the pool, spa etc is 4 star plus although the pool could be a bit warmer

a lovely clean, modern and very stylish hotel. bar food and breakfast were excellent.

the wifi was a bit slow..maybe due to a lot of people staying

the excellent customer service and room service food

free parking was amazing aswell, and star of the show was the amazing food at palm court,one of the best

not a great wifi signal in our room

perfect location hassle free parking easy access to to all routes

the room was so spacious, plenty of comfy beds even the kids had a bed each

if there was anything i would say maybe the pool and gym was open earlier or little longer in the holidays to let everyone use it as normal

sofa bed was crippling for the kids so uncomfortable

wifi is poor in the bedroom, everything else is very good no complaints

poor wifi in bedroom.

heather at breakfast was lovely and cheerful in the morning

the fact it has a bar, pub, gym and pool.. and a starbucks which was my highlight

great check in staff- very helpful indeed, breakfast great, bar great, sauna, spa jacuzzi great

so much a dislike but the room service was very limited

wifi connection cutting out.

room service option

only thing was we requested a bottle of prosecco to our room and it was a hour until i called room service to see where it was and the girl said do you want it now, wasn't happy with that

very good stay, early check in provided without any problem

polite, friendly and helpful at all times, there was a very nice atmosphere at reception and the bar which made you feel comfortable and welcome

staff friendly and helpful. rooms clean and comfortable. breakfast good and plenty of parking.

friendly staff room was spacious and clean breakfast was really good and plenty to choose from bar open until late and reasonable price good location to walk into

is fantastic for everything, staff also very friendly and very good at there rolls, breakfast great

good breakfast and tea coffee juice are served even during thr night and great place to stay

did ask the young girl at the bar early in the day she stated that the cleaner was just going up now

we loved the room and the bar the food is awesome and we highly recommend anyone to stay with them

very central in chester. the bar has a great band on a saturday night.

bar service was first class all through our stay and great prices too

the bar was fully stocked and although busy managed perfectly well to avoid waiting to order

very good gym and nice pool

away for my birthday with the kids paid less than 100 for the room breakfast was brilliant

we had to wait to use the pool after 09.30 with kids

room service

we enjoyed the pool and had pedicures at the spa

to be able to book into our room until 2pm, we were in and unpacked by 10:45am (and at the bar by 11am)

bar area for chilling

30 am with kids partying on the landing

secret green was amazing, staff was friendly with kids

late check out option is great especial for us as we had been on a works wine tasting event and

milk & water was in the fridge, cookies in a jar

decor, loads of space, comfy, self catering, two en suite bedrooms, laundry room, free parking, great location

i looked for the wifi code in the room but ended up calling reception

cost of mini bar that is the only thing

my kids said it was the best place they've stayed

totally recommend the three adults luxury en-suite rooms

great location early check in great pub lovely big breakfast friendly staff great shower

the only fault was the drinks in the bar were very expensive.

at the bar they have a selection of ales brewed on-site and guests get a discount on meals ordered at the

breakfast great bar staff great, location brilliant

restaurant and bar had plenty to choose from

we liked how close it was to the centre of chester. the bar had a nice atmosphere.

in room prices for snacks such as crisps and nuts were a bit eye watering and the bar prices were a little steep but if you come to a hotel like this you can expect that

wonderful and friendly staff, the room was exceptional and room service and all the experience was perfect

the room was lovely with a mini bar and king size bed which was so comfy

gym is small , no swimming

i used the spa which was very relaxed and exactly what i needed, the spa receptionist showed me around and i

slightly dissapointing bar service. had to wait ages for a drinks to be served.

the bar downstairs was a lovely place to relax and the location was perfect for us

breakfast was excellent, hotel is very central to the town and all the places of interest, would

location is perfect and wifi was working. room was clean and tidy.

the bar was closed when we arrived back at 10pm for a night cap

hotel was awesome, great location, comfortable rooms, great breakfast and very friendly staff

and spa were excellent

wifi is slow.

thought staff was helpful and breakfast was great and the spa was so good and relaxing went in to bar and watched football until we went for a meal in chester next time i will do couple of days

spa was not great alot of kids jumping in the pool and running about in a supposedly quiet relaxing

about the hotel but car parking now run by a private company nearly missed logging in for that

shame the evening menu could have been better for younger kids

good location, clean rooms, nice breakfast(kids eat free)

was no room service at the hotel which i found disappointing as it s a very large hotel and i thought

breakfast choice due to the lack of food ready even though you have to prebook so an expectation

breakfast was very nice and room service

laundry services available for a reasonable fee

kids running up and down corridors late at night and woken early every morning by noisy

kids running up and down corridors late at night and woken early every morning by noisy

my kids even commented on how dirty is was

the spa facilities are amazing

kids enjoyed it , staff friendly and

a high standard of rooms, new trendy furniture , new bathrooms, very comfy beds and plenty of car parking spaces

5 for room service and 5 to hire a robe to wear in the spa

great gym lovely pool room was huge

breakfast - was mediocre

free parking

the breakfast was excellent and the spa facilities, whilst a little tired in some areas, were still very good and the staff in the

chester zoo and shopping at cheshire oaks, welcoming staff, good value of money ,nice foods and kids enjoyed swimming

only downside we found was the room we were in was very bad wifi connection and bad for phone signal, i had to go to reception area to make a phone call or

staff were very friendly, breakfast was superb. very comfortable and clean.

thing absolutely brilliant place and comfortable breakfast spot on staff very friendly and

nothing really, shame the bar wasn’t open

the bar was closed, we weren't informed which was a shame otherwise couldn't fault anything

location was great. breakfast was delicious. nice room & lovely staff.

use of the swimming pool witch the kids

, room ok with all in place such as toiletries bottled water, nice and clean, staff polite, free parking etc no issues observed would recommend

the annoying kids in the pool. i think there was something in the food that made me sick.

hotel, lucy who was at the bar was the best

the wifi connection wasn't the best

was wow,, the fact of the bathroom had a jacuzzi was unexpected everything worked great,, the kids loved it ud83dude03

there was a large car parking area with ev charging points, however they hadn’t been advertised

good service from the staff in the bar & restaurant, very clean everywhere

of a reliability issue with one of the ev chargers but the close proximity of the chargers meant we could watch for an alternative coming

the entertainment was not up to par, as the man that did the quiz spoke to everyone like we were kids, we walked out

anytime requested room service request was sorted very quickly no problem when asking for assistance, all staff very

the food was amazing and spa was perfect for us

breakfast was a little on the dear side.

second visit here lovely stay and spa facilities are a bonus

the dinner at the lounge bar was great and not expensive either

every part of the hotel was clean and fresh smelling, room service was great only thing i'd recommend is some little salt n pepper sachets with meal

bit pricey for the bar but was expectant.

parking for the disabled was well distributed and amble but was some way from the entrance - there

friendly staff cookie of arrival the spa the food everything was very good thank you

free parking on site

used common sense in order to assist with early check in

the staff were fantastic from the warm welcome received when we first arrived to the knowledgable bar man at the end of the evening

very clean and comfortable with a lovely bar area and a restaurant too with a beer garden too

we required an early check in and they were very accommodating to this

they replied to my messages quickly and even accommodated us with an early check in

lovely room, great spa & pool area, fantastic brekkie!! ud83dudc4d

didn’t stay b&b but had the breakfast on our last day and was a bit underwhelmed for the price

crazy golf was really enjoyable

the pool, sauna & steam room were of a very good standard as was the gym and my wife went to a couple of classes

staff where helpful and friendly and lots of parking

stylish, inc the bar and restaurant

great bar

the breakfast menus is just amazing and the coffee is the best i have had in a long time

breakfast superb along with location

love to hear atmosphere in the bar and restaurant

there's a golf court next to the hotel with a great view!

we ate in the bar that evening and had a lovely, great value for money meal

nice hotel bar with good food served from 12 to 8pm and very pleasant helpful staff

lawn mowers on a morning we were working nights so not hotels or golf course fault

beautiful views of the golf course

dining room good, room service excellent

the bar area was good, with comfortable seating, and the restaurant was another grand room with wood

ev charging points, fantastic staff, beautiful surroundings

and quiet stay, grounds were very nice, ev charging and ample parking

loved all areas of the hotel,from the outside terrace & gardens to the bar & restaurant

grounds, the hotel was lovely and kids loved the pool

room was spacious, beds were comfortable,swimming pool and facilities were good,

wifi could be better in some areas of the hotel

of the hotel, friendly staff, the hotel facilities and the bar prices were reasonable for a

fantastic had amazing view and food was excellent as were staff and used pool and booked kids on kong ropes which was

great bar with pool table & darts

nice spa bath

especially helen the owner, who upon our return from a late nigh out, opened the bar for us and even stayed and enjoyed a drink with us

breakfast excellent, room was big and very clean, spa bath was good. dinner was lovely

games room is ideal we played a few rounds of pool

were charged for room service after we had ordered our food in the restaurant our 5year daughter became unwell so

the man at the bar and the lady on reception made me feel so welcome

booking early morning swim session is perfect for the kids

excellent breakfast, gym, swimming pool, sauna, comfortable room, bath, very friendly staff.

they welcomed my “very chatty, curious, energetic ” kids; and were so accommodating to our every need

plenty of onsite parking

the location made it easy to get to places in the area, and there was a good amount of free car parking, and free wifi

the location is perfect for travel to the city or in our case the open golf

friendly staff, clean & spacious room. nice location. wifi spot on... will stay here again...

staff were lovely and very helpful. food in the restaurant was fantastic! plenty of parking.

location close to moterway, staff couldn t be more helpful even provided parking for my land rover and trailer, lovely bar to sit in everything spotless clean breakfast was

room service

are great, bar and food was good, spa and gym was good, been here loads of times and will continue to do so

are great, bar and food was good, spa and gym was good, been here loads of times and will continue to do so

spa was fantastic, i had 2 treatments which were very good, and the gym was modern with plenty of choice

beautiful main building, gorgeous pool, beds comfy and clean.

pool was great

ordered room service, pizza left more to desire but the service was quick and good

access to wifi - onerous method/too intrusive - just give guests free access without insisting on inside leg

) we also dined in the pub bar as the hotel restaurant was full, the food was still amazing and the bar staff were also lovely

a great breakfast!

good breakfast and varied dinner

warm welcome with great food in the bar in the evening and a lovely served breakfast in the breakfast room in the morning, great value

rooms are to high standard. the bar and breakfast was lovely. staff are really friendly.

fantastic breakfast - all staff attentive and kind, went above & beyond :)

bit of confusion about whether i had to wait at my table or go to the bar to order food.

bar with all seating and tv’s which made great viewing for the mcr derby and the anthony joshua

were all really friendly and welcoming, the swimming pool was fun for the kids, rooms were really bright and clean, good location for visiting chester

good wifi and a big tv few wear and tear signs

room where you have breakfast was far too cold

decent size, clean rooms and good early morning breakfast choices

service at the bar was very slow, not enough staff to cope with a busy time

no room service.

my kids had to sleep in the bigger bed

my kids had to sleep in the bigger bed

such warm welcoming staff, lovely bar and restaurant

great location, good bar & hotel

of room, good access to the bar with a great selection of food and drinks

grade 2 building, staff were great, two sides to the pub, so pub meal in the bar side or waitress service in the other, food was very nice, came pipping hot, very reasonably

only ever one staff member in the restaurant bar taking the orders at the till and she also has to fix the drinks so it takes a long time

no telephone in room to contact reception, delay on room service once ordered lack of towels

they tried to fix my wife's wifi connection even though the issue was with the phone rather than the public wifi

hotel and great to have access to pool

comfortable bed , nice big room , fantastic room service , polite and helpfull staff, location close to the airport , carpark

didn't sleep a wink due to crying kids next door

location, clean beautiful restaurant and bar area

exhibition about stuart sutcliffe the original bass player in the beatles in the bar and up the stairs

in the hotel there is a bar area and they also have a restaurant

a great little bar and breakfast was excellent

a nice bar area too

friendly staff, lovely hotel, great pool

liked that it had leisure facilities which include pool, hot tub, sauna, steam room, gym

staff were welcoming and early check in late check out.

location of the hotel was perfect for me and the breakfast was great

was quiet but within reach of cheshire oaks liverpool runcorn and widnes the hotel was large and spacious with a spa and swimming facilities the rooms were clean comfy and had everything we

outside room , friendly staff , very comfy bed , take away coffee and tea , big telly , good wifi and efficient reception

i was asked if i would like to order breakfast, i did and received a discount for early booking

pleasant staff who work behind the bar and also for breakfast

rong) wifi and easy parking

the location of the hotel being in the northwest of england the price of the drinks in the bar are of a bar in central london

bed and very good food - we especially appreciated the fact that we were able to have a vegan breakfast instead of just all

convenience for the golf course. dining facility.

breakfast was excellent, the fitness/spa pool is top quality- lovely location on the canal

room service was excellent. all staff were pleasant and courteous

hotel with character and relaxing atmosphere, great parking, all facilities in room and spotless

great breakfast. great location, course was in the hotel. enjoyed the gym.

bar area lacked ambience i believe the gym area was small.

the front desk clerk was very helpful with a late check out, very accommodating

road in a multi storey car park this was not given on booking site which said

every thing great only the gym is quite boring.