wifi a tad slow for business users in the ground floor accommodation.

the only thing we didn't really like

hotel with plenty of parking spaces, and lots of choices at breakfast

good parking, lovely room, good food and friendly staff. lovely breakfast.

great staff and a very clean hotel breakfast was lovely too

room was spacious and well presented with good wifi connection

can't add room service to your bill.

chelsea on the bar and the breakfast waitress were both really pleasant

staff is very nice, allow me to early check in, breakfast is very good

ideally placed for my needs. ample parking for bigger vans.

welcome, clean comfortable room, lovely and quiet, nice bar area with very attentive staff

in the room that we were ment to have a phone if we needed help from reception or if we wanted room service but we didn't have a phone and our room was right at the end of the building so it

was absolutely nothing i didn't like , only thing i would like to suggest is at breakfast maybe there could be a place to put any waste & stack the plates to save staff gathering

three course dinner was fantastic large comfy room great breakfast lovely staff

easy parking

also loved having the use of the gym

access to gym wasn’t with room access card. no towels obvious when using sauna and steam room.

breakfast was absolutely delicious

there is a steam room in the main building and small gym

gym, locker room, steam/sauna were brand new and top quality

room service people quieter.

room service was excellent with very tasty and fairly priced food

exceptional room service

wifi was so slow it was unusable

room was spotless the meal we had for dinner was good , breakfast was one of the best i have had

the bar wasn’t too expensive considering the type of hotel it is

the only thing was the bar and restaurant were closed but managed to order takeaway food in

handy for the airport and golf

work here and there but i loved my stay relaxing the singer was a extra bonus at night prices at bar cheap also loads seating areas will definitely be back and highly recommend doesn't get the

staff, great entertainment, great bar prices, great value for money

spa is just amazing

excellent afternoon tea, dinner and breakfast

spacious room very comfortable lovely free standing bath

staff, excellent food and the spa is a delight

from the spa services hotel room and of course the staff are a real asset to the overall experience

no faults, fully recommended hotel only a short walk from the golf courses and the beaches.

we had meals in the bar every night as the food was very tasty

location for the town and surrounding area - especially if you like golf or if you'd rather spend your time on the beach

good food, comfortable accommodation and brilliant location for royal troon golf course

superb breakfast

location fantastic for beach, town and golf courses (they also have a secure room to keep your clubs

the breakfast was delicious

the breakfast and location was lovely and staff were very nice.

maybe some colouring for kids during meal times

fantastic location. beach view. brilliant for any golf enthusiast.

showered and jammies on so therefore did not feel i wanted to have room service sorting these issues but felt i should make the hotel aware and did e

our phone wasn t working in our room and we had no welcome information or room service information to hand

the breakfast was lovely and the view was great

the restaurant we were positioned near a big family gathering who allowed their kids to run about and couldn’t seem to talk to one another

there are very good fitness facilities, pool, sauna, steam room and gym

was excellent, freshly cooked and washed down with a good cup of tea, and of course the bar was the

place to stay just some of the punters abusive to staff 1 bar staff walked out ( just getting trained

were staying as we had a function at 1pm, we requested early check in and was advised they would ask the housekeeper to have our room ready and they did,

room, excellent staff, lovely bar area and top evening meal menu

let me have a late check out which was really nice of them

nothing. i wish the spa was up and running

food was a good price and decent, the bar dining area was lovely to sit at and the staff were attentive and could not be more helpful

property is lovely however we paid a small fortune for the room with the bath that had the spa in it and it was frozen

room ready for us arriving but the hotel upgraded our room and gave us complimentary drink at the bar while we wait for the problem to be resolved

as said before the spa was frozen.

is a modern hotel with great facilities and very helpful staff, the food is top notch and the bar has a great selection on offer will defo be going back in the

staff and service excellent. bar and restaurant area are modern and stylish.

clean and modern, great bar and food.....amazing staff

location was good as you had shops, local bar and bus stops close by

enough staff on for breakfast

the restaurant and bar are down the stair in the hotel, you only a bus away from the city

rooms were expensive for what they were, possibly due to the fact that we stayed during the open golf

within minutes of our arrival we were all chatting in the bar with some friendly locals

nice diner and breakfast staff are all very

good breakfast, isolated village location. friendly staff especially lisa

dinner room was like a playground with kids running about with balloons

i arrived there had been a mix up and my early check in had not been noted

the wifi signal was not strong enough to reach our room

lots of parking

staying here took the stress off getting myself and my two kids to our friend's wedding nearby

breakfast staff bar staff and the cleaners were fantastic but the reception staff were miserable and unfriendly

property was lovely he cleaning staff were fantastic and the breakfast staff were great very helpful and

hello i never did find out why they insisted on playing gbnews in the bar

drinks in bar were fairly priced

maybe as it was the open golf weekend at troon the prices were a lot higher than any other

the breakfast was good and i made use of the pool & steam room which was good

was nice as the kids had the separate room within the room and the staff were really nice and friendly, we stayed

my kids loved the pool

was bad- my enquiry about early check in was only replied to 2 days later amd after i had checked out

nice to have a swimming pool and gym for about the same price as not having one

wedding nearby, and the staff, especially kirsty, were extremely helpful and accommodating to our early check in

lady on reception was 10/10 and went out of her way to accommodate us with an early check in

pleasant, helpful staff especially at early check in

car parking free also good , the staff very helpful no problem when we requested a late check out all in all enjoyable stay and would recommend

you want to spend time on your own as you can have peace to be by yourself or you can sit in the bar or the dinning

the spa bathroom which was mentioned was not working.

the issues around trying to get in touch for an early check in. was a nightnare

were ok, could do with a little tlc in areas, we paid for early check in to get ready for a wedding and this was forgotten about, we were given another room

for early check in and i got it no problem i couldn’t have been more grateful for the help thank

liked how they accommodated our early check in the best they could by asking the cleaners to prioritise our room as we had a

were in room 14 on our first stay and 58 on our second and both times couldn't connect to the wifi

nothing really i didn t get a chance to try the pool etc but i will next time

loved the sea view and the pool n gym n sauna it was lovely we had room service they brought our breakfast up both days it was my birthday and they sent a we card up

, it is one of the nicest hotels i have stayed in in a long while, excellent facilities great parking

location, style atmosphere having the spa facility is a bonus the food and staff are

shower was rather weak, and an explanation as to how breakfast was to be served would have been nice to know on the first morning

history staff cleanliness food location car parking central everything loved it

wifi did not work while i was there

wifi only worked next to the door of our room, though fine in the public areas

welcoming staff , cosy lounge and bar , spacious room , lots of character, great food

restaurant and room service meals were good

this is an amazing room and also had room service for breakfast which was delicious

the food was excellent and the atmosphere in the local bar was great with live music

lovely comfy room, room service was excellent as was breakfast

staff where gr8 the food was excellent and the 24hr bar magnificent, and paul is a very good manager

charming hotel stunning rooms amazing scents and wonderful service oh and the bar food and breakfast was outstanding xx great place to stay in ayr will be back

breakfast in morning was exceptional and kept me going all day

excellent breakfast choice with high quality items nicely cooked and presented

the food was lovely and the bar had a friendly atmosphere

great breakfast, great location. plenty of lovely walks nearby and close to golf courses

enough swimmer to keep up with the people going clockwise and didn't want to go in amongst the kids splashing about

only thing we thought was too many kids in pool but that's somthing that happens everywhere

the pool and spa was a real treat

michael s bar was wonderful and the food was great

our tv couldn t connect to wifi which was also different to our last visits

the soft play and swimming pool is great too for the kids

good location for our purpose. friendly staff. easy check-in/out. ample parking.

loved the spa facilities, also the swimming pool

was great both mornings, sauna, steam room and pool were fantastic

the pool area is stunning! relaxing stay, would highly recommend

there is a lot of parking

the room was lovely, the spa bath was perfect and the decor gave a lovely elegant feel to it

my kids didn t sleep and i checked out after breakfast,the waitress at breakfast was lovely and told

set in lovely grounds with a very nice modern bar and dining area over looking the gardens

kids running up the hallways late at night people arguing downstairs outside at 2am in the morning

breakfast was excellent

we were attending a wedding close by and when i asked for an early check in was advised they didn't know if this was possible or not, however when we arrived 1

friendly staff, well equipped. tasty breakfast.

the hotels bar and restaurant was fabulous, a great spot for eating and drinking with a lovely atmosphere

parking available, convenient to town centre.

breakfast was nice staff were pleasant

hotel is impressive from the outside with free parking, then once inside it is a luxurious and aesthetically pleasing hotel

ample convenient parking

a little tired in some areas, wifi poor in our room

30pm and there was no room service but otherwise i had a very pleasant stay

neat clean and value for money. free parking at hotel

breakfast was excellent a very good choice different meals

perfect near the station easy parking, helpful friendly staff room lovely comfortable breakfast excellent evening meal curry was

breakfast could start a little earlier. lack of usb charging points in room. public wifi.

room service was efficient and quick - nothing was too much trouble

great bar menu and again staff offered great service

bar area, food was reasonably priced & very nice

the bar prices

the staff were incredibly friendly and very kindly gave us an early check in as we had a wedding to attend nearby

staff are very friendly and very attentive , a lovely public bar and very friendly locals

food was also excellent at both breakfast and dinner

lots of parking and nothing was too much trouble for the staff

friendly staff. comfortable. clean. easy access. good parking. good location.

i was trying to watch the football on sky go but the wifi was too slow .

on point and always attentive if you wanted to order more drinks , the room was outstanding , the breakfast was a full scottish and i mean full it was huge , set you up for the day , all the staff

we hadn't booked a table for dinner on one stay but the whole restaurant menu is available for room service so we had dinner in our room which was delicious

great breakfast and evening meal, lovely staff and comfortable rooms.

friendly staff. cameron on the bar is a credit to the hotel. so friendly, happy guy

loved the ability to use the spa in the sister

wifi could be better

the staff & food was excellent the beds were very comfortable the spa was also really 3

did not use the kitchen faculties or the bar as we were out the whole time, we did use the swimming pool, sauna, steam room and the jacuzzi,

the kids eat free was a great offer

sadly i didn't get anytime to visit the pool or gym or get breakfast so can't comment on these; but will definitely try again for a future booking

down for breakfast on the first morning at 10ish was a disappointment

car parking facility although prepared to move staff cars if necessary.

room and bar and restuarant were very good

breakfast was great

the accommodation, restaurant, and bar all clean and and very well organised leading to timely service

breakfast was delicious

the bar was very expensive

i’m a gym user the gym facilities were excellent

it was clean spacious i loved the pool and spa

otherwise lovely stay and would like to return for a spa break

pool access was great the kids enjoyed it

gym very under equipped

next to the main shopping centre plenty of free car parking the room was quite spacious free wifi worked well friendly and knowledgeable staff good value for

the room service and food was above eny thing i've paid for in the past will come again

mins) and was lovely and reasonably priced

facilities: gym, breakfast,wifi free which is normal for the century we are living

excellent breakfast

very friendly and helpful family staff team who accommodated an early check in to enable us to get changed for the wedding

exquisite dinner served in their boutique dining and bar area

comfortable room in lovely old house excellent breakfast wonderfully welcoming and friendly staff comfortable lounge excellent location in heart

gardens are so beautiful, can’t wait to return with the kids

breakfast was really good. ordered from a menu and

wifi rubbish teabags never replenished by room service receptionist just did not seem to exist

location, plenty of parking, lovely staff, great breakfast choice

breakfast very good

parking is on-site, plentiful and free

free wifi

comfy beds and close enough to the airport to walk to at 4:30 in the morning with kids

comfy beds and close enough to the airport to walk to at 4:30 in the morning with kids

i requested a late check out for next morning late in the evening and was accepted

child friendly, nothing welcoming for kids

m).

breakfast, staff very attentive and smartly dressed, this goes for all staff, all very helpful,

uncomfortable, doors slamming, kids running up and down

great selection for the breakfast included in the price

and was able to get an early check in after arriving on an early morning trans-atlantic flight

great breakfast so convenient to the airport

for very early check in at airport, reception staff were excellent, wasn’t expecting much from breakfast

so we arrived and the air conditioning leaked all over the kids bed

to do with the hotel but other guests making loud noises in the early hours, kids shouting

nice restaurant bar area to relax in

the park, spotless clean and a cake tray for our anniversary beer garden was lovely great staff breakfast in the morning was really

great breakfast, and lovely staff. we had an evening meal too and it was lovely

last time i stayed breakfast was in the ballroom, this time in the bar which wasn't the most comfortable

bar was beautiful and room perfect

i arrived late and left early boxing day so can't comment on breakfast or evening meal but my twin room was super spacious, immaculately clean and comfortable

we had a beautiful table in the bar for food and weren’t just put in a wee corner somewhere because we had our dog, which makes

staff were excellent and very friendly, the room was comfortable and the bar and restaurant were lovely

the very welcoming staff, delicious food and service in both bar and restaurant.

bar didn't stock ud83dude22 my favourite edinburgh raspberry gin

lovely staff unreal bar and restaurant

it had everything we needed, and the bar and restaurant were top-notch

selected this castle hotel because the kids really wanted to stay in a castle

comfy bed nice sized room with lounge area good wifi and room service

wifi was very slow and traffic from the main road could be a problem

good choice on menu. easy to get to and ample parking. great character.

the bar area was nice for a quick bite and the staff was

the bar and restaurant was pleasant with lovely staff

very nice room service menu

the facilities are good in this hotel could do with updating the gym

good kids menu

friendly staffs. worth getting the breakfast deal.

value for money, room and bathroom were cleaner than some other more expensive accommodations, room service was really fast, food was better than expected and staff friendly and helpful

free wifi and free view tv on wall

really liked the breakfast having some other options too than scottish breakfast

when visiting glasgow staff are always pleasant and the breakfast is a huge hit with the kids

has a bar and restaurant

was travelling solo this time so had everything to my room which i m not even sure if they did room service but they were so accommodating with me

breakfast, had room service for an evening meal with no surcharge, excellent

the staff bent over backwards to help, from housekeeping to bar staff to reception and the food was absolutely delicious

early check in

wfi was not up to expectations and the bar menu although good was limited bearing in mind the restaurant was closed for 3 days

bed was extremely comfortable and breakfast was fantastic

they left you a bowl of fruit chocolates and a nice selection in the mini bar and coffee and tea selections

my bed was comfy, breakfast was decadent…

lovely location. good breakfast

bar and restaurant

room was spacious. facilities was brilliant. gym and pool as part of our room price.

professional, and helpful, ensuring our stay was as confort as possible with having two young kids

comfy beds , great spa and swimming pool

gym restraunt

good breakfast with plenty of choices ud83dudc4c

any time a hotel makes a fuss of young kids is a plus from

enjoyed a swim in the pool in the morning

do with a water fountain in the pool area not just in the gym area hated the idea of having to go out to use the facility in

the spa is great and beds are very comfy loved booking the executive lounge and really enjoyed it would

if i was being picky i would say coffee, hot chocolate in bar could have been hotter!

bar was great and outside seating by the river

early check in and free guest laundry albeit dryer needs an upgrade

the bar is set out very nice and very welcoming environment

shower ran hot then cold. room next to laundry so smell in hall was not great.

lovely big room and a great breakfast! right beside the hydro so ideal for concerts

bar service could have been better, but that's not a criticism

sky bar had issue with my booking (glitch on their side) however accommodated me with ease, empathy and

in roof top bar not very pleasant

roof top bar was amazing and very reasonably priced

more staff during the day, sometimes was at reception/bar area waiting for a member of staff not their fault as they’ve got 50 jobs to do but the bar

- which we enjoyed, carry out cups to take extra tea/coffee up to the room after breakfast and late check out at 12pm

reception by a lovely young lady but didn’t get her name unfortunately and also got a slightly early check in

the staff were really friendly and the location was fabulous ud83dudc4c i really liked the late check out at 12pm which was great to have a lie in

had emailed in advance about early check in and was told to ask on day of arrival

loved the late check out of 12pm unlike most hotels with 10am

i used the little gym and was really nice and well kept

was embarrassing for all involved, however staff added complimentary breakfast for myself and kids

gym was too small

fruits lonely, kids liked waffles

room service menu could have a bit more choice

wifi

we also loved the pool even though kids under 16 weren’t allowed in the saunas or the jacuzzi

pool and facilities were great and room was very spacious and comfy

room service was slow

kids in the bar late at night

staff friendly, hotel very clean, room service excellent, the pool and gym was fantastic.

no swimming pool open

pool, gym and parking were great

but the food and service in the bar was excellent

reception and bar area classy. breakfast was amazing and omelette chef so happy in the morning.

room got upgraded on arrival with a late check out

the staff allowed me early check in which i really appreciate.

the staff at check-in, breakfast, and the bar were very friendly and so helpful

room service menu was a bit limited for simple meals

great hotel. they gave us an early check in which really helped us out.

we really enjoyed our stay here and got room service

the hotel was in a very good location with comfortable sized rooms with late night room service and a bar located on the ground floor

no bath, but very good shower. gym facilities were quite limited.

staff didn't exactly speak to eachother there wasn't great communication asked for early check in got one room ready , they took the money off the other room however when i asked for

view over the river at the end of the hallway is a great feature, kids loved it

arrived earlier than expected and our room was ready we were thankful after travelling early in the morning

everything was super clean and the breakfast while it only has limited options for food, it nevertheless did the trick

great location, staff are lovely, breakfast was good

all the facilities we needed was right behind st enoch shopping centre which was excellent so my kids didn’t have to walk far the breakfast was 10/10 and quality food was used servers were so