poor wifi. breakfast could have done with some fresh fruit.

a warm welcome, comfortable beds, delicious cooked breakfast, gorgeous garden and plenty of parking

was very clean, bed was very comfortable, staff were lovely and friendly and helped us with parking as their

easy parking

was very comfortable, staff were lovely and friendly and helped us with parking as their was a kids party at

a friendly and comfortable venue. breakfast was great. plenty of parking. good food

excellent bar downstairs serving very nice food and a good choice of beers

com that there is no parking

clean and comfortable rooms, breakfast and bar food excellent

window looked over kitchen yard, not very pleasant

has a shared kitchen and washing machines and dryers which was very helpful

easy parking, spacious reception, comfortable quiet room

one thing that could have been better was the connection to the wifi

shops in alsager are good, and parking is plentiful

could not access wifi for the entirety of the trip as signing up did not work on my devices so ended up using

plenty of parking space

limited choice on room service menu

schedule for the kids to use the pool was inconvenient

wish i would of done room service even with a 5 supplement the staff are lovely and friendly and the members

didn't get to the gym but will next time

also, the hotel advertises free wifi but there is no mention in the room of how to obtain it

travelling with a pet, the only issue we found was the dog poo bin was overflowing at the rear of the hotel

booked 2 bedrooms for our family of 4 (kids 10 and 14) the bedrooms were very comfortable and a good size for

the bar area was a very relaxing area

breakfast was great

booked 2 bedrooms for our family of 4 (kids 10 and 14) the bedrooms were very comfortable and a good size for

our kids had a dairy free pizza in the bar as well and breakfast in the morning was excellent too

they provided a dog bed and bowl, which made it feel like our pet was welcome

great location, beautiful gardens and spa very comfy beds

30am and 2-5pm, so if your away to escape the kids or want to have full use of pool, then maybe avoid these

kids can’t be in the pool weekday evenings but i understand it even if i don’t like it.

the waiting time at the main bar would have been halved if more staff were serving

had a lovely room upgrade with a super comfy bed and a lovely bathroom with a whirlpool spa bath

room service and food was very good

the wifi was very intermittent, it worked for a while and at times it didn't connect at all.

pretty gardens too and plenty of car parking

breakfast was brilliant, food is incredible i used room service most nights and

pet friendly

could take our dog with us into dining area was great didn't feel uncomfortable about having our pet with us

in the bathroom, no bath, cheap shampoo and toilet roll, no fridge, no room phone to use for room service, the

had a lovely welcome, the decor was gorgeous and the hotel very pet friendly

anyone) on check-in receptionist failed to authorise payment card so unable to order drinks or room service-

room service - phone was not answered after three times gave up and went to get a sandwich from

the wifi was hit and miss

ample parking

the breakfast was

bar area was nice and had a good range of drinks

clean good location nice bar area

staff at reception were very welcoming and the staff on the bar were excellent really pleased with our stay and

the bar was excellent couldn't fault anything

atmosphere, nice bar and restaurant area with log fires

location and car parking

the restaurant and bar downstairs was so nice and the food excellent

cleanliness , friendly, location , parking

really a major problem, but the parking near the hotel seemed always full and the overflow car park was accessed

comfortable good size room.free parking and wifi

not sure if there is free wifi or not - nothing in my room to tell me and wasn't mentioned at reception

lounge food or room service after 9 pm

laundry piled up in corridor both days

the interior was lovely as well as the facilities ie the pool and restaurant area

facilities were nice and the wifi was fast

friendly staff. food was really good. gym and pool were great added extras. ud83dudc4cud83cudffb

fantastic. so comfortable! good location - just off the motorway. pool and sauna grwat

spacious rooms, comfy bed and great location. breakfast was nice too

gym, pool, room

male in the leisure was very abrupt and really put us off being in the pool so we left after 30mins

wasn't aware there was a charge for swimming pool until arriving

the hotel is well located with easy access to food, drink, casino and bingo and not far from town

room service was good food and reasonably priced, excellent choice too

decent sixed rooms and beds, very clean bathrooms which was lovely to see and a kitchenet which was a nice size

more kitchen utensils if i was being ultra critical (and i m not ud83dude02)

security had been added but parking challenging during the day

there were no forks in the kitchen!

board and floor no free wifi as sited no tea and coffee facilities in room as stated no free parking filthy

did ask the staff if they could have house keeping leave rose petals and swans made from towels on the bed

thought bar area was great. i enjoyed the music too

are a family with two young kids, the room was a bit far off the reception and they didn t have a lift that

food on the room service was poor by any standard, the burger tasted like a frozen economy burger from

looked out the window and it looked out on to a entry way and loads of bags with rubbish and laundry not a very

the breakfast was good with a good choice, all the staff were very helpful

was a little bit annoying with 3 small kids to go down getting water but apart from that nothing

family room was excellent we loved it my wife and kids with there own room almost as it was a room with door in

and tidy, modern spaces very good breakfast all plugs have usb space to work available basic gym equipment but

reservation at the hilton garden inn - when we arrived the same morning, we were allowed an early check in since

amazing pool and spa facilities

shame we couldn't of enjoyed the beds abit longer for a lie in bur due to kids swim time and breakfast we had

amazing pool and spa facilities

plenty of car parking space

all rooms in the new part of the building are available for pets- which we were not made aware of until we

loved the room and bar area, the hotel was clean and we liked the decor

emaculate, lovely rooms, great bar and restaurant

easy parking in monitored lot close to building

car parking available

plenty of free parking

free wifi amazing value

opportunity to purchase secure wifi. pool table and kiddies area in the bar.

give a 10 , but due to corvid restrictions reduced selection for meals and breakfast and gym shut

of the room was kids sweets under the bed dust all over the worktops and chair neighbours were very noisy didn

they charge for room service on top of the food.

a little bit of mold was noticed around the toilets and in the kitchen, but it was not a lot.

helpful friendly lady who was behind the bar and gave me very good advice to assist me with things on my

place to lay my head the room was warm and comfortable and a convenient location for me with good parking

room; nice view; working wi-fi and tv; communal kitchen with fridge and microwave; polite staff; free parking;

wifi was chargeable and not free

with a little more explanation about the layout as it's quite complicated - eg how to find the gym

all was as described. helpful with guidance for blue card parking.

great breakfast, friendly staff and awesome golf course with mega views!

had to pay £5 extra for a robe, could only use the spa from 3 and was full of kids, not relaxing and a very

parking is great and huge with enough space for everyone and easy access to the main buildings

was a pet friendly hotel, so we could take our tiny dog with us

chef is italian and is super professional and gives you a practically personalized service the barista of the

had a problem with the wifi on 3rd floor

was no room service as advertised on the menu the phone was not connected the tv was not

and tidy room nice staff attitude on front of house and bar great location for nite on the town not to loud

breakfast was excellent

handy quiet location, lovely food, parking, outdoor seating

convenient with lots of parking

wifi was a bit in and out

breakfast was amazing, staff were absolutely wonderful,nothing was too much trouble, masie was a

we didn t check in until 9:04pm, we asked if we could order food and was told that the kitchen closed at 9

also i asked whether the kitchen would allow me to use the main fridge, but sadly this was declined

loved the gym, went almost every day. staff were extremely attentive and friendly

the wifi was a little patchy

convenient location. friendly staff. ev chargers that worked!!!

we had some issues with the wifi dropping in and out.

location with parking

wifi in our area of the hotel, had to go to reception area to get connection

adjoining room for the kids so we could keep an eye on them

great because we had space for my husband and i with our two kids (14 & 9) and it was perfect for our dogs

a resident and having to pay for the gym facility

bed bath pool bar

the old style, the bed was comfortable to stay in i appreciate the use of facilities, swimming pool, sauna and

good parking

are plenty of facilities available with a gym, pool restaurant and bar

lovely welcome. good wifi. amazing breakfast.

great communication for early check in also gave telephone number for taxi for transport to and from event

liked the situation, the ample parking and the garden the room was comfortable and the breakfast was excellent

were amazing, facilitated early check in, and later departure

good off road free car parking

lack of basic information in room e.g. breakfast time, wifi code, etc

good car parking with ev charger if you need it

parking was great

plenty of car parking spaces

excellent room, and the food was superb. staff friendly and efficient. plenty of parking space.

very comfortable hotel and good wifi for business

very good room service!

staff very helpful, food good. accommodated an early check in.

comfortable room, nice bar and food. good staff. plenty parking

1. free wifi 2. comfortable bed

paint colour no coffee pods provided for the coffee machine no water provided couldn t find the wifi

wifi meant the tv lagged and took a while to buffer at times, but it didn't impact my

maybe the wifi password could be available on an information sheet inside the room

the wifi was a bit hit and miss but for one night that didn't make much difference

the location of the stay was just perfect, live music in the bar area downstairs was brilliant

hotel rooms were spotless, the restaurant and bar was clean and the food was fantastic

were staying there as we was going to a wedding had food and drink in the bar before we left amazing food, the

the food in the bar could have been more flavourful.

the girls behind the bar did everything they could to make our stay as enjoyable and comfortable as they could

i liked the room the staff and the yummy breakfast

as i stayed with kids would have been nice to have more on the tv for kids.

special mention to toby who helped us sort out our parking and a late check out

location and staff and late check out

with partner and kids after visiting alton towers, ladies in reception was very friendly and helpful

no wifi available

early check in as requested was easily met with pleasant reception staff.

rude staff, poor room, no wifi in room.

no wifi on rooms

i can't access the wifi i want to go near the reception to use wifi

price for a bed for the night pre-flight clean but tired rooms - fine by us staff in bar were really

lovely bar meals & drinks

breakfast pack gym and pool back in operation no daily rubbish collection

easy to find plenty of parking close to airport

the gym and spa facilities are fantastic

good for station & buxton opera house, excellent draught beers, well kept, i spent my time at the bar quietly,

sky tv and free wifi in the room (what a bonus

location good great atmosphere in bar didn t try the breakfast as wanted to venture out

good quality wifi

great bed really comfortable had a good nights sleep, wifi and sky tv great location in the heart of the town

design 4/10 (as a design student) room service for breakfast 5/10 (order something yet not sent) wifi 4/10

t really understand the 10 tray charge for room service and we could only order sandwiches as the kitchen

amazing spa facilities and very good value for what's available. breakfast was also excellent.

we were in bar and a non- resident customer had asked for a biscuit with their tea and were told this was not

for our birthdays- the spa is soooo relaxing, the staff are great, breakfasts plentiful, late bar very accommodating

we booked a standard double and had indicated we would have our pet with us

, lovely hotel grand entrance great swimming pool clean room great breakfast lovely gardens plenty of

to complain about, maybe the bar could have a bit more choice, maybe slightly overpriced drinks

was near a fire exit that was used regularly by staff for access to fetch and carry trolleys of laundry

there is a pool and gym but we didn t have time to use these 6 for residents and 8 non residents

great staff and delicious breakfast. secure parking and spacious room.

wifi, struggled a bit when i had a video call with my family, i wouldn't say it was slow for normal

car parking onsite was is a must for me

wifi kept going down, didn t seem to connect to both mine and my partners phones whilst in the

decent room smiley staff decent beer great food secure parking decent beer garden

a man was trying to swim lengths around all of our kids

the parking was also very convenient

the clean rooms, being able to use the swimming pool and gym included in the cost and the breakfast was

we had been traveling for several days and had hoped to find some laundry facilities nearby but none available

toys for kids gave us a chance to eat in peace kids made friends it was lovely

of pool ,social events and entertainment most months excellent value attractive reception ,bar and

health club and pool was a little tired. showing its age.

additional cost for car parking as a guest

room service knocked on the door just as we were getting up to ask what time we were leaving

very good location. the pool and spa.

and also a gym and

for early check in but no receptionist for ages to be able to get key

no wifi in the room and too hot think there is wifi but it wasn't advertised or provided

ev charging was a nice bonus, thank you, although the second charger wasn't working so another ev

gym facility's and sauna and steam room

the bar and restaurant were equally impressive, offering a warm, welcoming atmosphere and a cracking

friendly staff, beautifully appointed rooms and even wifi good enough to watch the cricket

location with good parking

happy to accommodate children and even dogs in the bar area

excellent food, bar and restaurant and staff

wifi very intermittent and no alternative milk in the room.

lots of parking

dont like having to sign up for wifi

great location, good breakfast and restaurant. plenty of parking. stay here regularly.

another added bonus was the cosy bar area and positive vibe

attitude and skills in representing the hotel tony a lady chefs quasimodo and stav samuel the bar ien breakfast

food is pricey but they did have a kids menu

i was on the 2nd floor with noisy kids and slamming doors

very difficult having to pull 4 cases of luggage and 2 kids

the inclusive gym was everything

easy to access airport, clean, comfortable, great pool and restaurant.

me for free to a superior runway view which was so much fun watching the planes and activity the gym and leisure

free wifi

lovely breakfast

our room was perfect for us and two kids

they had a elf in our room waiting for us a big hit with my kids very good

the bar & cafe areas were both good. the rooms were large & well appointed.

staff breakfast

spacious hotel. friendly staff. breakfast included.

could of been another restraunt to order steak etc and more choice on kids menu

good breakfast .nice staff and early check in

there is also a gym with new equipment

the bar was really busy and loud so not somewhere i could take my kids for dinner and room service was limited

did not get any sleep due to a school trip of kids running up and down the corridor and also being allowed to

wifi didn't work (this visit & last), cannot use in room facilities requiring wifi

very accommodating staff with late check out and complimentary parking

clean spacious family room and room service with kids meals for

had to book for the restaurant but food was really nice and the kids ate free which was a bonus, overall a

produced outstanding breakfast with usual full english esp black pudding good selection of teas convenient locale

breakfast for 11/adult and kids free, did not expect much but breakfast was really excellent

didn't have breakfast. had an evening meal. it was good value and we enjoyed it.

kids loved the ping pong in the dining

no cooked breakfast

they do allow you to drop bags off and you can early check in for a fee

kids pasta was expensive

arranged an early check in so we could use the pool etc

and unless i joined hotel group scheme (which admittedly was free to join) i had to pay for wifi

was full kids learning how to swim

i went after the kids hours which was great

given a room with an unclean bathroom with towels on the floor and dirty laundry when we came to the room at 1

lots of different packages but none of the suited us so we didt pick any but they still put rose petals and

my partner had also paid 20 for balloons and petals to be laid on the bed upon arrival

reception can be busy - sometimes needs more staff bar staff can be slow to serve

i was surprised that the gym facilities were not included for the price.

to have dinner in the browns restaurant and use the spa facilities as we had to be out of the pool by 8:45

there were details that were overlooked (no info about the wifi password in the room - had to call reception

never got a chance to sample the restaurant but the staff arranged room service even out of hours for us

elevator (but helpful staff) room service stopping at 8pm on sundays, which caught me out and left me a bit

had a great meal in the bar and the atmosphere is casual and friendly

property was beautiful and the staff helped us to organise a room service afternoon tea when we had family arrive