very clean and welcoming. loved the pool and bar

(rebekah) there were no facilities such as gym, bar etc open due to the corona virus

huge variety of everything needed for breakfast.

very good breakfast.

the gym ,pool excellent facility's

leisure centre was really good nice pool and gym

was no spa available, the pool was closed down however this was not stated anywhere when booking

there’s a good range of dining options available, including a restaurant, a more informal bar menu, room service and an on-site café

leisure centre was really good nice pool and gym

very clean. excellent value. free pool is great

the room service

room service good

clean, free parking, swimming pool and gym on site, nice staff, some free wifi, nice garden area

very friendly staff,lovely breakfast,plenty of parking,perfect as a base for the grand national

wifi is free in public areas such as lobby, var area but chargeable for within your room.

cheap, free

fine for one night just to sleep, good price and free wifi was handy with the

outside room , friendly staff , very comfy bed , take away coffee and tea , big telly , good wifi and efficient reception

like staying there,good hotel for the price,staff very friendly and helpful, breakfast is good value

the bar wasn't very lively and there was no beer on tap, only bottles and cans.

super comfortable, set up was amazing for the wedding, so much so i m seeing about having more kids so we can book again ud83dude1d

breakfast was on for long enough

very dated, no air conditioning, sat night went outside and loads of kids hanging by the door as a prom taking place, alot of screaming and revving of cars, couldnt sit

also the bar was closed far too early if you where staying at the

we paid for a gorgeous evening meal and a really nice breakfast

unfortunately i didn't have time to try the spa but i will

good location. fabulous food. friendly staff. good wifi.

breakfast was plentiful

kids are only allowed in pool at very specific times mattress was basic and old, not comfortable

great pool/spa facilities, lovely breakfasts and comfy beds in spacious rooms.

great helpful staff and lovely breakfast had a great weekend was lovely

hot food for breakfast had been under heat lamps for to long but when asked they made me fresh scambled

room phone not working so couldn t order room service as we wanted we had to go downstairs

we couldn't access the free wifi in our room, again we didn't complain as it was not the biggest factor for our stay

friendly hotel warm and comfortable with free parking

breakfast good selection of both hot and cold food

bar prices very reasonable for food and drinks, bedrooms well appointed, clean, and spacious

good size room with all facilities, comfy bed and excellent wifi and tv

food is amazing, room service is fast, staff are nice

the swimming pool was clean

the adult fish and chips was awful - kids sized portion of (almost black)chips and a limp, soggy piece of battered fish i could've got

free parking and free wifi

i was travelling with two small kids and getting food to hotel room was slightly tricky, although we managed it in the end

location and our room had a view of the runway, which was good for the kids to watch the few planes there were, taking off and landing

kids in room above sounded like they were going to come through the ceiling, ramg reception when

the food was amazing - breakfast

beautiful room . comfy beds . breakfast was good and grounds are beautiful ud83dude0d

couldn’t do a tab in the bar when you were having a meal

with the problems this was an insult at 10pm still trying to find somewhere to stay with the kids

i booked into the fallen angel spa with my mum, we had the most amazing treatments and delicious afternoon tea

character property with great parking and garden

om service purposes) to tick off and maybe hand to reception or to be collected

delicious bar meals and cheerful, courteous and helpful staff

convenient choice of fine dining or bar meals

nice position, lovely large room, very good parking, well looked after gardens

checked us in to a pirate themed room which wasn’t expected, it was a pleasant surprise the kids loved

to do onsite and we was made up to let my grandchildren experience the boat slide opening up the kids love it wow yeah it's

no kitchen facilities in accommodation & we ordered a cot but arrived too late at 9pm

no wifi, no bin, no kitchen in a caravan

kids bedroom with tv exceptional main bedroom and

loved the room service option and the healthy rice bowls on the menu. room was very comfortable.

the room service charged me for a drink with my food but didn t bring it

kids had cereal - we both had toast and eggs /beans- and a coffee

we didn't realise we would need to pay additional for the pool/gym and parking. each 5.

at the pub/bar pillows was not comfortable in sauna /spa was an irresistible smell ud83dude36 ud83cudf2b loud music until 01ud83dude13 1 hour of

all the staff from reception to the bar were polite courteous and helpful and also a special mention to val breakfast manager,who was

the wifi dropped out on several occasions, which was a pain, but not a major issue.

enjoy being able to access the pool and spa next door for free

spa but my son could come with me

they tried to fix my wife's wifi connection even though the issue was with the phone rather than the public wifi

great staff that were friendly and helpful, good room service with nice food.

as i was ill with the flu we requested a late check out which we were given as well as a little well-being pack

the gym facilities were great

the swimming pool was lovely and was an added bonus

you can park right outside the hotel and offers an overflow carpark too

there was a lovely young lady behind the bar and an older lady both of whom were extremely kind to me at a difficult time for me, thank you

had a g&t in the bar shortly after my arrival

friendly staff, cosy bar and a home cooked breakfast

bar and restaurant - the food was exceptional, locally sourced and tasty

lovely bar and restaurant, breakfast was lovely

friendly hotel staff deffinatly stay again food rooms very comfy pool all very nice well done

breakfast relaxing swimming 12 out fabulous

spa facilities very disapointing run down shabby looked unclean

the spa facilities were small & could do with a refurbishment,, funds permitting.

gym and pool facilities, room was clean and tidy and well presented, staff extremely friendly and

wifi was non existent

gym and restaurant

the food was lovely , our room was clean and tidy and the spa was relaxing

if there was a park for the kids

gym and spa were brilliant

no make up room service

hotel was well located with good parking and easy access also, the staff were very friendly and

bedroom and bathroom very quite and very warm room, excellent menu and well stocked bar very helpful and friendly staff very enjoyable experience

well set up and again parking was great

wifi did not connect but again not the end of the world for me

plenty of parking

information re wifi code

food served from restaurant was also nice and they provided room

location was perfect for what i wanted. wifi was strong. nice welcome from staff

wifi kept doing out but other than that it was great

staff were very friendly, breakfast was superb. very comfortable and clean.

was a shame the bar wasn't open to relax in (refurbished going on i believe) but drinks were available when

breakfast was excellent, and the location was just right

the staff were really helpful and friendly. breakfast was good. free parking

the bar was closed, we weren't informed which was a shame otherwise couldn't fault anything

only weak point was the wifi

girl on at bar / reception is one of the most friendly people you can meet

nobody at the bar to check in for quite some time on arrival.

free late check out too

very clean, helpful staff and gym was good.

rooms clean, had room service meal nice, breakfast great

as we returned to a parking ticket for every day we were there due to registration not going through properly

the hotel is spotless family rooms were perfect and the even left some goodies and treats for the kids staff were very friendly also

gym was great, steam, sauna and pool was all fab

rooms were lovely, the spa, pool and gym facilities were excellent and relaxing

were very friendly and accommodating, chatting over the app whilst on the way to facilitate an early check in

bar staff very genial

the staff were fantastic from the warm welcome received when we first arrived to the knowledgable bar man at the end of the evening

friendly staff, arranged early check in for us and didn’t grumble when we were a bit late for breakfast

the night before we stayed and we arrived early due to poor weather and was going to stay in the bar area until check in time however our rooms were ready and we was given an early check in

a great little bar and breakfast was excellent

location, clean beautiful restaurant and bar area

a nice bar area too

very clean, in a great location, 15 mins from the airport, nice bar and nice friendly

exhibition about stuart sutcliffe the original bass player in the beatles in the bar and up the stairs

ample parking too

friendly staff, clean & spacious room. nice location. wifi spot on... will stay here again...

went above and beyond to have our room ready for an early check in

wifi didn't reach our room, but this wasn't mentioned at check in.

wifi is intermittent and weak.

i like everything. the room size, decor, room service, the breakfast etc

i loved the fact of how spacious our room was, the kids had space to be kids and werent cramped

kids running up and down corridors late at night and woken early every morning by noisy

one answered my whatsapp for room service so i had to go to the bar

excellent breakfast and free for kids

our room had no signal, it s a family friendly hotel but it didn t really feel that way, no kids menu in the

excellent food for dinner and breakfast

managed to request them) room service took nearly an hour, the lamp shades were all dusty and the living room section had a

the staff at dinner were brilliant, very attentive to the needs of a family of 5 (with 3 kids under 10

location and setting, i arrived late and missed room service which cut off at 9am but i explained the circumstance and the chef made me something

and was great room service 10/10 through & through

if i have to comment negatively i'd say net in the lodge kitchen needs freshening or changing ..

would have like a little more seating area in the bar area

the kitchen had everything we need for family meals, with a large dining table

liked all the free parking facilties too

the room service

good breakfast choice

nothing too much trouble sorted out adding breakfast and a late check out onto our booking no fuss no haste / easy done and friendly smiley service well done

no reception to receive calls from my mobile. no room service

time within 45mins room service knocked on my door whilst i was sleeping to see if they could clean the room

just need to upgrade the wifi so it reaches more of the room

hotel got everything we need like the gym,pool squash court and the relaxation area

wifi did not work in our room and mobile phone signal was poor

didn t use the pool, gym etc

spa facilities very good.

spacious room, spotlessly clean and comfortable, bath or really good shower, plenty of hot water,

also love the pool and facilities which are complementary

lovely hotel with a lovely spa & gym the breakfast was really nice

room service was daily

wouldn't say i didn't like it but i think maybe a little more options for kids at breakfast like pancakes or

jacuzzi bath, free pool table, wonderful garden where pets can run

fantastic room with great wifi connection and much needed spa bath

a lovely vibe to the place with books to read pool to play and a beautiful garden to walk around

attended the area for open golf championship so hotels were at premium prices

room was well decorated, comfortable and with a huge wall mounted tv. enjoyed the spa bath.

the hotel appeared to be quite full given how busy it was at breakfast but was lovely and quiet in the rooms

the staff were efficient and friendly at reception, the bar and at breakfast

change their brand of sausages will be excellent mostly the chap at breakfast and the lady at the bar (i think the owner) were superb and obviously care that the business does well possibly not the

bar did not have bitter/real ale

and polite staff, very comfortable bed, fabulous facilities and great value for money breakfast

if your a avid saturday morning park running it s literally 2 miles or so up the road with free parking, lovely course

plenty of parking

ample parking, easy directions and great staff

there was ample parking outside and with the stay you could use the spa steam room sauna swimming pool jacuzzi jacuzzi did look like it needed a bit of a spruce up though and had a bit of a smell

at the allocated time for children and it was a good size with pool noodles available for the kids

bar food service was quick

no lift, wifi not available for secure work connection

gym pool great facilities food great staff friendly reasonably priced for place

that i had to pay into the swimming pool.

robes would be nice,just for going from your room to the spa x

ow speed,

no bar or restaurant available however we would stay there again

lack on info in room, room service, wifi etc

breakfast was excellent, hotel is very central to the town and all the places of interest, would

enough beds for sleeping ud83dude34, chairs and table in the room was very nice, great wifi, bathrobes were a nice touch fitted perfectly, iron and hair dryer worked great

fabulous bedroom location to town lovely bar great breakfast

restaurant and bar had plenty to choose from

breakfast great bar staff great, location brilliant

room great bar good didn't have any food there but was told it was excellent by other guests

the only fault was the drinks in the bar were very expensive.

asked for late check out, and they said of course

gym is small , no swimming

staff fantastic, bed comfy, gym and spa available and food outstanding.

bar area very relaxing

wonderful reception staff who led us to our room, we had room service too & again staff were fantastic & the food was fabulous

totally recommend the three adults luxury en-suite rooms

great location early check in great pub lovely big breakfast friendly staff great shower

hotel, friendly staff, really nice pool/gym

spa was gorgeous

late check out was a bonus

kids all over the pool splashing

wifi good

the wifi didn't work for me but wasn't important.

milk & water was in the fridge, cookies in a jar (which the kids demolished in record time

my kids said it was the best place they've stayed

wifi was fantastic

exceeded our expectations the view was amazing also the staff on the desk at check in and in the bar where lovely polite and helpful

the noise might be a problem if you have kids who go to bed a bit earlier

top floor room had slanted ceiling so only ideal for short kids not adults

the location was great, very central. staff were super and very helpful. nice bar too.

breakfast was brilliant, the staff were excellent and so helpful, really great with the kids too

location, apartment fab, staff lovely and secret garden bar and restaurant wonderful

loved the fact they had a play area for kids

room service and glasses outside other rooms left for over 7 hrs before being collected

sauna pool room food room service

staff great, location to haydock was great, parking was very easy as was check in.

very modern and spacious, staff were lovely and the kids loved the swimming pool

one staff on when we came to check in, they were serving in the bar as well, very busy as open mic had started same time as checking

did ask the young girl at the bar early in the day she stated that the cleaner was just going up now

i asked if there was a laundry nearby where we could wash our dirty laundry

very central in chester. the bar has a great band on a saturday night.

the bar was fully stocked and although busy managed perfectly well to avoid waiting to order

staff friendly and helpful. rooms clean and comfortable. breakfast good and plenty of parking.

location and easy to find staff was helpful and friendly very clean and well kept breakfast was a bonus would definitely stay

breakfast ud83dudc4d,staff ud83dudc4d

good breakfast and tea coffee juice are served even during thr night and great place to stay

hotel staff are also lovely and the breakfast is very good

no room service menus in the room.

tray charge for room service was a little steep compared to other places i have stayed

lovely to relax with a drink in the bar and recover

ev charging points, fantastic staff, beautiful surroundings

that easy to find a bar food menu, and had to wait for a breakfast menu to be brought to the table - both would be

room service option

a 10 fee to extend check out by an hour. no salt and pepper on the room service tray.

no room service

as we had requested an early check in, then to be told our room wasn t ready

so much a dislike but the room service was very limited