the beds were so comfy! and the pool was the perfect temperature!

offering mediocre at best and bar is poor

no complementary breakfast

buffet breakfast, free parking, ease of visiting manhattan by bus, nice amenities, close to services,

location was beautiful, gym was nice

ata

breakfast was great and kids enjoyed baking waffles every morning

the kitchen

though i'm sure this was because of covid)

some ladies were rude to our young kids

there is no room service

the wifi for our 4 day stay was totally unreliable

a good gym

we ordered room service but no one told us it was 'cash only.'

most disappointing was the early closing hours of the restaurant and room service on sunday night and that there was nothing available monday

we have to go into the gym to take water from the dispenser

the laundry was out of order during our stay which was inconvenient

free breakfast was excellent

the breakfast choices were amazing

the gym and guest laundry service are a fine perk

if cocktails could be ordered from room service.

location next to subway, comfortable beds, room service, staff

imagine i have to stay in a room with wife and three kids with only one queen bed room

i even asked for a late check out and was granted it no problem

gym is great

wet bar (kitchenette) could be better, include a toaster and utensils.

cozy bar with live jazz and nice cocktails

fitness center is kinda small and dungeon-like so if i were going to ask for things i'd like to

fitness centre had everything you need classy nyc accommodation

absolutely perfect for a jazz bar and museum getaway from our rural home

hotel is great!! lobby area bar is fab. bed is super xomfy

live entertainment in the bar on weekends

morning coffee shop and evening jazz bar were a delightful surprise

gym wasn’t open due to renovations

the bar and breakfast pastries and coffee selection

the gym

for families with kids thanks to the spacious one bedroom suites

oh and the gym could have used some weights, but i guess there's not enough space for that

in another hotel after staying here and i had a really hard time adjusting :) great staff, nice gym, perfect beds and view, great to have a bathtub and kitchen

general facilities including laundry and gym are very helpful

what i understood from the staff is that in the building there is a gym, and that's where the noises come from

live the view and that i can bring my fur kids

the reception is on the 6th floor and so is a bar with a lovely view

gym was very equipped too

we arrived around 10pm and couldn't have been more stunned by the view from the bar patio

the staff is so friendly and the gym is so clean

pool was small and not adult friendly.

the rooftop restaurant would been helpful to have a kids meal

the pool would have been better if there weren’t a ton of rowdy kids splashing around and throwing a beach ball

pool was smaller than we thought but the kids didn't really mind

gym, pool, sauna, vending machines and all facilities were great and well maintained

especially,i really liked the gym part which consist of seperate rooms for each types of sports

the staff was very helpful and helped us with an early check in

access to pool and gym

clean, really good location, it has pool, sauna and steam bath inside the hotel, and u can use without extra charge, employees was

no room service from the restaurant or coffee in the room refills.

the staff are not friendly, especially to kids.

such an inconvenience if you have kids the moment they wake up, they want breakfast

surprise: as many other reviews mention, you receive a $25 daily credit to use at the hotel s bar or restaurant

breakfast time changed i was told no room service and when i went downstairs to order i was told i had 15 minutes before the kitchen

room service is not good

view from room, bar and restaurant

orry to say

wonderful location and top breakfast, complete with views

the kids robe and toys are a beautiful touch

spa was perfect even for kids

room service was served in take out containers

great for a family with young kids

well equiped fitness center and nice indoor pool

friendly atmosphere, very clean, big suite, perfect location, staff were terrific, pool and sauna every day

seating in the bar area

decor, clean rooms, convenient to madison avenue, hotel were very accommodating with late check out

practically a full bar in the room and the selection of treats was amazing

they gym could be upgraded

coffee and pastries in the bar were too expensive.

my only small thing is the staff seemed confused with one member confirm the late check out on our arrival and the other on the day saying they had no note of it

love location, bar and restaurant!

vegan options and limited vegetarian options in the restaurant and/or room service

ning) was delayed.

room service and restaurant not very good.

blather sitting area and gorgeous marble and wood bar in room

there is a reason that out of every hotel on the planet, spa valmont chose the carlyle

the jazz bar was so crowded and popular we couldn't get in!

nice bar and restaurant

nice gym facilities (though small)

cover charge at the bar on weekends when jazz trip plays.

art from oliver in the bar) there 3 small examples: laundry back late they forgot my morning call and the car i booked and confirmed was going to the

used glasses left on the table since day one, old bed blankets and covers for the second kids bed

for late checkout they charged us over $300 each, breakfast for 2 adults and 2 kids was over $120

we arrived early and were able to get early check in

stayed in a 1 bedroom suite with our 2 kids

nice staff, good gym, cool bar upstairs

and the hotel has a gym

gym was good

i called to ask if there was a pet fee and was told no and they were dog friendly

spa and gym well equiped

the hotel does not offer breakfast

wifi is fast and free

friendly staff

had a very nice continental breakfast of pastries, cereal, yogurt, juice coffee and hot cocoa

room service came each 2-3 days

big rooms , great location and staff, room service and the food was good

food and room service assistance

very attentive staff. wonderful pool and spa area

very attentive staff. wonderful pool and spa area

gym, pool are great staff is making progress compared to previous

wifi wasn't easy to log on

great bar and great restaurants near by

wireless speaker room very small if you want a drink you have to go to the bar and pay bar price no small bot of liquor available or 1/2 bot of

nice bar attached

couldn't get the hotel wifi to work on my girlfriends iphone 6

i wish they had a proper bar within it

the breakfast is awesome!! and location of the hotel perfect

kitchen set-up was great for eating in

nice laundry and gym

super clean, nice view of the city, convenient mini kitchen

we needed early check in as our flight land at 4:00 am - the hotel was generous enough to accommodate us,

breakfast, high tea (snacks) and a heavy app service and free unlimited booze were included in the

location, breakfast, and all the employees.

gym can only comfortably cope with four people in the weights area

breakfast very varied and plentiful room comfortable and clean

we had asked for early check in, got no response and clearly the hotel didn't accommodate this

luggage storage when early check in was not available

the gym only had 1 universal machine and weights only up to 50lbs

has great facilities, well priced, good size rooms compared to many, clean modern bathrooms and a gym

location, staff was great, bag hold, early check in

accommodated us for a late check out and stored our bags free of charge

cyril at the reception and david, the breakfast host, were both very friendly and helpful

things like extra napkins or extra cups, we travel with kids so it was kind of a big deal

fit one adult, two small kids and 3 carry-ons

i was also granted late check out

mini bar and bottled water was very pricey

the gym could be bigger.

maybe a bigger gym.

watch your toes on the bed legs gym was not great

broken elevator to gym

storage bench on entryway was missing and choice of wines in private bar in living would have been better as i upgraded to 1 bed room suite

drink prices in the lobby bar were a little outrageous

wifi was fair but there was a direct connection

we loved the bar itself but totally dissatisfied with the quality of the drinks

not free: wifi and breakfast

the restaurant and roof top bar was great too

the bar corner could do with a bit more light. i was a bit too dim for me.

central location, walk distance to most attractions great bar and restaurant on the roof.

bar offers a great atmosphere and even better view of central park

rooms, perfect location, gym is just good, staff extremely friendly and helpful, great

was hoping for a buffet breakfast ud83dude0a but the restaurant offered great a la carte breakfast

ordered room service and the order was wrong;however, the staff gave us complementary wine and cheese

breakfast choices are limited for people with allergies. you need to wait to get a place.

but with no tv or wifi in my room, it was an inconvenience as i had the engineer in there dismantling things

the wifi worked flawlessly and the tv was fine

breakfast was an excellent bonus and a big reason why we chose this hotel

due to my late night flight, i was granted a 2 hours late check out extension

i had a family with kids next to my room and they were very noisy

and water on the floor … manager was kind enough to give me a late check out

breakfast much better than most 'breakfast included' hotels

there is a daily $35 charge for housekeeping and wifi that adds up

was able to get late check out on day of departure

the view, the wifi, the free phone calls, the staff was very-very helpful and nice.

my picky kids and i loved everything we ordered

above no refrigerator would be good to include info on fitness center in booklet on amenities elevator tricky to

a huge relief for my tired kids

location, and perfect property if you are tracking with kids

great check in staff, housekeeping and room service

24/7 room service with good choice of drinks and food

location is very good. it has a pool on the roof that the kids love.

movie theater and plenty of resturaunts in walking distance perfect and free breakfast

booked it for its space because we originally were going to bring our kids

hotel employee at the bar was amazing

there was no restaurant that served you for breakfast & the bar was rather cheesy.

pancakes we're little kids frozen pancakes for sure, there was no flavor on anything, can get better breakfast at any

location is great, as is the view. the gym is truly amazing.

i wouldn't stay there with kids

early check in

new facilities and amazing gym.

coin laundry machine at the hotel

at the reception, medvei for the smooth check-in and kevens for the late check out

everything.a little pricey but thats nyc.would have liked a pool and sauna

bar/restaurant/gym open

missing pool and spa

t expensive) bar with live music. all the staff are top flight.

really like the family atmosphere and having kids the fact that they cannot run out the front door is really

from room, lobby perfect to relax with kids playing on game station

the staff were so helpful and friendly especially with our two kids!

had an adjoining room with our kids and it would have been nice to have the option for one room to be a king size bed and the

entertainment at lobby for kids and adults, times square views, breakfast, dinner, never too crowded, no waiting time for

small gym, but the pool was closed

the breakfast was very good

breakfast is included in the daily rate, and there is a bus stop in front of the hotel where a bus

there was just one treadmill at the gym.

nice heated pool, also small nice gym

was i didn't have any cell phone reception in my room and i wasn't going to pay $15 a day for wifi

sent up a piece of cake to wish us happy birthday to the comfortable beds and amazing food from room service

we enjoyed the champagne bar , breakfast and proximity to bergdorf's and central park

in the room had stains, the whole floor where the spa is smelled from cigarettes and there were some people sitting in the hall smoking

the gym was well outfitted

room is very small, there are 4 of us 2 adults 2 kids and we can barely move around

unknown delivery free on room service

included $25 to spend every day & free wifi, staff were friendly & efficient, nice &

of the hour wait to check in, having to take an ada room or wait with everyone else with 2 small kids for our reserved room to be made available

pool but hey that’s just been fussy for the kids

no room service but i know that is covid related. hallways are a bit tight.

they met our request for an early check in

great location good staff, room service good

every single one of them including the bar tender and hosts at the bar next door and are all time fave, jesus

was fantastic, room service great, room upgrade pretty sweet

very far from everything, bar is closed almost all the time

was great and i was able to relax and be able to do my work and have no problem looking for parking i know because of covid-19 the area of the lobby was pretty much isolated but i don t

no room service or any type of food available really

coin laundry available

wifi is not that great; it worked most of the time, but the procedure to get it working is not very

kitchenette wasn t much of one

lots of loud young kids in the lobby. the elevator was so small and slow

no room service

kitchenette was not well equipped

hence, why i didn t know they had a laundry room

the rooftop bar albeit expensive is worth a

great location, clean and cozy rooms. good restaurant and bar on the hotel. good price for ny.

the rooftop bar is also very nice and convenient

bar on the second floor has a great back room for guest to hang out at along with two patios that

loved the coziness of the room, window views, and coffee in the mornings in a beautiful bar room on the second floor

pool and gym were clean and nice

this is my second visit and it was amazing. the room, staff and bar was nice

the pool was the only thing missing maybe next time

location is good and pool

very early check in no problem, location close to a lot of stuff

a bunch of little delis and cafes around, great grocery store with a hot bar and a lot of takeout options

the location is great! broadway plays and good activities for kids are within walking distance

we arrived early and they offered an early check in but we opted to wait because we wanted a room with a

was friendly and we were able to get an early check in and luggage storage after we checked out

ability to go to a small shop in reception but choice was limited/snacks and when you have tired kids after a long day sometimes you just want to order something hot and nutritious from a menu and

we stayed with 4 small kids and the suite was perfect for 6

room was good breakfast was good gym was basic but enough

the location was very good, my kids enjoyed the hotel.

the wine hour each day was a pleasant surprise, and the free snack area made my kids weekend

they did not have breakfast items on their room service menu

only thing i didn't like about the hotel was the connecting door in between rooms, which had some kids playing around with it during the night and the room didn't have a mini fridge which would

location is perfect and very convenient when travelling with kids

i used the gym and it was clean in there

bed and couch were comfortable bath tub - great for the kids friendly atmos & staff

bar fridge,no tea and coffee gear

very comfy and having a laundry room down stairs was fantastic

excellent gym

good gym, friendly staff, good free coffee and filtered water in lobby

we did use the gym however which was open

nice hotel. very clean and friendly. nice gym

also, there s no room service, and the otherwise nice restaurant serves breakfast only and until 10:00 am only

the gym and the ac is very old fashioned and need some fresh ups

gym facilities are really poor

laundry service was very quick for same day

i wished there had been a bike in the gym.

location, room size, gym and fast elevators

wifi in both the rooms and the conference areas was extremely spotty and made it nearly impossible

bed was comfortable, wifi was good

menu in room for room service, ordered what i wanted and the wrong version came, complained and this was

no room service

especially when the stuff come to clean and shout 'room service' at the early

until checkout, & each room is allowed 2 free bags, & we had a suite, so they charged for the kids suitcases, & any shopping bags

very noisy from outside and inside. almost no wifi!

it did not have room service

wifi quality could use some improvement

travel to nyc frequently for work and the room service prices here are a bit shocking compared to other similar hotels

even the room service was a good experience

room service wasnt good cheeseburger and pizza wasnt eatable

the waiter in the bar had good menu suggestions

ice machines would be more convenient than waiting for room service.

size of room room service waking us up everyday at 9am to clean our room

great location, clean rooms, friendly and helpful staff and good fitness center in the hotel

is okay considering that it's in the middle of times square but the facilities are old, the 'fitness center' is located in the basement and has no ventilation at all, it feels like an oven

arrived early and we checked in our luggage s then went to breakfast and by the time we came back our room was ready

you have no laundry service. it would be excellent if you have one.

also, the breakfast area is a little tight, so be sure to get there early if you really want a seat

staff, clean room, really close to the bus stop to go to ny, is 8,50 adults and 3,90 for kids 3-11 round trip

breakfast was quite limited in options but we've notcied that us breakfast standards are different

no crowd on the fitness room, which was only reason traffic to laundry room was tolerable

happy to be there, the breakfast area was so nasty that it looked like a child party with 40 kids under 5

need more options for kids. maybe an x-box? small movie area, pinball machine? wii?

gym was a bit small

complimentary breakfast had a great variety of food

everything is perfect. breakfast, room , mattress, ac , looby front desk. 0 complain.

special thanks to the amazing bar staff especially brenda who makes the best cocktails

it didnt get changed after last guest) and there were no new replacement rolls until we requested room service

free wi-fi in rooms worked great and room service was consistent

the daily room service and fresh towels was a plus

location, room service food was really good, staff was very helpful and the hotel was very clean

loud, could not sleep windows to the common lobby, so could not open it, was dark no breakfast or room service no tea, or coffee in the

restaurants and bar were great

room service and ease in ordering

only thing that could have made this place better was a rooftop pool and a bigger gym

i made the reservation it said that the breakfast was included, however only a sandwich was included and only one choice of beverage, ( (-)enjoyed the overall experience, i wish the advertiser would be transparent about the breakfast situation (+)helped us with find our daily activities invited us to free wine &, cheese event which was lovely breakfast was (+) the hotel itself offers very good facilities, comfortable rooms, and a nice, well-organized breakfast that gives you a great start to the day (+) good breakfast not typical in us, nice rooms (should need a refresh but hotel is really big), strategic (+) amazing breakfast with many different options (+)pleasant staff room was very spacious being a family room 2 queensize beds in breakfast was good (+) we like the breakfast that was offered (+)and go breakfast fairly ordinary (+) breakfast was a great idea - grab;n go was a splendid idea (+) the wine hour and breakfast vouchers were a fantastic perk

fantastic location. great value. gym. size of room.

gym (very well equipped) and swimming pool with amazing views of city

nice pool and

pool was closed and spa not open every day

amenities are very good (pool, gym), and the turn down service as well

impossible to have breakfast for less than $200 for 2 adults and 2 little kids

wasn't cleaned daily nor were supplies provided to do it myself, neither the laundry or the trash were picked up or emptied on a regular basis

room having a full kitchen, all kitchenware has to be requested at front desk

were supposed to have a gym, but the treadmill did not work and they have breakfast listed but the breakfast that they

breakfast could be better and the pool is a little small and cloudy but was nice to take a swim at

location was decent and good room for the price. liked that it had a kitchen