the beds were so comfy! and the pool was the perfect temperature!

offering mediocre at best and bar is poor

no complementary breakfast

buffet breakfast, free parking, ease of visiting manhattan by bus, nice amenities, close to services,

location was beautiful, gym was nice

secaucus train station, nj 127 bus from port authority to right in front of hotel, complimentary breakfast, nice and polite staff

the gym and guest laundry service are a fine perk

very clean, very spacious room, great breakfast, cheap laundry service.

the breakfast was good and i like that there was a gym on site

breakfast was really average. there was no water in rooms, had to go to the gym to get water.

to uptown via gw bridge or mid-town via lincoln tunnel 1 bed flat with basic but all necessary kitchen set up comfortable space for a family of 3 travelling with a car tax efficient shopping in

room service unless requested and only available 2 days or later upon request

breakfast, the apartment was clean, location, price, parking, everything

some ladies were rude to our young kids

the breakfast and the cleanliness of the room

we arrived around 10pm and couldn't have been more stunned by the view from the bar patio

drinks in the bar are expensive

, location ; room had no view worst in the building ; staff did not bother to ask for options ; gym ridiculously

the reception is on the 6th floor and so is a bar with a lovely view

gym was very equipped too

complimentary breakfast was a delicious treat from the french bakery downstairs,

gym room is fine, location great for the uws, staff helpful, lobby often feels like a bus

very friendly desk employee, upgraded our room at no charge, breakfast was the best.

the wifi wasn t good.

there is no bar in the hotel or room service

food menu looked good but kitchen was closed when we arrived for post-show cocktails at 1030pm

cozy bar with live jazz and nice cocktails

absolutely perfect for a jazz bar and museum getaway from our rural home

lobby had a very elegant piano bar and lounge and seemed to be open to guests but i was never informed of what time the piano

looking forward to going back once the bar and kitchen are open

live entertainment in the bar on weekends

the bar and breakfast pastries and coffee selection

hotel is great!! lobby area bar is fab. bed is super xomfy

gym could do with an update. breakfast was a bit average

gym wasn’t open due to renovations

poor wifi connection

liked the complimentary coffee bar with the keurig

place to stay with kids, very well located, walking distance from nice restaurants, central park,

gym is great

historic building, valet parking, spacious rooms, good restaurant, decent gym, close to

should have had a (small) table 29-30” height that could serve for eating, since there is a kitchenette

love the mini kitchen

poor gym

the self service laundry on level 5 was fantastic and so helpful for our longer stay as a family of 4

bar was fun

there was no restaurant that served you for breakfast & the bar was rather cheesy.

breakfast was not nice.

staff was very helpful, especially at the bar and restaurant

perfect for a family with 3 kids

breakfast service is a little bit slow, during covid time it's ok.

breakfast was ok-ish but they could have more healthy options like plain yogurt, fruit yogurt with

gym way too small.

the breakfast was very good

location and breakfast (loaded with options).

the swimming pool was a hit

wifi was good and also

we told the staff we prefer no room service during the couple days we stayed, however they came by every day

coin laundry available

parking is behind the hotel and if you don't see the sign, you'll drive right past it to the front

she went above and beyond to make sure i got all information i needed with parking situation

my partner said the gym was great

my kids were fairly disappointed but i understood it wasn’t their fault and they compensated me for

the kids were a bit bummed they couldn't swim, but we played at their pool table instead

liked the open concept of the room. the gym was great location was exceptional for shopping

everything was perfect and i love that they have a bar and a pool table

of the location is perfect for going into the city, and the staff was great with me and gave me a late check out without complaint

clean and comfortable! nice breakfast!

my kids loved breakfast especially the

limited fitness center with missing weights

bugs, managers said they would contact us and never did, fitness facilities unusable because of storing mattresses in there

the pool was closed for repairs.

waited all day for an early check in aftet a long flight apparently management allow double booking of rooms and rooms

) the room was small as to be expected but my husband and i were there without the kids and only for a night so it was perfect

we did'nt get to see the pool or rooftop but overall it was a great stay

the roof top bar is amazing although the pool was not very big

breakfast was poor quality

room, staff, location, gym, breakfast counter

swimming pool not in operation which wasn't mentioned on the website when i booked the room, the gym is not a gym, it only had 2 machines to walk on, the breakfast is not as expected, to go

pretty skimpy on the breakfast

was fine except the room had a odor like a gym locker room

there was also a laundry room for hotel guests and an indoor pool

the pool could be a lil bigger. other than that, it was an awesome stay!

breakfast was offered but it only included coffee or tea and a apple or orange

the very spacious and fully equipped kitchen made it feel like home

i liked having a kitchen in my room

free breakfast and parking was nice

the pool was good too; hard to get the kids out

wifi didn't really work

room service took 5days to empty our bins and provide fresh towels

breakfast was a little underwhelming.

gym an pool available

to drag my luggage between 2 different reservations (i was not able to to keep the same room and early check in did not work)

the pool and gym closed at 5.

access to pool and gym

gym an pool available

the view at breakfast was amazing, the food was also great.

view from room, bar and restaurant

spa and pool were lovely

breakfast both in room service and dining room was plentiful and well presented

really looks after its guests, we were able to get a last minute reservation at the hotel bar which had an incredible view

there is a small gym that you can use free of charge 24/7 but there are obviously not too many machines to use

staff worked with me on extra pet charges they used to not have and waived the pet fee.

some missing gym equipment (free weights).

it finally stopped & i was careful not to allow my door to slam shut when i went to the gym at 07h45 (am)

nice staff, good gym, cool bar upstairs

lot of fried stuff)

the wifi was awful

the gym is excellent

spacious room, clean, gym, pool, sauna excellent, polite staff, great location, quiet etc

is really big , wifi was bit slow , bathroom is big but get foggy after shower as there is not exhaust fan

my only small thing is the staff seemed confused with one member confirm the late check out on our arrival and the other on the day saying they had no note of it

there was gym area together pool and i like it

not a great area, no done for you laundry service.

secure parking, indoor heated pool and bar area, very close to nyc and shuttle bus takes you to and from hotel/nyc, large rooms, nice

my kids had a lot of fun

laundry amenities are in separe floor (1 washing machine & 1 dryer)

would love to have the breakfast included in the package

the lady at breakfast was frustrated with the people by wanting to know if people paid or not,making people

loved the pool especially the jacuzzi

the kids loved the indoor pool and the entire staff was pleasant

this property was a lot nicer than the local laquinta we usually stay when we visit our kids

i was wondering why my emails about the gym were ignored, made sense because it is not operational

love the breakfast

the gym was small but still really nice to have

it stated the pools and gym were opened and it wasn't

very clean, descent breakfast. staff super friendly.

dont have breakfast

additionally, room service was only available upon request, which was inconvenient

breakfast was great

location staff kindness good value of money room service wifi

breakfast consists of quality pastries and muffins

room service very slow

privacy when you are at the restroom) and the wifi did not work

door to the bathroom

i would generally prefer a hotel with a wider selection of in-house room service

complaint is that there was a laundry cart stationed just outside our room for the two night we were there

for late checkout they charged us over $300 each, breakfast for 2 adults and 2 kids was over $120

used glasses left on the table since day one, old bed blankets and covers for the second kids bed

art from oliver in the bar) there 3 small examples: laundry back late they forgot my morning call and the car i booked and confirmed was going to the

stayed in a 1 bedroom suite with our 2 kids

we arrived early and were able to get early check in

i understand that guest can request late check out, but normally, the hotel does offer other option, however, they offer us a king bed

friends and i went to the piano bar for a drink and were surprised there was a $10/person charge for just going

i had a family with kids next to my room and they were very noisy

was some confusion about my late check out of 6pm booking

there are lots of good breakfast and dinner spots near the hotel

, the studio kitchen was so useful for chilling food and ice and heating up food from local grocery store

views from the room, little kitchen which was useful

from the valet parking, to check in, the room was a corner room with a fabulous view, and breakfast, well excellent does not do it justice

breakfast provided a lot of options

great facilities, especially the gym which had a great amount of equipment and a beautiful view

no gym

great service and the bar is really nice. bartender is very nice. overall great experience.

laundry service brilliant

the gym could be bigger.

all staff from bar to reception to night porters were excellent

it was convenient having laundry facilities on the 35th floor

getting out of car with crutches and kids felt dangerous

manager jamie was even emptying trash cans when i encountered him & breakfast and asked about a bar charge, which he fixed

to have morning coffee available in the lobby, the starbucks on the 4th floor is more of a bar, my teenage daughter walked in and out without a coffee, long lines and said it s a bar that

room service but i m being picky

furthermore the rooftop bar was closed because of construction works

you would think even as we arrived at 2pm you’d at least do an early check in at the very minimum instead we had to wait till 4pm

really well equipped gym

breakfast was excellent quality

gym and free breakfast

one random fact is, take the stairs from the 3rd floor down to the lobby on the left hand (gym side) of the hotel

the hotel was clean and had a gym - which we didn't have time to use

the bar closed early

we had asked for early check in, got no response and clearly the hotel didn't accommodate this

the bar is lovely also after a long day in the city, and the cafe is great to start the day

room service receptions

it didnt get changed after last guest) and there were no new replacement rolls until we requested room service

free wi-fi in rooms worked great and room service was consistent

room service team threatened me at 11

location, room service food was really good, staff was very helpful and the hotel was very clean

gym, pool are great staff is making progress compared to previous

big rooms , great location and staff, room service and the food was good

very attentive staff. wonderful pool and spa area

comfortable room and bed. thanks for upgrade but see below. lovely pool.

very attentive staff. wonderful pool and spa area

the staff was absolutely wonderful! very helpful and attentive. location was great. free wifi.

it was very convenient that there was a mini kitchen and a small refrigerator

larger than i expected for nyc, and it had a mini fridge and microwave which was great with kids

they had laundry services in the basement which was convenient because of the length of my stay and the fact

i was with kids so it was a bit awkward but nothing the hotel can do but just so you know what type of crowd

from room, lobby perfect to relax with kids playing on game station

the lobby had games for the kids

in shower with extractor fan inside so mirror didn t steam up

everything is around you: bank for money withdrawal, restaurants, laundry, 7-11, starbucks, haircut salon, even free covid-19 is one block away (just walk past bank (-)could have a pool and roof top restaurant. also a laundry facility (-)laundry available at hotel - restaurant would not serve us said they were full the whole night but (-) washing machines and dryers would be a great addition to the hotel where guests can do their own laundry instead using the laundry service (+)beds excellent location friendly staff great breakfast excellent services like concierge and laundry

entertainment at lobby for kids and adults, times square views, breakfast, dinner, never too crowded, no waiting time for

the rooftop bar albeit expensive is worth a

great location, clean and cozy rooms. good restaurant and bar on the hotel. good price for ny.

bar on the second floor has a great back room for guest to hang out at along with two patios that

loved the coziness of the room, window views, and coffee in the mornings in a beautiful bar room on the second floor

the rooftop bar is also very nice and convenient

the restaurant and roof top bar was great too

rooms, perfect location, gym is just good, staff extremely friendly and helpful, great

the gym

gym wasn’t on site and was instead 6 blocks away and we weren’t told

the room was great and the staff was outstanding. the rooftop bar is the coolest..

the gym could have potentially had a cable machine in to allow more options for the small space

young people (acting like kids)

gym is small but i supposed that's to be expected in nyc

bellhop charles was amazing and went above and beyond in engaging with our kids and helping us find a great place for dinner

the gym is very small and does not fit more people than three - four people

all the conveniences in the hotel, gym, restaurant, yobot, espresso bar and modern clean rooms.

an item or two more of choices besides the muffins for breakfast would be great

went to reception they believe it was mistakingly sent to the the laundry

heating, laundry not clean, every equipement was broken, did not fix my heating and the housekeeping stole

breakfast was a ri off!

the staff went beyond for myself and my kids

some other kids liked it though

view from room and dressing gowns. gym was good too

kids meals on room service menu are very expensive (~$30 for a kids chicken nuggets

gym was very nice except for spin bikes, which were broken

they gym could be upgraded

the breakfast and the gym

great bar food

practically a full bar in the room and the selection of treats was amazing

the rooms are huge and comfortable by new york standards. bar and restaurant are great

room is very small, there are 4 of us 2 adults 2 kids and we can barely move around

gym was closed

pposed to be a double room)

gym was great lots of equipment including peloton spin bikes great location

miss not having a drink at the hotel bar at night but after covid we will be able to enjoy that

the staff was excellent. the room service was great. the property was very nice.

drink prices in the lobby bar were a little outrageous

i think the prices of the room service are very high !

great location, comfortable bed, room was very quiet, gym was well equipped.

basic staff in mini bar should be there

indoor pool with a view was very nice and good for the kids.

room service had no choice for vegetarian

i was clear they did not want kids in the lobby

wifi disconnects all the time, has to be re-initiated every 5 minutes no water in the rooms

we also enjoyed breakfast at the location many days

friendly helpful staff. complimentary breakfast, plus free drinks and snacks 24/7

have liked more room for floor work in the gym

we stayed with 4 small kids and the suite was perfect for 6

room service would have also been great but we were able to door dash as an alternative

no swimming pool. small gym. expensive parking

love location, bar and restaurant!

i had to ask for coffee capsules and water every single day despite having a daily room service and the valets at the door sometimes would open the door for the guests other times

room cleaning was sporadic. often room service

for room service delivery could take up to an hour

blather sitting area and gorgeous marble and wood bar in room

breakfast choices are limited for people with allergies. you need to wait to get a place.

room service options weren't great

i got hurt in the gym badly but was not compensated for it.

also they have wifi connection problem in the room have no wifi used in the whole 2 night

only thing i didn't like is the lack of options at the room service and at the restaurant on the first floor for my son to eat, since he is extremely

the bar, cafe, and restaurant

cover charge at the bar on weekends when jazz trip plays.

there is a reason that out of every hotel on the planet, spa valmont chose the carlyle

the jazz bar was so crowded and popular we couldn't get in!

nice gym facilities (though small)

the gym is usable

breakfast and their room service

wifi didn t work, room was tiny.

room was good size and bed comfy. fold out sofa was comfy for kids too. bathroom good size.

the wifi was pretty horrible in our room however that was completely minor and did not affect our stay

location of hotel was excellent, breakfast was great

cleanliness, staff excellent, breakfast buffet

room was not huge but had plenty of room to move around with 2 adults and 3 kids and to store cases etc

assistance at the desk and the gym were particularly excellent.

the flexibility with late check out

were a couple of issues with the wifi not connecting properly or going slow but reception were quick to arrange for routers to be

room service is lacking a lot

own bar a snack facilities would have been ideal, although is next door to a pub

wifi wasn t the greatest.

arrived early and we checked in our luggage s then went to breakfast and by the time we came back our room was ready

no minibar at the room. no early check in

the room is really huge comparing to other nyc properties, my kids can run around

we asked for a late check out and they couldn t accommodate, i explained that i m unwell with the flu and

a fridge

my picky kids and i loved everything we ordered

the gym and meal options

no laundry on-site

of the rooms hot bathroom had insects in ceiling charge for resort fee but do not have pool, laundry no necessities

room service and ease in ordering

gym was good but peloton bike needs attention

gym room good enough

view from the hotel, nice gym and swimming pool, helpful and friendly staff, spacious and comfortable room and good

00pm and the manageress in the restaurant bar would not let us in and purchase food and drinks we do not what her

that can be transferred into a bed-that was nice and a bit money saving for family staying with kids

the folded sofa for kids was really uncomfortable.

casual place to chill/eat with the kids in the hotel

yes the mini bar pricing, and no sign stating you had to pay for the water on the desk.

food for breakfast was great the room and bedding bed was very comfortable- gym was great but the tv/internet on the exercise machines didn t

i love the location, and decor of the property. it had a restaurant and bar on the ground floor.

beds were comfortable the bar was nice and the full length mirror in the bathroom was

should advertise availability of shuttle service more

very convenient free shuttle to newark airport. also offers a shuttle to nyc.

shuttle service status from 8am :/ not useful for early flights

sleep my entire stay was on the forth floor called desk in ask if they’re was a gym on top of me

hotel contracts with shuttle service to nyc for fee(currently $10 each

also they had below % which was an awesome ice bar in the

bar was atmospheric and staff were very good

great location large rooms nice gym

enough service help in the lobby bar and the secondary bar did not open until much later

only thing i didn't like about the hotel was the connecting door in between rooms, which had some kids playing around with it during the night and the room didn't have a mini fridge which would

menu in room for room service, ordered what i wanted and the wrong version came, complained and this was

wifi in both the rooms and the conference areas was extremely spotty and made it nearly impossible

room service was speedy

wifi and one of the lift was not repaired for 4 days in a row creating 10 -15 minutes wait at rush

bed was comfortable, wifi was good

one of a kind venue. everything first rate as you would expect. the spa was also lovely.

the iconic oak bar was closed.

the champagne bar service and food is the best and a great place to sit and relax after a day in the city

paid wifi very expensive breakfast lot of extra charges way too expensive for what you get

was i didn't have any cell phone reception in my room and i wasn't going to pay $15 a day for wifi