service, appearance, room, lobby and bar layout

very safe zone for kids and elderly

great lobby and back yard and the staff was pleasant. my kids enjoyed the pool.

the room next to me kept making loud noises and the kids kept open and slamming the door

it’s 9pm and we just checked in with 2 devastated kids

gym was adequate

the breakfast was amazing. the hotel was very clean. personal was very curteous.

gym was well equipped --several treadmills, ellipticals, dumbbells, boss, swiss ball

only complaint is that the website advertised a breakfast bar however it was not open

the breakfast was also better than most hotel breakfasts

perfect locations, comfortable rooms, good breakfasts options. clean indoor pool etc

all we got was a paper bag with a bottle of water and a nutrigrain bar and a package of breakfast cookies there should have been juice or a piece of fruit too very

eat breakfast, as i was with my service animal, did grab a coffee for my ride home sunday

i like the pool the gym room and the cafeteria the bar section

pool could’ve been warmer and more towels

the breakfast ( 6 to 10am) was fantastic with lots of fresh choices

breakfast could have been a bit better but it was ok

i loved the welcoming staff and absolutely loved the cleanliness the breakfast also was great!

my husband went to the gym and he said it was good

indoor pool was cold, didn't care for the location not in walking distance only driving no microwave in

and there's a restaurant/sports bar just

laundry on 3rd fl, unlimited good coffee

what kind of attraction for kids no pool no play

very clean and friendly staff great breakfast

the gym was very small and only 2 machines were working

updated. nice bar / rest. good food. plenty of parking.

the gym

i like the bar in the lobby and the staff was nice.

amenities such as the comfortable public lobby area, connecting bar and restaurant, upgraded rooms, views east of nyc, generous parking lot are just some of the

the pool and gym was open

the gym

parking lot could use some fixing, lots of potholes but there is plenty of space to choose from.

no choice but to deal with refuse to give us a refund was 2:30am and the music was still going kids running the hallway it was

the parking was full so i had to walk too far to park a car.

very clean staff was extremely helpful loved the 12 th floor bar and restaurant.

of the hotel late into the evening, playing on the elevators unsupervised and came into the hotel gym unsupervised

the bar was amazing

the single bar of soap for the shower, so had to use my own travel back-up soap to keep near the sink

room was big and beautiful, there wasn’t cheap hotel bar soap but actual pump bottles in the shower as well as outside, with a big beautiful mirror that

large room with comfortable beds, gym was ok to be a hotel gym

the gym and pool are a bit small. no toaster.

very good room for disabled. perfect kitchen in the room. very goof breakfast like in usa.

the size of the room was very large. didn't expect a fully stocked kitchen.

rolling table, the office chair, the kitchen, the living room area, the space well laid out

property, the design is aesthetically pleasing, the colors are inviting and the kitchen cabinets are very nice

the bar and the bed

i wish they offered free breakfast as well

smoking weed blatantly, dont care about weed per se, but there are kids around and teenagers, noisy at night a little

very nice lobby. quiet area. the most noise i heard was from kids racing down the hallway.

i was staying with my wife and kids

was great - i needed an early check in and late check out, and they were very accommodating

room service was very helpful

is no breakfast in the hotel and have spacious parking, the location is at the center of the city and many stores near this hotel

location. overall value. plenty of parking. boutique style. bath and body products.

a little bit old hotel and have to be renewed. fitness centre a bit old as well.

love the water bar downstairs the property is just beautiful

terrific gym, nice breakfast

use of the gym next door convenient bus to/from nyc

awesome gym , with full amenity

the room is spacious and comfortable the gym is well

too many people in the pool

did used the pool.

we had to pay $75 for an early check in to store our luggage, which is 50% more expensive since we booked through third

the pool needed a little more tending to but it was still fun for the kids

quietness, staff were very polite, parking in the hotel, fast check-in and check-out, gym open 24/7, the hotel itself is very

second time we stayed there with our kids, everything was super clean, kids were able to use the pool, and the staff was very friendly at all time

free breakfast had alot of variety of food

amazing breakfast great facilities & gym prime location quiet room with stunning skyline everything felt brand

parking and ev charger

they gave me a bottle of water and granola bar for my trouble

room large, beds extremely comfy, great tv, pool and gym clean, food lovely in restaurant.

the bed was very comfortable. room service was great. the hotel very nice

no water bottles, no pool, no room service , no one cleaned the rooms.

don t think of utilizing the pool, restaurant, gym, room service, or any other advertised program

the parking lot has a lot of spots

expecting to be too late to get anything to eat, so i brought my own and used the kitchen facilities

the staff were amazing, breakfast was delicious and the room was fantastic

room was comfortable. the kitchen was nice.

pool needs work , there’s to missing tiles, and makes it look shady

the convenience of having a kitchen really cute studio

it was alright didn’t like the pool was not working.

definitely with a big family with little kids

bright, clean, pelotons in the gym, gluten free options at breakfast, comfy beds, rooftop bar with views of nyc skyline

also, breakfast could have been a little better

i love that they have rooms with a a kitchen

nice staff beautiful room. great bar and food.

good location and hotel had good amenities like a gym ,indoor,outdoor pool and restaurant.

everthing the pool,bar

made uncomfortable at the dining area in the open bar by a gathering of guests standing and meeting and practically leaning on our table as we ate

love the room and hotel. bar and staff were great.

kids play on the hallway

did not get room service. staff not welcoming.

friendly staff, gym 24/7, very nice breakfast, bus station 2 min walk

there's also a restaurant and room service

the pool is amazing

they took 112 dollars from i was checked in for 15 minutes i'd never stay there dont leave your kids or be alone there it looks the re running a sex traffic ring very

laundry was not ready

we had to take an uber from the bus stop with 3 kids

lobby bar and kitchen open very late

not much to be honest - the gym was okey for a hotel this type and the room was clean.

could do better for breakfast, they had the same everyday.

nice staff, solved issues i had. allowed early check in. breakfast was actually good.

my kids and i loved the pool

very friendly and helpful staff, solid breakfast, and fun pool!

breakfast was great and room was spacious.

we also enjoyed their covid friendly pool

enjoyed u added a resturant & bar on property & room had a refrigerator which u do not often get

great restaurant and bar as

nice lobby & good fitness room.

to relax, i put the do not disturb sign on the door, and room service did not knock

the fitness room looked really nice, and the onsite laundry was an added bonus

shuttle makes it so easy to get into town

furnishings/ building somewhat dated, gym was very basic, but covered enough with dumbbells.

is not in line with a 4 stars hotel, the man who serves in the bar is so rude, we ask for towels that they didn t give us and they never came

clean room service

full service restaurant and room service

where i had designated our family to put our dirty laundry i noticed a giant hair clump

perfect location for trip to nyc with kids

they don't have family rooms with small beds for kids , most important

gym, in a crammed little room with a couple of oldish treadmills and incomplete set of barbells

the yummy breakfast:) and 24 he open gym

room is sparkle clean! breakfast is self-served, refill everything quickly when almost done.

having the knowledge of surrounding area complimentary light evening meal chess board pool / fitness centre

my 4 kids and i loved the spacious suite we got

the kitchen and breakfast nook were exceptional and there was a shopping mall that was within easy

and my family loved staying in the suite with the spa bath and kitchenette

breakfast was good, friendly staff, good gym,

breakfast crew kept things well stocked

there breakfast was really good

breakfast was amazing ud83dude0d

the small gym was nice and not an amenity usually found in this class of hotels.

pool hours should go 24 hrs for guests we arrived 30 min before pool closed and left early

i loved having a bar and restaurant open

loud screaming kids in pool at 1000 pm - while adults were trying to enjoy hot tub

best thing about this hotel is the rooms are clean, it has a bar and a place to eat after a hard days work

the gym was nice and had a peloton bike which was a nice touch for those with accounts

complimentary breakfast could have been better. slim selections. no fruit, no juice.

it was very clean and well put together and lots of space in the kitchen area ud83dude00

the suites. stove, fridge, gym

i have been here twice this year my kids love it

stayed in a 2 bedroom suite with 4 kids for a week

the bar is cozy and the bartender is wonderful

com explicitly states that there is an active swimming pool and hot tub as well as breakfast - all of these services are not currently active

convenience to our location for weekend and fab pool for kids

very friendly especially guy in bar on monday 16th jan

gym had everything one would want for a workout

staff, dscipline,pool

pool hours wish it was open later and earlier.

nice people at the reception: they were accommodating us with our request of an early check in, even if unfortunately we got a room at the ground floor

only thing that i can’t say i didn’t like but, would have been a plus is the pool wasn’t open

kids enjoyed the pool! and the hotel is clean i have no complaints and would book again

breakfast was terrific, and so was the location

there was no breakfast offered but the hotel was close to the advent were we were going to.

ii didn't eat breakfast.

didn’t have breakfast

thought breakfast was included but not

i had breakfast to go at ihop, it's so convenient being so close to the hotel to get my meals.

great pool for my girls and comfortable stay for my dog

the hotel is very convenient for pets and the pet fee is low.

close to trains, even a cool little bar in the area

breakfast, red robin. pool

grea value for a clean room, included services such as breakfast, fitness, and a pool

the breakfast was very sad compared to what we thought

good breakfast. great location.

breakfast was good. front desk staff was rude

complimentary breakfast is delicious and a huge variety of breakfast items

great breakfast.

just fantastic if i could live there i would. breakfast, staff(all), just terrific

breakfast was even great

good breakfast, small gym, dumbbells up to 45, high end bike, elliptical and treadmill. two

breakfast, staff and cleanliness

breakfast is fresh and delicious

the staff comped our breakfast the next morning as well

no free brakfast. bar close at 10. have to pay for parking

breakfast was sumptuous with a nice range of offerings, the staff was welcoming and helpful; front

there the night of our stay, it was nice to be able to see the show have a couple drinks at the bar after

the breakfast was excellent

i told the desk but a while later i came back down, those kids were still there with no adult supervision

kids enjoyed the pool, until 10pm a plus

man who worked the bar/ coffee water station made us feel uncomfortable

at the moment with the covid restrictions, no pool, no gym, no breakfast buffet.

was good for or family, business, golf

they clean so well, the whole inside of the inn smells like a pool when there’s no pool

the breakfast is awesome and the woman who handles the breakfast works so hard and is truly wonderful

room was fantastic, roomy, with spa tub.

restaurant and bar connected.

they should put a bar in the shower for seniors.

the bar was closed on a tuesday night, which i think was unexpectedly

then we were watching a movie with the kids and all of a sudden the power went out in the room

then when i found out i had pay for breakfast i was annoyed but i had feed my two kids before we got on the road

my 2 kids and i had to stay in my friends room

when a family moved in next door, with kids screaming and banging on doors, i called down

they even have a gym (which i did not use)

there was gym and pool also office. as well as an in-house market .

gym could be better appointment

several pieces of equipment in the gym are out of order, and both the restaurant and swimming pool are currently non-operational

there is no pool, no gym, no restaurant or bar

we had coffee and yogurts - good son had breakfast sandwich - liked it bar was good one night

wasn't able to enjoy the pool or the entertainment the hotel have to offer all because of covid

gym was a good size and plenty of free weights as well as a cable stack as well

the pool was too small

i also didn't like that the pool was so small and that there was no hot tub

gym is good enough

flash and new decor, lobby and gym and bar all looked great

gym, amazing beds, clean, beautiful design, safe

good and is a short commute away from the key attractions, it was spacious and clean, and has a gym, i didn't use it but it was good that it was there, the bed was comfortable, the amenities were

and gym is part of hotel

there is a gym on 0 floor

it was good! gym was perfect for me. great size. the

room was clean very nice staff nice business center and gym

room is clean. staff are nice. gym is good. location is good.

gym and lounge room with microwave was very convenient, views from our room of manhattan in the far

i for got to add =>they have a good wifi in place

:) and we also enjoyed room service one night, with quite delicious food, including tasty meatballs, incredibly

the coffee bar is always full and the area clean

professional, clean friendly, great breakfast, nice lady comfortable place!ud83eudd29

loved that there was a restaurant and a bar in the hotel

very clean, very spacious room, great breakfast, cheap laundry service.

you guys have a gym that offers oxygenated water and so that is a plus for this hotel

the breakfast choices were amazing

the breakfast was good and had a fair share of options

breakfast and noise reduction

staff didnt advertise the amenities(the pool, shuttle service,the gym etc) i only knew because i read what was said online

pool,gym,& starbucks w/in hotel

the pool wasn’t working my kids were very sad, i choose this property for the pool

the lady who took our order at the bistro bar was very accommodating to my daughter; finding a kid-friendly menu option

a bonus was the starbucks for coffee, the bar for drinks and the food that was available

breakfast, pool costumer service

breakfast served each day was the best i have ever had in a hotel

our room was perfect and having access to a kitchen and utensils was such a plus

breakfast, pool costumer service

too much chlorine in pool

the gym was excellent for me

printers and computer, there an indoor pool and workout room

that the bar was closed & you couldn’t get a meal in the restaurant , very disappointed

i was disappointed that the pool was not available, but that is beyond their control.

comfortable beds space for a family of 5 staff were excellent all of them breakfast excellent gymn facilities and they even had a

didn't catch the names of the other staff but all were very helpful and my kids enjoyed talking to them very much

room service very good

you have to request room service 48 hours in advance

location, quietness, convenience of having kitchen, living room area etc.

i also loved the full kitchen

pool not open

location and the look of the facility. on site bar ad eatery

- very friendly staff breakfast provided on site bar very close to a kfc comfortable bed spacious room i believe they have different style rooms

breakfast was good , i enjoyed those crossiant , fruits

not eat breakfast there

very clean, spacious, my kids love the pool, great location.

the coffee bar in the morning was very appreciated

there is not a bathroom in the pool room or even near it.

no complementary breakfast

i like the laundry machine! ud83dude02

very clean, excellent staff and great breakfast.

can’t use the pool in the winter

pool was closed

the kitchenette was well equipped, the pool was clean and the gym was great

very nice breakfast included

snack bar by front desk has outrageous prices

gym & pool closed

gym is so small and all equipments were not working

everything was within distance of my plans, and the pool was open

charged someone else breakfast room service to my room in error

i had a party of 5 and it was more than enough room for my husband and kids

no wifi during our stay

parking lot

the pool was good too; hard to get the kids out

kids enjoyed the pool

were able to accommodate an early check in & a late check out

also, the gym is well equipped

this is my second visit and it was amazing. the room, staff and bar was nice

were able to accommodate an early check in & a late check out

perhaps a barrier that only guests can go into

breakfast of eggs and potatoes taste weird that they need to change the oil

clean, good hotel gym, nice comfortable rooms

water dispenser in gym

breakfast and indoor pool

pool/gym closed & boxed breakfast (though understand all due to covid), so can't really hold against

very far from everything, bar is closed almost all the time

free parking

coin laundry available

and sheets in room for sleep sofa, no microwave in room, remote didn t work tv, don t provide laundry bags for dirty clothes

near transportation 1 min walk to bus stop to ny super clean room service

fitness centre was

everything. the breakfast stands out more though.

renovation pending bathroom was not cleaned when arriving fitness center was not available

nevertheless, the kids enjoyed the waffles

limited fitness center with missing weights

utensils in the kitchen weren t cleaned well

it was also pet friendly and had a great fitness and pool area

the pool closed at 10pm. nd room service finished at 11

only thing i would complain about was the wifi, couldn t get it at all, even with the info they gave me, otherwise i enjoyed my stay

they gave us a cookie at checkin. they have many amenities. and room service.

we got out the pool, cleaned ourselves off in the bathroom and went to the gym to continue morning, enjoying the amenities after we were done, we showered, packed our stuff

but you can buy water bottle from the gift shop or fill your water jug from the dispenser in the gym

loved the free parking, indoor pool, glass elevators through the beautiful lobby, very large room (2 room king beds), free

a ex-embassy suites hilton with lot of extras (breakfast included for every guest, indoor pool, gym, free parking), all-suite-rooms - older decor but okay

and wash cloths they were already provided in the room including extra toilet paper and the pool opens early love that