no wifi working for 2 days which isn t good considering business trip

elevator (but helpful staff) room service stopping at 8pm on sundays, which caught me out and left me a bit

we turned up with hungry tired kids and had we known before we could have sorted ourselves out

mini bar wasn't included.

never got a chance to sample the restaurant but the staff arranged room service even out of hours for us

wifi was very good

problem no bar area

easy to find, good parking and friendly staff.

my husband kept rolling off the half collapsed mattress so slept in the kids bed instead and we propped up the

was spot on, room lovely, staff great, relaxed atmosphere, wifi spot on, beds comfortable

quantity of kids coming in for swimming lessons but then it is a leisure centre facility as well so to be

spa downstairs (a shame we couldn t use it much due to very strict safety regulations with kids in pool)

wifi was a bit slow and required a frequent re-login

really comfortable very clean and tidy excellent breakfast choices

breakfast was delicious, with lots of choice bed was super

didn't arrive till late so ordered room service, came very quickly pizza was lovely and homemade great

additional cost for car parking as a guest

comfortable large twin room, and spa facilities were great

lovely clean hotel . food was superb . bar staff were lovely

facilities:- times of the spa or restaurants no phone to contact reception for anything or room service

plus light pollution from outside, couldn t get wifi, breakfast didn t start until 8am, sink tap turned on

fenced garden area for kids

was a great location for manchester airport, parking as free and plentiful

i stayed for 4 nights and i had room service every

the bar & restaurant downstairs is very cosy

was helping an elderly relative locally, and the hotel was in the ideal location with good parking

they do not have a bar at the hotel, but they do allow you to bring your own drink and the staff will keep it

very smiley and friendly polite food excellent bed comfy bar had good atmosphere what more could you want would

friendly staff, good sized car park, and good wifi breakfast is good too- nothing too fancy, but well cooked,

was no telephone in the room or any information to tell you above room service etc

easy shuttle bus service - cost £12 but we had 2 kids, one in a pram, 5 suitcases, 2 wedding boxes and 4

comfortable quiet room, good facilities and was great having youtube on tv for the kids

i was on the 2nd floor with noisy kids and slamming doors

couple of bars and restaurants, clean, comfortable rooms, late check out if needed

laundry was located next to room in the hall

free wifi only on ground floor.. otherwise 7 a day.

decided to use the room service, but they didn't do it anymore telling us that they don't do it, but what they

free parking, comfy beds, clean rooms and toilets, pet friendly, welcoming staff.

to go downstairs to the bar to pay for room service order because there is no mobile pos for card

pet friendly

a kids menu in the restaurant would help so you don’t have to get adult portions for young kids

room looked and felt dirty. leaking sink in the bathroom, along with an added unwelcome pet

modern. close walking to airport. brand new gym. excellent.

05pm, but were charged for the early arrival

hotel and bar area

parking is expensive. commute if you can. pool was really small and busy.

wifi could be improved, it was slow and could not watch what i wanted

buffet breakfast,comfort of rooms. also early check in service after very long flight.

fantastic location, really nice and comfortable hotel with good bar and restaurant.

breakfast is basically cold with the exception of the tomatos

pleasant and helpful then we got to our room it was a good size the bed was very comfy and the kids slept

little to dislike at this hotel however carpets in the corridors need a clean or replacement as room service

staff bar area big room

friendly team, close to airport terminal. allowed late check out when plane was cancelled.

did like the food at the restaurant and had kids' choices

didn't have breakfast. had an evening meal. it was good value and we enjoyed it.

kids pasta was expensive

fact the room was ready and they still wanted to charge an additional £15 for early check in, no hairdryer in

across from the airport, very comfortable bed, nice bar area, left my phone in the room when i left for the

right next to terminal for easy twilight bag drop and early check in.

booked a family room for 1 adult and 3 kids room had a double bed and a single sofa bed

would like more comfortable seats in the bar area

comfortable room. shower tray no bath to step into, help yourself breakfast.

we arrived just at the end but she did everything to sort me and the kids out

we had a very early check in at manchester airport so did not get to sample the breakfast however the hotel was

great room clean and bed so comfortable. staff very friendly and finally great breakfast..

disabled parking is near the hotel however, it's on a steep slope and only one side of the car had space to

location for my visit to wilmslow with lots of parking available

reception were very helpful and you have some very welcoming bar staff, which made our night very

hotel was lovely, breakfast staff were happy to help. i would use this hotel again

travelling with 3 kids on a roadtrip and was their favourite place to stay out of 5 different properties

friendly staff, bar open late

no room service, bed not made, towels not changed

so attentive, im immune deficient atm, so they arranged for room service at breakfast

wifi was dropping out every now again, but other than that can t complain about anything.

bit everything was great bar staff

major but please check wifi password- it didn t work but managed to log onto the bar password below the

wifi was quite poor in many places in the rooms.

wifi did not work in room

lovely bar offering good choice of beer

free parking always a

and modern accommodation with additional items eg fridge and microwave large flat screen tv and wifi also a good

response upon arriving to the hotel and explaining this along with that my enquiry was to have a late check out

could have offered late check out as we travelled far and didn’t arrive until late.

reliable wifi

also so easy to connect to wifi which was really useful and a great breakfast

early check in accommodated, pastries in the reception for early starters.

rooms, especially as we had kids and had to take

prices of bar food

breakfast was good.

fantastic pool/spa

brill gym

but waited 10mins on two occasions at bar for a drink

the pool, sauna etc and bedrooms were great

clean, room was big and beds comfortable. kids could have a swim in pool which was a nice extra.

for swimming pool as we went on sunday when we arrived and again monday morning so quite steep paying for 3 of

facilities stopped and couldn t order any room service. simply like a travelodge then.

a 101 took me ages looking for room i had to ring reception and reception told me they don't do room service

free parking, we booked last minute for something do but great location for the airport would definitely

hotel, spa was lovely and pool was nice and warm, perfect after a long drive and before a long flight,

the stairs and not a lot of parking.

some of the staff were very unprofessional,not well clean room.not good parking.

also, the wifi didn t exists in the property ( the have a note in reception which says that wifi just works

there is only parking for around 8 or so cars at the property, so i had to park on a side road near a royal

the let down was that, there was no wifi so the tv didn't work

parking very tight

breakfast was good and the staff were very friendly

self service laundry available on weekdays

wifi hit and miss

spacious, breakfast is good and room service can be improved

everyone super friendly and food in the bar/restauraunt was great with a full kids menu

great location to tram...beautiful hotel. fantastic breakfast great choice.

clean, comfortable, lovely breakfast.

we were traveling with 2 kids and they were awesome

they could not have been more helpful with an early check in and arranging our taxi to the airport

wifi was great, great drinks, simple decorations, lovely staff and close to many small restaurants

friend very welcome and even let us have a night cap after returning from the football when the bar was about

lady behind the bar was fantastic really helpful and friendly

plenty parking at venue (but don't forget to register

it was a very friendly welcoming pub, staff were so helpful and the price of the bar was great

wifi buffing, no tv remote in my first room and moved to another room which was darker than the

private parking space and good wifi connection

onsite parking always a bonus

comfy bed was able to organise early check in

capricious wifi but the very nice staff managed it. they are all very helpful.

comfortable beds, good size room, easy to check in and out. really helpful re early check in.

then upon arrival i sent an email requesting an early check in, they said they would try, and they would call

wifi was very poor

the first day i tried to call to ask for a wifi password but just the voice-mail was available

wifi work outside the room

comfortable beds, good size room, easy to check in and out. really helpful re early check in.

too hot, wifi sucks, no room service, no housekeeping and snacks not refilled.

wifi did not work at all for any of my devices, luckily i could hotspot off my phone to work

free parking and free wifi was a selling point

the parking was a little awkward

clean, comfy and quiet with parking available and self-checkin

was full of kids and couldnt relax

wifi quality room quality service

had food on room service. was ok but bit pricey for the quality.

no room service after 8pm

due to them having to change from a buffet to a full breakfast menu - plus there were about 30 golfers ahead of

the wifi was free, as was parking, which was great

nice location, lovely staff. great that there is parking available.

the wifi was free, as was parking, which was great

hotels location was great to the town centre, its free parking was amazing, there were loads of spaces

great location, ample and convenient parking, comfortable clean room and polite attentive staff

and my pet hate - the bathroom extractor vent was thick with dust - this is common at hotels but the rest

breakfast included, very busy hotel ideally situated for us bus stop outside good wifi and lovely room highly

the bar stayed open later

staff at the desk and bar were very friendly and helpful, and the room was exactly what we expected

20pm and he was serving on the bar when we got back to hotel after our gig at 11

helpful staff and late check out agreed

couldn't fault it really just a bit cold in the bar area

convenient, and flexible breakfast time gluten free bread provided

may pet hate is paying for parking, however we would stay again and we enjoyed our stay, thank you

they allowed us a late check out at no extra fee, as we were delayed and did not check in until 5

late check out was lovely able to relax before leaving

only thing that i would mention was i'd asked for late check out online and it wasn't mentioned when arrived

things actually no toilettes, no robe or slippers, no wifi in the room which disppointed me to the max as they

they allow early check in at 12pm without additional charges

stocked mini bar would have been good at least with water rather than have to purchase at reception each time

was comfortable desk was great for working at wifi was stable breakfast was amazing restaurant staff were friendly

breakfast

the gym has great equipment and is clean, the room and especially the bed was very comfortable

we also had access to the gym which gets cleaned every use and there were sanitising wipes and hand sanitiser

modern - great breakfast and fast wifi. bed was super comfy

bar/staff/reception/room ladys

great location. right in the centre and still calm... free parking and nice staffs

the bar was excellent couldn't fault anything

exceptionally clean. very comfortable bed. safe parking. perfect stay

atmosphere, nice bar and restaurant area with log fires

the breakfast was

location, parking, ease, comfort.

did get rather noisy in the mornings, think it was kids running about

everything about the hotel was exceptional apart from not enough ev chargers

ample parking

clean good location nice bar area

staff at reception were very welcoming and the staff on the bar were excellent really pleased with our stay and

bar area was nice and had a good range of drinks

service awesome and fantastic breakfast

very big room, comfy bed, great wifi speed. pleasant man on reception when i checked out

helped me with early check in

good choice of breakfast

they had free wifi and even had youtube on the tv

convenient, price was good, early check in and late check out.

beautiful lobby, clean rooms and bathroom, good breakfast. discounted parking nearby .

the rooms were of a good size and it was nice to be given the wifi code on arrival rather than having to request

asking i was given a complimentary late check out as we were not arriving until early morning

late check out was good. and the local facilities/shops

check in service, room service.

close to food and bar places and not too far to palace theatre

flight arrived late, in the early hours, so we decided to order a pizza from the room service menu

the gym didnt have much equipment.

breakfast was really nice and lots of it too staff were really helpful room service was good too

early check in by 20mins

back only one pillow supplied and of substandard quality the bathroom pod was unclean there was a laundry crate

fresh and delicious breakfast served for a reasonable price and kids eat free with a paying adult, which helped

there is only one staff to deal with both check-in and the bar at 4pm, which mignt be the most busy period for

free wifi good

staff were very helpful and friendly complimentary mini bar in room

tv signal was not the best and i believe the tv runs through the wifi meaning that this turned on and off a few

staff we're fantastic attentive and happy to help, even when i rang just past room service time

every turn hotel was very smart and the rooms were comfy great shower quite and views all round bar was excellent

room was lovely, nice touch with mini bar fridge sweets, drinks etc

double bed was 2 singles pushed together which is always a pet peeve.

we had to pay for early check in.

location was perfect for shopping and dinner dates, the facilities are top drawer too from the spa to the gym

after a heated debate the manager then charged a kids price

wifi works well and breakfast is good

the staff were great at every interaction, from an early check in to retrieving some belongings we d left

breakfast is simple. the whole hotel smell nice

only complaint was the wifi didn t work in our room

english breakfast was a luke warm, paid for a late check out and had the maid waking us two

the room service

the gym facilities could have been onsite.

room service very good

staff were really helpful when we wanted to pay for early check in

breakfast, gym, bathroom

paid wifi, expensive breakfast

free wifi also available

lovely big bed, crisp white sheets, wifi and near a bus stop

wifi is not super strong in my room, need to use my data most of the time the bathroom has some

parking was good as it was off the street and safe

tv didn t work because the wifi wasn t working

a laundry delivery arrived at 5am on bank holiday monday and i was woken by the noise of the crates

from the reception to the bar staff, we could not fault it

in addition, the computer put our kids on a different floor to us, despite requesting that the rooms be close

choice was excellent couldnt fault it, staff were polite and friendly and room service was excellent

room service and food from the restaurant was superb

gym doesn t have a treadmill it has an assault run

all the staff we interacted with were friendly and helpful, and breakfast was well worth the money

the bar in the reception was lovely so recommend a drink there

kitchen fully fitted and functional

kitchen area gorgeous

breakfast was well set up and you could tell someone had taken there time to make it look appealing

would have rated a 10 , but could not connect on wifi

the service was a little slow with the drinks and no communication with the bar seemed to be in place, and the

breakfast is not that interesting, i suggest to have it elsewhere

) the continental breakfast in the morning was super handy

for a cheeky couple of nights away from the kids and even with covid the hotel and staff were

gym closed still :-( but it s a good gym and should be open soon.

good size room. good wifi. very good parking. nice menu

location friendly staff free wifi and parking

free parking and easy to register car

easy check in and out and free wifi in a great location what more could you ask for

wifi broken. broken door look replaced with a door chain only.

great wifi

good wifi and tv

a twin room but was a double with a kids fold up chair bed

loved the spa facility and pool .enjoyed bar on top .breakfast lovely . late check.out.

everything was perfect the room the bed the staff the food the room service the entrance the drop off all was

perfect location, excellent rooms, comfy bed and nice bathrooms. excellent gym and pool

excellent facilities, friendly and very helpful staff. excellent choice of breakfast also.

only improvement i d suggest is allowing children to have their included dinner via room service, since it

proprietor was incredibly friendly and helpful and was able to accommodate me for an early check in which was

obliged with an early check in because our room happened to be ready

wifi was fast and reliable

only issue about the property is the lack of wifi accessibility but that has been countered by having tv with

obviously it doesn't have the facilities of a major hotel but it is perfect for adults looking for a bed

cleaner tried to enter room even though late check out was paid for

a pet friendly room which was really good, big enough for comfortable stay, staff were really helpful

booked a room that allowed my pet (dog) in, the floor of the room is all carpet

the best pillows i've ever slept on. late check out time is always a bonus. modern, clean rooms.

early check in and staff were very accommodating can’t thank them enough for letting me check in

friendly staff who made lots of effort in keeping everyone happy and talking to the kids, lovely breakfast and

of pillows very thin quilt on the bed drunks constantly banging on our door waking up my kids early hours of

great buffet breakfast, room and location with super friendly staff

pet friendly

pillows in the room as standard would be nice and an extra stool/seat handy for families if 2 kids drawing at

breakfast and spa and all the little touches fair trade products a d water in the fridge

staff were friendly and flexible, allowing us an early check in

wifi was not provided - apparently an issue on the provider side.

unfortunately, due to covid restrictions, the gym and spa were both closed.

staff friendly and very helpful, great that the wifi is free.

perfect location, room was insane, kitchen, living room and a stunning bedroom with a great view over canal

i travelled with my parents, wife and kids and asked for adjacent rooms in advance and it was fulfilled

very good stay for 3 days in manchester, have a good kitchen with cleaning machine

no room service

kitchenette and washing machine was a bonus

they provide room service which is easy and quick

i used room service and apart from the waiter having issues holding my door open and getting through the

room, shower, wifi and staff one receptionist named rebecca assisted me politely and i very much appreciated

early check in, staff were great

wifi, and bed seemed a bit past its best

told by booking com that i could have early check in so arrived at 12

loved that the hotel was pet friendly and they even brought up a bed and dog bowl for our dog

location, big comfortable rooms and room service was quick and delicious

gym was good, clean room, great view

to pay for my parking in the hotel car park, wifi was very poor

lady appeared from kitchen with food for other diners and said it only me on

he gave us lots of good info and the best recommendation for breakfast

the restaurant is very good, breakfast was better than normal

breakfast of croissants, yogurt, jam, fruit and fruit juice in a wicker basket brought to the door,

i didn t know about the wifi but hey, maybe i needed the break

very helpful and friendly staff that facilitated an early check in. extremely clean.

the bar staff were fantastic really friendly and helpful we will definitely be staying here again

on two nights we asked for room service from the main menu

the night before i check out, i asked if i can have a late check out cause my train was at 3pm

one niggle was that the phones weren't working so we had to order downstairs as there was no room service

we spoke to reception and they said they couldn t do much regarding the spa but gave us a late check out

room service breakfast was beautiful and late check out of

booked a family room as we were 2 adults and 2 kids staying in the room, and as breakfast was dropped off at

rooms were clean, spacious and just beautifully designed

not advised there was only a limited slot for kids in the pool

the late check out . it made our stay more enjoyable

thing i would say is if they had a garden area /grass area for pets as its pet friendly it would be helpful

the bar area was very relaxed and the barman (dan i think) was incredibly polite and accommodating

complimentary late check out and breakfast for motel one members

great hotel in the middle of town bar was open late

the wifi and staff were terrific

wifi didn t work

the breakfast the next day was great, especially for a hangover ;) went to the bar for a few drinks, reasonable

the lad behind the bar was very pleasant

hard working staff met us on arrival at the bar and quickly pointed us in the right direction of our room

liked that there was 24 hour room service for some items - think this was great

very small gym which become a bit uncomfortable if 4-5 persons are using it the same time

had a room service dinner which was frankly awful

fast wifi is available and the rooms are very clean especially the toilet

excellent staff got early check in lovely room