pool was too cold and not as expected from previous visits

staff helpful with late check out and room was excellent

wifi or phone reception in my room

room service was also very nice

72.50 for a room with breakfast) food nice and reasonably priced too

value for money kids enjoyed being next to us on their own bed as a family room was big enough for them to play

wifi included

the fact kids ate free was a bonus and the range of food was good

the lift was cute rooms bright and airy, all staff were cheerful, breakfast was lovely, room service was fab

i like that you have room service available, makes things easier for me as i'm pregnant so can relax in the room

there is plenty of parking, and now ev charger is available it suits us well

booked the windsor apartment to allow us more space and individual bedrooms and kitchen facilities

staff, ev charging point, dog friendly, good area for walking the dog, ideal base for exploring north

so all in all a very good hotel, bar and food , shame about the breakfast

location. good ev chargers.

noisy early morning due to golf course maintenance however, this is to be expected.

venue, room and really nice surroundings of golf course, wildlife and converted stables

we ate our main meals and breakfasts in the bar area and the food was first class

we only wanted a bed for the night so didn't use any facilities except one quick drink in the bar which was well stocked and warm and cosy with very good staff

we ate in the bar that evening and had a lovely, great value for money meal

working, bedside light in bedroom not working, no full length mirror, no phone to call down for room service

the room, the breakfast, the gym, the pool.

the spa and gym facilities being included in the price of the room is a nice touch

nless you are having a treatment) staff

spa easy check in. comfy bed

enjoyed my stay and so did our 4 yo son he loved it ,young bar lady

lots of parking, the cooked breakfast was excellent

staff where helpful and friendly and lots of parking

staff were amazing. breakfast was great. room was ok and facilities were excellent

excellent bed, nice sized room, grounds were beautiful with ample parking

the staff were fabulous so warm and helpful , the pool area was lovely and the breakfast for the money you cannot complain

hotel has free parking, good breakfast, nice location

seeing the staff work so hard, but as they were the only two doing bar, food, reception and room service

helpful, also in a great location, around ten minutes from the centre of chester and with free parking unlike many in the city

were put in between a big family so slamming doors and kids playing outside and against out door until around

great opportunity to relax in sauna, swimming pool or fitness

if the swimming pool was for guests not children learning

loved everything form the warm reception and quick check in the pool was a great success with us all then we had food from the hotel and it was very tasty and it

overall good value for money. good wifi. very comfy beds

we used the swimming pool which good with clean changing rooms, remember your 1 for the lockers

staff friendly and helpful. rooms clean and comfortable. breakfast good and plenty of parking.

everything very good value for money and the breakfast was excellent

bar was open till 2am ( not that we stayed up that late)

breakfast room off the bar area all bright,comfortable and clean

is fantastic for everything, staff also very friendly and very good at there rolls, breakfast great

a bit unnerved by people using their phones in the pool area, especially when travelling with kids, i’d be concerned of unsolicited photos being taken

spa was gorgeous

the pool

late check out was a bonus

no wifi, and no sound on television, which i had to complain several times about

was perfect, the staff, room service, room, location and the cocktails were wonderful

i can think of other than better wifi, for some reason it was really slow which made working difficult

suite was luxurious and room service polite and helpful

as we had requested an early check in, then to be told our room wasn t ready

i requested an early check in due to organising a surprise party and this was arranged

we liked how close it was to the centre of chester. the bar had a nice atmosphere.

at the bar they have a selection of ales brewed on-site and guests get a discount on meals ordered at the

breakfast great bar staff great, location brilliant

fabulous bedroom location to town lovely bar great breakfast

very welcoming staff. upgrade to a beautiful suite. nice bar area. lovely breakfast.

i asked if there was a laundry nearby where we could wash our dirty laundry

bar service was first class all through our stay and great prices too

very central in chester. the bar has a great band on a saturday night.

we loved the room and the bar the food is awesome and we highly recommend anyone to stay with them

the bar was fully stocked and although busy managed perfectly well to avoid waiting to order

totally recommend the three adults luxury en-suite rooms

great location early check in great pub lovely big breakfast friendly staff great shower

fab apartment huge! great facilities and perfect for kids. bonus having netflix

the wifi didn't work for me but wasn't important.

no room service was offered or available to the apartment

decor, loads of space, comfy, self catering, two en suite bedrooms, laundry room, free parking, great location

wifi address we were provided with did not exist, so we could not access the internet

excellent location, fab spacious room, loved that the bar was 24hours plus breakfast was lovely.

they treated us to drinks at the bar for our anniversary and we had a lovely card in the room

location, apartment fab, staff lovely and secret garden bar and restaurant wonderful

top floor room had slanted ceiling so only ideal for short kids not adults

was there for my birthday, complimentary drinks and a late check out

lovely to relax with a drink in the bar and recover

choice a hidden gem in a quiet area- works perfectly if you have a car as they provide free parking

ev charging points, fantastic staff, beautiful surroundings

independant ev charger on site is poor

no room service menus in the room.

the breakfast in the morning was very nice and buffet style so it was nice to get our own food which

the food and bar area was brilliant as the food was absolutely delicious

food from room service was really good

that the gym was closed for refurbishment ud83dude13

fault the hotel two minor wifi not good

loved bar in brasserie

wonderful reception staff who led us to our room, we had room service too & again staff were fantastic & the food was fabulous

was very comfortable and having a late check out allowed us to not have to rush down for breakfast as we had breakfast in our room

full breakfast should be included

gym is tiny, pointless really

phone in the room didn't work had to go down to reception to ask them for room service

location is great, breakfast is fabulous, staff are so friendly and helpful

breakfast was not good as they told us they had no milk and had run out of black puddings breakfast

location is perfect and wifi was working. room was clean and tidy.

no phone in the room to ring for room service, hot water in the morning was lukewarm.

rooms are a little dated but the other facilities and bar and restaurant were lovely, overall great value for money

the gym and spa facilities were an added bonus

location close to moterway, staff couldn t be more helpful even provided parking for my land rover and trailer, lovely bar to sit in everything spotless clean breakfast was

are great, bar and food was good, spa and gym was good, been here loads of times and will continue to do so

spa facilities are great and ideal for a girl s weekend

are a group of 5 ladies who came to chester for a day at the christmas markets, a spa afternoon and then a meal in the evening

very, very poor wifi in the hotel. i struggled to just check my emails.

guy who was on duty 1st august was fabulous greeting you like you were friends having chats with kids had a great sense of humour soo

the beds were really comfy and the kids enjoyed ordering room service

wifi is slow.

fashioned but modern everything was - it was very family friendly and had a lot of space for the kids

kids running up and down corridors late at night and woken early every morning by noisy

only negative comment would be that there is not a lot of different apparatus in the gym

with little kids, it would be helpful to be able to move it up high

also the buffet in the evening was over priced for kids at 20 euros - if you have picky eaters this a complete waste of money, basically we paid 20

breakfast was excellent, and the location was just right

breakfast was very satisfying and the staff were very helpful

was a shame the bar wasn't open to relax in (refurbished going on i believe) but drinks were available when

was very clean to high standard our room was a ground floor room easy to get bags with in with kids

nothing really, shame the bar wasn’t open

very pleasant bar area and separate room with pool table and chess facilities

food served outside of restaurant hours (breakfast/lunch/dinner) no room service or bar snacks

attended the area for open golf championship so hotels were at premium prices

jacuzzi bath, free pool table, wonderful garden where pets can run

staff were very friendly , the food was lovely and young lady waiting on you and doing the bar was so lovely , the out side area was brillant well looked after and realy lovely with all the

nice location / very nice rooms / staff friendly / good parking / good wifi

are still under 15yrs however emily at the reception went over and beyond we managed to use the pool at another hotel 9 minutes drive from hilton all was

my room was too far from breakfast area

everything! staff , room , bar , overall just brilliant !

room service was fantastic, wasn't too far away from the centre aswell recommend to

room great breakfast choices leisure facilities fab, pool was really warm which was great for the kids

room was very clean and spacious, bed very comfortable, nice hot shower, good room service, breakfast was excellent, staff very pleasant and helpful, lovely garden, good

nice bar area and staff very friendly

gym was great, steam, sauna and pool was all fab

no gluten free food available for night time room service

my meal choice was simple after a ling drive and a meeting and with golf the next day

parking was a bit tight

location lovely gardens, bar food and lovely welcoming staff

quite, no fuss .couldn't fault .anything. parking also available.

no tv single in the room ... but wifi very good

ordered room service, pizza left more to desire but the service was quick and good

spa facilities, near to other attractions and liverpool, we have been before some years ago,

hotel and food where amazing. spa the next day lovely.

lots of parking. very nice ground floor room

friendly staff nice grounds good spa dinner was excellent plenty parking

the bar was closed due to refurbishment but the owner was more than happy to let us have a drink

booked it the night before we stayed and we arrived early due to poor weather and was going to stay in the bar area until check in time however our

we required an early check in and they were very accommodating to this

friendly staff, arranged early check in for us and didn’t grumble when we were a bit late for breakfast

the night before we stayed and we arrived early due to poor weather and was going to stay in the bar area until check in time however our rooms were ready and we was given an early check in

also the pool was stunning and the gardens where they grow their own producer the

staff are all teenagers and just kids with not much customer service except a couple

this isn't a kid friendly property, it's perfect for couples without kids or with older children

excellent food for dinner and breakfast

no air condition the spa can use for 4-6 pm for kids other time can not use

plenty of choice for vegetarian, kids and gluten free diets

insufficient car parking, as the hotel had a wedding function on all car parks were full

car parking was ample, but not enough spaces near the entrance

really friendly staff and good breakfast, great with kids and very welcoming

we also requested a late check out, they gave us untill 2pm which was fab as i have medical issues that require

friendly, efficient, professional staff. facilities in room. great breakfast

food was excellent and good value, room was very comfortable and wifi fast.

gym was brilliant

were all really friendly and welcoming, the swimming pool was fun for the kids, rooms were really bright and clean, good location for visiting chester

breakfast is lovely and all staff is friendly

venue was brilliant, live band playing in the bar and lovely food

room, good public bar and friendly staff

only ever one staff member in the restaurant bar taking the orders at the till and she also has to fix the drinks so it takes a long time

great location, good bar & hotel

grade 2 building, staff were great, two sides to the pub, so pub meal in the bar side or waitress service in the other, food was very nice, came pipping hot, very reasonably

love to hear atmosphere in the bar and restaurant

the breakfast menus is just amazing and the coffee is the best i have had in a long time

breakfast superb along with location

spotless room, exceptional breakfast, super friendly staff at all times, highly recommended

great breakfast and lovely comfortable room

is amazing from the picturesque grounds, to the most comfortable bed, great selection breakfast, warm and friendly staff, so hospitable and really go out their way

couldn t get wifi in room number 433

bar on friday night was overwhelmed by multiple groups of boorish, elderly golfers who were totally

everything is great from parking availability, arrival reception, rooms, bar and

grounds, the hotel was lovely and kids loved the pool

breakfast was excellent & fresh

wifi could be faster

use of pool in adjacent leisure facility

good breakfast, early check in, great staff at reception

more information in the room about the spa times and for food etc

esumably cleaner) tried to access the room before the standard

the room and stay was great, i would prefer room service though

or possible to have room service nd some of the staff in the bar weren't very helpful

hotel perfectly located for early flight next morning

when i expressed my disappointment at reception, i was told that they were mainly for kids

very clean, in a great location, 15 mins from the airport, nice bar and nice friendly

the bar is well stocked and offers a good selection of draft beers, etc

hotel with a cute bar area and dining room

a great little bar and breakfast was excellent

exhibition about stuart sutcliffe the original bass player in the beatles in the bar and up the stairs

to the company , myself and my daughter weren t very well and the lady in reception let us do a late check out which we were really so grateful for

the room the wifi not good

no late check out

wifi was like you were at home, super fast and could stream anything whether it be youtube or

gym wasn't big but jus enough, had all equipment you need, free weights, benches and some cardio

requested an early check in as we landed from dublin at 7

staff, very accommodating & allowing us a late check out so we could shower after doing the half marathon

the room was great and the quality of food for room service was of a really high standard and felt the sane as i'd have got in the restaurant

excellent views from 5th floor corner suite, staff very friendly, beds nice and comfortable, early check in and late check out not a problem as we had suite

a shout out to denise who facilitated a third bed and early check in as we had an elderly member in our group

great for a walk around albert dock and for the town itself breakfast really nice plenty of

hotel,fantastic views ,good size room, nice cooked breakfast, friendly staff

there is no restaurant onsite for dinner but the bar serves snacks and there are many good restaurants nearby

didn't catch the name of the young man on reception and bar but he's an absolute credit to your hotel

lovely room with a great view, nice bar area. really good breakfast

bar is open and room service did available but there is no sitting within the central hotel at present due to covid

helpful staff and nice rooms. the gym was an added bonus.

amazing room really good breakfast and it had a gym and parking on site

the wifi was very slow and often times wouldn t work

stayed with my mum and grandkids for 1 night

room right no new towels or cups even after it was used for tea they had no streaming services wifi was really

staff from the reception, to the bar staff, the cleaner's, where all very helpful, a credit to the business

small gym

no mention of wifi and had to come back to ask about breakfast times etc

great location lovely rooms and bar with excellent staff

i liked that they had a well equipped gym

we were a family up to visit uni kids so we were able to book 3 rooms and accomodate us all in the same place

we didn't use the gym but it looks quite well equipped

early check in and car parking

by 9:30pm the room service only had pizzas left. the menu didn't work on the qr code either.

the gym was small but really nice as it had a rooftop

in addition, a member of the bar staff went out of his way at 1

and my girlfriend arrived on the 5th of october early in the morning to check in

great location, good breakfast and lovely interior design.

the room service menu didn't work

in my room did not work and neither did the wifi sadly

great bar and would absolutely stay again

wifi connectivity could be improved.

clean, tidy great bar and atmosphere

bar is relaxing