dining, lounge, pool

the food order thru room service was great

food at the pool was super expensive and small for the price

wifi was up and down

wifi always a pain to deal with. shower and lights too much figuring out

substitute of 20$ minibar credit for your breakfast ( not able to provide due to covid and staffing) is a rip off

bar and the pool were much needed in the heat, views from the roof are amazing

staff was super accommodating and provided a late check out when asked

no breakfast

my kids got put on another floor - they also had one light by the bed unscrewed off the wall so their

& helpful staff - the location (subway station was 1 min away) - the roof top view - the free late check out - bed was comfy - the room was small but had everything we needed and a wonderful

top deck, the code stuff instead of a key is different, but dont get intimidated its easy, got a late check out just by asking someone at the desk

we were very appreciative of them accommodating and early check in

very good location. little treats and candies available for free. early check in was possible

from the room to the view event up to room service

lots of services like laundry, nail salon, barbers & dry bar

rrently undergoing renovations, but should be open soon) on the

the wifi was glitchy and often didn't connect, but i have unlimited data so i didn't stress

other daughter) small but adequate gym

off-site food delivery / room service provider was very poor

wifi was poor - it was slow and kept cutting out

well equipped gym

staff member did not let me have a late check out even though i have ihg membership

poor wifi

walkable distance from all the famous areas, very nice staff and also a great gym!

the size of the room is a bit small for 2 kids.

sad that the spa was not open

it would be helpful if the gym was open later

this is just a very nice hotel. the gym/spa was great! lots of nice places to eat in the area.

the kids thought it was as great as we did

expensive, particularly as the gym and bar area were not in use

room service was great and staff was very polite and accommodating

room service was delicious and prompt

room service was fast which is always good

i enjoyed the lobby bar and coffee shop daily

excellent gym. very relaxed communal lounge area.

location, nice gym, great coffee shop, $30 daily voucher to be used on coffee, snacks or at the bar, super

the view from the room was fab and the gym was a total bonus

also, if you are young or just way cooler than us, there is a trendy bar in the lobby, a music space and a gorgeous rooftop bar that always look like really fun times

breakfast was delicious and bar staff made some tasty drinks

location was perfect, staff was outstanding and the bar was fun and wonderful.

room service food was delicious

perk of day passes to crunch gym across cooper square is a bonus, but that location of crunch is poorly maintained and stuffy

a really great hotel , very friendly and helpful. the bar and garden were fantastic .

gym is well equipped and the service is solid

staff at check in tried to charge me $1500 more than set price, and waited over an hour on room service

the gym could be more extensive

attention to details w room service was excellent too

lunch in cafe and room service

location, nice staff, nice room, able to accommodate most requests except for early check in but was able to upgrade my room to higher floor with complimentary breakfast during

was told several days in advance that i could check in early because of low traffic at the hotel that day

it was very clean the breakfast was good and the staff was very nice

the room was very clean, the breakfast was delicious and i was so impressed with the friendliness of the front desk staff

with average fitness, we also walked south to access the brooklyn bridge to visit brooklyn's dumbo for lunch,

the simplicity, cleanliness and complimentary breakfast.

breakfast, cleanliness and comfort 10 out of 10

the people working there were so nice and wonderful, breakfast is a must at least once while there

location, breakfast, small cosy hotel

loved little touches like free breakfast and a charcuterie plate

i was not as impressed with the cocktails in the rooftop bar as i thought i would be

the rooftop bar had a great view

design and a great bar on the roof

the crown bar at the top has raggedy, furniture, and it's finishes are worn

hot and iced water are available in the breakfast place if you need to refill

room wasn t ready at checkin and room service got mixed up once but the hotel took care of it.

bar has a cool vibe

of room service and mini bar

the fitness room is small and too dark

the room was clean, the staff was very accommodating, the room service was quick and attentive.

the library seating and breakfast area ! the bar the interior decir

the tablet in your room to order room service was great

finally, the wifi didn t work so i wasn t able to do something for work

was excellent, wifi was quick, tv system excellent and bathroom compact but functional

wifi doesn t work

bar team could be more welcoming

this room with two double beds was really ideal for us and our two kids, and it came at a reasonable rate for four persons (about 280€ per night)

my kids used the gym which was easy but you have to book a time in advance

also the ice machine by the gym wasn't working

my kids used the gym which was easy but you have to book a time in advance

gym did not have a scale nor an 8 or 10lb weight

also a place downstairs to sit and eat if you're bringing food in and i believe and a small gym

breakfast but all else was great

the hotel also offers breakfast and has a gym

the gym has only some (heavy, no light ones) dumbbells, almost completely useless

small but good gym

enjoyed the breakfast very much

free breakfast was a plus

and modern staff were very friendly and helpful good breakfast location is great, very convenient for the subway and for walking to plenty of areas good

breakfast was ok

the rooftop bar and speakeasy below ground was amazing

pillows and very good shower; location; basement jazz bar with live jazz music; very helpful

there is a cool bar and restaurant downstairs with jazz music

booked the rooftop bar a couple of nights but was told it was closed when it was open - not a negative just maybe some

the rooftop bar was just beautiful at night and christopher at the basement bar is the absolute best

asking for tea with room service, they just brought us tea bags: we had to heat the water ourselves

location, room, gym

brilliant gym, very comfortable beds, nice and warm

locations of the hotel. lobby bar and restaurant. cleanliness.

location and gym

breakfast at the hotel was delicious, and the staff were lovely and efficient

we were then offered a late check out, which was great and

room service was good too

room service because they don t have all days

the gym is small, but well-equipped and nice

the wifi was slow

are quite large, great views, dark and quiet rooms with comfortable beds adjoining rooms for kids very happy with the

even no room service noise

are quite large, great views, dark and quiet rooms with comfortable beds adjoining rooms for kids very happy with the

room service was very overpriced

location is fantastic, the staff very friendly, restaurant and bar are great

ordered fresh cookies from room service and they brought me 4 small crunchy chips ahoy for

the pool was very small. but still a luxury having one in soho

great view of the city and the gym was nice

room service did a great job with my breakfast

ey do have an adapter kit for purchase in the mini bar however

hotel is really nice and has a nice gym and coffee spot / restaurant within

daily jazz, piano player, cocktail/oyster bar and django bar all added bonus to the perfect stay

with my kids too

the room, the view the staff, the bar and the whole experience

for a smaller hotel, was pleasantly surprised that they had an adequately equipped gym

we were not given any information about the breakfast (i don’t think it even existed), nor the gym (i didn’t even realise there was one

is a traditional urban hotel with some nice features like a compact but well-equipped gym and a simple but good quality breakfast

hotel advertises a spa and gym which is why i booked it

what could be better is a kids menu in the restaurant.

“room service” is just the restaurant bringing up food

no room service even provided because it wasn’t greater than 4 days

room service was by default not provided, and you had to give notice a previous day whenever you

has no room service at all

hotel employee at check in was excellent. the bar was great!

quick elevators and not a lot of people traffic. i appreciate the early check in.

there was a gym but who has time to use it when you are in nyc

the check-in process was easy and they were able to accommodate and early check in for us

the location was good. we asked for a early check in and got it.

were efficient, straighforward, found early check in from overnight flight

also went to the pool, great place for a swim in the sun, best sushi available there and nice cocktails

ridiculous resort fee for wifi

the rooms were nice and a good size especially for manhattan and the gym was also very very nice - but the views were just superb

the gym is small, but excellent

wifi wasnt free

basic amenities during the pandemic, no housekeeping/ take out our trash, switch out our towels, gym was closed

had flown a long way and requested an early check in if possible which was accommodated so we were very happy with the service and

gym was ok

also, wish the gym was a little more updated

had to go the gym in the basement to fill up my bottle

the gym looked decent (we didn't use it) and coffee and tea were available in the lobby and in the room (-)small rooms, lack of amenities like gym or dining options (-)tiny gym, but better than nothing. vending machine only had one brand of cola. (+) super useful to have access to an in-house gym (it's small, but functional) and a relatively spacious bathroom (+)location, gym actually open (unlike many other hotels now), wifi good, friendly staff, good price during the (+)location, coffee facilities, 24hr gym (-) gym was very small (+) there was also a gym in the basement which i don t think was advertised in the listing (+)level amenities were also a nice touch, with a vending machine, microwave, and a well-equipped gym available for guests

great room service

the second night, a large family group moved into the same rooms and their kids ran wild screaming in the hallways until 1 am

there was a great little bar and resturant and the neighborhood was very convienent with close access to resturants in soho

if you have kids, check out the color factory which is only 2-3 blocks away

the absence of the room service

other than the bar which was nice , friendly and comfortable, we didn't see too many amenities

showers every night, the entire space was unavailable except the front foyer, gym, and your room, due to a licensing issue that they didn t tell you about until after your

rgie)

staff is helpful and friendly. great gym facilities. best location.

staff are friendly and flexible, i was easily given a late check out

wifi and charging was all really easy

room service breakfast could have great

2) wish they had room service

no magnifying mirror nor place to hang small personal laundry

spa folks very friendly

amazing rooms and spa and gym. lovely staff. good location

amazing rooms and spa and gym. lovely staff. good location

have stayed in this hotel several times we enjoy the spa the cleanliness the staff is attentive and

the gym

the roof bar was fabulous with a view of the statue of liberty

the view of the rooftop bar, whenever it is not occupied by local business kids.

gym is not good.

room service leaves a lot to be desired

probably the size of the gym but other than that it was excellent.

gym downstairs

had an in room coffee maker but we had a pot delivered from little park for a very reasonable room service price so i can t complain

be helpful to have hooks for the towels to hang up in the bathroom room service the tray charge is too expensive and i didn't read the small print so my one pot of

and gym were spacious and products were lux

had a big comfortable room and i could get a late check out

an adult hotel (we travelled with teenagers) as we didn't feel any of the menu's worked for the kids but that didn't matter

the gym is also good

how busy the bar gets

the room service food was cold. i requested another hot breakfast and it came up cold 2x.

over priced room service but i suppose it's always like that.

service and attention to detail from the laundry to room service and housekeeping

room service: 1 coffee is $9 + tax 9% + tip

service and attention to detail from the laundry to room service and housekeeping

24/7 room service

% nicely added so you don't have to count) = $11

free wifi, great staff at the

didn't realise there was a gym until the day i checked out, and it says there is a business centre but i didn't see it during

we thought the gym would be a bit bigger.

construction on street. gym facilities and cafe closed.

in house cleaning services daily. reasonable wifi available

love the pool

the rooms were impeccably designed spacious, modern, and luxurious, with stunning city views and incredibly comfortable beds

high service charge for room service orders

building with transitional decor, attractive public spaces, and excellent gym with lap pool

the tv and expensive room service

this is a fun hotel, my friend loved the gym, it was small but quiet, and i loved the free drink tokens haha

bar with a tuck shop, basketball court and games to play on an evening

area were the sofas and games (which was the biggest attraction for us as we were travelling with kids) is actually a bar open to the public

everything. bar lounging area. basketball court. the room. the soaps

also felt safe with kids roaming (slightly)in that you couldn’t get in unless you had a room key

expensive room service

all the staff were excellent and very customer focused. cocktail bar and food excellent.

matteo on the bar had the most delicious cocktails made for us whenever we came down to the bar

gym wasn't great

room was too hot at night. room service is the most expensive i ve ever seen

none of those two items we and kids do not eat

the gym could be a bit bigger

just a really sketchy environment for myself and the kids

the best was the location and wifi free it’s was a modern hotel with espectacular gym

gym

breakfast was not provided as the restaurant was under renovation, and we were not informed in

fitness room very well equipped

from other rooms when somebody close the door in morning, room service knocking to other doors

roll-in bed for the kids available - kids had to sleep on floor

but it wasn’t that serious because overall it was a nice pleasant hotel to stay it and my kids enjoyed it

hotel; loved the adjacent felice restaurant in the hotel; great start i to the day for a relaxed breakfast; aperitif or dinner

the wifi is an additional cost and the hotel takes/holds a $100 upfront deposit for each night you stay

they charge for the wifi and was not very clean in general, the restaurant is pricey

the resort fee includes a glass of prosecco at check-in and wifi, however no coffee and bottled water in the room or spa and pool

wifi was free, but relatively slow -- ok for answering emails but not great for downloading files

the balcony area, the gym

she smile and talk to me every time i go for breakfast

breakfast had great options, the gym looked nice and we sat out on the outdoor seating area which was a great bonus

good location, clean & comfortable room with kitchen area & excellent breakfast

breakfast was good

gym had good variety and all machines were in good condition

no coin machine in the laundry area

we were allowed late check out till 1 p

loved the location and the gym!

guest laundry was really useful

no complaints did not use roof top bar as often a function on would be only thing

very slow wifi.

great wifi

what a birthday surprise, an upgraded room, balcony, early check in and as always such a luxurious hotel

breakfast was good and coffee/tea was always available

i didn’t like that bar open at 4pm that evening.

i had a great stay with my kids

only slight issue was that their hotel bar was closed at weekends

despite, making numerous promises to upgrade and then extend the late check out nothing came out of it

the roof top bar wasn't open bjt it was due to covid

limited facilities for now - spa and rooftop restaurant were yet to be open.

energy in that hotel will always be special- even with no room service/ restaurants the place was awesome

and when i imagine being there during the summer, the rooftop terrace with bar and pool, it has to be even more perfect

like noticing me wandering (avoiding the gym if i m honest) taking early morning photos and being invited to sneak to the roof top and (+) the hotel has a beautiful front lobby area, two restuarants, a rooftop lounge, spa, gym, and other quiet spaces for work and event planning (+) amazing gym (-) gym or access to nearby gym would be nice (-)the pool isn t swimmable. the gym doesn t have a lot of equipment. (+)mats provided in room, awesome rain showers, comfortable bed, great gym, friendly staff, delicious food in restaurant (+) gym was great (a little small if it had been crowded but it wasn't) (+) peloton bikes and a few machines and treadmills in gym (-)spa wasn t open was looking for some me time, only went to the gym for half an hour but ehhh wasn t really much to do especially that i live in brooklyn (-)rude staff, small gym, higher priced rooms with a view smaller than lower priced

concession and restroom improvement adjacent to the pool and specific hot tub addition

bar and restaurant were lovely highly recommend eating at the property

we stayed for five days, with two kids

arranged late check out at no surcharge

kids fell in love with the place and didn't want to leave

gym was poor. no business centre to speak of.