food was a good price and decent, the bar dining area was lovely to sit at and the staff were attentive and could not be more helpful

staff really friendly and helpful, very apologetic regarding shower issues, lovely dining and bar area

as said before the spa was frozen.

property is lovely however we paid a small fortune for the room with the bath that had the spa in it and it was frozen

bar closing at 9

receptionist who booked the accommodation rang they said there were issues with housekeeping and laundry and we would be refunded

was perfect for what we needed - location was spot on for both preswick and troon golf courses

work here and there but i loved my stay relaxing the singer was a extra bonus at night prices at bar cheap also loads seating areas will definitely be back and highly recommend doesn't get the

they did pay a little more to normal, due to the golf at royal troon (however thankfully not as price gauging as all the other local

dirty laundry left in room and carpet not hoovered

enough staff on for breakfast

lovely hotel with nice bar area and very friendly staff

breakfast, needed to start you off on a busy day

clean and modern, great bar and food.....amazing staff

were very friendly, every one said good morning :) breakfast was brilliant perfect way to start the

poor wifi

everything apart from not being able to use disability parking as they were full

staff, huge room, exceptional breakfast and big private parking lot

fantastic hotel and met all our needs, fantastic staff who were very helpful, excellent choice of breakfast

large comfortable room, friendly staff, free parking, excellent breakfast.

location, room clean and comfortable, bar facilities and food excellent

lady on reception was 10/10 and went out of her way to accommodate us with an early check in

helpful early check in as we were going to the horse racing which started earlier than originally

) everyone was very friendly and we ate in the bar both nights

very expensive for drinks in bar area

was nice as the kids had the separate room within the room and the staff were really nice and friendly, we stayed

fault this hotel very friendly staff and location is brilliant for kids rooms are spotless

gym and spa facilities are all there but very dated and in need of replacement

friendly welcome and early check in to allow us to make the horse races.very friendly staff.

only thing i would like to bring up is lack of gym/fitness facilities but not major concern

into room it was unbelievable best night we have had bed comfy bath absolutely amazing as was a spa bath air conditioner and also tea and coffee and biscuits what just made it

a picky complaint , we booked the suite with spa bath , which was lovely but no robes and lack of towels let it

for suite, which was really just a double room with a spa bath - fine but the bathroom was tiled ceiling to floor and was so dirty, marks everywhere and

spa bath. air con. food was very good. staff were excellent and very helpful.

the peaceful cosy environment , spa bath . massive bed …☺️

window was rotten with one of the windows unable to open and there was very week wifi in the

waiter service rather than buffet for breakfast becomes more time-consuming but this is

wifi a little week on top floor rooms

brilliant bath, room was extremely spacious, room service, breakfast (poached eggs are spot on) free upgrade to honeymoon suite for my (-)have been nice to have more options at the bar, its quite dated as with whats on offer, also room service through the night is (+) warm welcome at reception and the room service club sandwich was excellent (+)room service was really good

kids will love the giant teddy in dining rooom

cosy ,beautiful breakfast

the food was lovely and the bar had a friendly atmosphere

there was also a cosy bar with a good selection of beers on tap and large seating area outside, ideal for nice weather

charming hotel stunning rooms amazing scents and wonderful service oh and the bar food and breakfast was outstanding xx great place to stay in ayr will be back

we had a some great drinks in the bar and a wonderful meal in the restaurant

parking spaces were little tight to maneuver

private and secure parking

gym was a bonus, very close to town and beach

we could also hear what sounded like laundry equipment below/nearby the room during the night time period

we went to the pool and had a lot of fun

we arrived around two o clock and had to sit in reception like two scolded kids

we are booking again but bringing kids for full

moaned at that kids were still up past 9 o’clock and getting told to take them upstairs usually at home aye they

the breakfast was amazing

if u have kids, close to the park

regularly had to look for staff members in bar area to order, not many smiling faces, daughters sandwich arrived with butter when asked for

ambience to hotel lovely position and bar and lounge area very good - staff extremely attentive also the bathroom was great with

spa is just amazing

the food was fantastic (breakfast and dinner) and the team catered brilliantly for me as a vegan too

no bar as such, just a residents type lounge albeit very tasteful and comfortable.

location for the town and surrounding area - especially if you like golf or if you'd rather spend your time on the beach

superb breakfast

breakfast was served promptly and exactly what we pre-ordered

comfortable lounge and bar area

had breakfast delivered to our room - with everything we had requested, delivered on time

also, we tried to order off the night menu for room service due to us arriving back late and were told that sticky toffee pudding or ice cream

also we had to be out the room by 11 am so didn t appreciate the door getting knocked on by room service at 9:30 as we had a terrible sleep

spa experience

incredibly comfortable and spacious room and the spa was great to just kick back and relax

great gym and pool

on our last night lockdown kicked in and the bar had to close at 6:30 p

ie king size quilt on double bed dog friendly but would be better if meals weren’t served in bar area, especially when football on big

maybe some colouring for kids during meal times

staff were very pleasant as were the bar staff and waiting staff

breakfast, very comfortable rooms and in an excellent position for visiting the beach and the town

we thought we had a good start when they allowed us a very early check in, because we were absolutely soaked, but it went downhill from there

cheap and close to everything. bar was gd and beer garden

i had an evening meal in the bar & that was tasty & again the staff were attentive & friendly

especially the wee guy behind the bar and the lovely wee woman who served me my breakfast

room, excellent staff, lovely bar area and top evening meal menu

to find , safe free parking and quiet location

breakfast service by the lady was exceptional

location new looking hotel ev chargers round the back fast and 2x location great location new looking hotel ev chargers round

poor wifi

kids were running around everywhere

the restaurant was excellent for dinner and breakfast with a cracking view over the golf

staff at breakfast weren't too friendly or accommodating, and the food was a little disappointing

in the restaurant and also enjoyed the breakfast that is incldued as well as making use of the gym and sauna facilities

breakfast was top class with amazing quality food options

sauna in the changing rooms and gym

the bar was bright and cheerfull

friendly staff, well equipped. tasty breakfast.

the building has been renovated with the new 1906 bar downstairs,it was confusing in the morning when we went for breakfast as we hadn't been told

accommodating to early check in request

room service was very efficient

wifi was a bit of a problem in my room

had the best night in it rooms was beautiful we will definitely be back for longer breakfast was amazing staff

conveniently located, comfortable and lovely food. the restaurant and bar staff were delightful

breakfast bit dry

the bar staff were spot on with cocktail making and the small bar area just off reception is perfect to

it has a fantastic bar & restaurant

golf course and pond

exceptional room service

the spa was a wonderfully relaxing experience and my husband loved the golf shop

food was delicious, spa was relaxing, even enjoyed a game of pool over at the sports bar

bottle of wine with dinner last night all was ok in the end we ended up staying extra night as kids and us were having great time x food was amazing as ever compliments to the chef x thsnk you

breakfast was very good, and real scrambled eggs, not reconstituted as is so often the case

all the food was lovely and bar is reasonably priced for being a hotel

was our 4th time staying at the riverside as part of an annual golfing trip to the area

basic bar menu which you are forced to order from as dog can't go in restaurant and not allowed to be

fantastic room service too, quick and delicious

had a set of bunk beds shoved in our room which made the room a little claustrophobic and no room service was available in the evening which after a long drive from southern england wasn't

ok not keen on buffet breakfast also wifi poor tv kept freezing and poor water pressure - when i mentioned these things at reception on

excellent value for money and ample parking on the doorstep

was amazing, we got room service and they were very fast

pool was a whirl pool and not a swimming pool

i understand it is a spa with a pool but the floor area was wet and was making it very easy to slip & was making me very cautious

he was working behind the bar at the time and we asked him about the renovations and told him we were getting married at

nice hotel spa was great

no swimming pool

nice bar downstairs

very clean and friendly, nice breakfast, a wee bit old fashioned but it's was nice, food looked amazing and was

breakfast and location excellent

beautifully decorated for christmas, well stocked bar with good quality wines, stunning breakfast, amazing view from room (sea view)

staff so ready to help wonderful breakfast waitress seems to do everything from breakfast to cleaning to changing beds she was