wifi worked no problem

very few gym equipment

free parking, friendly, helpful staff and yummy breakfast

om service and breakfast) was excellent

black pudding at breakfast but that's very nit-picky as there was heaps of choice.

i had room service which was fabulous

theres a bar and gym too

the bar and restaurant area is outstanding, modern, chic, huge tvs and importantly a great atmosphere

particularly like the gym, spa and treatment facilities

my kids are enjoy swimming and everything is convenient there we will visiting again

there is plenty of parking, and now ev charger is available it suits us well

booked the windsor apartment to allow us more space and individual bedrooms and kitchen facilities

staff, ev charging point, dog friendly, good area for walking the dog, ideal base for exploring north

so all in all a very good hotel, bar and food , shame about the breakfast

location. good ev chargers.

noisy early morning due to golf course maintenance however, this is to be expected.

venue, room and really nice surroundings of golf course, wildlife and converted stables

we ate our main meals and breakfasts in the bar area and the food was first class

we only wanted a bed for the night so didn't use any facilities except one quick drink in the bar which was well stocked and warm and cosy with very good staff

we ate in the bar that evening and had a lovely, great value for money meal

loads of parking, fast wifi and large telly

friendly staff, clean room,clean bathroom, spa facilities were clean and free to use ,room service was

ud83cudf78 ud83cudf54 we also had room service for our breakfast for a little extra treat to ourselves arrived for our chosen time

a lovely property, really nice facilities, the bar and restaurant areas are really nice

the bar staff and restaurant staff were very helpful ud83dudc4d

the breakfast was very generous and more than we both could manage

we thoroughly enjoyed using the swimming pool

spa was very nice

staff were all very pleasant and lady on bar was very good as guests kept coming in until very late on night of frank turner event but she

for two and access to the spa facilities and the ability to have an early check in and a late check out

wifi was average, could do with a booster, but otherwise fantastic facilities.

nless you are having a treatment) staff

ample parking, easy directions and great staff

there was ample parking outside and with the stay you could use the spa steam room sauna swimming pool jacuzzi jacuzzi did look like it needed a bit of a spruce up though and had a bit of a smell

nice bar food

charged for items we never recieved through room service

food and drinks available in room service,fair.

chester zoo and shopping at cheshire oaks, welcoming staff, good value of money ,nice foods and kids enjoyed swimming

kids loved the pool & during the morning it wasn't busy which was perfect for us

ladies changing rooms by the pool were very cold and a little tired compared with everywhere else in the hotel

easy parking

that easy to find a bar food menu, and had to wait for a breakfast menu to be brought to the table - both would be

room with a lovely view, partner ordered room service and meal delivered in 15mins which also was very nice, breakfast was plenty full and

hotel just 15 mins out of chester , nice & quiet,plenty of parking first class breakfast, beautiful property try it

tray charge for room service was a little steep compared to other places i have stayed

good breakfast, spacious room, good wifi.

of parking, welcoming entrance, friendly staff, large room, extremely comfortable beds and pillows,

a cup of tea but no milk available in either of 2 milk containers, member of staff appeared from kitchen area and when i asked for milk he grunted and pointed over there with a mouthful of

great opportunity to relax in sauna, swimming pool or fitness

liked the whole package, the staff was friendly and helpful, the bar meals we had over the period of our stay was brilliant, lovely presented and consistent, and

we chose a breakfast slot that wasn't too busy

friendly staff room was spacious and clean breakfast was really good and plenty to choose from bar open until late and reasonable price good location to walk into

good breakfast and tea coffee juice are served even during thr night and great place to stay

location bar facilities breakfast friendly staff

breakfast ud83dudc4d,staff ud83dudc4d

away for my birthday with the kids paid less than 100 for the room breakfast was brilliant

lovely little gym, everything there that you might need.

city centre location.excellent breakfast.fast wifi very friendly staff

a bit unnerved by people using their phones in the pool area, especially when travelling with kids, i’d be concerned of unsolicited photos being taken

we didn't use the gym on this location but looked in to pool from spa and it looked great

food available due to a covid outbreak amongst staff but there was breakfast which was exceptional,had a lovely meal in the golden lion just down the road from the

to move rooms because of a dog ( love dogs but like your kids you learn to filter out their noises, but not others ) but it was not a issue at all to move

pool area was clean and

the restaurant,the food ,excellent variety in the restaurant menus,& breakfast menu , free parking was an added bonus & plenty of spaces

the excellent customer service and room service food

room service was excellent burger was awesome

wifi in morning was a bit slow but otherwise all good

very good stay, early check in provided without any problem

as we had requested an early check in, then to be told our room wasn t ready

free wifi good

at the bar they have a selection of ales brewed on-site and guests get a discount on meals ordered at the

the only fault was the drinks in the bar were very expensive.

we liked how close it was to the centre of chester. the bar had a nice atmosphere.

fabulous bedroom location to town lovely bar great breakfast

room great bar good didn't have any food there but was told it was excellent by other guests

very central in chester. the bar has a great band on a saturday night.

one staff on when we came to check in, they were serving in the bar as well, very busy as open mic had started same time as checking

bar service was first class all through our stay and great prices too

we loved the room and the bar the food is awesome and we highly recommend anyone to stay with them

did ask the young girl at the bar early in the day she stated that the cleaner was just going up now

totally recommend the three adults luxury en-suite rooms

great location early check in great pub lovely big breakfast friendly staff great shower

a concert we didn't fancy joining the throng and with a lack of residents bar so rang down for room service

one of us could not simply pop downstairs on the evening to get us a drink at the bar after the kids were in bed

the staff were all great, lovely bar area and the secret garden is fab

fabulous quirky apartment with 2 double bedrooms and 2 bathrooms, coffee maker, ice dispenser and laundry facilities, immaculately clean and friendly staff

fab apartment huge! great facilities and perfect for kids. bonus having netflix

30 am with kids partying on the landing

but when paying for a late check out, its usually for extra sleep time

staff impeccable, from checkin/out to the bar staff

top floor room had slanted ceiling so only ideal for short kids not adults

they treated us to drinks at the bar for our anniversary and we had a lovely card in the room

wonderful reception staff who led us to our room, we had room service too & again staff were fantastic & the food was fabulous

especially loved the room service breakfast

wifi was not great

ive stayed several times before , rooms , staff , dining and gym excellent for me

was very comfortable and having a late check out allowed us to not have to rush down for breakfast as we had breakfast in our room

ow speed,

breakfast was excellent, hotel is very central to the town and all the places of interest, would

the first floor the music from the bar next door was very loud and went on until 3 in morning

lovely room, breakfast was delicious, and the staff were as always incredibly helpful and

no phone in the room to ring for room service, hot water in the morning was lukewarm.

are a group of 5 ladies who came to chester for a day at the christmas markets, a spa afternoon and then a meal in the evening

very, very poor wifi in the hotel. i struggled to just check my emails.

guy who was on duty 1st august was fabulous greeting you like you were friends having chats with kids had a great sense of humour soo

the beds were really comfy and the kids enjoyed ordering room service

wifi is slow.

fashioned but modern everything was - it was very family friendly and had a lot of space for the kids

kids running up and down corridors late at night and woken early every morning by noisy

only negative comment would be that there is not a lot of different apparatus in the gym

with little kids, it would be helpful to be able to move it up high

also the buffet in the evening was over priced for kids at 20 euros - if you have picky eaters this a complete waste of money, basically we paid 20

very pleasant bar area and separate room with pool table and chess facilities

great food great fantastic hotel vary romantic hotel realy enjoyed spa bath proposed to my partner in restaurant and she said yes we will be back and will recomend to

especially helen the owner, who upon our return from a late nigh out, opened the bar for us and even stayed and enjoyed a drink with us

live band in bar were excellent, staff exceptional and hard working

spa bath was an absolute treat and the staff were all so lovely

thing absolutely brilliant place and comfortable breakfast spot on staff very friendly and

location was great. breakfast was delicious. nice room & lovely staff.

staff were very friendly, breakfast was superb. very comfortable and clean.

breakfast was very satisfying and the staff were very helpful

night manager very accommodating offered to keep the bar open a bit longer

signal and wifi is poor

the outdoor hydrotherapy pool was amazing

gym and spa

great gym

cocktails in the bar were brilliant

parking especially when afternoon parties are running

wifi didn't reach our room, but this wasn't mentioned at check in.

plenty of onsite parking

parking facilities only for guests would be useful but not a deal breaker

staff were incredibly helpful, we arrived extremely late and they opened the bar just for us

the food was lovely , our room was clean and tidy and the spa was relaxing

the gym was amazing with lots of different machines and we loved going in the pool it was so relaxing

gym and spa were brilliant

the spa and gym is absolutely fantastic, the gym has fantastic equipment and is well laid out and the spa is

husband used gym and said it was well equipped

lovely warm quiet clean breakfast wonderful no complaints at all

they have kids swimming lesson and kick you out of the pool

electric heaters which isn’t ideal with kids

the bed was the comfiest i've ever slept in. both myself & the 2 kids were out like lights.

room great breakfast choices leisure facilities fab, pool was really warm which was great for the kids

the swimming pool was lovely and was an added bonus

friendly service and always pleasant the duck food with breakfest for kids to do was nice

and welcoming, nothing was too much trouble and always happy to accommodate requests that i had

rking) would highly recommend, myself and my two girls had a wonderful stay

excellent breakfast, gym, swimming pool, sauna, comfortable room, bath, very friendly staff.

honestly surprised by the value for money 35 a night wow nice little bar too and carvery

bar staff very genial

friendly staff, arranged early check in for us and didn’t grumble when we were a bit late for breakfast

booked it the night before we stayed and we arrived early due to poor weather and was going to stay in the bar area until check in time however our

they replied to my messages quickly and even accommodated us with an early check in

our room had no signal, it s a family friendly hotel but it didn t really feel that way, no kids menu in the

wifi connection was not brilliant and the door locks were temperamental (upgrade is already planned (-)wifi wasnt great (+) only fault is wifi drops off all the time, otherwise perfect in every day (-)wifi in room was a bit hit and miss (+) my room was in a nice quiet area, great light, comfortable and with great wifi (-) low connection wifi (-) we had to ask for the wifi password, we had to ask for bathrobes and the scrambled eggs at breakfast had to be redone - (-)the wifi reception in certain parts of the hotel was intermittent . (-) wifi none existent on premises (-)wifi boots user off every 5 minutes

lovely property. friendly staff and very accommodating as we needed an early check in

this isn't a kid friendly property, it's perfect for couples without kids or with older children

we haven't had a day and night away from the kids in 3 years and this was the only time for another long stretch

friendly, efficient, professional staff. facilities in room. great breakfast

food was excellent and good value, room was very comfortable and wifi fast.

gym was brilliant

were all really friendly and welcoming, the swimming pool was fun for the kids, rooms were really bright and clean, good location for visiting chester

breakfast is lovely and all staff is friendly

venue was brilliant, live band playing in the bar and lovely food

room, good public bar and friendly staff

only ever one staff member in the restaurant bar taking the orders at the till and she also has to fix the drinks so it takes a long time

great location, good bar & hotel

grade 2 building, staff were great, two sides to the pub, so pub meal in the bar side or waitress service in the other, food was very nice, came pipping hot, very reasonably

love to hear atmosphere in the bar and restaurant

the breakfast menus is just amazing and the coffee is the best i have had in a long time

breakfast superb along with location

spotless room, exceptional breakfast, super friendly staff at all times, highly recommended

great breakfast and lovely comfortable room

when entering the room, we was given free room upgrade with balloons and free drink at the bar due to my partners birthday

wifi could be faster

didn't sleep a wink due to crying kids next door

breakfast was excellent & fresh

accommodating staff both in bar and reception, great facilities in david lloyd leisure centre

staff, good value for the rate paid, comfortable room, nice bar area, nice little fitness suite

simple bar food

early check in request was approved very quickly

no cooked breakfast and no room service

the adult fish and chips was awful - kids sized portion of (almost black)chips and a limp, soggy piece of battered fish i could've got

golf is great, staff are very friendly, good value for money, great room for kids to play various games and watch

the wifi is very poor as you can imagine with the property being so isolated.

age limit of 16 to use the gym and jacuzzi is bit high

so i guess they need to invest in better wifi

fantastic had amazing view and food was excellent as were staff and used pool and booked kids on kong ropes which was

very clean, in a great location, 15 mins from the airport, nice bar and nice friendly

the bar is well stocked and offers a good selection of draft beers, etc

hotel with a cute bar area and dining room

a great little bar and breakfast was excellent

exhibition about stuart sutcliffe the original bass player in the beatles in the bar and up the stairs

to the company , myself and my daughter weren t very well and the lady in reception let us do a late check out which we were really so grateful for

the room the wifi not good

no late check out

wifi was like you were at home, super fast and could stream anything whether it be youtube or

gym wasn't big but jus enough, had all equipment you need, free weights, benches and some cardio

requested an early check in as we landed from dublin at 7

staff, very accommodating & allowing us a late check out so we could shower after doing the half marathon

the room was great and the quality of food for room service was of a really high standard and felt the sane as i'd have got in the restaurant

excellent views from 5th floor corner suite, staff very friendly, beds nice and comfortable, early check in and late check out not a problem as we had suite

a shout out to denise who facilitated a third bed and early check in as we had an elderly member in our group

great for a walk around albert dock and for the town itself breakfast really nice plenty of

hotel,fantastic views ,good size room, nice cooked breakfast, friendly staff

there is no restaurant onsite for dinner but the bar serves snacks and there are many good restaurants nearby

didn't catch the name of the young man on reception and bar but he's an absolute credit to your hotel

lovely room with a great view, nice bar area. really good breakfast

bar is open and room service did available but there is no sitting within the central hotel at present due to covid

helpful staff and nice rooms. the gym was an added bonus.

amazing room really good breakfast and it had a gym and parking on site

the wifi was very slow and often times wouldn t work

stayed with my mum and grandkids for 1 night

room right no new towels or cups even after it was used for tea they had no streaming services wifi was really

staff from the reception, to the bar staff, the cleaner's, where all very helpful, a credit to the business

small gym

no mention of wifi and had to come back to ask about breakfast times etc

great location lovely rooms and bar with excellent staff

i liked that they had a well equipped gym

we were a family up to visit uni kids so we were able to book 3 rooms and accomodate us all in the same place

we didn't use the gym but it looks quite well equipped

early check in and car parking

by 9:30pm the room service only had pizzas left. the menu didn't work on the qr code either.

the gym was small but really nice as it had a rooftop

in addition, a member of the bar staff went out of his way at 1

and my girlfriend arrived on the 5th of october early in the morning to check in

great location, good breakfast and lovely interior design.

the room service menu didn't work

bed was comfortable free wifi i would recommend the hotel to my friends

one centre and albert dock it was so near everything with minimal noise i couldn’t fault it my kids loved it they had access to the pool and so many other excursions i would definitely stay here

free use of pool and sauna

everything, great location,comfort,great breakfast,facilities gym pool whats not to like,

one centre and albert dock it was so near everything with minimal noise i couldn t fault it my kids loved it they had access to the pool and so many other excursions i would definitely stay here