disruptive wifi and too businesslike atmosphere at the hotel.

& helpful staff, clean & tidy, got early check in, fridge in room, short walk to/from piccadilly train station

pancakes on the kids menu for breakfast would be a brilliant addition.

asked for a laundry service that was not done and that really affected our holiday plan the classic room

the staff were great and gave us early check in. the design of the hotel is amazing.

the wifi was fast and easy to log on

wifi is speedy and easy

v modern allowed early into room late check out

everything. location, staff, value for money. and the wonderful, cosy, atmospheric bar area.

got an early check in as well

excellent breakfast too

our visit, exceptional breakfast and extremely helpful staff throughout the stay from check in, room service

good wifi and a nice bar/restaurant area on the ground floor

complimentary water nice biscuits in room late check out 2pm upon request

room service pizza was not wonderful quality, just an ordinary frozen pizza

gym to small, not very good facility at the bar area. should be nore cozy.

the food is good and the bar area is a great place to spend some time

excellent staff got early check in lovely room

wifi not password controlled a/c couldn't be set below 19c and would switch off when the key card

the coffee bar was excellent cozy and with great quality

great location and very friendly staff. lovely room and a great bar and breakfast

nothing wrong with the breakfast and the staff all brilliant and smiling

tend to have room service when working away and overall the food is not as good as the restaurant, however at

breakfast was included and buffet and continental which set us up nicely for the day

clean rooms and breakfast excellent

comfy beds, clean, en-suite clean, late check out

the rooms were big and the bar prices were really good

should never advertise a early check in the hotel can never do it why advertise a early check in fee of 20

bar was a good place to sir and relax, funky decor

great location clean room late check out

no wifi in the rooms

room service ended at 8.30pm for hot food

the drinks in the bar were expensive

the new gym and spa is amazing

loved the cute breakfast and the lovely bar

decoration and style of the room was beautiful, the bar down stairs and bar/restaurant upstairs

had a few drinks in the bar again environment friendly clean

sky sports in room, room service used to bring beverages

food in the brasserie was delicious and the added bonus is that you can still order food for room service after

room service was poor.

had left over rose petals and rubbish dotted all over

decor is funky and the view from the bar is fab

1 member of staff taking room service up on the lift didn't notice we were already in the lift when the doors

said she would speak to the manager and when we eventually got to the room it was a lot of rose petals, not

i had requested for the rose petal turndown which were not on the bed when we entered the room

it smelled like dogs and it says they have laundry service on booking

great wifi

easy check in and out and free wifi in a great location what more could you ask for

wifi connection, good price, the friendly staff, good location that changes from the touristic

didn't work, due to somebody stealing the cable from the tv, plus wifi was down in room, but did get offered a

i liked that it was possible to use the gym 24/7

food was amazing from the breakfast to the room service

im guessing maybe the room service people possibly just forgot to come back with those items

breakfast was basic

the manager was so good sorted us out for an early check in

have met with the morning manger hannah and explained her the situation which she said it s the laundry firm

got early check in as my birthday. they couldn't do enough. it was amazing

lovely bar in reception hall

the gym didn t have enough equipment no back machine

charged 20 pounds extra for early check in

loved the attention to little details, amazing room service, shower beers, beer tap in the room, loved the

around 9:15pm back in our room we tried ordering room service via whatsapp but after 20 minutes no one had seen

the breakfast was incredible too with an amazing coffee

breakfast was lovely

mini bar probably one of the best stocked i ve seen

wifi didn t work that well

great location and room was well equiped including a kitchen and washer/dryer.

very friendly staff with a really well stocked bar - bed was insanely comfortable!

the shower and wifi are excellent

great plus being able to do my laundry and dry it in the room itself

00pm for an early check in

that there was a gym i could use. i liked how clean it was, and offered tea and coffee.

the area is not suitable to hang around with kids at late night especially in weekend

room 405 next to the gym people banging the door shut early in morning

we were to check in at 4pm and when we arrived with the kids at 2:20 the receptionist made a call if the

stayed in a very pretty little suite with a useful little kitchenette

would have enjoyed option of room service

wifi, no help with wifi, the room was too small, especially shower

cooked breakfast offered tiny bedroom not fit for two adults no decaf coffee or biscuits not value for money

we were two adults staying 2 nights in the horrendous manchester rain and there was nowhere to even hang our

room was on the ground floor near reception and the laundry room, it was really really noisy

was also pet friendly, and our dog was very happy in the room

the place was really comfortable, and had laundry facilities in the 1 bed apartment

place is not good enough for kids, lack of activities and facilities for them

place is not good enough for kids, lack of activities and facilities for them

loved staying at this hotel, great decor in lobby and bars, superb breakfast and great service

main pool was a tiny bit too cold!

lovely breakfast and staff very friendly and helpful, late check out at no extra charge

requested an early check to make the most of the spa facilities before an event later in the day and to allow

for early check in prior to arriving and was advised would be fine but when we got to the hotel we were

although i didn t purchase anything from the mini bar or snacks they were very well stocked, plenty of choice

the restaurant is very good, breakfast was better than normal

early check in

the wifi is exceptional

we used room service quite a lot which was really responsive

and the wifi is a bit irritating you keep having to re-join it

couldn t be any more central, had a really nice cocktail bar that wasn t the usual soul less hotel bar but

loved the room very spacious especially the bathroom. room service was great and very discreet.

wifi is terrible. doesn t work in the room or lobby. couldn t work in the hotel on my laptop

we also love the sterling bar & live music it s a perfect way to finish the evening

location for shops and bars and restaurants

there is a small place for kids in the lobby and a nice bar/restaurant

kids running around and shouting till all hours riding the lifts

excellent wifi, excellent location

fast, free wifi

would have been nice if room service was something you could order as you want it instead of premeditated the

also the wifi was virtually non existent

the reception and bar are stunning and the location (right beside manchester oxford road station)

english breakfast was a luke warm, paid for a late check out and had the maid waking us two

we ate at refuge in the evening, we ordered two small plates, a big plate, two extras and three desserts

and had everything we needed the only downside was the uncomfortable pull out beds for the kids but you cant

they had coloring sheets for the kids to choose from

being phoned at 10.30pm and being visited by room service team regarding payment of meal.

and kids ate free for other meals which was a huge bonus

the gym is above our expectation compared to many hotels

and comfortable bed, easy to use wifi, clean bathroom, great location, very friendly staff, great atmosphere

no toilets in bar area

rooms are really nice and hotel is modern with a nice reception and bar area

wifi dipped in and out a bit....

excellent location. check in and out easy. staff very friendly and helpful. bar open late.

the gym isn t open. bizarrely, it s only for classes

staff were super friendly and there was a lovely vibe at breakfast

i love the bar and the decor is quirky and modern

told the hotel that i was pregnant before i arrived and one of the lads behind the bar noticed me and asked if

excellent location, comfortable room and very nice breakfast

the wifi doesn't reach the 4th floor unfortunately

very outdated, unclean, says we had a pet free room and there was hair all over the floor.

comfortable bed. big room. very close to the city center. very good wifi

the room was amazing, with tea, tv and wifi throughout the whole stay, no extra charge

we got a free early check in and staff were helpful

would be good if they had a little bar fridge in the rooms as standard, but so nice of the staff to sort me out

being very picky , the kids looked for access to a pool.

beds good size room decent size tele fast room service quick check in/out complimentary birthday

ate in the bar one night and food was really tasty

had the worst wake up call, located next to staff entrance'(staff room or laundry perhaps) and office on the

also wanted to charge an early check in fee although our room was ready

tried for an hour to get room service with no success.

room service menu very limited

room service catering needs to improve

the room sparkled after housekeeping, the reception were super efficient, room service was quick and courteous

lovely hotel, lots of extras (spa, bar, restaurant, cafe, gym)

we pre booked with the hotel in advance, there was an additional 25 charge and we were given a pet friendly

early check in with no issues

staff accommodated us with an early check in which was once again requested in advance

wifi wasn't great at all. had to hotspot off my phone to do work.

the wifi signal is really strong so i could get plenty of work done

wifi didn't work

wifi works very well

the bar was classy and friendly; the room was spacious and uber cool; the breakfast was amazing - so

would have been nice to have room service as because it being christmas the brasserie was only us at breakfast

no laundry bag, no fridge in the room

close to food and bar places and not too far to palace theatre

i didn't get enough information about the fitness room/gym.

the gym didnt have much equipment.

check in service, room service.

good breakfast (for extra 19-90 for two people - a bit expensive

while i'm in bed sleeping and then knock on our door at 11 and all you could hear was drunk uni kids all night

wifi was a little slow although never cut out fully

great central location. lovely spacious rooms with great wifi. staff friendly. cosy hotel.

cheap, late bar and pool table, cheap snacks, very central

bar prices could be a bit cheaper

could have better wifi

reception helpful able to have early check in with being an ihg member which was nice

price, very comfortable and clean, good temperature inside the room, helpful staff members, good wifi

birthday/weekend in manchester and the staff were lovely, wished me a happy birthday and gave us late check out

was lovely, the only thing i think is missing is at the bar it would be good to have a choice of beers on the

gorgeous decorated. modern .late check out

i got a late check out without problems

poor wifi in room effect my meeting laptop

wifi poor in hotel room and price quite too high for one person

should include wifi in price. signal in area not great. besides that. good stay. friendly staff.

wifi was a bit rought and the room was a bit noisy with the trainstation near by

he couldn't do enough for us, and even had drinks from the downstairs bar brought up to our room whilst we were

the bar downstairs was great for a few drinks before we went out and the staff were so chatty and

strong wifi was appreciated, as well as the adult-sized fluffy towels

the small print about extras for early check in / late check out, luggage fees etc

nice size room with aircon, tv and wifi included

late check out till 1pm for £10

wifi is quite weak but it is stronger than most uk hotel to be honest, but hope can improve it

could have free wifi, we are in 2018.

the only snag during our stay was the guest wifi was down

spacious suite, good for a family with kids, friendly staff, best location

wifi is the most awful i've had to suffer through, it's definitely free in the sense that because kids pass

wifi a bit hit and miss to connect to from the 3rd floor, with teens in the group wifi is a must

the wifi speed was sometimes slow and slightly frustrating but was okay overall.

didn t eat here but the bar was great

for example, i had asked for early checkin and took the bid for the upgrade, unfortunately when i arrived they

were spacious and very clean, we had drinks in the bar which had a great atmosphere, hotel in a great location

location early check in very good friendly efficient staff

small gym

were very friendly, and helpful in reception and the bar

was told to order room service through the app - i did and it went to the london hotel

weekend and we didn t even get to experience a lot of what the hotel has to offer like the bars/gym etc

limited menu for kids

the staff were amazing, little things that make it exceptional- they remembered my kids names and took time to

thanks for the easy early check in and loved that the mini-bar is all included

we had to pay for early check in.

affter that they said some rooms were ready but there would be a 30 early check in cost

the addition of the dog bed made a difference along with the information on where in the city was pet friendly

lots of space good for kids

of minutes from the station ideal location room was very clean and comfortable will stay again bar prices were

great staff, great beer, room was lovely, warm, hot shower, breakfast was fine.

wifi was sometimes not working.

- wifi didn t work

not much. not keen on porridge for breakfast lol.

however i will not recommend staying there with young kids/ toddler

tv, room service, en suite

noice from the bar/ kitchen, no ac

only tiny room for improvement would be the smell in the bathroom, potentially above a kitchen

didn't change all towels or the cups in the room during the daily room service

delicious breakfast, plenty of choice

we arrived early and planned to leave our luggage at the concierge service

the fact that one has to pay for wifi whilst lots of places is free. it's not that cheap either.

excellent facilities, friendly and very helpful staff. excellent choice of breakfast also.

i basically paid 40 extra just for a bottle of prosecco and some fake rose petals

i requested a late check out and they were very accommodating

was amazing rooms basic but useable and wifi was no issue worked better than my own at

knew it was above a bar which actually suited us and was never an issue

wifi wouldnt work for my credit card at reception so had to go over the road to the shack to pay my

the bar staff didn't know how to make certain cocktails and drinks

room was well equipped added extras were a lovely touch , prosecco and nibbles in the bar and cookies and milk

nice little hotel staff were really friendly and very accomodating, the breakfast was lovely, loved that they

hotel in general was beautiful, from the bar area, the decorations and lovely green plants all around

one tiny feedback, room 4 has very poor wifi (1 bar maybe none)

they had lots of extra perks like good room service, amenities and cocktails

the wifi is excellent. it's very central, you can walk everywhere should you want to.

room 4 above the upper bar so a little noisy until closing time

all good.. friendly bar staff and manager

free wifi

having to book in at the bar was horrible as it was saturday evening and lots of people drinking, had to wait

room service was efficient and professional and food quality was also excellent

wifi is super fast in the lobby; but slow in the room

* poor wifi coverage to our room (7th floor) - needs wifi extender

the wifi wasn t that great but that was it

very plush comfortable hotel with great bar and food

only negative was that you could hear a laundry room clunking away during the day.

he was so nice with the kids

need to communicate more as we ve been asked 5 different times about late check out and have to shout out

staff for help / advice and wasn t offered anything apart from a tip i could pay 50 to their laundry company

cleanliness, the gym and the breakfast

good breakfast, ok gym

breakfast, the room was of a very high standard and good wifi

glad to have a gym underground

the gym is very clean and 24hours

room service choices and time to pick up call to room service

tiny details, the wifi was extremely slow and it is not a very good idea to have a phone (however superior) that

the cooked breakfast we had for room service was poor, which was disappointing given the cost

we travelled for our first wedding anniversary and i payed an additional for rose petals on my

room service options and the breakfast in the morning was delicious

they gave us complimentary late check out until 13:00 as we had a massage booked at 11:30

replied too, and telephone number was not working , but i believe there was a problem with the wifi which would

wifi was very bad.

the bar downstairs is great and the breakfast next morning was lovely

food was great in the bar as was the atmosphere so couldn t find much reason to go anywhere else on our

lovely hotel , bar and friendly staff will definitely stay again

only downside to our trip was the room service wasn t available when we came back but things like this

from room service claimed only cheese and we received things imbedded in it with mushrooms and

the gym was very small

the gym was nice too

i dont use the gym (which may be limited for some) but to get large gym/pool in similar price bracket is

great as we were going to a gig at the arena nearby as part of our romantic weekend away from the kids

bar open till 1am for a drink on return

the wifi isn't great, we couldn't connect at all.

couldn't connect to wifi but overall hotel exceeded expectations.

around 10pm ( booked mid day) sofa beds were not ready so we had to wait with good 20 tired kids

we even ordered room service which i found thr price of the food reasonable for what we got and it tasted great

free wifi was a little poor.

everything was great and kids loved the breakfast

all the toilets in rooms and public bar do not flush properly.

even managed to get me an early check in

though a sports bar we were not disturbed by any noise in the evening

the staff were welcoming and friendly and the breakfast was yummy

a nice spacious room & good breakfast

room very clean and spacious , breakfast was excellent

free wifi and tv were a bonus

spacious rooms and good size kitchen and living room.

laundry facilities

the layout the extra facilities - microwave, fridge and gym

paid for early check in, got to room which wasn't ready so went back to reception who refunded us for early

well fitted out, it was warm and homely well furnished, beds were extremely comfortable and ample laundry

only downfall was the bar was a little pricy but overall a great visit

i also enjoyed a late night pizza for a room service treat and the wifi works well

there was also a small piece of glass under one of the beds that one of my kids found but i can see how this

wifi wasn t great

the bar at reception was really good too

nothing at all other than a mute button for the kids in the corridor early morning!!

location to center,gym and pool was really good

great value for money and i love the fact that all profits go to the ymca to help local kids

very good for basic accomodation we will definitely be back with the kids and dog

were a little tired and in need of attention there was no air con in the room there were no laundry bags so

of room, i was on 3rd floor, the ceiling was so low that the room and bathroom can be good for kids not toller

and i only wished we had booked to have dinner at the restaurant in the hotel too, as the room service was

the bar was quite expensive and the breakfast options were good but we weren t overly blown away

gentleman behind the bar i found to be very serious which is a little off putting as personally i think a smile

there's room service (although i haven't used it yet), the location is ideal with sainsburys and tesco just

no early check in option

breakfast except a guy walked into the dining area with his large dog which i find very odd and

despite being extremely busy, the bar staff were polite and very efficient

bed n room bed so comfy n room was so nice n peaceful from everyday here at home with 8 kids so grateful for

complimentary late check out by an hour and then £10 every hour after, the guy at the desk explaining it was

some utensils and equipment for the kitchenette had seen better days

kitchenette with fridge, super comfy bed, quirky rooms, free wifi,

such as wifi password, breakfast hours

great variety of choice and staff were very attentive as was the gentleman how worked the evening bar and cooked

to main city centre, lift, laundry, drying rack in bathroom and other useful amenities like iron, ironing board

like rhe service charge on room service when i'm paying a delivery charge to start with

room service only til 10:30pm

drinks in the bar were reasonable prices and well presented

breakfast very good, staff friendly and attentive

if i'd known how great the gym was i would have brought my workout clothes

only being able to get bottled drinks at the bar after a certain time.

24 hour room service was unavailable

gym was nice and well stocked with weights and equipment

room service was too expensive for what i got

lovely welcome and actually accommodated an early check in

com or their website that states this until check out when it's to late check out - booking

location and the swimming pool for free was fantastic, staff where friendly and so helpful

wifi was a bit spotty on one day

also, very limited staff on the bar after we returned from the concert and it was very busy

i really enjoyed my stay and my kids love the swimming pool

and even some things on the outskirts, the manchester museum, john rylands library, cathedral, st peters square

early breakfast was

breakfast was continental but okay (my kids ate free :)

you ever so much for the petals on the bed

i was traveling alone with my two kids and they both ate for free

location good , 25 mins walk to bridge water hall good parking rooms good, clean and facilities good staff

free wifi another bonus

the eating and bar facilities and fantastic

plenty secure parking yes very good , will stay again and recommend

back in the room there was a menu advertising room service, no mention of that when we asked

late check out was offered for free and the beds were really comfy

wifi and friendly staf, would definitely stay here again

no interphone if you would like to contact room service you have to go to reception

very helpful on reception. good wifi.

wifi in the facility is amazing but signal is weak in some rooms

in quiet friendly neighbourhood so felt confident leaving my car parked on the free street parking opposite the

although there is no private parking, there was ample street

checking in and out was super easy, they were great with the parking too

free on street parking across

it's great value for money. the included free wifi is a bonus.

room is clean and comfortable. cheap parking with ev charging. staff are friendly and helpful.

it is a great package space clean ev charging

difficulty getting wifi connection for netflix, disney - had to try multiple times as struggled to connect to

no tea-makings in room. but bottomless tea/coffee from bar machine for 3:50

wifi slow, lifts very slow.

on our last night, there was a group of kids of bikes outside at the back of the hotel, stealing peoples

the gym and stuff was great

it s not a licensing issue at that time so to refuse 6 people a drink, including 3 kids, was harsh but not

i liked how comfy and calm it was, room service was good too

limited choice of child friendly food for room service

it was close to the tram and the breakfast was very good

all working, soup liquid were not enough in shower and the beds were so narrow and small as for kids

could have done with another towel but understand this is budget so keeping down laundry costs.

my kids love shower the most we have good time

pillows in the room as standard would be nice and an extra stool/seat handy for families if 2 kids drawing at

no wifi door code entry didn't work and had to call for help powder milk is a no no

clean, comfy and quiet with parking available and self-checkin

price, the value for money, the tidiness, the quirkiness, the free parking - what's not to like

there was also free parking which was a massive help

free parking

then upon arrival i sent an email requesting an early check in, they said they would try, and they would call

wifi not working room 9

wifi was very poor. could not use it as it was very poor

rain water was leaking into the fireplace

no daily room service

comfortable beds, good size room, easy to check in and out. really helpful re early check in.

great choice for breakfast. value for money was excellent

was nice to have such a lovely location with free parking

my wife insisted that where ever she had booked it had stated that the hotel had spa facilities

choice st breakfast, all very tasty

a spa room for pampering would be great also

parking fee and no offer of wifi

room for sleeping was great breakfast in morning full breakfast or choices of baps continental everything you

bar was very crowded with non residents later in the evening so difficult to get served & no room service or

we had room service and the food was spot on

also room service don t really clean, they just change

car park with laundry trucks early in the morning

clean room, stocked by room service as expected.

brilliant customer service, breakfast was amazing

isn't actually a fault as such with the property but we had a family of very rowdy kids who loved running up

book room for 4 (2 adults and 2 kids) and room was small with no space with sofa couch taking up a lot of the