was beautiful all of it especially the room the pool and the coffee i will be rebooking very very

the food in the bar and grill was exceptional, enjoyed every bit of it, please pass my compliments to the chef

wifi was bad upstairs 609

spa was amazing and quite after 8pm we will be back.

friendly, efficient, professional staff. facilities in room. great breakfast

venue was brilliant, live band playing in the bar and lovely food

of room, good access to the bar with a great selection of food and drinks

only ever one staff member in the restaurant bar taking the orders at the till and she also has to fix the drinks so it takes a long time

hairdryer iron and ironing board we had a very plesant stay the staff were great but emma in the bar and les stood out for us nothing is to much trouble emma was always cheerful as was les

such warm welcoming staff, lovely bar and restaurant

location, clean beautiful restaurant and bar area

in the hotel there is a bar area and they also have a restaurant

very clean, in a great location, 15 mins from the airport, nice bar and nice friendly

hotel with a cute bar area and dining room

the bar is well stocked and offers a good selection of draft beers, etc

the hotel did have a gym, but we couldn't get access to it

small matter was that room service came in our room without knocking and while we were still in bed

breakfast was excellent, the whole stay was excellent

modern clean friendly staff late check out good breakfast

the wifi could have been better

early check in available when asked

we had an issue with the service at the bar area and we were given a late check out for the inconvenience

they gave us early check in

from 5th floor corner suite, staff very friendly, beds nice and comfortable, early check in and late check out not a problem as we had suite

late check out policy makes no sense whatsoever!

a free breakfast & wifi was also included in with the price

location, gym and breakfast was great and car park system very easy to use

as the hotel doesn't have a proper restaurant or room service, evening meals are just simple bar food that the guest had to collect and then carry

a very nice breakfast with plenty of choice.

great stay and gym was a bonus too

location friendly staff couldn't fault them they were very welcoming rooms clean and tidy breakfast

the staff were friendly and helpful and the bar area was very comfortable

lovely breakfast as well

bar is open until 04:00 am the breakfast is amazing hotel very clean and in a great location for

early check in 2 = breakfast good 3 = nice room, good view 4 = great shower 5 = friendly cleaning

they provide free water bottles, ironing machine, and gym.

bonus point for the location and the gym

hotel was close to the city centre making it very walkable, staff was accommodating, the gym was also accessible

reasonably priced drinks at the bar and good breakfast

close proximity to the echo arena for the gymnastics. friendly staff and lovely room

food was good, service excellent, beds comfy, bathroom modern, plentiful parking, lovely garden

parking facilities only for guests would be useful but not a deal breaker

the location is perfect for travel to the city or in our case the open golf

ample parking too

the fee wifi was hopeless

we didn't have breakfast or use the spa so cannot comment

was very big with lots of parking and many places to go and do things like a restaurant or bar oh places to sit and of course

cocktails in the bar were brilliant

room service, perfect size bed and bath, great spa facilities - lovely views in the jacuzzi

pool was great

modern ,immaculate bedroom,bathroom,and views

the cooked breakfasts we had were not very warm when they arrived.

from the staff, to the rooms, and bar area were amazing

breakfast was 1st class with a good choice both from the buffet and the

the bar was cosy and chilled

i m a returning customer - the little things make a huge difference spa facilities amazing bar and restaurant always on par

stunning hotel in the perfect location, excellent food and a great atmospheric bar area too.

the room was wonderful, everything i needed and more, fabulous bathroom and great room service the next morning for breakfast

more importantly the wifi was very erratic and slow so very poor for a 4 star hotel pertaining to be good for business

we also had issues staying connected to the wifi, particularly as a 'check in' through facebook was required

early check in and car parking

to everything , decorated lovely for christmas both inside and out , helpful staff and great breakfast

breakfast was good but a better selection would have been nice but good quality

property was extremely clean the hotel staff was very helpful and room service was 10 out of 10 the receptionist and check-in was extremely helpful and

went down to use the gym and discovered that there's no one available to assist with enquiries about using the equipment

wifi kept disconnecting

the only bad thing is the weak wifi in the rooms.

wifi not always available in room

one bedroom with tv and wifi included in price, small kitchen with cooker to make your own meals and save a fortune eating out breakfast, lunch and

we didn't have wifi in our room

room service food was gorgeous

great location and friendly staff. pool and gym were great.

lovely hotel in a fantastic location. great bar and restaurant and value for money.

free use of pool and sauna

if i'm told the bar area is closed and it's room service only

location excellent, spacious apartment, lovely staff on check in, breakfast was fine

excellent gym for the size

free gym facilities

small gym + launderette excellent value very comfortable, spotless, quiet room + incidentally the twin

breakfast was probably a little overpriced but kids ate free.

wifi did not work even after asking reception for help.

we added breakfast on at check in for the next morning and got given the option of free room service which was a lovely touch

a number of very fair priced items in the mini bar my wife had a canned cocktail that was only 2 ideal while getting ready

well equipped, clean and spacious great view from room lifts to make access to rooms easier room service breakfast was delicious mini bar average prices for mini

large room with a great view, right in the heart of the city. wifi worked great

nothing, it s very dated and appeared to be party central for underage kids

wifi poor and i needed it to work

the staff allowed us to pay for a late check out and leave our bags with them while we go around the city for a few hours

there wasn t any room service

was great and everything is so close to the hotel and the train station is so close to and the bar in the hotel was cheap enough and room was clean and tidy and the bed was very

lovely atmosphere and live music in the cocktail bar with special offer cocktails

the room service was so yum too

room service was excellent the staff were so friendly loved our stay thank you.

great location friendly staff and a great atmosphere in the bar at night we will be back

were really friendly and helpful, our room was really clean and spacious, and the food at breakfast was lovely, lots of different foods to choose from

spa bath in the bedroom was great but water went everywhere when had it on & was worried about the

rooms, staff very friendly and accommodating, plenty of fresh towels, comfy beds, huge tv, bar downstairs seemed busy and backs off onto a busy alley full of bars /

perfect location. big room. spa bath was great.

room, clean, loved bath in room so could have a spa bath whilst watching a film ud83cudfa5

quilted material on the walls, dark paint and our room had two (2) showers and a big spa bath

the breakfast is amazing, staff are so friendly, relaxing bar area, hotel is central to everything

the only thing that was annoying was that i had great difficulty connecting to the wifi, very complicated

also, the breakfast was delicious

no breakfast thought it was included in price .

wifi should be free and much faster

the room was lovely with large tv, tea/coffee making facilities and spa bath with rainforest shower

jacuzzi bath, free pool table, wonderful garden where pets can run

hotel bar and lounge was great, an open fire, pool table and selection of games made it very welcoming

the staff are so welcoming, and the beer in the bar is beautiful

know) but it didn’t bother us too much as we had the games room to ourselves and it had music, pool table, darts and chess, table tennis, also a lovely little reading area, towards the end of

were really accommodating and friendly hotel was very clean room service was great room with the mersey side view was

we requested a late check out and this wasn't an issue at all

had to call staff numerous times for parties in room next door until after 5am and kids running around corridors throwing things with no adults around

room service food was lovely and tasty

the bar on the second floor has great views

room service excellent

breakfast was lovely and free use of the spa and pool was a great added bonus

our stay staff were really nice and helpful room service breakfast was excellent

family rooms, great location, friendly domestic and reception staff and made good use of the gym facilities and

super pool and great size rooms

gym is a little small

shame wifi wasn t working

the hotel has a huge bar / restaurant area and has a good selection of cocktails and beers, but there are cheaper

the wifi was terrible which was an issue for me as i spent the evening working in my room

the gym was great as it properly set up. the staff were exceptional

50 room service and the person on the reception couldn't tell me what

wifi good, comfortable bed and clean linen

the bed was especially comfortable and the free wifi and reduced parking was a bonus

location, lovely room , great bar lovely staff, our first breakfast was excellent, our second day breakfast was missing lots of components compared to the

no bin by the continental breakfast area, so breakfast rubbish was left on the counter

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

they let me have an early check in and late check out, as the room was empty

breakfast was very good with plenty of choice and staff there very helpful

only thing i found was in the gym was you need a spray and wipe for the eqpt to clean it after use for next person to be more

kids ate free

hotel was very accommodating with early check

refusal to hold bag until 3pm check in despite early check-in in having being arranged in advance i was refused

that the hotel was run a bit like easyjet; to store our bags for a short time cost extra, as did early check in

the facilities was good and hotel had a bar on the ground floor

we were an hour early for check in but as the room was ready we could check in but had to pay £10 for early check

the bar closes in the evening for 15mins just before 11pm to allow for a shift change and to refloat

location, friendliness of staff, late check out.

helpful and friendly staff. room service meals excellent

huge tv in room kept the kids happy when needed

service was immaculate throughout from reception desk through the room service

it was a bit of a shame that i was unable to get an early check in but that is just a minor thing really

unfortunately the pool is for over 18 only which was a bit dissapointing.

fancy hotel feeling, lovely rooms. oh and the spa bath!

travelled with two young kids and they absolutely loved it

kids had plenty of room to play and absolutely loved the theme of the jungle room

swimming pool, no quiet lounge area for a chat and drink

the location good size room use of the gym and spa

spa is expensive

not big enough as me and my daughter r plus size ladies and would have been nice for menu for room service was the the room also the room we had was hard to find also out of the way so was

it s a pity the swimming pool isn t bigger

we also had a spa treatment and the use of the pool and spa facilities

spacious, comfatable room with spa bath. plenty of extra towels etc

wifi was not working which was inconvenient for a business trip, no fridge or bottled water

there were so many beds which had we know we probably would have taken the kids with us on our 25th anniversary

there were so many beds which had we know we probably would have taken the kids with us on our 25th anniversary

we loved the spa bath and space in room

a selection off cocktails drinks and light meals was tucked away for a bit of fun be it a game of pool watching the tv or catching up with friends for a chat

nice & easy location. swim pool the best

wifi good, laundry

lovely room, good wifi for working

penthouse suite with complimentary items including late check out

fickle i know but no toast or fruit on the breakfast room service menu

te - swimming pool needs booking in advance and the charge is separate, but

breakfast ordering a bit hit and miss on both mornings, but got there in the end.

no water in rooms, pods for the nespresso were all decaf, no room service menus in the rooms

beautiful hotel with lovely pool. great team and fab breakfast.

the room service menu was extensive and had lots of options

comfortable beds and pillows gorgeous shower gels well stocked mini bar lovely christmas atmosphere x later checkout time which suited

gym was a little bit small but i didn t expect to much anyway from an hotel gym

one thing, the gym wasn't open

bed was so comfy,room service was even better

stunning hotel and slept great. think the early check in charge was a little steep.

no towel heating rack.no welcome pack with wifi details.only two large towels.

us that there is a large group booking taking over entire restaurant, i was only allowed room service meal which i had to collect from restaurant

wifi in the hotel was terrible

wifi could ve been better

only being able to stop at floor for room caused issues when our kids were on another floor

room service was yum

a stain) instead they used the old

spacious rooms , clean , comfortable and large bed , good equipped gym , dog friendly

12am kids screaming and running up and down corridors staff on top floor were rude

cept spa) - spacious room - tv channels - early check in and late check out

cept spa) - spacious room - tv channels - early check in and late check out

late check out

hotel friendly staff great bar whilst in city for aintree races will book for next year as soon as is available on site

room service was very quick and pleasant

stayed with my daughter who really enjoyed the pool and she had a lovely time in hotel, we was both very happy with the kind staff and facilities

could not get wifi to work, but as only 1 night did not enquire

we treated ourselves to a room service breakfast which was delicious

when entering the room, we was given free room upgrade with balloons and free drink at the bar due to my partners birthday

spa room

would have been nice to have good local bottled ales at the bar

the wifi was slow and intermittent where our room was

check in staff great rooms big great bathroom breakfast very good good selection bar prices good will definitely stay

staff, lovely decor in the bar & reception area, and a lovely little terrace to sit out if you wanted to enjoy the sunshine

the wifi the staff were cheerful the space

bar and all the memorabilia was fabulous

rooms are huge, gym is excellent and has high quality equipment

from the concierge, reception staff, bar staff, restaurant staff and spa staff

great amenities, gym, spa etc it’s a shame i couldn’t utilise the spa as i didn’t book in time and slots were

the breakfast was also amazing - very well cooked and a wide variety - even an omelette maker

choice a hidden gem in a quiet area- works perfectly if you have a car as they provide free parking

location, the property, the staff how friendly they were, the ease of parking

restaurant and cosy bar downstairs

ev charging available too

no room service menus in the room.