wifi did not work. breakfast coffee was barely adequate

all excellent, bar 2 things. see below

the breakfast was excellent and so was the evening meal

breakfast was delicious

the decor and comfort in the bar and dining areas were spot on

the food was lovely, bar well kept and the staff were next level. phenomenal service

terrific bar with an excellent choice of beer, the breakfast was superb, the room was very clean and very

quiet sunday evening and we ate a very good roast dinner in the bar and a good breakfast the next day

and a young man from the waiters and bar persons needs to be recognised for his customer service

the bar and restaurant was very busy in the evening frequented by local non resident guests which is a

steve in the bar manager in particular was extremely personable

lovely views. accessible on site parking. pleasant staff. birdsong.

matched them in every way, locally sourced suppliers - absolutely divine almost forgot about the bar which is well stock with delicious wines - i just wish it was closer to home so i could sample

bar meals would have been better for us

afternoon tea, restaurant food was yummy and spa bath was a great experience

had to leave the hotel and walk across the car park to go to pool and spa as not situated inside the hotel

free wifi which worked continuously with no hassle to get on it

pool in the spa was a little colder than other spas we've visited

great pool, nice food, nice location for walks

was nice that the hotel offers complimentary wifi

easy parking, friendly welcome, comfy room and delicious breakfast.

wifi isn t the best, hardly worked to be honest and i come off it to use my 4g.

bar snacks were incredibly cheap, but good portions and tasty

great breakfast

the cost very reasonable and the breakfast was sublime

tasty breakfast, really clean rooms, very hospitable and very kind staff

parking is at the rear of hotel and could be difficult find.

the bar and cafe was very nice too, a good way to spend the evening after exploring the town

staff friendly and sorted early check in. great location. lovely bar area .

heater, iron, ironing board, kettle, tea, coffee milk and biscuits good variety for dinner room service

took an hour to get room service, as could get no answer from reception at first until i used my mobile to access the

staff are very friendly, facilities are fantastic with the gym and spa, the food in the bar is amazing

pool and juqusi great

room was quite remote and the wifi was not strong enough for a video call i wanted to do

ample parking on site

bar and restaurant very good

all of the staff were lovely, david, one of the gents we got chatting too who works on reception, bar etc was so helpful & advised us on a place to eat at whilst we were out in shrewsbury for the

no problem parking and the location is rural but in 10 minutes you're in central shrewsbury

we got to the accommodation early as we were going to a wedding

supposedly a deluxe suite= normal sized bedroom with four poster bed & 2 chairs, bathroom has a spa bath which has been there a long time, all the jet outlets were filthy, black mould on tiles

excellent accommodation. friendly staff. great breakfast..great food. nice bar and beer garden.

absolutely gorgeous setting and lovely bar and restaurant interior

excellent accommodation. friendly staff. great breakfast..great food. nice bar and beer garden.

the breakfast was one of the best i ever had

breakfast was superb

the bar was very comfortable

well designed. comfy bed. excellent staff. bar food and breakfast first class

the bar downstairs has a lovely atmosphere and staff all very friendly

lovely rooms associated with the cool bar and restaurant but with independent access

the bar and service staff were great and the roast pork bun was so filling

hotel location was superb, close to all the shops, bars and restaurants

had to ring externally on mobile phone for this, as room service phone out of order

had room service~ light meal was well presented and tastiy with much more on plate than expected

sunday morning breakfast service was not good, almost comical, but, hey, does it really matter

superb location is perfect breakfast is superior early check in for a reasonable fee

wifi was available but with dropouts.

nice bar and outdoor seating

our rooms were fine except we were unable to receive wifi and had to go down to the pub area to check e mails etc

the bar and waitressing staff in the evenings were friendly and helpful and the lady who does the

queues to bar but it s not down to staff it s the size of the bar

we had the room service on the first night, the meals were in cardboard boxes and we were provided with paper

the wifi and the staff were okay. it was very clean

toilet flush,tv reception poor, room service took ages to answer and 3

the free wifi was a bit slow

no room service and no way of contacting reception - had to ring the outside number on my mobile phone

breakfast excellent. very comfortable bed and beautiful room.

noise from kitchen ventilation system. lack of socket outlet near mirror for hairdryer

wifi didn't make it to our room.

they helped me with my luggage to my room and arranged room service , which was equally impressive

ubby said best he s had) along with the service

the lounge was comfortable with a bar and papers to read

location, free parking, lovely breakfast with plenty of options

not that i didn t like; maybe they just need to improve speed of their wifi.

issue was the noise coming from the bar after 10ish but the staff were helping the best way they

vicinity of the hotel closed at reasonable time

free wifi

wifi was on the blink but that isn't their fault.

the room was warm and cosy and as it was well to the rear of the pub there was no noise from the bar whatever

t i got the last space) and wifi didn't reach my room

limited parking

the bedroom and golf

overlooking golf course

hotel is being refurbished so the restaurant is closed and there is no 24 x 7 room service as stated

lovely location beautiful bank holiday weekend good wifi great parking good coffee

great, quiet, location, though i hadn't realised it was a golf hotel when i booked - not that this was a problem or a plus, just that it would have been

location, parking.

breakfast portions could have been a bit more generous, e

the bar prices were a little con the pricey side 18!for a pint and a gin and tonic

definitely be returning soon breakfast choice of food and service both excellent

excellent breakfast staff are very friendly and efficient - especially old gentleman at breakfast

the facility of the pool, sauna and jacuzzi are very good and especially as they are included with the price of the

door pool etc) and gym were excellent

we had fun as a family playing crazy golf, in the playground and in the swimming pool

location and facilities including the spa which was world class

t in defense of the hotel, it is a massive size

reception and bar open 24/7 is a huge help

nice little spa and good selection of treatments

i particularly liked the bar with the pool table that was set slightly back from the hotel giving an extra option rather than just the

24hr bar and great breakfast

gym was closed and we were not able to use a spa as it is over 18 only and we have to 2 under 18

nice atmosphere in bar & restaurant, nothing too much trouble

meals and breakfast were of a very high standard and served in a lovely restaurant

spotless room, exceptional breakfast, super friendly staff at all times, highly recommended

breakfast superb along with location

breakfast amazing room clean bright and modern with the most comfortable

, especially the shower where it can be for people with disability the food was excellent for the breakfast which was cooked fresh the people at reception was very

parking very easy

was powerful and warm ,you can alter the heat yourself so can be very hot or cool ,good free wifi

parking; breakfast included; staff very helpful

everything - lovely room, fanstatic breakfast, easy parking

the gym and pool is really good! gym is a little bit small, but still better than most hotels.

fact the wifi was restricted and you had to pay for good wifi

book into the spa but it was a last minute trip so our own fault dogs in the pub being able to walk through the

spa is stunning and the pool is fab

pool is great especially as they allow kids during set times, but the changing rooms are in need of an update and the floor is terribly

staff very friendly bed comfy breakfast very good and plenty.

nice and clean. great breakfast. very attentive host!!!

been before so new what to expect, ample parking, convenient location,comfortable room, good food, polite and friendly staff

the hosts were most welcoming and an evening meal with plenty of choices was available in the bar / restaurant; the

good breakfast, and convenient parking available

in was really smooth, although we couldn t check in until 3pm without paying extra for early check in, we were still able to check in and just get our keys so we could then leave the

breakfast sounded lovely but ours came out a little cold, the toast was late, no bowls or juice and

views, free wifi, location perfect

the staff and room service are excellent and they just want to help in any way they can.

perhaps even a reduced late bar menu or room service

the kitchen was situated upstairs by the restaurant though

parking not very good for disabled

me and they made it so special for me with a balloon banner and card plus a selection box for the kids amazing service thank you

pool was extremely cold which meant my friend who was with me couldn't go in it because she has

breakfast and evening meal excellent choice and value with kids

it's nice hotel and my husband happy and my kids as well.

staff, ev charging point, dog friendly, good area for walking the dog, ideal base for exploring north

the bar was great and a singer on

was an excellent bar area with live entertainment which was a real bonus for our evening

loved the space in the winsford suite,, the space of a kitchen, living room and bedrooms was excellent

close to where we had been for day out and easy to get to. nice room. son liked the gym

good location, clean rooms, nice breakfast(kids eat free)

air con was super cold and effective! breakfast was fab.

if smoothies could be provided at breakfast. more varieties of dishes for supper would be nice.

good location, clean rooms, nice breakfast

i requested an early check in due to organising a surprise party and this was arranged

suite was luxurious and room service polite and helpful

wifi seemed to have a restricted upload speeds

no room service

i can think of other than better wifi, for some reason it was really slow which made working difficult

second visit here lovely stay and spa facilities are a bonus

the pool is great

beautiful gardens - a lovely spa - charming staff - pleasant bar and restaurant

the dinner at the lounge bar was great and not expensive either

meals were excellent and pool and sauna were first class

bar service was first class all through our stay and great prices too

if it were not for that i properly would have been in the bar enjoyed

staff were friendly and helpful had early check in which was a bonus

did ask the young girl at the bar early in the day she stated that the cleaner was just going up now

i asked if there was a laundry nearby where we could wash our dirty laundry

did not have the breakfast, the room was spacious, the beds was comfortable, late check out which was great, the reception let us keep our suitcase their while we had a walk

bar area for chilling

the location was great, very central. staff were super and very helpful. nice bar too.

was there for my birthday, complimentary drinks and a late check out

the noise might be a problem if you have kids who go to bed a bit earlier

location and easy to find staff was helpful and friendly very clean and well kept breakfast was a bonus would definitely stay

breakfast room off the bar area all bright,comfortable and clean

friendly staff , bar and reception area , cleanliness

good location and parking available. friendly staff and breakfast excellent

bar was open till 2am ( not that we stayed up that late)

one of us could not simply pop downstairs on the evening to get us a drink at the bar after the kids were in bed

also didn t see a menus for room service and when staying in a suite you want to enjoy your room but there was no menus or we

to detail, excellent bathrooms, knowledge of what a house proud woman wants in her kitchen and laundry

no coffee or tea in the room no shampoo or soap in the shower room service offered but no menu

wifi password not made available and internet signal very poor

a bit unnerved by people using their phones in the pool area, especially when travelling with kids, i’d be concerned of unsolicited photos being taken

the pool was great- kids loved it

access was great and a much bigger window for kids than other hotels we have stayed at

late check out was a bonus

room service

totally recommend the three adults luxury en-suite rooms

great location early check in great pub lovely big breakfast friendly staff great shower

friendly bar staff, best room, slant in the roof was cool. :)

booked it the night before we stayed and we arrived early due to poor weather and was going to stay in the bar area until check in time however our

very clean and comfortable with a lovely bar area and a restaurant too with a beer garden too

the bar was closed due to refurbishment but the owner was more than happy to let us have a drink

the staff were fantastic from the warm welcome received when we first arrived to the knowledgable bar man at the end of the evening

my friend the welcome was lovely, room not available for early check in

10/10 for everything including spa treatments.

park ,straight into hotel, really nice traditional feel concierge takes bags to rooms excellent breakfast

gym is small , no swimming

we had to pay extra to use the gym .sauna facilities

very comfortable, lovely room service and great breakfast.

phone in the room didn't work had to go down to reception to ask them for room service

lack on info in room, room service, wifi etc

plenty of room, there was only one thing that was wrong not enough seating in the bar area

breakfast was not good as they told us they had no milk and had run out of black puddings breakfast

fabulous bedroom location to town lovely bar great breakfast

the only fault was the drinks in the bar were very expensive.

no noise from the bar downstairs

we liked how close it was to the centre of chester. the bar had a nice atmosphere.

restaurant and bar had plenty to choose from

electric heaters which isn’t ideal with kids

it was unfortunate we ran out of time as the children would have loved to have used the swimming pool - it is on our list for our next stay

lots of different things to do in the hotel, pool table, swimming pool, gym, cardio room, jacuzzi, sauna and steam room

food in the bar was very nice

about it from hot showers, great pool facilities, comfy beds and good wifi

rooms, good breakfast, nice staff, the pool-jacuzzi-sauna was a great addition, located on a quiet canal close to nice pubs

the bar was very good

there's also a plea for american pancakes to be added to breakfast menu for kids

car park had ev charging

in the price quiet spacious room great swimming pool sauna and jacuzzi , nice restaurant and bar good food , secure parking, walking distance from town shops bars

gym wasn't open and was being used as a junk room and even though i upgraded my room from a

services which we were suppose to request in advance, as well as little information about laundry services

with little kids, it would be helpful to be able to move it up high

my kids even commented on how dirty is was

d to collect laundry from

was a shame the bar wasn't open to relax in (refurbished going on i believe) but drinks were available when

location was great. breakfast was delicious. nice room & lovely staff.

no bar open

nothing really, shame the bar wasn’t open

the bar was closed, we weren't informed which was a shame otherwise couldn't fault anything

kids loved the pool - nice that they have arranged a specific area for the little ones

staff were lovely, breakfast was very nice and room service very quick and efficient.

the pool, gym, jacuzzi & sauna are an added bonus

meals very expensive for room service

excellent location with plenty of parking facilities

nice hotel, friendly staff, convenient location, free parking, gym and decent breakfast

the welcome cookie was warm and tasty. free wifi.

gym and spa were brilliant

staff were exceptionally accommodating! late check out was a massive bonus for us!

car park was very busy with spa and gym visitors

wifi was average, could do with a booster, but otherwise fantastic facilities.

working, bedside light in bedroom not working, no full length mirror, no phone to call down for room service

the following day we ordered room service at 12:30pm but we did not get our food till 2pm

spa pool packed with jumping kids, food very, very expensive, a bar with no beer

5 for room service and 5 to hire a robe to wear in the spa