- location of the hotel - security systems - compact but functional rooms - good wifi

when you wake up in the night gasping for a drink but know the bar would be closed

liked the quality of the room, the friendliness of the staff and the excellent breakfast

t food surpassed expectations)

the bar could do with a few extra snacks. as the variation is very minimal

no menu in the hotel room to order room service had to find the menu online.

the staff were extremely friendly and helpful, the food was good - excellent breakfast

parking. overall it was not that bad.

they did not refill some options after room service, particularly the included water bottles

we ate in the restaurant the first night and had room service the next

free parking

friendly reception staff, nice room, lovely freshly cooked breakfast

breakfast was a great portion and it's very quiet don't get disturbed

the boston as it had its own car park, good price and breakfast included

staff allowed us a late check out at noon as opposed to 11 free of charge

1st evening of our stay and the lady was lovely friendly and helpful, even reminded me of free wifi in the hotel and helped me with the password

the wifi in the room was not stable enough for a zoom meeting

excellent wifi

very limited room service

room service

liked the location and the gym

for wonderful darkness, lots of electricity sockets, lights, space, clean, comfortable bed, good wifi, hot shower, good soundproofing, close to metro/tube, 10 mins walk to ealing broadway, big

friendly and helpful staff, who helped to change our room into a twin for our teenager kids

wanted a twin room for our kids, but the doubletree is more geared for adults

breakfast was excellent with a great selection and also had an evening meal which was very

we arrived early with no issue with early check

would leave dirty laundry, cleaning chemicals and rubbish out in the hallway

staff, early check in, car park.

no response to request for early check in and late check out genius perk

no laundry service available. no breakfast option.

drinks at the bar were not overly expensive

the bar lady was extremely rude on our first

clean, complimentary quality toiletries, room service if required, free wi fi, room quiet at rear and my car parked in sight

is very good, also have lots of different board games on offer which is a lovely touch, keeps the kids entertained

when i was told room service was not available, and the night staff can't speak correct english.

in, there is an open plan reception which is confusing and looks untidy, booked an early check in but they weren't ready for me and then it took over 20 minutes to be checked in

kids loved the pool setting and

depending on the day this can be very affordable for a spa break

food was great. friendly, modern stylish. great service and amazing spa facilities

pool was great for the kids and room was comfortable

staff and good breakfast

the hotel staff, including devansh at breakfast area, are super polite and efficient

are room was well situated next to the gym which my partner couldn t fault

bar and breakfast staff very friendly and excellent service

maybe a little more variation on the breakfast menu

convenient parking, great breakfast, comfy bed...

was lovely room clean and comfortable half price mini bar and room service due to restaurant closure

5 mile walk free parking quiet awesome breakfast restaurant - not sure what like but if breakfast anything to go by then probably fab

the breakfast was perfect

staff very friendly. allowed early check in. cleaner very helpful.

there a little gym too to do exercise and the foot the rueben the chef cooks is top class the guy should be in a

if you are with kids, something like that is missing in the evening, and there are no such activities in the hotel

the room service was great as was the veg lasagne

wifi wasn't great and could do with better pillows

the breakfast is buffet style hot english and waffles for the kids

the wifi was capable of supporting full video calls

i had a great breakfast stuff are very friendly an helpful we love it with the kids

great location for twickenham - walk or bus nice bar & friendly staff room clean and comfortable

they permitted a late check out and the staff were eager to assist whenever they were approached

the coffee machine wasn't working so when i asked they turned on the bar coffee machine in the moning and made me my morning latte

lovely staff, clean and stylish room, big bed, good room service, good room cleaning

a very comfortable stay, the room, breakfast and overall service is superb

simplicity of the bathrooms, size of the bed, 24h bar and room service

very friendly and appreciated our early check-in, which was especially helpful since we had two kids with us

the guys at reception greeted us and the kids so nicely and said he would check to see if there was a room available

the staff were friendly and although couldn t accommodate our request for an early check in were polite about it

good parking access, clean and cosy room. great spa facilities and gym.

i specially picked this hotel by filtering for swimming (for my kids)

he explained where the room was and explained about the gym

difficulty with menus for breakfast, paid for it, then could not find breakfadt menu when scanned

nice pool although it has to pay gbp 20 per day.

the wifi works well

bar is bright and modern, drinks were very reasonable and the room was lovely and spotless

beautiful building, bar open 24/7 for guests

we were disappointed however the bar and restaurant weren’t open due to new

bar is now shut sadly so you can’t nip in for a quick one whilst waiting for you room also our tv

bar good and staff all helpful and friendly

spacious reception and bar area

gym could be better equipped

we enjoyed a snack in the bar area

gym was a bit poor, heating not working there, remote control didn't work, no music

breakfast was excellent, my wife had room service and no tray charge!

wifi in the room was a bit hit and miss, ok downstairs

the minute we checked in we felt welcome, from all the bar staff, and particularly from the receptionist

hotel location was perfect for kew gardens and the parking arrangements outstanding

wifi signal in our initial room was quite poor so we asked for another room closer to reception and

the rooms are a good size, and the wifi works well

gym is for emergency situations

the wifi is not working properly

good room. excellent breakfast. very polite staff.

excellent every day room service, with replenishment of toiletries and bottles of water

perfect a very kind staff, a good breakfast, location was near to london underground, high speed wifi, very clean

hotel was beautiful gym was really great and top.deck area was fantastic

good location, clean room. excellent room service

location wifi

staff were fabulous and so accommodating especially with the kids

breakfast time in weekdays but still acceptable

staff were kind, and offered us a late check out. room was big and clean.

breakfast and lovely polite staff who were very helpful

the bed was comfy really nice staff and good selection with the breakfast

laundry would be a nice option and perhaps rotating the breakfast options

station is a 3 minutes walk where there s a small collection of boutique shops, bakery, bar serving foods

the wifi was very slow in the room, tv had a very poor signal.

had requested and early check in which was granted) but on arrival some one else had signed for our room

comfortable beds and late check out given at no extra

kids loved it

the staff can t do enough for you, the rooms are comfortable, clean and you get to use the gym/pool facilities

slept like a baby the beds were so comfortable, not to mention the amazing bar and restaurant downstairs ud83dude3b cocktails were 10/10 there

the free wifi wasn't strong enough to use...

i think it was fine. any thing that was uncomfortable was rectified by room service.

paid for late check out and cleaners tried to let themselves into our room whilst we were in bed

the bar area downstairs is homely and relaxed

great to have a small kitchen area too

low ground level) didn t have an cell reception but thankfully wifi was very reliable

the hotel itself is gorgeous and very modern, and i noticed local people like to hang out at the bar to work even if they're not residents at the hotel

couldn't connect wifi or connect phone to tv.

good room service

ick)

had an issue with a lady and kids in the hallway outside out door

the hotel needs to offer room service or even cold snacks out of hours

semi finials, lovely hotel, clean rooms, no parking but lots near by, i don t think they have room service so advised to book in the restaurant, but lots of places to eat, comfy bed, stylish

wifi very nice breakfast staff were very welcoming and helpful and free parking

grubby walls and carpet, uncomfortable bed and pillows, plug that didnt fit plughole, kids stickers all over mirror, fousty smell in hotel, overall needs a deep clean and a lick of

were super accommodating from with mistake with booking and changed it then early check in no bother

80 return, free parking during our stay x will definitely be returning with the whole family

the phone in the room wasn't working very well, either to call the reception or to ask for room service

we had a drink in the bar before heading out to the event that evening, and the atmosphere in the bar was great

no wifi in the room and if there was there was no indication of this or access

the bar was great and the atmosphere before the match was brilliant, i don't think there would be too

wifi wasn't working very well.

the bar had great food, the staff are really friendly & accommodating & the beds were so comfy

everyday room service

there was no fridge so no cold drinks in the room and the bar was very basic.

we asked for early check in, and we got it

no proper bar in the hotel which was a shame, this would have made it perfect.

the upgrade to the studio apartment and the early check in that we were granted.

modern property room service ohh my god quick gorgess and fantastic breakfast

the pool was clean and had all the facilities

the gym had everything i needed for my weight training session

check in with no offer of early check in

the pool was open

bar had only one type of bottled cider

would recommend getting an oyster card

only complaint was the wifi was pretty poor

early check in (more than 1 hour) was really nice and overall no problems at all except for a laud (*)i like the early check in time. (+)fab location for the theatre, early check in, free parking, great staff! (*)again the reception staff were excellent, and facilitated an early check in, as i was leaving early the next day (+)early check in nice staff great location (*)reception staff were very helpful in facilitating an early check in. excellent service. (*) i had requested an early check in, i appreciate it cannot be guaranteed, but it was denied (+)very relaxed about early check in. (+)very accommodating with an early check in, staff were lovely.

big family room,more space for kids to play in the room

having the gym/pool/spa use included is worth its weight in gold, and so useful for it just being next door

the staff couldn't do enough, explained the parking and the details of the spa/pool which was close by

the gym facilities were great and the bed was so comfortable

who are always chatty and smiling, to staying in a comfortable and spotless room, ordering easy room service and checking out, it s all fab

the breakfast was plentiful and delicious, with a nice range of options to suit all tastes

breakfast was fab, lots of choice and the kids loved the pancake machine

for us, it was okay buin case f anyone has kids, they would have problems

room was lovely and breakfast was more and better than expected

gym was small but adequate

and laundry service is a bit more expensive than out of the hotel but that's usually to be expected

got early check in and a little helpful late check out

the location by the river - the bar was fun- the room was well designed

the staff are very welcoming, the little tour is unexpected but lovely, did nit get to try the bar this time but the breakfast room has a great view by the river

the bar is stunning - great to wind down in after a long afternoon at twickenham

we stayed one night with 3 young kids and then the 2nd night just as a couple