at breakfast for continental breakfast a little disappointing - i would have liked a bigger choice of

from the reception staff to the bar staff, restaurant staff, kitchen staff

ambience to hotel lovely position and bar and lounge area very good - staff extremely attentive also the bathroom was great with

regularly had to look for staff members in bar area to order, not many smiling faces, daughters sandwich arrived with butter when asked for

no bar as such, just a residents type lounge albeit very tasteful and comfortable.

special mention to christine at reception who went above and beyond, with early check in and taxis etc

restaurant and bar area are very pleasant and the food is lovely

as stairs and staff cupboard was near our room and the noise from the trolley going past with laundry beneath our room

cooked breakfast and an excellent meal in the restaurant

lovely relaxed setting beautiful gardens and short walk away from the beach and royal troon golf

that said, the pool was still good fun overall and remained a highlight for the kids

plenty of parking space at the hotel

very clean, great atmosphere in every aspect from the bar to the spa

for 3 rooms close together as travelling with kids and elderly mother they were over 2 floors and none side by side

the spa and gym / pool wasn t opened yet , so a bit disappointing

breakfast bit too early.

helped us out with an early check in which was much appreciated

lots of golf memorabilia if you’re j to that sort of thing

lovely bar and restaurant area

the storage girl golf clubs downstairs was an added bonus

handy for the airport and golf

convenient location for the golf event

work here and there but i loved my stay relaxing the singer was a extra bonus at night prices at bar cheap also loads seating areas will definitely be back and highly recommend doesn't get the

the only thing was the bar and restaurant were closed but managed to order takeaway food in

bar & lounges were excellent

let me have a late check out which was really nice of them

especially the wee guy behind the bar and the lovely wee woman who served me my breakfast

place to stay just some of the punters abusive to staff 1 bar staff walked out ( just getting trained

friendly staff, very good breakfast. bar is also good.

i had an evening meal in the bar & that was tasty & again the staff were attentive & friendly

enough staff on for breakfast

did not have breakfast due to this, but the restaurant looked very nice

is a modern hotel with great facilities and very helpful staff, the food is top notch and the bar has a great selection on offer will defo be going back in the

food for dinner was great me and the kids loved it

staff and service excellent. bar and restaurant area are modern and stylish.

i had two suitcases and 2 kids and no way of getting them from the car park to the building safely as my kids are under 3

great breakfast with great service

the icing on the cake was free ev charging for residents

enjoyable breakfast. everything you would need

large exclusive room nice bar to chill in proximity to racecourse

really enjoyed relaxing in the lounge bar with a drink, and that sea view again

the bar and breakfast

have been good if there was evening entertainment in the bar for the valentines weekend but there does seem to be a lot of great upcoming

great room 22 bay windows seaview comfy bed and great breakfast

was a short trip with friends for the open golf tournament in troon, july 2024

staff were friendly and the location great esp. a gym! breakfast was nice too

early check in

friendly welcome and early check in to allow us to make the horse races.very friendly staff.

good breakfast, clean spacious room, friendly staff and good location

they are an eco-friendly hotel with lots to offer such as a gym, spa facilities, dining area and bar open 24/7 we have booked doubles and privileged doubles

access to gym wasn’t with room access card. no towels obvious when using sauna and steam room.

there is a steam room in the main building and small gym

location for an event at the gailes hotel then golf at glasgow gailes the next day

breakfast exceptional, location brilliant had a really good stay, staff were very friendly and very

the restaurant was excellent for dinner and breakfast with a cracking view over the golf

car parking free also good , the staff very helpful no problem when we requested a late check out all in all enjoyable stay and would recommend

pleasant, helpful staff especially at early check in

interesting association and history with golf

helpful early check in as we were going to the horse racing which started earlier than originally

) everyone was very friendly and we ate in the bar both nights

friendly bar staff and reception lady was lovely and hotel spotlessly clean and having the lift made it

we could also hear what sounded like laundry equipment below/nearby the room during the night time period

short changed even though we had booked several months in advance for a 3 night stay, 26 bags of laundry in corridor - could hardly get out of our door

has a reputation it wishes to uphold as a favourite for visitors to ayr and nearby facilities (eg golf, race course etc) (+)good location for the golf

we were travelling for a wedding and we're given early check in which was a big help

for suite, which was really just a double room with a spa bath - fine but the bathroom was tiled ceiling to floor and was so dirty, marks everywhere and

hotel, fantastic customer service and was given early check in which was greatly appreciated, the suite is lovely i stayed there 2 nights then

liked how they accommodated our early check in the best they could by asking the cleaners to prioritise our room as we had a

a picky complaint , we booked the suite with spa bath , which was lovely but no robes and lack of towels let it

first 40 minutes in the hotel waiting for a staff member to call me back to see if i could get early check in, which is pretty bad

wifi was very poor, less than 1mb

brilliant bath, room was extremely spacious, room service, breakfast (poached eggs are spot on) free upgrade to honeymoon suite for my (-)have been nice to have more options at the bar, its quite dated as with whats on offer, also room service through the night is (+) warm welcome at reception and the room service club sandwich was excellent (+)room service was really good

nice garden & play area for kids in the back of hotel

wifi only worked next to the door of our room, though fine in the public areas

very friendly staff. breakfast was delicious

golf course and pond

wifi was great also

great parking

hotel, next door to the women's open golf event which we attended

plenty of parking

great choices for breakfast

staff were welcoming and helpful and both dinner and breakfast were delicious

a very narrow choice of spirits in the bar with no blended whisky choice for those of us who enjoy a mixer in their whisky and not a great

excellent breakfast. good choices. great bar and particularly the staff

polite and friendly breakfast was one of the best

staff really friendly and helpful, very apologetic regarding shower issues, lovely dining and bar area

breakfast warm welcoming friendly staff reception area, bar and restaurant beautifully

bar closing at 9

food was a good price and decent, the bar dining area was lovely to sit at and the staff were attentive and could not be more helpful

property is lovely however we paid a small fortune for the room with the bath that had the spa in it and it was frozen

spacious all you needed was provided in the room service was good the only thing i would say is the room was to warm even with the fan provided

beautiful hotel , staff were great with kids

we battled with wifi signal but that may have been due to location of our room

breakfast was very good, and real scrambled eggs, not reconstituted as is so often the case

spotlessly clean, great staff, fantastic breakfast and a really convenient location.

food is great, very nice room, the wifi in the rooms is a bit iffy, apart from that, you cannot find any better

wifi a tad slow for business users in the ground floor accommodation.

location new looking hotel ev chargers round the back fast and 2x location great location new looking hotel ev chargers round

spotless, wifi was a little slow

thought they had a gym but it s down the road in a separate centre

comfortable room and restaurant and bar were lovely

very clean and friendly, nice breakfast, a wee bit old fashioned but it's was nice, food looked amazing and was

were very obliging with early check in as we were going to a wedding

back, travelled for work as a single female; i felt safe, comfortable enough to sit downstairs in bar and restaurant

cleaning staff, bar staff, restaurant staff, reception staff etc was impeccable

booked 2 rooms at this hotel as we were attending a wedding and the staff arranged an early check in for both rooms to enable us to get ready

stay and was 110% better than we thought it would be lovely hotel rooms very spacious bar area lovely check-in and out without any hassle whatsoever would recommend right off motor way

free wifi, but it the reception was too poor to reach the room i was staying in

staff is very nice, allow me to early check in, breakfast is very good

for one night everything was great staff evening meal and breakfast would definitely recommend the hotel and i will be staying again

the highlight was the hydro pool with stunning views of the beachud83dude0d our room was in the new wing of the hotel and was

hard to contact room service but this could be a covid problem.

not a lot of kids about which is a bonus for us

wifi kept dropping out

delicious

clean& good room service

the rooms were spotless and spacious and the breakfast was gorgeous

clean & good room service

like how court yard rooms have separate areas for if kids staying on pull out bed

the pool is fantastic, couldn t get my 8 year old out of it

clean room, lovely view, good room service.

with very good facilities especially the large walk in shower - the food in both the bar and the breakfast included in the room rate were first class and the bar had a lovely atmosphere

we had room service and the staff were professional and helpful

the finish project they deserve a lot of credit it was 100% over all from the room to the dining room service fantastic value and staff were also very attentive could not fault this

way system to get to bar

the bar and restraint was there if need

they accommodated an early breakfast as we were travelling to the open golf

great staff. lovely bar and restaurant. very nice room.

dinner and breakfast great

food was delicious (evening meal and full scottish breakfast)

also ordered room service which was lovely

breakfast room service again excellent

room service breakfast for 9 to 9

bar and restaurant are high standard - quality of food, prices and service

parking onsite in a beautiful location. great food and service here! everything was perfect

the room was lovely, the spa bath was perfect and the decor gave a lovely elegant feel to it

clean spacious rooms with excellent dinning facilities or room service

louise in the bar couldn't have been any better

parking, excellent breakfast and really enjoyable evening meal

room service menu could have more choice

spa facilities good

only thing we thought was too many kids in pool but that's somthing that happens everywhere

one evening we decided to have a chilled night in the room and ordered room service pizza and chips, along with a few snacks from the bar, which were all lovely too

our tv couldn t connect to wifi which was also different to our last visits

room was amazing and staff + room service was on top form even though a thought a booked a different room from the one i had i

very expensive for just bed breakfast

the staff were very welcoming and helpful the breakfast was very good plenty to eat

super staff location and amazing breakfast

cannot fault this lovely hotel,beautiful decor,immaculately clean and very nice staff,oh and the breakfast was lovely too

breakfast was great full of good scottish heart attack munchies

ev chargers onsite was also helpful

near station for train into glasgow central. free parking.0

the food and service were amazing dinner was delicious and so was the buffet breakfast

that was carrie's thought our stay, the restaurant and bar staff were equally so

spa bath with jacuzzi with a mirror tv was a treat in our junior suite

the room was equipped with a television set and wifi, and the beds were clean and comfortable

friendly staff. comfortable. clean. easy access. good parking. good location.

excellent breakfast, good old scottish fare just what i wanted

easy parking and train station 5 minutes walk

no room service available through the week

the accommodation, restaurant, and bar all clean and and very well organised leading to timely service

food was great and the bar was very comfortable

asked for late check out on booking but didn t stay because if this

staff were friendly, bar was good, breakfast was very good. parking on site.

the first morning i would let them know if i needed anything during the week as i didn't want my room serviced but it was done anyway, it was done well

loved it all, swimming star bucks coffee. had little play bit for kids

down for breakfast on the first morning at 10ish was a disappointment

rooms are comfortable and clean. wifi is good room service food was good.

bag with a lot of cash a engagement ring i was going to propose on a suprise holiday way the kids

gym was superb as was the pool and spa area

the bar was very expensive

swimming pool sauna and steam room amazing, and food amazing

spa facilities was very good swimming pool very nice ud83dudc4c

spa wasn’t great

swimming pool,sauna,steam room were amazing

mins) and was lovely and reasonably priced

easy location, free parking with clear instructions, easy check-in and friendly staff

the gym was fairly reasonable and everything worked fine

the room was spacious with a tv and good wifi

the restaurant and bar are cleverly sighted on the top floor of the hotel building which provides guests with one of

felt very old and only had cold water in the shower. musty smell and very slow wifi

with a spa bath and tv in the bathroom

and disgraceful terms+conditions for the wifi

room, great en suite, easy on site parking, good breakfast, enjoyable dinner in the restaurant, friendly helpful

location, plenty of parking, lovely staff, great breakfast choice

family room with two rooms in one, perfect as our kids are a bit older and the space was excellent

breakfast, staff very attentive and smartly dressed, this goes for all staff, all very helpful,

2 minutes from airport, friendly staff, comfortable bed, delucious food and fast room service!

uncomfortable, doors slamming, kids running up and down

always a good breakfast and comfortable room. very close to the airport.

so we arrived and the air conditioning leaked all over the kids bed

ordered wings at the bar and i believe they cost 5 pound for 4 small wings

the breakfast selection could be more creative

service at bar was very slow, one pedantic dude serving a busy place

off the day before) they allowed us to put the toddlers food in the fridge and understood that kids can be a bit fussy

good choice on menu. easy to get to and ample parking. great character.

comfy bed nice sized room with lounge area good wifi and room service

service couldnt be faulted even when took a trip to the bar at 4am

was very nice and room service was very efficient and quick and staff were fantastic couldn t do enough for us so

had to run downstairs for milk or it would come off room service

i arrived late and left early boxing day so can't comment on breakfast or evening meal but my twin room was super spacious, immaculately clean and comfortable

tasty breakfast

last time i stayed breakfast was in the ballroom, this time in the bar which wasn't the most comfortable

overall a very great overnight stay with the kids, thanks

last time i stayed breakfast was in the ballroom, this time in the bar which wasn't the most comfortable

they even did my laundry for a small additional charge

hotel is lovely, we were a party of 5, 2 adults and 3 kids

good location. plenty parking

nice room clean and comfortable restaurant was very nice food pretty good, breakfast excellent

free on site parking

early check in

breakfast, had room service for an evening meal with no surcharge, excellent

monday to thursday the bar closes surprisingly early

the free wifi is also non existent in the bedrooms only around the reception

the food in the bar next door was absolutely fantastic

wfi was not up to expectations and the bar menu although good was limited bearing in mind the restaurant was closed for 3 days

a spa would have added to the experience

lack of activities no spa services yet, no gym

dinner in the bar and breakfast in the dinner room were both 5 star

breakfast was delicious

our kids loved the swimming pool&star bucks also

bar food really

lunch in the bar was good and breakfast was plentiful, good choices, hot and delicious

used the pool which was a bonus facilities were

the bar area is great, with a vast selection of food and drink options, and the buffet breakfast was

great food in the restaurant, lovely spa and gym with free use, stunning views

with friendly staffs, good facilities

we didn't get the wifi password

kids loved pool

breakfast and bar snacks also booked lounge was very good and staff member in lounge did an excellent job

staff members at the reception could be a bit accurate to details as i left some items for the laundry with notes for the ironing, none were taken into account, even through they said it was

great to find laundry facilities

i requested an early check in and i was so happy that this was available

great location. walk to city centre. early check in and parking.

my husband didn't like the bar bill!

sky bar had issue with my booking (glitch on their side) however accommodated me with ease, empathy and

room was modern and very clean and comfortable shower was great and last but not least the sky bar was a nice touch to sit and enjoy a drink and watch the world go

bar service could have been better, but that's not a criticism

it was a shame the gym was closed, but that was down to covid.

in roof top bar not very pleasant

late check out is always a good thing after a late night

reception by a lovely young lady but didn’t get her name unfortunately and also got a slightly early check in

staff at the bar and front desk were extremely patient and kind, dealing very well with people who had had too

great to have a gym, pool table, table football and a photo booth too

the staff were really friendly and the location was fabulous ud83dudc4c i really liked the late check out at 12pm which was great to have a lie in

the breakfast is really good too if you opt for it, which we did for one day

my partner was up and down all night being unable to sleep, i ended up having to ask for late check out as i was absolutely exhausted from having no sleep either as i didn't want to sleep

gratefully we had cool air/conditioned rooms, and we were granted early check in

hotel breakfast

location was perfect for attending hyrdo with 2 kids

they allow me early check in staff were friendly

we also loved the pool even though kids under 16 weren t allowed in the saunas or the jacuzzi

the wifi is free and fast too what's more to ask

loved the pool and room size and fomfort edcellent for kids iim looking to book again hopefully next

our expectations and were all so friendly and helpful (extra shoutout to alistair and the bar team (+) very comfortable bar area with great food, not too expensive (+) the bar is reasonably priced and all in all its a great value for money hotel with really pleasant (+)thank u to ashley and livy on reception also thank you to gemma on the bar the facilities staff and restaurant staff (+) the rooms were large, the place felt homely, the bar was reasonably priced and the leisure facilities were free

the wifi was not working at all

from reception to the bar

great gym facilities

we ordered room service for our dinner and i must say for room service meals, it was above our expectations

lovely gym and spa facilities

good location, very helpful laundry staff -went out of their way to advise.

wifi was pretty poor as did not connect very often however the staff, cleanliness and breakfast was

the laundry room music and construction below was very loud and annoying

double bed, good size tv, fast wifi, ironing facilities in the room - perfect for me, especially for the money

beside the laundry, no hot water, and no usb plugs in room

room, spacious, comfy bed, wifi was great, bathroom was lovely and clean

it didn't have a bar where you could get a drink

team lady jn charge withthe blonde hair could not have been nore helpful with myself and the kids friendly also other housekeeping staff all on hand to help a

great location in glasgow. very comfortable room for two adults and three kids!

i have 2 kids with me, that means you have a little groceries with you

quite noisy from the bar across the street and a lot of traffic

location is great close to bar and gardens

unfortunately the bar was closed

went to bar next door - never consumed alcohol but soft drinks were good

well maintained and good value for money, also made a phone call in the morning for a late check out at short notice and this was no problem atall staff were lovely aswell stayed here a

handy location for what we needed. great view from room. late check out was fabulous.

no one eats £18 worth of breakfast let alone kids

wifi could be better

really disappointed to arrive with 2 kids to realise the waffle machine was not working the 2 nights we stayed

location is perfect and the breakfast choices are very good; wifi connection is great too

only thing i'd suggest is for the room service menu - after 10pm the choices are a bit limited, i think to either curry or pizza, and

staff coming to the room for room service looked miserable when i answered the door when ordering food at night

early check in was fantastic paid extra however happy to fo that as ut meant we could freshen up

the hotel is immaculate & very comfortable, we also had a lovely breakfast

location by the river, very clean and tidy, clean & modern gym, great bar, good selection at buffet breakfast, comfy bed, excellent pillows