the outdoor hydrotherapy pool was amazing

spa facilities, near to other attractions and liverpool, we have been before some years ago,

signal and wifi is poor

although, the wifi didn t reach the rooms or most of our corridor

was very big with lots of parking and many places to go and do things like a restaurant or bar oh places to sit and of course

venue was brilliant, live band playing in the bar and lovely food

grade 2 building, staff were great, two sides to the pub, so pub meal in the bar side or waitress service in the other, food was very nice, came pipping hot, very reasonably

room, good public bar and friendly staff

hairdryer iron and ironing board we had a very plesant stay the staff were great but emma in the bar and les stood out for us nothing is to much trouble emma was always cheerful as was les

of room, good access to the bar with a great selection of food and drinks

theme of the main bar isn t a quiet place for food after work, and the lack of choice on the room service forces a decision between loud sports bar or limited choice

good breakfast

lovely hotel with excellent spa facilities and good size bedroom

plenty space and comfortable disappointed that the kids had limited times to access the pool

of the restaurant find it had too many drinkers not suitable for families but used room

staff were lovely and very helpful. food in the restaurant was fantastic! plenty of parking.

wifi is intermittent and weak.

clean, spacious, arrival time up to 2300 and plenty of free parking.

location , the decor and the complete refurb of the restrauant and new bar , i stayed here bout a year ago , what a difference , this time i stayed in one of the lodges

quite, no fuss .couldn't fault .anything. parking also available.

a lovely vibe to the place with books to read pool to play and a beautiful garden to walk around

especially helen the owner, who upon our return from a late nigh out, opened the bar for us and even stayed and enjoyed a drink with us

the perks were having access to a pool table, board games and a smart tv in such a cozy setting made the trip very relaxing

breakfast excellent, room was big and very clean, spa bath was good. dinner was lovely

spa bath was an absolute treat and the staff were all so lovely

the parking is excellent

the bar area was good, with comfortable seating, and the restaurant was another grand room with wood

lovely to relax with a drink in the bar and recover

dining room good, room service excellent

over last minute, room service was great and fast

anyone using the hotel gets access to the gym and pool, the gym itself has everything you would need to get a good workout

having to walk in the robe outside the hotel to get to the gym/spa . breakfast wasn't great.

waiting for drink and food at the restaurant in the evening and for breakfast in the morning

road if you want a more reasonably priced evening meal, or drive to the restaurants/cinema/crazy golf at cheshire oaks

liked it all, at times it was difficult to get reception to answer when i called for room

the room the wifi not good

excellent shower, breakfast and wifi

we arrived early and were told a blanket no re early check in

small matter was that room service came in our room without knocking and while we were still in bed

the hotel did have a gym, but we couldn't get access to it

there is no restaurant onsite for dinner but the bar serves snacks and there are many good restaurants nearby

didn't catch the name of the young man on reception and bar but he's an absolute credit to your hotel

early check in luggage room location to town

location friendly staff couldn't fault them they were very welcoming rooms clean and tidy breakfast

great for a walk around albert dock and for the town itself breakfast really nice plenty of

it was very clean and the room was massive and the bed was so comfy. room service was excellent,

excellent views from 5th floor corner suite, staff very friendly, beds nice and comfortable, early check in and late check out not a problem as we had suite

late check out and room ready on arrival as requested early check in if possible

i asked for a late check out and was delighted that i was able to get this free of charge

was very clean and the duty manager was nice enough to give us late check out

the room was very clean and comfortable. breakfast was really good.

great locations , clean , friendly staff! amazing breakfast

poor wifi

great stay and gym was a bonus too

the reception was clean, and the dining area and bar were nicely organized

negative thing, but i believe it was just for these days we stayed, that the wifi in our room didn't work

hotel was close to the city centre making it very walkable, staff was accommodating, the gym was also accessible

room right no new towels or cups even after it was used for tea they had no streaming services wifi was really

no mention of wifi and had to come back to ask about breakfast times etc

lovely selection of breakfast well equipped gym

exhibition about stuart sutcliffe the original bass player in the beatles in the bar and up the stairs

in the hotel there is a bar area and they also have a restaurant

a nice bar area too

hotel with a cute bar area and dining room

a great little bar and breakfast was excellent

property was extremely clean the hotel staff was very helpful and room service was 10 out of 10 the receptionist and check-in was extremely helpful and

we didn't use the gym but it looks quite well equipped

went down to use the gym and discovered that there's no one available to assist with enquiries about using the equipment

the rooms at this hotel are not very clean but we had chosen it because of the ease of using the gym and facilities

breakfast was lovely, lots of choice

clean, up to date, billy and ronnie. great breakfast and everything you need in a hotel.

gym could have being better equipped - adding in some more handles for the cable machines would be

and my girlfriend arrived on the 5th of october early in the morning to check in

breakfast was 1st class with a good choice both from the buffet and the

nice gym and had a wonderful

perfect hotel for a family stay with the kids. pool was an added bonus.

good faciltys pool bar and restaurant and the staff

the pool was too cold

i liked the large tv, i liked the room service

breakfast was very impressive also

hotel was very clean and the spa and gym were very relaxing and enjoyable

location, room size, cleanliness, wifi, huge&fluffy towels, big bed and very comfy pillows

location, view, reception helpfull. the large bar to social distance. off street parking

fabric sofa in the bar was covered in dirty marks

very good all round. excellent helpful staff. good quality hotel good breakfast

beautiful bar area with some amazing drink and a great atmosphere

large room with a great view, right in the heart of the city. wifi worked great

wifi wasn't very good

we added breakfast on at check in for the next morning and got given the option of free room service which was a lovely touch

genius early check in

wifi available, close to centre. parking at night was a bit hard to find - 14 gbp for 24 hours

location was ideal, the staff were very friendly, the outside bar on the second floor was great to sit in the sun with a pint

room service food was lovely and tasty

lots of access to room service even until late on in the night

i had a family room and the couch bed was very uncomfortable for the kids.

the staff and the ambience and great location. gym was good but a bit small.

gym facility was great, especially for a hotel gym

excellent location with a very good breakfast.

locations had been the reason we chose the malmaison, very close to bars and restaurants and obviously the water front was a bonus

wifi speed and strength excellent

is fantastic, the decor is nice inside and out, even the bar is relatively cheap compared to much more inferior

we stopped for two nights yet we didn't have room service to make bed or have clean towels

i also didn t manage to connect to the wifi in my bedroom during my stay

great location friendly staff and a great atmosphere in the bar at night we will be back

noisy, you could hear people out in the corridor passing your room, paid for late check out and cleaners still came to our room at

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

great bar downstairs

perfect location. big room. spa bath was great.

location and the spa bath

good location for shopping and bars if you are a beatles fan alot of live music

the hotel is comfortable and friendly vibe hotel bar is nice

bar is relaxing

really picky - breakfast

staff were very friendly and made extra effort with the kids

we also had room service for dinner which was delicious

the fact i was only staying for one night so didn t get a chance to try out the gym etc.

hotel, excellent location, the rooms are modern and the bed is super comfy, we requested early check in and arrived early at 12:30pm and they checked us in right away

it had a nice dining/bar area and included an games area to keep the kids entertained which was a nice touch

weren t told about the gym etc until we were checking out and heard the receptionist telling a couple who were checking in

location of hotel. late check out. reduced parking price. size of bed.

more options please for the room service menu as it was fairly limited

cash only bar and bistro

that the hotel was run a bit like easyjet; to store our bags for a short time cost extra, as did early check in

the facilities was good and hotel had a bar on the ground floor

refusal to hold bag until 3pm check in despite early check-in in having being arranged in advance i was refused

the bar closes in the evening for 15mins just before 11pm to allow for a shift change and to refloat

modern, spacious (we had a 1 bedroom apartment with sofa beds for kids age 15 & 13) bathroom was lovely with a great size shower

the kitchen was well equipped, good shower, big and comfortable bed, excellent location, short distance

we never had breakfast

was perfect except for the woman managing the breakfast buffet on my last morning there

excellent location in the city centre. good value for money with a well equipped kitchen.

wish when room service came they changed the bedding as it was dirty

the bouncer let a few kids in ahead of us who weren't staying at the hotel which we found a bit strange and a bit

rooms are spacious & comfortable and breakfast room service is plentiful

breakfast we had room service and brilliant for 5 service charge everything was warm and very good

gym was great too

everything about the apartment, really clean, comfy beds, stylish kitchen and living room, everything you need and want for a self catering apartment, iron,

wifi kept disconnecting

clean twin rooms and good size kitchen and lounge

wifi not always available in room

esumably because it was in the basement)

also no wifi signal in the room

good wifi

was fantastic, lovely big bed, excellent cocktails in bar and very friendly staff excellent value for

no bin by the continental breakfast area, so breakfast rubbish was left on the counter

then at the bar he made sure we were always looked after and was a nice touch that he remembered our names and

the location good size room use of the gym and spa

bearing in mind the size of the hotel i was a bit disappointed with the size of the gym

the price of water on room service.

comfy bed. good wifi. quiet. good shower.

room service food excellent wedding buffet excellent

en-suite bathroom with bath. excellent water pressure in shower. room service.

we had a twin room with the kids,which led us to go from one room to another

room service not in every day

spotlessly clean. great friendly staff and reasonable bar prices.

parking is just 13 for 24 hours and i got a late check out room for an additional 10 giving me 3 more hours

breakfast - bacon had been left to settle almost inedible.

cept spa) - spacious room - tv channels - early check in and late check out

i liked more was how easy was to get a late check out until 6pm without any charge and actually promote it on their customer website

confusion over what was available from room service and cost

room service was served promptly and was hot and plentiful

the breakfast was excellent

the bed was very comfortable, and the breakfast was very, very good

wifi signal

gym was to small.

of staff, gave the best level of customer service, from the cleaning staff, check in staff and bar staff

the pool doesn t have any time slots for kids

spa was slightly over booked and had a lot of people in it which slightly ruined the experience

no water in rooms, pods for the nespresso were all decaf, no room service menus in the rooms

room service much appreciated

cost of breakfast and cost to use pool

everything rooms were great spa bath amazing

bathroom of the room we stayed in (the flamingo pool room) started smelling very strongly of sewage as soon as we started using the showers,

fancy hotel feeling, lovely rooms. oh and the spa bath!

room and bed very spacious

no late bar and drinks via room service were cans,

all ways amazing when we stay here kids loved it this time too

location spot on, rooms clean and beautiful bath amazing kids loved the big spa bath

wifi sometimes is weak

staff where really nice and gave us a free upgrade to a superior room for a hotter bath for the kids

room was gorgeous with jacuzzi tub and at great price, my kids wanted to be in the hotel all day

ummm i wish the bar was larger.

charged an extra 20 for early check in which i kinda felt was just sticking the arm in.

location and gym facilities. the bar and football on the tv

staff couldn't have been more helpful- directions, allowing an early check in, permitting bag storage after checkout

gym small

hotel was very accommodating with early check

breakfast was very good with plenty of choice and staff there very helpful

and pubs close to the hotel, great staff and amenities, we arrived at 11am and they let us do early check in without pay more,

the pleasant welcome from hotel staff couldn't do enough for you very welcoming and friendly breakfast was lovely plenty of choices to choice from evening restaurant food was lovely too full

no laundry on the weekend.

i was able to do a late check out by 30 minutes

1 barman on in castaways on a very busy night

lovely reception staff. enjoyed the bar and the restaurant.

wifi good, laundry

room service was brilliant,the food we ordered arrived hot and it was delicious

the linen and laundry was at least clean but that's about it

were thick and plentiful

facilities for tea/coffe parking - convenient location - friendly helpful staff

good atmosphere, good food plenty of parking, location was good, plenty of shops and cafes

there was also a laundry room should you need clean towels

24 hour room service

50 each& our kids ate free

with little kids, we waited at reception but nothing was done early, we just had to wait until 3

kids eat free with an adult breakfast and my daughter fully took advantage of this having 3

the staff offered early check in without any cost

and the view from the bar and restaurant across stanley dock to the tobacco warehouse was amazing

the hotel up until our departure, great facilities in the hotel, the spa was amazing, and the breakfast was great

excellent breakfast, beautiful spa facilities, spacious coumfy bedrooms.

everything was perfect. very clean, spacious, quirky. ev charging was ideal. location excellent.

the gym is nicely equipped too but a couple of the machines could do with some maintenance (smith & leg