great bed! blue heron bar attached was fun and had good food.

staff and 24/7 pool

paid ---$ for a christmas night room for my kids to swim and wasn't told till i checked in that the pool was broken and the breakfast was crap

every else was good but parking area was little compact

new very clean rooms friendly staff good breakfast

extremely clean, friendly staff, and good breakfast.

breakfast great and room

breakfast was delicious...clean. staff was friendly and helpful.

the shuttle driver mike was exceptional. he even offered a dinner recommendation.

the pool was at the correct temperature and very clean

small pool (under renovation)

the pool area had a super chlorine smell

my husband enjoyed the fitness room

the bathroom floor also pooled water when using the shower

pool no jacuzzi can you billed me one amount and my charge says you’re charging me more what’s

the pool was small, a fire pit outside would be nice, no hot tub, bar closed early.

location, breakfast

pool was not warm enough

the pool and spa where not working because of being upgraded

pool was very crowded and had to wait for towels.

beautiful hotel and room great breakfast staff was nice

nice room and excellent breakfast

the gym was too small and without a pull up bar.

i liked the small gym they had on site and the pool area was a decent size though it looked bigger in the pictures

) room was spacious and very clean housekeeping staff were lovely great pool & gym hotel is

nice desk and mini bar w/sink and refrigerator and coffee service

eggs were chewy, didn't taste fresh. rest of free breakfast was great!

the breakfast was very fresh

pokeman gyms and nice place to stay

location, clean and breakfast was good!

room have everything that need for long staying. good free wifi. good breakfast. nice location.

also, if this was a normal visit, we'd have been very disappointed to see an outdoor pool

i was surprised by the very nice job they did on the rooms, the common areas and the pool

nice breakfast and bar area

location is close to everything you need, there’s plenty of parking, and even an outdoor pool

comfortable bed. updated decor. nice pool. free breakfast!

com had sent us it was late and i had kids that was in sleepy and ready to go to

the location is great with plenty of parking spaces. no outside noise. good customer service.

hotel lobby very nice, great bar area

after the kids went to bed the drunk parents took the

the breakfast in room service

the breakfast was good and fresh and i loved the pool

pool was great for the kids with a great breakfast selection

the comfortable beds, breakfast and quiet place

the breakfast was great, even had fresh coffee brought out at 9:15am

it was a lovely setting and very comfortable bed. the breakfast omelette was delicious.

need more hooks or towel bar in bathroom

shower floor somewhat slick with no safety bar in the event someone slips.

the pool

the staff was helpful, and the gym was well-equipped

the drinks at the bar were over priced and the hot tub was not running

was terrible, my room key wouldnt work consistently, people living at the hotel with young kids always in the hallways

what i would have liked was to have had two pools 'when we were there, the pool got very crowded

the breakfast could be a little better but they are in the process of renovating the hotel.

liked that the gym was open so i could use the treadmill

it sounded as though they had kids and they were letting their kids stay up all night

she even got me a bagel and another snack from the kitchen when i missed the breakfast

breakfast and the cleanest

always clean, great breakfast and great staff

the hotel was quiet, and breakfast had more options than expected

no breakfast buffet due to covid19

fitness room sub-par - 4 machines and 2 weren’t working

we truly enjoyed the pool and the staff was helpful

was down so kids could not swim, could not get the tv channels to work went to desk day shift said he would

my kids can’t even use their ipads

cleanliness was great and the staff was polite. the pool was nice as well.

for a larger group and they were able to give me rooms that were next to each other as well as early check in for several of the rooms

no pool ud83dude22

allowed late check out to allow me complete business zoom conference call

the bed was nice. but it needs a pool

no pool or hot tub.

chose the hotel based on the pool and gym room amenities but both were closed due to renovations

nice room and great happy hour and free breakfast

i wish the pool was bigger and the breakfast time was longer, but that's fine.

the pool area was freezing

and gym are under renovation which i am told only when i was checking-in with my family and with all my

parking lot in need of

we didn't use much of the facilities, or even utilize the free wifi, we just wanted somewhere to sleep, but they somehow made it very unpleasant to sleep here

wifi was coming up with vpn or international

lack of room service

big parking lot and good location.

the kids loved the pool and hot tub

convenience as we were there for dance free shuttle to woodfield mall and surrounding shops

was no microwave in the room and the pool hours were kind of early

you have a competition of kids make sure they know they can't be running in the hallways at midnight or slamming doors

the little cafe/starbucks, pool with towels on tables, sitting area with fireplace, aveda shampoo, evian water in room, very

breakfast hours

good free breakfast and the pool seems a hit with kids

i loved their breakfast was pretty great as well

andy and christian were amazing getting us an early check in due to extremely awful experience at a different hotel in the same city

everything is great! the breakfast is great !

great breakfast

but for the convenience of the customer, a hot water, water or coffee should be available by the breakfast area 24/7

the sofa bed needs to be changed bad mattress, lighting in the kitchen was dim

loved the room, breakfast, and pool

great location, friendly staff, great breakfast .

i thought it had an indoor pool. i should’ve double checked.

i liked having a suite and although we didn't use it this trip the kitchenette was nice

over the weekend breakfast was okay

its like a little apartment complex with pool and basketball court

the layout was awesome, bed very comfortable. i loved the kitchen.

omelette bar and pool!

breakfast pool rooms were so comfy

ran out of body wash could of used more shampoo the towel in the pool were not soft st all very clean and comfortable wish it came with a refrigerator and

left early, didn't eat. requested early check in & did so 1 hour ahead of check in

gym

kitchen was very handy, as it meant we only had to go out to get groceries once, and not risk the

it was equipped with enough kitchen supplies and utensils, pans, etc that i could cook some small meals for myself

damn near everything. nice basketball court and pool.

had a shuttle to station and mall, laundry, breakfast, happy hour eats, gym, pool and huge two bed 2 bath

we could grab a drink at the bar or a snack right inside the main office

pool and jacuzzi were

room was fantastic with a huge amount of space along with a kitchen area to cook food or put leftovers away in

the location and the breakfast was good

of course one thing that i looked forward to was taking a relaxing dip into the spa area but i get that it was closed for safety measures with covid-19

the gym was small but complete, good devices/clean towels/drinking water etc

the pool area was very cold. it cut our pool time drastically.

it has an indoor pool and breakfast included.

the pool is kind of small - a 3 ft-4ft, but my 7 year old enjoyed it.

there is a restaurant and bar on site

pool size for this size of a hotel is a joke

while swimming one of the pool light came out of the side of the pool with exposed wires while my kids and several others were swimming thankfully no one was hurt during the process

no shuttle service as advertised

no microwave in rooms,no bar or restaurant in hotel.

was very helpful, free shuttle for a max of 5 miles in the morning, easily reachable from the airport, has a laundrette

breakfast because bar and kitchen closed die to covid

really nice rooms, a pool and breakfast. really should be more than 1 star

pool couldn’t be used

there was no breakfast available nor the pool, the rooms need more outlets.

the pool, breakfast, and the vending machines.

images suggest a pool, coffee, etc which are missing

last time i stayed at that location the breakfast was amazing this time it was not they did not have half of the item that they had before

staff were nice and attentive. bar was nice. very good red sangrias.

pool wasn’t open, when i booked our stay it says the pool was open and the gym was closed and it was the other way around

the pool was warm and my kids loved it very much

noise, beds not comfortable, gym very small and no room or equipment to use.

pool table, jenga, cozy couches, tables to sit at

staff was very helpful and kind, and most of all the 24hr pool table!

hotel has a bar and fire-pits, lap pool and everything is spotless

the pool temperature was cold & you could easily hear people talking/walking in adjacent rooms.

privacy with the barn style bathroom doors in the room

meat was not really tasty, the rest of the breakfast was really good

staff are very friendly and meet the customer wants. breakfast is excellent

very convenient, very clean, stylishly furnished room and very good breakfast

breakfast was very good and also you can take any time coffee if you wanted

breakfast and location

the floor on the swimming pool was a little aggressive.

my kids loved the pool and they room

also, lady that checked us in could have pointed out we would be next to the pool

the pool area was clean and chlorine wasn't strong like other hotels i've been too

clean, put together, clean pool

no microwave and no room service

parking, check-in and wifi access were a breeze

the location was great the pool was open late

and friendly room was cleaned every day, new towels and bedding decent gym and pool good location shuttle bus to local mall excellent value for

the room service

was different and they were very accommodating because i really wanted an adjoining room for our kids and they made it happen

they also have a guest laundry where i could wash my clothes

fantastic outdoor space, fantastic fitness amenities and fabulous pool

lots of variety in breakfast menu

staff, clean room, great breakfast, nice corner market for snacks and drinks, felt secure and safe

parking- it was a busy time and parking was really scarce

size of room, kitchen. and bathroom. the daily room cleaning was great. front desk was helpful.

we were greeted with kindness, check in easy, nice atmosphere, lobby was updated, stylish, the bar was open until 10:45

kitchen

price for hotel room with full kitchen, pool, gym, and breakfast

nice interior design nice gym very good location

lovely hotel. grab and go breakfasts. large, nice rooms.

a returning customer. love the breakfast and staff is always friendly

the pool made my son and my skin red and very itchy.

the breakfast was good

wallbox ev charging stations!

everything was nice and clean and the bar and bartenders was amazing if your looking for comfort, fun, cleanliness and a welcoming

the complimentary breakfast was a nice bonus this stay

breakfast that they offered really wasn’t the best

a little hard to locate. an on-site bar would always be nice.

breakfast was good, very convenience and easy location for my visit purpose

swimming pool

liked the breakfast, it was good

breakfast was great

polite my room was clean restrooms where clean no smoke smell we had enough tails the swimming pool water was

facilities, especially the restaurant and bar area overlooking the pond and trees

breakfast not included. weird for holiday inn

great pool for kids

great pool for kids

the pool was clean

they also have a gym, computer room, indoor swimming pool and hot tub, so it’s open year round

the atmosphere, the included breakfast

breakfast could have been hotter, the pool closed down at 9 pm on a saturday night

the gym is very simple with only two treadmills

everything was fresh and restocked and the ladies took exceptional attention to my kids needs

breakfast, room size, comfortable

need more breakfast options, update fitness equipment, change carpets to hardwood in rooms

no breakfast or pool because of co vid

do to the covid 19 there was no complimentary breakfast offered.

the free breakfast was good

bag breakfast it was okay got there at 5 p

renovations are still taking place so no breakfast, but nice clean rooms, safe, friendly

the staff was friendly, breakfast was good, the room was very clean!

nothing to complain. i wish they had an indoor jacuzzi, but only had a pool.

the room was very nice. breakfast was good with ample seating

staff, beautiful clean property, big pool and hot tub stay open late

did not vacuum, take out trash or room service dishes or bathroom cleaned, dirty towels were left

hotel is in a great location with a great benegan s bar on the first floor

our daughter really enjoyed the pool and it was nice to have a room service option even though tip was

cleanliness, comfortable, staff, pool, jacuzzi, spacious rooms. prices aren't too bad either.

room and paint pealing and the pool closed early

newly remodeled and very clean breakfast buffett was perfect

kitchen facility in room but no utensils, dishes to go in microwave liked

the complimentary breakfast was above and beyond. i also enjoyed the pool.

very clean, friendly staff, and the pool

the pool was the best part, very large for sitting and swimming, the kids enjoyed that

kids running up and down halls all night long, slamming doors, yelling.

room service closes to early on weekdays.

kids enjoyed every minute

kids enjoyed every minute

the staff was very nice and helped with everything she even gave me a late check out.

kids liked it and i was pretty impressed

poor cable lineup, barely any sports, movie or kids channels

we have kids and grandkids in elgin and this is the perfect location for us to stay

breakfast offering very minimal and not too appetizing.

nice pool and gym

due to covid they were u able to have the pools and kitchen area open or i’m sure that would have been as well

clean and i have to say the woman that was in the kitchen working was fantastic

the staff are to nice and helpful the areas in the hotel are excellent kitchen,lobby, gym good service and

location, friendly staff, nice amenities like pool and gym and great breakfast options

hotel has an indoor pool and outside pool

could've been cleaner, and thin walls (there was a soccer tournament that weekend and some of the kids were very noisy)

i called the front desk 3 times about a wifi issue and no one answered

no room service

no pen or paper or wifi or microwave to heat up food

nice pool and gym

pool hours are perfect

the pool and cleanliness of the rooms

was strange that the pool closed before the gym

nice pool and gym

location was convenient and the parking was awesome

it's fine but if you have little kids, it's a trek

00 for breakfast and my kids were so scared they didn’t even enjoy it or really eat

we had 2 kids with us & it was nice they gave us a room close to the pool & on the first floor

the pool was good for kids

had a clogged bathroom sink that was filled to the brim with water and there were roaches in the kitchen

no free breakfast and kitchen had no equipment to cook or plates to eat or drink from and no coffee or coffee maker

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

every room i’ve been in has a kitchenette with a full sized refrigerator and freezer, it has a small stove, a sink and microwave

quick working staff by the entrance desk, the very nice and kind, hard working kitchen lady, who was running around and stacking more food to help and make everyone happy

superb! clean, modern and amazing, delicious breakfast

enjoyed all the cold breakfast food: cereal and other foodstuffs

it had a great breakfast too

bacon for breakfast!

slow shower speed. not a very extensive breakfast menu for vegetarians.

i liked that there was some food right next door in case the kids were

plenty of free parking

bar and nice pantry to buy a couple of important items

swimming pool, balcony

quite very clean and relaxing in the pool

even gym room was well-kept

breakfast was excellent with lots of options

i also enjoyed the very delicious and surplus breakfast that was served

great and reliable shuttle service. awesome breakfast, awesome staff.

breakfast was very good and room was very clean.

free laundry room, pool, gym, breakfast, and some

the accessible kitchen with all the gadgets!

in-room amenities, friendly staff, comfortable pool, free guest laundry

hot breakfast , comfortable rooms , good pool !

kitchenette, comfortable beds, cozy inn feeling, long breakfast hours, social hour

modern love the kitchenette i would go again and let's not leave behind the beautiful pool and gym even the elevator are nice and every day the hotel smell so clean and

breakfast not so satisfied

the breakfast could be slightly better with more veggie options. the pool is small.

kitchen was well equipped

ok breakfast, small pool, comfy room. having a bigger fridge and microwave were a bonus

like the bed and the sofa and the breakfast selection ud83dudc4c also the gym.

breakfast is just basic. not a lot of variety

breakfast was very good for a hotel breakfast and the staff kept on top of replenishing the food

great breakfast, updated hotel and nice clean new clean carpet on the floor!

the pool area was very clean and well stocked with clean towels.

place is always clean, the breakfast is great, the rooms are really good

lousy manger rule about breakfast not allow bring room

has a pool and does breakfast

breakfast was awesome

clean. great location and staff. very pleasant stay. good breakfast .

the free every day breakfast is good quality good and also a wide variety of food and drinks

breakfast was awesome, pool was great, location was nice and the beds were very comfortable

later that night, we had an issue accessing the pool area at the last minute - our kids were feeling emotional after dropping off a family member

clean rooms. nice showers. great shades to darken the room. nice breakfast.

the breakfast was wonderful and the beds were very comfortable!

excellent gym, and nice clean hotel

really enjoyed the lobby bar this visit.

family favorite place is the pool, which didn't disappoint

gettin into the parking lot.

parking lot entry/entrance was a little convoluted

she was hanging out in the parking lot with friends of hers that would park in a handicap spot

the breakfast was excellent

spacious room/suite that was nice and clean. ample free parking available.

the food we ate in the bar was very good and priced well.

room service seems to each scheduled

customers have to ask for wi-fi/gym access, book there own airport transport with a third party company

reserved a parking spot here for about 2 weeks

food from room service was very good

the structure, the indoor pool

the golf course and the location

was a dance contest that kids were practicing for early in the morning lots of verrrry loud music we've stayed here before

they have a large restaurant where we had breakfast and our server tony was so friendly and accommodating, pay for the breakfast online for

how clean it was and the pool

kids running up and down hallway

we enjoyed the free breakfast array, including hot items

pool closed at 8 but we were happy it was open at all!

great breakfast. great price.

front desk staff and coffee bar server were very friendly and professional

didn't use the full service bar but nice to have at the hotel

that the sink as alittle to high for my kids to reach.

pool for kids -roomy room -decent value for 4

the room had to go to lobby to warm food up which isn't a problem if i didn't have 3 room ,6 lil kids ice machine don't work on any

they have a nice pool here , but it was unable to open because of the covid

it is a welcoming place everyone is so nice. lots of parking available. good service.

the building itself is very nice the pool and exercise room

the pool was well kept and the lobby area was clean as

parking lot is a long walk with bags. can't imagine what it's like in the winter.

this was the disappointed point of my stay as i was looking forward to relaxing in the hot spa after a long drive

the location to this hotel was great, we were able to walk across the lot to grab dinner from the bar next door, which was affordable and really good

parking was least favorable experience during our stay, but located in busy area which houses an

pool, spa and gym were pretty good. walking distance to shopping mall.

better parking for guest

elavator not working laundry machine out of order

between the two elk grove, il locations during this trip looking at an ever growing pile of dirty laundry

nice laundry and vending

early check in, clean room, pleasant staff, lowest rate in the area

the laundry facility was $3

were able to check in 3 hours early without an early check in fee

breakfast shower

convient access to car and late check out

very clean, friendly staff, quiet, nice pool, spacious rooms, nice breakfast, safe feeling.

great hotel .. wonderful breakfast

decent location with plenty of parking

breakfast could be better .. pool was a little hazy

ample parking, close to airport, room was clean and big

couldn't find a luggage cart upon checkout and had to make two trips to the parking lot

hot tub and breakfast