to motorway and easy to find with plenty of parking

spacious. nice bathroom. parking available. good value for a night stay while traveling.

parking outside the front was very straightforward, although we were told there was also hotel

has parking inside the building

wifi

staff is very supportive, and the rooms were super clean and every day we had room service

late check out mas tarde

a mini bar in the room is advertised but there was nothing in it

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving madrid is impossible to get around unless you have done it before and know

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

the bar area was very comfortable

very limited non gluten free breakfast options as well as no hot food (eggs, meats, etc)

were excellent room service was excellent room was clean and well appointed all staff were helpful and

nice to have a bar and restaurant in the hotel since there isn't anything else outside around the hotel

cleanliness, staff helpful, breakfast good.

has a fitness centre with some basic equipment which was quite handy

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant, though within 15-20 minutes walk there are some

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

a lovely restaurant bar beside hotel (castizo)

the breakfast is one of the best ive had in a hotel

the kids were disappointed because the pool is much smaller than how it looks in the

room service provided an iron without table and the next day they took it without permission

the room service is very nice

no option to order room service after 11.00pm

moreover, there is the offer for late check out at 13:30, with only 10 euros charge

fantastic spacious, secure outside parking area free of

excellent breakfast, fantastic pool and located in a lovely quiet area.

room service wasn't answering to be able to place an order but phoned reception and they went to

minibar fridge empty, apart from a couple of small bottles of water

parking to keep ice off windscreen

€6 for an hour late check out, candles, robes, rose petals and bottle of bubbly which was the nicest surprise for

wifi connection is not very good

fact that they changed the wifi everyday was a bit inconvenient, as i lost signal while asking for an uber

lovely breakfast and nice bar area

insecure wifi.

expensive breakfast, window only opens a few cm

served for the hotel guests) +

staffs, very good location with many shops and restaurants, free parking, fantastic balcony and view, large

parking, walking outside to mall in rain by smokers

parking for the hotel is separate but i had the last available spot which took me quite some effort

the rooms a very clean but dated the furniture in the reception area very poor and the bar never

we loved that there was a gym and breakfast was great

wifi was cut off for a whole day and a half, staff didn't really offer any solution to someone who

the room was very spacious and there was a huge terrace. breakfast is very good.

we enjoyed our stay, my kids loved that the fact that breakfast goes with the room

the gym could have had more weights options and the breakfast could do with some more veggie/vegan

the comfort of the room, bed and excellent breakfast

room service is available

were friendly food in the restaurant was lovely looked after very well with tapas in the bar not too expensive got 2 separate adjoining rooms for 3

is a mini bar in the room

good variety breakfast

gym could use a bit of a pick me up, but for a hotel gym it had the basics

good breakfast friendly

also, delicious breakfast buffet

in several places , receptionist carla helped us making a phone call and reserving for us breakfast was great and all servers very friendly , it was great

drinks served by pleasant bar staff

st 3g) - this

breakfast good. very clean. great central location. staff very friendly and wifi very good.

wifi

wifi reception was not good kept dropping out accessibility via taxi was poor due to single lane

the staff were wonderful- kind and helpful with our early check in request

i was allowed 2 hours early check in

full kitchen is definitely plus for traveling with kids

brought my kids with me and i was in awe

only room service

very safe and attended wifi: free close to nice tapas bars

wifi was really really slow and unstable

very good breakfast

rooms can be bigger and wifi can be better.

breakfast is excellent

the cleaning room service excellent

staff were very friendly helpful, rooms were clean, breakfast was a good spread and quality.

amazing breakfast every day, the bar, lobby and pool always have a good atmosphere

in junior suite but poor wifi and i have to open the door to get connection

bed is not only big, it's enormous :-) sofa bed for kids is also great

bed is not only big, it's enormous :-) sofa bed for kids is also great

minor things such as small gym

limited gym.

i asked them for a room with a sofa bed they accommodated my request and the staff including the room service was great

location is perfect, breakfast above expectations, very clean, nice staff

free wifi

wifi

location was excellent, in center of madrid; room was comfortable and very clean; breakfast was good with great variety

location, friendly helpful staff, clean, simple comfortable room, breakfast included in our rate

reasonable wifi speed

fitness facilities need to be renewed and the

room w a balcony and spa tub which was enjoyable after a long day walking around madrid

good service and descent breakfast

kids loved the muffins for

there are a lot of bars in the same street with good nightlife

from check in to the extra comfortable huge bed, to the rain shower to the beautiful wine bar that is on the ground floor

biggest problem is they don't tell you that it works like bar and restaurant

i can't think of anything. faster wifi maybe? but really everything exceeded my expectations.

were perfect, the room was clean, modern, in a good state of repair with clean towels, strong wifi and

good location, super clean, great breakfast, cosy spa with gym and pool

were technical issues with the tv in the kids room multiple times

nothing! the pool hours for kids could be longer or have an early morning session.

staff was exceptional, location, gym facilities, breakfast and so on.

too expensive: adults breakfast i was charged 20 euros per person, kids 15 euros

excellent central location, yet relatively quiet, good family room with bunk beds for the kids

it would be tight for 6 unless 4 are kids

our kids stayed in that room and they reported the bathroom smelled terrible once the shower was used

central location, helpful staff, clean room with a nice view, good breakfast

what a great hotel! clean, comfortable, close to great spots, fantastic breakfast.

i don t know whether it came from management or the room service staff

although there is a sitting room downstairs, it's not very inviting. wifi cuts in and out.

very convenient location very good breakfast

the wifi wasn t as fast sometimes

location was perfect, it was close to everything the room super clean and elegant really great breakfast with alote of

all of the reception staff were so friendly and helpful as was the concierge and the staff by the pool

air conditioning is perfect comfortable extra large double bed perfect lighting in the room fast room service perfect and helpful

uld have loved later room service with more options)

the staff is very kind, just some glitches in the room service

the roof terrace is amazing with fantastic views all around and had we had longer in madrid, the pool was very inviting

had a 2 bedroom apartment including a washing machine for laundry

the wifi was a bit patchy and the shower in our lovely room could have been a bit better

sofa bed was a little too small for our two kids aged 9&11

during the day and night better cable channels working air conditioning in the rooms better room service quality and options

spa facilities were good for families, it's possible to bring the kids between 10:00-12:00 and it was included in the room price

we need more time to the pool for children 10-12 it is not inaef

no restaurant, though they did offer room service, but the food was pretty bad and overpriced

breakfast could be better

no room service

the buffet breakfast offered at check-in was great value, offering quite a few options

room condition and space, great breakfast, excellent customer service from the hotel staff

- a spectacular breakfast with well stocked buffet and cooked options available

the location, the amenities, the customer service, the breakfast...

easy access to everything right in the middle of museums palaces, the famous blues bar la croquette, the food market, famous churros, opera and restaurants shopping choices galore

no room service no baths pretty basic

was no room service, we was a big group the the facilities are not equipped to handle a big group, it not

worth to pay extra for late check out

price the rooftop bar now it does only open at 18:00pm till 01:00am and metro plaza de espana few metres from front

no gym

the gym

breakfast was really good. rooms were very clean. roof top bar was fab.

pool area was lovely reception was quick and easy staff very friendly and helpful we had to call a

the pool is clean and refreshing

the room service charges seemed very expensive, especially 12 for a bucket of ice,

no room service or ice machines

there is no room service before 1pm although we ve turned the heat on, the room tends to get very cold,

the location is perfect, a lot of options for breakfast,

they can be more better in room service

loved the breakfast, the shower, the comfort of the bed, the little balcony we had connected to the room,

room service is the worst

good wifi

the room had a kitchenette

great location, wonderful big room with two windows and a kitchen

nelson, who works very hard in the kitchen getting the breakfast ready, was very nice and took an extra few minutes to make sure i had

there is also a kitchen which we didn't notice when we booked a room so it was a pleasant surprise ( some

layout of the room was perfect for our family of 4 (2 kids ages 10, 12)

we didn’t try the gymnasium

also, the gym is quite equipped with a locker room and showers

breakfast was really good, hotel was very clean, and there was a nice big gym.

was great, the room was bright and beautiful, the bed comfortable and there is a 24-hour small gym

the gym is open from 7am till 9 am only and they say it is because of covid

t ok for smartphones)

loved the walk-in shower and room service was quietly efficient

ont desk & room service) are always very professional and nice. location is awesome.

location was excellent. the staff are all very helpful and friendly. wifi service was good.

bed was too hard room service food not great

the common area has a relaxing sitting area with bar service that i loved to people watch

the wifi is a bit slow.

room service had good food and the reception was helpful and friendly

at were quickly resolved) with shower

only wish we had had time to use the gym

wifi was a bit choppy but was fixed promptly when asked.

bunk bed option in family room was nice for the kids.

the hotel even offer room service which we didn't make use of

the last day they have problem with the wifi

cluding the young kids)

wish there was a way to get laundry done there

fabric dust from laundry worsen my allergy

laundry fees are decent