reception staff are very helpful the kids club staff seemed very sweet and not rude or aggressive

breakfast

the swimming pool is big enough and has a nice view, it is heated

beautiful location and great pool!

the staff were lovely, the rooms were spacious, breakfast had loads of varieties and it was very clean

the buffet for breakfast and dinner (we were half board) was excellent

the breakfast is very good, not an extremely wide selection but you could find your choice during your

big, convenient parking

no wifi in rooms. no designated bar area to have drinks before dinner.

lots of choice at breakfast

amazing location with a beautiful pool and a large garden to walk around - very friendly staff - delicious food

is a room near reception for wifi but no wifi in rooms

wifi coverage could have been better

restaurant, nice spacious room, good wifi

some facilities for kids

car parking was adequate for the number of rooms although this didn't concern me personally

he provided very basic info re breakfast, wifi, the room and keys and the restaurant being closed for dinner

room (aguacate) was over the kitchen and dining room and probably the noisiest one, but we don't sleep late so

we love kids club

bathing facilities are old fashion and the room service (cleaning and arrangement) can definitely be improved

it might be possible to add some fish and seefood in the buffet, but my kids love it and i found a good variety

we spent a week with my family ( 3 kids), we enjoyed the stay so much

resort has nice facility on it's territory including big tennis, golf and other sports

parking at the end of july was quite ok

great location. roomy and great views. breakfast was great. garden and pool were lovely

wifi is poor in the room. works mainly on the balcony or pool.

large rooms with lots of kitchen equipment

there is a good pool, that is fun for kids

not many parking spaces and no heating in the winter.

staff and best breakfast ever

if you are with kids,loro parque is 10 minutes driving

in general very quiet place, breakfast was really tasty and fresh

the wifi signal was low in our apartment but great in the lobby.

pool is heated and we got a great breakfast with freshly made omelet

plenty of parking

- wifi is only in the lobby, mobile signal only outside

not so many restaurants around the hotel the wifi don't cover the whole

especially if you want to taste different kitchen

but it’s possible, just be careful :) equipment in the kitchen was ok (there was coffe machine for capsules

there is an equipped kitchen if you want to use it

bar always closes at 9

staff are amazing , the building is so well maintained and a really calm atmosphere great wifi if you need to

lovely room overlooking the sea, great breakfast so much choice

could not get the wifi to connect on our phones

also that the bar stayed opened later than 9pm & why was the swimming pool taken away

location and views. car parking.

stuff was helpfull, they have private parking

few minutes drive away from the south airport, in between small fish villages and offers free parking (therefore

free parking is provided and good-quality wifi is in the room

it would be nice to find some more vegan food at the breakfast buffet next time