could do with stronger wifi to use firestick on tv or netflix

welcome, clean comfortable room, lovely and quiet, nice bar area with very attentive staff

very spacious, comfortable and clean, excellent breakfast very good value for money and on site parking

in the room that we were ment to have a phone if we needed help from reception or if we wanted room service but we didn't have a phone and our room was right at the end of the building so it

the room. breakfast. friendly staff. location suited our stay.

clean,modern,and perfect for nearby golf courses

a bit disappointed that there was no pool for children, i misunderstood that the spa didn't have a pool

hotel well located near glasgow gailes golf club and close to many other neighbouring courses.

the spa was fantastic! highly recommend the twilight experience.

restaurant was fully booked on arrival so had to order room service food which was poor-ceaser salad wasn t nice and teaspoon size cheese portion with

the restaurant was excellent for dinner and breakfast with a cracking view over the golf

the restaurant was excellent for dinner and breakfast with a cracking view over the golf

location for an event at the gailes hotel then golf at glasgow gailes the next day

views food staff lodge amazing golf course brilliant

also loved having the use of the gym

choice of where to sit in the bar area

we thought we had a good start when they allowed us a very early check in, because we were absolutely soaked, but it went downhill from there

was excellent, freshly cooked and washed down with a good cup of tea, and of course the bar was the

were staying as we had a function at 1pm, we requested early check in and was advised they would ask the housekeeper to have our room ready and they did,

let me have a late check out which was really nice of them

very nice golf / whisky memorabilia and pictures throughout

on our last night lockdown kicked in and the bar had to close at 6:30 p

the breakfast was delicious

lovely bar area, the room was very sharp, with a giant flat screen tv, comfortable bed and a cosy feel

lots of golf memorabilia if you’re j to that sort of thing

next town, all staff friendly breakfast plentiful and food in restaurant excellent, has s small bar on the corner of

food was delicious and enjoyed every bite of our dinner and breakfast

back, travelled for work as a single female; i felt safe, comfortable enough to sit downstairs in bar and restaurant

staff so ready to help wonderful breakfast waitress seems to do everything from breakfast to cleaning to changing beds she was

nice bar downstairs

restaurant and bar area are very pleasant and the food is lovely

superb breakfast

the little mews house was very cute and cosy and our kids really liked having their own space in the living room which had a large sofa bed set up

the mix up with breakfast service

comfortable lounge and bar area

breakfast was excellent with lots of choice. spa facilities were very good also!

i ordered room service for a cheese pizza, only to get a call saying the had none of the advertised pizzas

beds could have been more comfortable and the room service menu had a mid print but don t let this put you off

wifi the only thing to let the hotel down!

there are very good fitness facilities, pool, sauna, steam room and gym

at breakfast for continental breakfast a little disappointing - i would have liked a bigger choice of

no bar as such, just a residents type lounge albeit very tasteful and comfortable.

from the spa services hotel room and of course the staff are a real asset to the overall experience

gorgeous hotel, food breakfast and dinner excellent, staff charming/

did not like the glass tables at breakfast, makes it a very noisy meal with all hard surfaces

breakfast service by the lady was exceptional

hotel with plenty of parking spaces, and lots of choices at breakfast

nice just to spend our wedding night without our kids but not to far away from them

very friendly and welcoming; the room was very spacious, clean and tidy easy to connect to the wifi also great to be able to open a window, also a water fountain at the end of the corridor with

service from the receptionist, the bar staff, restaurant staff

good location nearby for golf and glasgow

convenient location for the golf event

receptionist who booked the accommodation rang they said there were issues with housekeeping and laundry and we would be refunded

50 when they called on my phone to say they would need to cancel my booking because the had a laundry issue

the night porter assisted with getting some soft drinks from the bar after hours when the vending machine would not work

also laundry room next door, machines still going at 9pm

food was excellent, staff were friendly, room was really nice and wifi good

room was stunning! modern and clean. great spa bath!

check in we were told it

she sorted room service and made me feel very welcome

hotel, stunning suites with fantastic views, great room service

absolutely loved every minute staff , room bar & amazing food 5 plus stars

pool and jacuzzi facilities excellent food was excellent quality and large portions bed was very

great for kids

however there was a funeral reception and when i arrived at hotel it was raining heavily and no parking close to reception area available

finally it was also great not to have any parking issues

toiletries, great breakfast

breakfast was very good, made to order, the restaurant was excellent

restaurant fit me in for a meal minutes before closing as i was late off the local golf course

) young kids in restaurant could do with more training, they are very willing but need more guidance

nice hotel, bar and outside area good to just relax

bar area was well organised and well stocked

excellent choice at breakfast

clean and modern, great bar and food.....amazing staff

were very friendly, every one said good morning :) breakfast was brilliant perfect way to start the

the decor and lay out is so beautiful. big car park. great wifi. staff were lovely!

pleasant staff, convenience, cleanliness, good winelist

was lovely staff were great really nice comfy bar 4 lads on a golf trip great place to stay plenty parking great value food was superb would stay

easy parking

to pay £10 per hour for early check in which we didn't find out about until we checked into the hotel

staff took care of some laundry for us which was helpful

we are booking again but bringing kids for full

stairs up to the family room with small kids

moaned at that kids were still up past 9 o’clock and getting told to take them upstairs usually at home aye they

laundry in corridors from cleaning rooms

lovely stay at the western house, rooms are very comfortable with everything you need, excellent room service breakfast,will certainly

room service removed it next morning but did not replace it

since my last year 2 years ago they had changed how breakfast is served, was table service previously now it s a buffet which i think works better

staff, huge room, exceptional breakfast and big private parking lot

dinner room was like a playground with kids running about with balloons

gym was a bit dated and the restaurant was too expensive for my budget work give me

has a good gym and indoor swimming

staff at bar had to go see if we cld find anyone to serve us and the person that did wasn't very obliging it

fault this hotel very friendly staff and location is brilliant for kids rooms are spotless

and welcoming they were always in the background and happy to help with any queries and the bar staff are so easy to talk

good pool and gym facilities, room was clean and modern could not fault anything for the price

free parking

were spacious and we got early check in which was great as we had a wedding & had to get changed so this made it really easy

has a reputation it wishes to uphold as a favourite for visitors to ayr and nearby facilities (eg golf, race course etc) (+)good location for the golf

free wifi, friendly staff, easy parking, coffee in the room

could hear the live music from neighbouring bar and the bottle bins getting filled once pub closed

location, room clean and comfortable, bar facilities and food excellent

) everyone was very friendly and we ate in the bar both nights

very expensive for drinks in bar area

pleasant, helpful staff especially at early check in

gorgeous room loved the spa style bath location

great customer service early check in and rooms clean and spacious

booked i was told i could potentially check in early (as we were attending a wedding) i was to call the morning of arrival

for early check in and i got it no problem i couldn’t have been more grateful for the help thank

spa bath. air con. food was very good. staff were excellent and very helpful.

wifi only worked next to the door of our room, though fine in the public areas

wifi a little week on top floor rooms

breakfast and dinner very tasty and nice table in bar lounge next to dining room as were with our dog

was great as we could bring our furry kids too ud83dude0a

wifi 0

as said before the spa was frozen.

room ready for us arriving but the hotel upgraded our room and gave us complimentary drink at the bar while we wait for the problem to be resolved

the decor in the bar area and breakfast/dining room was extremely relaxing

breakfast warm welcoming friendly staff reception area, bar and restaurant beautifully

nothing. i wish the spa was up and running

great breakfast, great location. plenty of lovely walks nearby and close to golf courses

excellent breakfast choice with high quality items nicely cooked and presented

there was also a cosy bar with a good selection of beers on tap and large seating area outside, ideal for nice weather

the food was lovely and the bar had a friendly atmosphere

charming hotel stunning rooms amazing scents and wonderful service oh and the bar food and breakfast was outstanding xx great place to stay in ayr will be back

the bar and restraint was there if need

they accommodated an early breakfast as we were travelling to the open golf

great staff. lovely bar and restaurant. very nice room.

dinner and breakfast great

food was delicious (evening meal and full scottish breakfast)

incredibly friendly staff, first-class gym and spa facilities. comfy room.

for the wedding we stayed at -spa was absolutely fantastic

bed was comfy breakfast was so tasteful

are great, gym is good with plenty equipment, restaurant has plenty choice and was very tasty

really enjoyed the hydro pool and spa and was made to feel very welcome could not fault the staff could not have helped any more if

very expensive for just bed breakfast

the staff were very welcoming and helpful the breakfast was very good plenty to eat

meal at night and breakfast in morning were excellent. staff were also great

stunning hotel staff were excellent very helpful the location was amazing and the breakfast was one of the best i have

breakfast was incredible

features staff- welcoming from the reception team, bar and restaurant staff and cleaning team

there was nothing to dislike apart from the bar service was very slow.

wifi wasn t great, and i struggled to get signal using data

excellent room service. attention to detail

wifi strength could be better

kids running up the hallways late at night people arguing downstairs outside at 2am in the morning

there was a bar of soap,but it wasn't antibacterial

room was very nice, we was actually upgraded free of charge to the deluxe double which feature a spa bath

a mini-fridge in the room would be great to keep a cool drink, especially when traveling with kids

nice restaurant and bar area with outside seating

great bar menu and again staff offered great service

the staff were incredibly friendly and very kindly gave us an early check in as we had a wedding to attend nearby

bar area, food was reasonably priced & very nice

the bar prices

staff are very friendly and very attentive , a lovely public bar and very friendly locals

superb cooked breakfast

to go, there was no indication that there was reception for check in and that you check in at the bar restaurant which was busy with diners

breakfast wholesome and very good choices

bar was busy, tables reserved for dinners, hard to get a quiet seat for a drink on arrival

well stocked bar and lovely location

parking

ception bar and restaurant), hotel room was amazing and will definitely recommend and will also return

uk, i love everything about it, room was incredible, staff are an absolute credit to the hotel, bar exceptional and spa facilities amazing, thats out 4th stay at the

size room, spa area was fabulous, so relax and one of the nicest hotels spas i have been in

staff greating you as you arrived to the hotel and not to mention the swimming pool for the kids

parking onsite in a beautiful location. great food and service here! everything was perfect

had parking, is next to a fabulous park

food for room service was particularly good, room was lovely and decor tasteful

bar and restaurant are high standard - quality of food, prices and service

venue was excellent the breakfast was delicious bar staff and waitress staff were excellent

time spent in the wee bar with a wee dram was the perfect note to wrap up a fabulous trip to glasgow

gardens are so beautiful, can’t wait to return with the kids

very good leisurely breakfast in the beautiful dining-room and we were also able to sit in the lovely lounge to read on

at the bar you could taste whiskey from a wide variety of distilleries

bar has wonderful selection of whisky

lovely clean modern hotel, really comfortable rooms, breakfast excellent, friendly staff

fast room service

breakfast was lovely

a lovely hotel, good food, bar , friendly staff

was great decor is amazing - finish is extremely tasteful room was great and comfortable parking facilities the hotel exceeded our expectations, we thoroughly enjoyed our stay close to a

24hr shop and starbucks, room service 24hr lovely

expensive for 1adult and 4 kids for an overnight stay - evening meal no breakfast food very

free wifi

ich i didn't),

wifi didn t work in our part of hotel.

2 bedrooms. one for adults and the other for kids. plus there was 2 toilets

wifi was great

the room service meal was also quick and delicious

the wifi is super slow

we had a good early check in and noon checkout, allowing us to have a very easy journey

wifi is very poor

room service a really good feature

fantastic property.. value for money. ample of free parking available at hotel

friendly staff, lovely room, good car parking

the bar area and restaurant are fantastic

arrived a bit disheveled after awaiting for rac for 7 hours bar was very busy with a great atmosphere was checked in and requested a phone charger as i was not

had car-parking

the food at breakfast was amazing and in generous quantities

superb full scottish breakfast

breakfast was very good

having a sign saying order at the bar would be helpful

on late flight

off the day before) they allowed us to put the toddlers food in the fridge and understood that kids can be a bit fussy

little breakfast options if you have an early flight

convenient for early check in at glasgow airport. quiet and comfortable.

the pool sauna and spa was a bonus

it's convenient and comfortable with a gym facility. breakfasts are first rate.

plenty parking and easy access to the motorway

it s a large hotel with great car parking facilities

comfortable, warm and welcoming bar area with a great selection of drinks on offer

breakfast

bar has good selection and no problem getting table at restaurant

pool and gym are fab!

loved it all, swimming star bucks coffee. had little play bit for kids

we just had breakfast

very easily accessible by car very well presented property drive up to hotel experience plenty of parking spaces friendly and efficient receptionist - incl

comfy bed nice sized room with lounge area good wifi and room service

staff, food was amazing, just a few minor things we had no slippers or robes in our room nor any wifi

wifi didn't work

comfy bed nice sized room with lounge area good wifi and room service

food was great, room service was fast

mini fridge, tea and coffee facilities and biscuits in room staff at reception very welcoming the room service was spot on food arrived promptly

facilities: gym, breakfast,wifi free which is normal for the century we are living

facilities: gym, breakfast,wifi free which is normal for the century we are living

bar and restaurant in the hotel and options for eating and drinking in the mall

the staff were amazing. high standard of breakfast and rooms.

overall a very great overnight stay with the kids, thanks

very nice staff and cozy bar which also served breakfast

i arrived late and left early boxing day so can't comment on breakfast or evening meal but my twin room was super spacious, immaculately clean and comfortable

loved the wide choice on offer for breakfast and everything was very tasty.

breakfast was lovely but i preferred it when they used to do breakfast cooked to order as it was a

great breakfast quiet room ample parking

great rooms , excellent bar area

variety of choice at breakfast

and disgraceful terms+conditions for the wifi

fab gym pool spa and treatment very reasonable very clean

liked the area very quiet the hotel was lovely clean there was spa swimming facilities included staff were lovely breakfast was nice on arrival there was a

comfortable bed, real fire , kids loved board games in lounge

we had free us of the pool in the morning which our son loved and the only complaint about the breakfast was i couldn't

pool water - too cold.

parking is free, plenty and close to hotel

clean and comfortable, room service and decent pub grub with choices.

of the revenue of this hotel is non existent at the moment - airport stays, airport stays plus parking and also most crucially at this time of the year it was always big for christmas and

george :/bar duties serving meals lori

lots of facilities in spa currently inoperable

bar food really

staff very friendly great bar great menu lovely food starbucks leisure facilities

lovely pool with floats for kids to play with and nice steam room and sauna

food , pool , rooms

staff, facilities and the room. gym was outstanding!

however, too many things, like saunas, jacuzzis and the gymnasium, being out of action during my visit - at the busiest time of year

service they not clean very well my room i cansel the last night on room my kids and they didn t return my money and they tell me will return never i will came back and i

the breakfast is top quality

liked the room, food, staff, pool ,just say everything .

not up to the 5 star cleanness's , lamp shade was full of dust along with the top of the mini bar , a simple wipe with a cloth on this would make it not so visible , the spa facilities were

and cooked breakfast staff were very friendly, nothing was too much trouble i used the spa facilities, pool, steam room and sauna again all very good, towels were freely available as was

the bar was still open for people coming from the concert which was nice

breakfast in our room was excellent dinner was lovely and staff were really attentive spa area was

staff were so friendly and welcoming ,hotel was just amazing as was breakfast,didn't goto spa or pool but will next stay ,wish we had stayed longer but will return the atmosphere was just so

the view, also the service at the bar was exceptional.

if i was being picky i would say coffee, hot chocolate in bar could have been hotter!

welcoming staff clean and fresh late bar til midnight which was an added bonus after late night show at the hydro late check out

early check in available, friendly staff, great rooms and clean. would definitely come again!

laundry facility was a plus, and moderately priced

excellent location. comfortable room. brilliant breakfast. friendly staff.

rooftop bar has some great views

be a bit picky but the carpets in the rooms are weird, almost feel more like rubber gym mats than carpet

it was a shame the gym was closed, but that was down to covid.

gym, despite being spotless and having and ac, could've had a bigger variety of equipment

large rooms and breakfast was very good

place with private parking, reception, room service, bar and restaurant

i arrived to book in and went to my room, the corridor was filled with dirty towels, laundry, cups, glasses, plates with food on

the breakfast and evening meals were freshly cooked and hot, the service was friendly.

hotel is lovely, we were a party of 5, 2 adults and 3 kids

wifi, spacious room and bathroom, very nice bath tub

late check out is always a good thing after a late night

gym very

very close to secc. great atmosphere. lived the foer and bar area.

close to the hydro, clean rooms, friendly staff, bar open till 2am.

more staff during the day, sometimes was at reception/bar area waiting for a member of staff not their fault as they’ve got 50 jobs to do but the bar

fruits lonely, kids liked waffles

food was lovely however i wish there had been a little more choice on the main menu- the kids menu was excellent

gym was too small

very comfortable bed, gym, buffet breakfast with healthy options.

saves all hastle trying to get home breakfast a bit expensive but it was a

wifi band in our room

good wifi

it was perfect for our family, we used the family room and kids were very happy

the restaurant and bar had a modern feel and appearance

kids loved it, my husband & i would have preferred a bigger comfier double, but we were very happy

the windows opened (which we loved being able to do), we listened to folks at the restaurant/ bar across the street until late at night - this was a bummer

location is great close to bar and gardens

well maintained and good value for money, also made a phone call in the morning for a late check out at short notice and this was no problem atall staff were lovely aswell stayed here a

staff were good and the room was clean and comfortable, but was disappointed that the bar only opened on weekends

lack of supplies in room. no glasses or bar of soap.