spotless room, exceptional breakfast, super friendly staff at all times, highly recommended

love to hear atmosphere in the bar and restaurant

local takeaway options directions & telephone numbers given, the staff set up a table in the bar with plates/cutlery ect

great bar

the breakfast menus is just amazing and the coffee is the best i have had in a long time

it has secure parking and the rooms are generous in size and well equipped

the breakfast was lovely, and a good selection. the poached eggs where cooked to perfection.

breakfast was extremely good, with quality food cooked superbly

superb host, great breakfast and very quiet.

location with secure parking

happy to accommodate children and even dogs in the bar area

excellent food, bar and restaurant and staff

wish bar had stayed open after 10pm

cousin who was travelling with us loved the intimacy of the separate rooms in the dining and bar area which gave a lovely ambiance where you could sit and chat comfortably

very friendly bar staff and restaurant staff

breakfast in bed room service

the wifi was a bit slow..maybe due to a lot of people staying

amazing service from all the staff, restaurant & selection for dinner / breakfast was perfect

if we could still use the facilities after check out and was promptly told we had to leave the gym and pool at 12:00 check out time was hoping to make a

got a free upgrade and the pool and spa facilities are lovely

the swimming pool was great and the changing facilities and showers were excellent

the pool was of a very high standard with added extras like a whirlpool and steam room

paid for early check in and it was quiet when i arrived,

we arrived at the hotel our room wasnt ready so we were asked to sit in the bar area and complimentary drink was given

no air condition the spa can use for 4-6 pm for kids other time can not use

very clean and comfortable with a lovely bar area and a restaurant too with a beer garden too

were very friendly and accommodating, chatting over the app whilst on the way to facilitate an early check in

used common sense in order to assist with early check in

honestly surprised by the value for money 35 a night wow nice little bar too and carvery

booked it the night before we stayed and we arrived early due to poor weather and was going to stay in the bar area until check in time however our

a great welcome and excellent bar and restaurant.

all of the staff we encountered were efficient and polite from the manager, the bar man and waiting staff in the restaurant

the waiters, waitresses, bar staff were also brilliant

small grumble was the bar closed at 10pm on the sunday and we didn't finish dinner until 9:45 pm, so no time for a drink

everything was first class - the bar served excellent real ales

only negative thing i can say is the wifi was not good!

good parking, breakfast, dinner, bar, air con,

a cup of tea but no milk available in either of 2 milk containers, member of staff appeared from kitchen area and when i asked for milk he grunted and pointed over there with a mouthful of

wifi connectivity was poor in my room.

after called the reception, the room service helpers provided excellent service

good wifi

needs to be a curtain on the back door to stop anybody looking into the kitchen and lounge through the plain glass

their was a party noise until 12 pm and my kids couldn’t sleep

clean and very friendly hotel staff. nice breakfast car parking in front of the hotel

highlight of each visit is meeting up with the really excellent sharon on reception, breakfast, kitchen and entertainment departments

no gluten free food available for night time room service

breakfast was very good, plenty to choose from.

friendly, the hotel was lovely clean in fact excellent, we also got to use the gym, swimming and spa facilities, which was a added bonus

the single beds were very comfortable and the large screen tv is easy to operate and wifi connection to the hotel system is very good

check in, beautiful breakfast and lovely spa facilities

modern hotel which is excellent value for money, friendly staff and an amazing freshly cooked breakfast

were really grumpy & it took ages to get our breakfast & we ordered room service which took 2hrs with no money off

comfortable and clean, good breakfast. value for money

the location and car parking was good, it was good that there was a bar and gym on site

was a very nice stay for work, facilities were good, great to have a gym

enjoyed our stay loved the room and we had our breakfast and evening meal in the boathouse, excellent food and lovely friendly staff will

excellent bar service and breakfast.

and friendly welcome easy to find, easy to park (out of season admittedly) really lovely room, clean, modern but with

the breakfast was fantastic and our stay was very enjoyable

we stayed in one of the new rooms which was very pleasant and comfortable and we had an excellent breakfast from a varied menu

breakfast excellent. bed really comfortable. staff brilliant, martin,jean and the bar staff.

and perhaps some more breakfast options e

especially the lady in the morning serving our breakfast she was absolutely amazing the owner and bar staff also gave us the warmest of welcomes the room was fabulous

allowing us a late check out and early breakfast

no pub grub, no bar food available apart from roast dinner.....

room service was excellent burger was awesome

wifi wasn't great - and we thought the tuck box was a bit pricey! but not a big deal!

only thing was we requested a bottle of prosecco to our room and it was a hour until i called room service to see where it was and the girl said do you want it now, wasn't happy with that

free wifi good

had no complimentary tea or milk in room so had to pay for them with room service meals

they treated us to drinks at the bar for our anniversary and we had a lovely card in the room

bar area for chilling

secret green was amazing, staff was friendly with kids

30 am with kids partying on the landing

for example the waitress also did the bar waited every table aswell as sorting cuterlery etc

if it were not for that i properly would have been in the bar enjoyed

one staff on when we came to check in, they were serving in the bar as well, very busy as open mic had started same time as checking

we loved the room and the bar the food is awesome and we highly recommend anyone to stay with them

very central in chester. the bar has a great band on a saturday night.

staff were friendly and helpful had early check in which was a bonus

the staff are welcoming and polite. great breakfast with plenty of choice. highly recommended.

the shower was bliss and complimentary snack and drink bar was a bonus

ate in the bar one evening and the food was excellent

from the front desk to the bar staff to the fella who brought us room service

the breakfast options were the best i ve had in uk being given the choice of traditional english or

room service ended up being a game of guess what s on the menu played with the kitchen staff

the gym was great

good staff, clean, easy access, brilliant location, fantastic associated bar and

and coffee making facilities , mini fridge and a safe in the room, all very comfortable, lovely bar area, excellent location

perfect location, new hotel with nice facilities. room service was available which was handy

room service food was first

enough to have staying in some smart hotels around the world room - fab - super comfy bedding wifi worked a treat

my friend the welcome was lovely, room not available for early check in

service took my car to be cleaned and it was returned also and late check out loved

ive stayed several times before , rooms , staff , dining and gym excellent for me

totally recommend the three adults luxury en-suite rooms

great location early check in great pub lovely big breakfast friendly staff great shower

laundry services available for a reasonable fee

i like everything. the room size, decor, room service, the breakfast etc

room service was slow and never turned up once for water and ive to the room .

services which we were suppose to request in advance, as well as little information about laundry services

our room service breakfast order was not collected overnight, and once we realised this we had a mad

fabulous bedroom location to town lovely bar great breakfast

at the bar they have a selection of ales brewed on-site and guests get a discount on meals ordered at the

restaurant and bar had plenty to choose from

the only fault was the drinks in the bar were very expensive.

breakfast great bar staff great, location brilliant

breakfast was included in our booking, and again this had lots of options and was great to set us

the property had a great bar, which was very popular

of the lodge it was a little more out of town than what we were used to but enjoyed the walk the breakfast was enjoyable and hot room

breakfast was done as time bookings for rooms as it was a full table service and to prevent long

nights & enjoyed the first night in the bar which was nice & busy,plenty of seating

easy to find, easy to park, clean rooms, excellent breakfast, and perfect location

was a shame the bar wasn't open to relax in (refurbished going on i believe) but drinks were available when

breakfast was excellent, and the location was just right

nothing really, shame the bar wasn’t open

location was great. breakfast was delicious. nice room & lovely staff.

food and drinks available in room service,fair.

were put in between a big family so slamming doors and kids playing outside and against out door until around

is is something the hotel can't

room was away from the main reception and wifi was so poor as well as 4g signal, so we couldnt plan our trips for next day, had to go to the

taken the sauna away, drinks at the the bar were expensive

of parking at property,pretty courtyard to relax in

made very welcome by our host. fantastic restaurant. great location. convenient secure parking.

connect reliably to the wifi for some reason

breakfast always excellent quality and service. parking available. close to town centre.

wifi not good at all

fabulous breakfast, great offering. very welcoming host and good service

no wifi in my room and i needed it for a skype meeting

bar area and restaurant was fantastic

lovely standard of food at breakfast and dinner

breakfast on the small side only 1 sausage and only 1 piece of toast had to ask if you wanted more

i felt comfortable that the kids would not leave their room without us knowing because there was just one doorway into both

have ev charging and a comfortable bed for the night, enroute to scotland this was a good call

we stopped here for 1 night to break up a long journey with our 3 young kids

great value, clean tidy rooms to a high standard, nice little bar with board games to relax - would ve more than happy to stay here agin if im the area, and an

we travelled from the north east and the hotel was very central to alot of things to do with the kids

very accommodating in the bar in the evening

excellent, room clean, comfortable, bar and dining areas spacious

exceptionally clean with a fab breakfast.

breakfast was great

really, as with everywhere a double & coke from the bar costs enough to put off buying another - but that's anywhere these days

plenty of parking

parking was easy and wifi provision very good

very spacious room with excellent view of the river seven, large telly, good wifi, comfortable bed

free parking

i had to be critical, when we arrived it was early evening which meant we had to check in at the bar while the restaurant was quite busy