poor wifi and phone signal

breakfast selection was very extensive and even the room service choice was really good as well

friendly, comfortable bed, good wifi, nice shower, great choice at breakfast

cosy bar/restaurant on site parking overall a perfect stay stayed here following a procedure at new birkdale clinic which is 2

the room was spacious and the bed was very very comfortable the breakfast kept us full up and ready for my daughters golf tournaments on the 3 days

hotel was very clean with a kids play area outside & a lovely decking area overlooking the lake

staff were great with both kids with me

the staff were amazing, very friendly and helped with an early check in

when you have kids, having wifi can be a deal breaker so i was disappointed with this

very friendly and all the staff were extremely cheerful and helpful both at the reception, the bar and the serving staff and really making our stay exceptional

breakfast was really nice and staff were so friendly

what a hidden little gem this place is it’s even got a bar absolutely amazing beautiful surroundings fabulous staff breakfast was unbelievable and the

was late for breakfast but was still able to get some toast and cereal as the self-service hadn't been cleared

bar area for a drink in the evening

we felt very comfortable not just in our room but in the bar and tv room

phone in room 121 wasn't working or would have ordered room service .

car park very dark but was ample parking so not really an issue carpet needs changing in

i think the breakfast was great! good selection

good food, lovely staff. clean and tidy. close to work. free wifi, lots of parking.

good value breakfast good location for main link roads

welcoming owner who went out of her way to help us with an early check in due to attending a concert and not getting back till after midnight

com overcharged us and manager messaged to say a refund would be ready at the bar for us

pub singer and local kids were very noisy

our room was overlooking the front, big double room with small kitchen area and shower room

central location, nice and quiet. lots to do for kids

the bar next door can be noisy but at 11pm it all shut down and was much quieter.

would highly recommend especially if you have small kids as so close to stadium

so close to anfield, ideal for young kids.

good bar ,big beer garden,

and outside area, what a joke, we couldn’t get in the dining area because of a party with kids running around and when we did go outside on the terrace we were asked what we were doing

the spa and pool facilities are outstanding

excellent breakfast, beautiful spa facilities, spacious coumfy bedrooms.

breakfast was excellent good quality food and again service was great

from the concierge, reception staff, bar staff, restaurant staff and spa staff

it has great facilities including a gym and spa

with wifi connection at 1st but got there in the end

welcoming & friendly, were great with the kids & going out of their way to give them the best stay for their “anfield tour” break

car parking available, they let me park in the morning until i could check in at 2pm

the complimentary breakfast was an added bonus and the kids loved it

there is also parking on site which is a great bonus, not a huge carpark but you can get 5/6 cars in there and

parking staff very welcoming

room was very clean , a supermarket dead opposite and free parking

there was also a laundry room should you need clean towels

were thick and plentiful

lots of free parking

lovely bar and rooms were very clean and well maintained

the staff on the bar are so friendly, their hospitality is the best we’ve ever had

the bar downstairs had a lovely atmosphere and it's steps away from anfield

being above the pub was a great experience and the staff in the bar were wonderful

staff are great and attentive. great support on early check in. location is close to anfield

(a quick word at the bar and we were sorted out in a very polite and efficient

very good value for the money and very friendly staff, same for the bar and restaurant

staff gem of a pub/ restaurant plenty of staff behind bar for the busy football days

staff, the bar downstairs is great

welcome, clean property… access to bar easy and great food and drink selection

bother to complain otherwise if the manager gets to hear it we will be charged extra for one hour early check in

breakfast - bacon had been left to settle almost inedible.

us a room with amazing view of albert dock and a free late check out to 6pm as our flight was later that

was close to the hill dickinson stadium and short walk to the city centre breakfast was really good plenty of choices

food in the bar let the hotel down

rooms are spacious & comfortable and breakfast room service is plentiful

in a town house suite as a 40th treat without the kids

couldn t do more for us and was so helpful, everything you could need was provided, we only had room service but all the food we had was delicious

spacious rooms , clean , comfortable and large bed , good equipped gym , dog friendly

the decor around the hotel for the kids to create a buzz

poor wifi on 5th floor

the breakfast buffet was good and most importantly all the staff were extremely helpful

the machines in the gym were not well-maintained and therefore not usable

the bar is warm and not at all stuffy and the food is great

lovely rooms and bar area.

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

the facilities was good and hotel had a bar on the ground floor

we were an hour early for check in but as the room was ready we could check in but had to pay £10 for early check

that the hotel was run a bit like easyjet; to store our bags for a short time cost extra, as did early check in

the bar closes in the evening for 15mins just before 11pm to allow for a shift change and to refloat

refusal to hold bag until 3pm check in despite early check-in in having being arranged in advance i was refused

it was lovely, pity the price didn t include breakfast.

staff were incredible especially breakfast team.

breakfast was superb

breakfast was lovely- service a little slow but think that was due to lack of staff

overcooked dry chicken on the ceasar, and club sandwich felt like it had what was leftover from breakfast

had a swim because it was so hot but the health club made you book a swimming time and kids under 18 weren't allowed after 6pm which was a bit annoying

loved everything about the hotel staff friendly and helpful kids loved the pool

very good all round. excellent helpful staff. good quality hotel good breakfast

my kids enjoyed watching the ships from our hotel window

kids eat free, free late check out really helped us thank you!

great staff attitude, great room service, rooms spotless all round great vibe and experience.

comfort with large window overlooking the docks area good choice in the restaurant for room service & buffet

and you can have a late check out

while using the meeting room with our team, the teams call repeatedly cut off on the event wifi, with a speed of less than 1mb down

pizza in the bar was lovely and good value

the pool and rooms were first

pool and spa facilities were absolutely amazing

lots of facilities in the room, wifi, tv, toiletries, iron and hair dryer

most disappointing thing however was the wifi

stay, the restaurant looked lovely but we didn't use it, pool was clean just a shame about the extra cost to use it

building nice stained glass window on the staircase, the staff were exceptionally helpful, room service was fine, the rooms have very high ceilings which gives the room a nice feel, the

the location, room service, free pool, comfy bed and bar facilities down in the foyer.

location, decor, spacious rooms with huge beds, decent bar and food area

genius benefit did not work - they did not allow me to have a late check out

location, nice big room. hotel nice an airy. we requested early check in and we got it

have to say was great hotel food was lovely and spa bath was lovely and so clean

fab staff, great breakfast

location was great, staff were really friendly and the breakfast was lovely, also the room was really nice and comfortable

was told go to the room and order room service

hotel very nice friendly staff, fab breakfast in the morning, comfy beds perfect location would deffinetly stop again

travelled with two young kids and they absolutely loved it

told it wasn't open but when l booked the room last summer l was told it had a rooftop garden and pool with amazing views

everything rooms were great spa bath amazing

welcoming, very helpful as we added things on before we got there and at check in, rooms clean kids loved them, as it was for my daughter 13th birthday

room was great for 5 of us and kids loved the jacuzzi bath as well

hotel is really lovely, staff are pleasant,bar was lovely, liked the fact if you stay here you could still

close to all amenities, very clean, lovely bar area with friendly helpful staff.

a few years and it s got better and better still doing some alterations but never bothered us breakfast back to its best lovely sausages double everything on the plate cooked to

phone in room, no room service

room service a1 every day

it was a bit of a shame that i was unable to get an early check in but that is just a minor thing really

service was immaculate throughout from reception desk through the room service

my son used the gym and he loved it

staff couldn't have been more helpful- directions, allowing an early check in, permitting bag storage after checkout

liverpool lime street station and great views, the staff were super professional and helpful, room service was quick and really good quality

the gym was cool - looked like an underground night club

managed to get an early check in so could settle before heading out

offered us early check in and the room was exquisite, and was in the perfect location for

hotel was very accommodating with early check

no laundry on the weekend.

breakfast and late lunch were very

street noise was significant. wifi was very slow - worst i had had on my trip

is brilliant, and the staff were really helpful when we were calling to request early check in

were made with room service such as wrong juice, and on one occasion tray was brought an hour early

it's literally right next door to the cavern bar and steps from loads of live music venues, restaurants, shops and pubs

and bars nearby,breakfast was very good value and a choice between continental or english,and room service was free so nice to have it in comfort in the

a number of very fair priced items in the mini bar my wife had a canned cocktail that was only 2 ideal while getting ready

the staff were super friendly and sorted an early check in for us no problem :) and the decor was gorgeous i loved the room

view from room lifts to make access to rooms easier room service breakfast was delicious mini bar average prices for mini

breakfast was available for room service, basic but nice

looked jaded and unwelcoming castaway bar understaffed leaving customers waiting without service, pool table cost 1 but couldn t play due to it being very near the wall

living out of a suitcase it would have been good to have some sort of laundry service, an ironing room was available to use but no facility to do or send out washing

the bar was very handy and the girl working there was very obliging and working hard

actually think of anything, maybe just that, it's 24hr room service but they do a very limited choice after 11

wifi wasn t great

great bar downstairs

quilted material on the walls, dark paint and our room had two (2) showers and a big spa bath

rooms, staff very friendly and accommodating, plenty of fresh towels, comfy beds, huge tv, bar downstairs seemed busy and backs off onto a busy alley full of bars /

the hotel is comfortable and friendly vibe hotel bar is nice

spa bath in the bedroom was great but water went everywhere when had it on & was worried about the

debbie the receptionist was very very helpful , friendly and helped us for late check out cos we had stadium tour till 1245 then had to rush back to catch the train

my arrival, i requested late check out on my last day

bed was comfy and available for early check in

also, the breakfast was delicious

hotel was clean . room service spot on. breakfast very tasty. location great ud83dudc4d

just the casual channels where there no kids channels or entertainment

loved the bar areas, staff, and the busy holiday vibe in general

not a good selection for kids

kids not allowed in wave bar after 8pm - my son wanted to watch footy

seemed to be a pump of some kind, but myself nor my 2 kids could sleep, so we contacted reception

staff really accommodating. facilities and breakfast good.

were clearly put up so you wouldn’t need to bother the reception with queries for the laundry, bin etc

of nightlife around hotel, great if that’s what your after but less so when walking back with kids

gym needs improvement.

the facilities were brilliant, kitchen, bathroom, comfortable beds and all you need from any accommodation the staff were very

free use of pool and sauna

great location and friendly staff. pool and gym were great.

really nice and accommodating, hotel lovely, kids loved the pool, beds really comfy, rooms spacious

breakfast , swimming pool and the bed

good faciltys pool bar and restaurant and the staff

room service breakfast was stone cold this was the only disappointment of our staff everything else

they suggested/helped find places good to go for kids

mini bar wasn t complimentary, for the price of the room i expected it to be.

i liked that they had a well equipped gym

we also got a early + late check out which made our trip so much more easier

was well located the staff we excellent they welcomed us and made us feel at home my kids loved watching the world go by from the windows of the room the staff looked like they were

wifi. couldnt adjust air conditioning.

beds, clean, great little gym, lovely staff and 15 minutes walk from town, perfect stay for us

the room, the gym, and the staff were superb

breakfast not great for kids

they provide free water bottles, ironing machine, and gym.

olls) for a family. wifi wouldn't connect

wouldn t work , needed different key for gym so kept locking ourselves out

how to log in to wifi, breakfast times etc

lobby area nice comfortable bar food fab and staff very