no response to request for early check in and late check out genius perk

check in accomodated early check in, friendly staff

no laundry service available. no breakfast option.

we arrived early with no issue with early check

would leave dirty laundry, cleaning chemicals and rubbish out in the hallway

didn't use room service but choices seemed limited

in the evening, the beautiful breakfast area becomes a bar serving excellent cocktails

the room service was nice and quick and the whole check in and out was smooth

love the town. staff was nice. hotel was quiet. accommodating with kids.

room service

great wifi

great gym and room.

only issue was having problems with the wifi

good wifi

the gym could have more equipment, but for a hotel gym it was ok

service, rooms, facilities, staff - we were a group of 10 (kids and adults) (+)very nice breakfast room is bigger than i thought there's kids playground (+) there is a big garden behind the hotel with a playground for kids (-)in reception after a long journey to be greeted by noisy kids high on a party, getting fractious with their stressed parents

one of the bar staff had an attitude

i think the only thing i would recommend they improve is the wifi

no menu in the hotel room to order room service had to find the menu online.

parking was thankfully easy and free

great, quiet location with a nice view. room was clean and the wifi was working very well.

nice style and design details, very welcoming staff kids friendly breakfast was incl

the breakfast is buffet style hot english and waffles for the kids

appreciated that you could ask for room service but it wasn t automatic as it isn t always necessary and allows you to maintain

did not have item on room service menu available

wifi not working properly

prices for food in bar could have been better with more gluten free options.

the bar area quiet and comfortable

kitchen it's no open until late, so no chance to order room service, i have arrived very late from

room service was dear and i was charged 9 over

room service kept knocking then disappearing when we came to open the door happened countless times

late check out should be available at all times

breakfast was delicious, with lots of choice

the gym was well equipped with modern machines

lovely breakfast, good scrambled eggs

the car park was also large with a good amount of ev chargers

onsite free strong wifi good size room and bathroom fridge in the room high quality tea and coffee very

warm, a little tired, but nothing serious, staff willing to go an extra mile to help

our room was a little dated but we did ask for early check in so may be we got an old room

bar had friendly atmosphere; really good all round - top

i requested early check in, which was confirmed prior to arrival, and when we got there at 2pm, we were sent

location, staff, rooms, bathroom, breakfast, price - everything amazing and we will definitely be

staff are very accommodating. comfy beds. good selection at breakfast

its extremely clean 2- the room space is well utilized 3- wifi speed and service was good 4- great hospitality from the hotel

lemon or limes in the bar ordered corona beer no lime and a gin and tonic no lemon when a staff member could have nipped

bar is bright and modern, drinks were very reasonable and the room was lovely and spotless

the room was clean and had good wifi

they don't do room service and they don't have tea and coffee in the room

no room service or breakfast facilities

re than made up for

checked in quite late, around 2am, and instead of check out at 11, we were let to have late check out, at 2pm, which

ey were lovely and tasty) and very helpful staff, comfy beds

i was upgraded to a better room because wifi wasn t working properly in my original room, so they helped me with the luggage again

room, breakfast

staff were fabulous and so accommodating especially with the kids

the free parking is fantastic

lousy wifi reception throughout hotel

room was clean and nice tv was excellent and there s included free wifi & breakfast is also included but i overslept and missed breakfast but , overall a very good

and spacious rooms and good super fast wifi internet coverage

free car park free wifi checking desk staff very helpful breakfast good

employees, great breakfast, great location

amazing staff and good breakfast ud83dude0b

staff were so friendly and helpful rooms were clean and comfortable and had everything you need breakfast was nice and constantly restocked shops around the hotel - tesco express and costa coffee

laundry would be a nice option and perhaps rotating the breakfast options

breakfast and lovely polite staff who were very helpful

check in and late check out

nice clean room - the kids loved the pool.

manager gave us a complimentary drink, free late check out, few other things

room 628 free wifi perfect

the room service was also very good and everything was cleaned and renewed to order and satisfaction

cost us 121 for a load of laundry, incl 4 each for my wife s smalls (i could hold 5 pairs in one fist (-) laundry is quite expensive, but we found a lovely self-laundry place a few steps further along high (-) towels left in the bath for laundry were ignored on one day - but towels hung on the door pegs for re-use were taken (*) my first time checking in a hotel with no fridge, ground floor with laundry area window view, dark corridor

nice room and good gym. well located few meters from the tube.

location and room service

gym was a bit poor, heating not working there, remote control didn't work, no music

i also appreciated the gym facilities

the staff were friendly and although couldn t accommodate our request for an early check in were polite about it

good free wifi access

fantastic location for kew gardens and on site parking a great bonus

the room itself was fantastic; super comfortable bedding, a great bathroom, good wifi etc etc

the food at the restaurant was excellent quality and reasonably priced and room service is available

no extra costs for room service, but staff tried to charge us twice for the food delivered

no microwave, i had to warm milk for kids ..

including 24hr room service should you desire noddles after the gig

we checked in fairly late after a concert so the restaurant and bar were closing but the staff still made us pizza and served drinks for us

better room service, noise, smell and better lighting. breakfast option must re-visit.

room service could have been better, ordered food from outside and drinks from the hotel , but was

the washers and dryers could definitely be better maintained, although they provide ample laundry detergent and softener

crowave, fridge, electric hob

the bar area downstairs is homely and relaxed

in the kitchen area not working had to plug the kettle in another socket on the table under

kitchen facilities, super shower and overall, super comfortable room

clean and comfortable, decent gym, great food

the wifi worked well

advertise the gym facilities at the hotel, no pictures on the website otherwise i would have brought my gym gear

mple) and the sole staff member was busy with a demanding customer so it took

the coffee machine wasn't working so when i asked they turned on the bar coffee machine in the moning and made me my morning latte

the second night the next door room were continually shouting at each other, kids screaming and doors banging until 4am … started again at 6

the staff were very friendly and helpful and the bar was comfortable and the food was good

very friendly abd helpful staff. good breakfast and good wifi.

drinks at the bar were not overly expensive

no early check in available

the rooms were clean, and room service was provided every day

early check in as flight was early

across the street from the hotel, this is very important for our family traveling with young kids

allowed early check in with car park to allow us time to get to carnival

we asked for early check in, and we got it

great location great parking and a fabulous party and over night stay .

extra to have balcony and didn t get one after enquiring we received 2 complimentary drinks and late check out as a gesture as couldn t move us rooms

nice pool although it has to pay gbp 20 per day.

the hotel is just beautiful. both kids aged 16 and 12 loved it! what more can i say?

breakfast came freezing cold which was upsetting as i had laid 20 each and extra for room service, the coffee was also cold and we ended up having to wait hour and 10 mins for our food

had an issue with a lady and kids in the hallway outside out door

was no bar open for a drink which was a bit of a let down for us with going to watch the

excellent room size with all expected toiletries plus tea/coffee making facilities and free wifi

room service served

kids enjoyed the tv in the bath

got an early check in

cosy olde worlde bar and five minutes from walk from kew gardens main gate

the bar and restaurant area was perfectly set out and beautifully decorated

couldn't connect to the wifi. but in fairness i didn't try very hard or asked for assistance

kids loved it

no wifi in the room and if there was there was no indication of this or access

wifi wasn't working very well.

wifi doesn t work! not same as marketing photo, just a basic guest room

the free wifi was good too

rooms, friendly staff, great bar with lots of drinks variety and sports

my son used the gym and the pool and the staff there were brilliant as he even entered a gym competition

the pool/spa could be alot warmer. thats the only issue we find

up to the sky bar for a drink but was a band on which was far too load so didn t

comfy bed and scrumptious breakfast ! would have liked another night to use the pool

room service was very prompt

great location,good value,free wifi,.felt very safe on my own.

after a full day in central london we would head to the designer outlet for a meal with the kids

after a full day in central london we would head to the designer outlet for a meal with the kids

it s for workers, tourists excellent location, vast meal menu with room service, a bar and tv, quite lounge

free parking and large rooms with very good facilities at a reasonable price

board good amount of hangers all in reach close to train station o2 empire, 2 lovely pubs near bar westhespoon, about a 10-minute walk

we had arrived on long-haul with kids so we re exhausted

my teenage kids didn t feel safe or comfortable

and the wifi worked really well

very clean, staff were very helpful and friendly, and there is a small bar to meet up with.

the breakfast was very nice, with everything you could have wanted

breakfast was excellent, when i attend the matches at wembley location

two televisions in the room was probably unnecessary and when you are in bed with the kids asleep you can't control your own tv without switching the other one on

location was perfect for sse arena and the room was fantastic with 2 kids with me.

stay in wembley we stayed here so we could visit the bubble place and it was so close to cafe bar and restaurants beautiful room would definitely

free wifi smartphone to take out with you - greet touch

excellent hotel gorgeous spa amazing food delicious cocktails

immediately upgraded, kids felt like they were

tv volume set too low at 12, with kids on their mac books watching programmes no way i could hear the tv

the gym could have been improved

breakfast is excellent and location is very good.

equipped with enough comforts for a 3-day vacation: hot shower, a nice and comfortable bed, tv, wifi, and a kettle with some tea bags

without us even asking- changed to a bigger family room, extended our parking, even gave the kids a pack of

the staff were outstanding from start to finish and were really helpful in assisting us with an early check in

briefed on the facilities and times of breakfast etc

the gym was very small, barely worth mentioning, and there was an issue with unlocking it.

bonus that it has a gym and i didn't expect that

we had to re-login to wifi several times a day

the dao was spotlessly clean, as was all the utensils in the kitchen

central location, excellent staff, great breakfast

room service was really good so the room was always clean

with two adults and two kids, it felt so crowded that we were almost running out of air

pseudo breakfast bar in the lobby, and excellent places to eat nearby

room service and cleaning

decent and clean kitchen that was stocked well.

the wifi was quite good as well

heating was left on all night and we were boiling plus the kitchen staff were noisy in the morning but we were already awake so it wasn t too much of a

just a few kitchen facilities missing for cooking

kitchen did not have anything to cook with

free wifi

we were traveling with kids and were never made to feel uncomfortable for having them in the pub

wifi/ internet could be better

bar is lovely too

the first night we ordered room service at 7:30 and asked if it would be possible to receive it around 8:30