pool was clean 1st day, but then no maintenance or cleaning

she got us a map and marked up how to use the train to save on parking, she also explained the hotel shuttle, local attractions

free and plentiful parking

check in has no parking near it and then you have to drive to another area to go onto the place where the rooms are

comfortable room, spacious, good breakfast at a good value visiting friends

staff was so nice, the gym, the breakfast area was nice and the breakfast was good, the laundry room, they gave me a

caught up in the after party that before the check out time i called the frondesk to request a late check out as we have to drive back in the property still

00 for wifi

lovely, comfortable rooms and free shuttle to ravinia.

they have helped me and my kids so much and i’ve appreciated their kindness and hospitality

it's easy to reach, has free parking and is a good hotel if you don't want to stay in the city center and if you are not afraid

excellent location, really nice gym

good location and james (the bar man) was the consummate professional.

suites - 2 rooms each, comofrtable set-up, nice gym - it's lacking some equipment but you can still do a training that will hurt :) incredible

me and my family enjoyed the pool area, the spacious room, and the privacy.

it’s hard for adults on vacation to get alone time when we’re around everyone’s kids

pool temperature was warm

in law and my son,from the moment they arrived they loved customer service they even got a suite,breakfast,dinner and best of all the starburst coffee for my girl,thanks to the staff all in

the gym was dirty. but the hotel was great. would recommend and stay again.

the property didnt have free continental breakfast,no pool or no microwave in the rooms

noisy because of the dividers in between room. sofa bed not comfortable room service is slow

the bartender was great, real friendly and made sure all the people at the bar were taken care of

nice pool and work out facility

there were kids there for a tournament who left trash it was cleaned up immediately

resturant on sight, beautiful patio & pool, lots of parking

we liked everything was very clean and comfortable. outdoor pool was great as well.

loved their gym work out set up !

says they have laundry service and washers but we were told they didn’t and washers were broken

i was right across from the laundry area room 339 it was a bit loud.

area : hot tub was temporarily out of order and kids play area was closed, door didn’t work

in the pool area there is a toddler corner for kids

pool majority of the time, and because the pool was not being monitored, unruly guests (mainly kids) did whatever there

breakfast was great and if i'm ever near the area again looking for a hotel i would most definitely

hot tub and breakfast

old lady at the front desk was a little grumpy with the kids

the pool for the kids

i didn t get the chance to try the pool but i m sure it was good as well

the breakfast was not included

bartender/service and hotel staff were outstanding

breakfast buffet was cold- lukewarm, couldn’t cut pancake with knife

advertising of working jaccuzi in pool area

breakfast was fine

free shuttle to shopping mall

parking is a bit far in adjacent lots.

inconvenient parking

parking was some distance from the entrance, however, valet parking was available.

parking too was an issue

boutique hotel at an awesome golf course

extremely nice guest house of a golf club, everything here is so clean and decent.

golf course view

situated on a golf course

son had a blast playing golf for three days during spring break; staff went above & beyond

pool area could be improved.

they accommodated our request for early check in. free breakfast

extremely clean and great breakfast and staff

we had the pool to ourselves, kids had a blast

the free every day breakfast is good quality good and also a wide variety of food and drinks

the golf course balls flying thru the parking lot

there was a starbucks, the perfect pool and overall clean environment

room service was shockingly bad

the breakfast potatoes were a little cool. but edible.

yes the inside pool was not up and running

didn't get my breakfast because their were under staffed for a big group of people and we had to leave by a

the was hair in the corners & next to the couch … they did comp us breakfast but only like 5 things to choose from only … when someone flushed the toilet above us

the bar in the lobby stayed open until midnight

that it had a restaurant and bar on premises

breakfast and lunch were excellent. the staff was courteous and helpful with any issues.

excellent gym, and nice clean hotel

really enjoyed the lobby bar this visit.

the pool and workout rooms were very nice

i loved the pool and hot tub. it was very clean.

the girl who works the bar / breakfast restaurant needs a raise

ants on floor in pool area

open floor plan with dining and bar on main floor as you walk in made it feel inviting

rate was very reasonable given the nice, updated, clean room, complimentary breakfast and cheerful staff

the day that i arrive there was a party there so the pool was not available.

thank you to the staff for giving us a late check out to enjoy our son a bit longer with not even a hesitation

great breakfast, updated hotel and nice clean new clean carpet on the floor!

the person from breakfast eva is very kind and help and clean stuff

parking

i didn t make it to breakfast

nice location, roomy parking, easy check in-out

free parking

nice breakfast

kitchen was well equipped

was really looking forward to using the pool but was closed due to heater not working.

modern love the kitchenette i would go again and let's not leave behind the beautiful pool and gym even the elevator are nice and every day the hotel smell so clean and

i booked this so my sisters and i could enjoy swimming and the pool was closed

everything is very new and the breakfast is good, have a lot off options.

the bed, the staff were great, bathroom was clean, good fridge, pool/hot tub/fitness area and sauna were really nice (indoor pool here and outdoor pool right

gym is fine business room is good , you can take printouts of you want shuttle service for near

like the bed and room, they allowed me early check in

clean,pool

the pool and hot tub

was great - clean, comfortable, friendly staff and nice breakfast selection

breakfast was great but wish it lasted longer....til 10 am not 9 am

breakfast was excellent with real scrambled eggs and real sausage

breakfast kept up with refills

fitness center

did not like the expensive coffee bar in the lobby

the safety bar in the shower wasn’t secured to the wall

offered to switch our rooms immediately, but we chose not to, so we wouldn't have to move our kids

pool water was cold

both breakfast and bar not open at time of my visit

was convenient, could get a early check in, employees were wonderful and the breakfast was great

really great modern design. comfortable bed. nice breakfast.

safe and convenient location and great breakfast and beds! staff were really nice!

handy having a guest laundry and front desk selling detergent

was good but the breakfast can be improved with more options and also the gym to include more

it is great to have a mini kitchen to help cut costs of going out to eat for every meal.

wish breakfast was earlier on weekend. wish there was a blender in the room.

since there is a kitchen i guess no food service is necessary

the kitchen was awesome, the bed was comfortable

breakfast started at same time we needed to be somewhere else so we went down earlier

pool water was cold

only thing that i could say that i didn t like was the coffee at the bar area

very loud. kids running around being disrespectful of property.

pool could be cleaner and monitored

poor internet parking lot / building spotlights aimed straight into the room loud ventilation mechanicals in room

and me and my kids all eas in the same room myself and the 4 and we all had space and the had a indoor pool kids

gym was small but well-appointed, everything you need for a quick work out on the road

the small bar area int he lobby would be fun to hang out at, but we didn't want to be around many people

gym was clean

the bar closes too early.

daughter lives inn evanston so it was convenient and my granddaughter loved spending time in the pool

the room was very comfortable. pool around and very clean

the breakfast was varied and well presented

the kitchen staff could have been a little more friendly, but everything was nice.

the cleanliness of the hotel, the pool and pool area they even had pool toys for the

spa hose didn't work

everything it was perfect absolutely suggest getting the spa room me and my husband loved it!

i made reservations for at room with spa and when we got there the rooms were all sold out.

the spa tub was really nice and the hotel was close to lots of restaurants.

the spa tub was nice

wish the pool was bigger or that dogs weren't allowed in the pool area

she was hanging out in the parking lot with friends of hers that would park in a handicap spot

location, comfort, cleanliness, and the gym.

gym was just too little

other than having to leave, we had a great time. my kids enjoyed the indoor pool

plenty of free parking

had to fight for parking because of the theater venue next door

staff friendliness,free parking, cleanliness,accesibility

this hotel , staff very friendly , great location , bed very comfortable, love the gym , free coffee , free cookies when you arrive

the gym and pool were also nice and the lobby was pleasant

i also loved that they had a complementary breakfast starting the morning of nsi at 5:30 a

generous breakfast

breakfast was served nice and early the day of for those wanting to enjoy the complementary

expected hot breakfast or at least more selections

the breakfast before graduation and the day after was very good

breakfast pool rooms were so comfy

pool access and 24 hour gym access the fire pit the breakfast coupons and accommodations to ask if we needed

pool access and 24 hour gym access the fire pit the breakfast coupons and accommodations to ask if

omelette bar and pool!

the pool was also very clean and well kept

not alot of sugar free breakfast options.

breakfast had a nice selection of food

the room was clean, breakfast was good & staff was friendly.

improve the breakfast offerings

cut fruits in breakfast

we needed, just somewhere to sleep for the night but wouldn't recommend for longer stays or with kids

close to the naval station. shuttle from hotel to navy graduation. renovations underway.

6minute drive to nice casino

this gave us two options, the kids are either far from us or my husband and i each sleep in a room and share a bed with the kids

there is a paid shuttle that will drop you off at the pedestrian gate, saving a lot of time with parking on base

thought the breakfast could have been a little better

older folks or those with bags and kids may not appreciate that

we enjoyed the free breakfast array, including hot items

breakfast great

how clean it was and the pool

pool

the staff is wonderful the rooms are clean. breakfast is wonderful.

room and paint pealing and the pool closed early

kitchen facility in room but no utensils, dishes to go in microwave liked

the pillows were very comfortable as well… the air conditioning cooled very nicely… the small kitchen area was a bonus as well

early check in was available & fresh cookies.

was a restaurant on site, but the first night the only area open for dinner was the bar and it was extremely noisy

had ample and safe parking

the pool was the best part, very large for sitting and swimming, the kids enjoyed that

the pool was nice

breakfast nor bar sue to covid-19, but the cleanliness was outstanding

pool was nice, the whole property was modern and clean and well-maintained

accessible parking garage, i enjoyed the high-quality room, breakfast buffet, fitness center, and pool area

really appreciated the hotel shuttle service

pool and hot tub

no towels in gym or pool, only 1 elevator was working.

was terrible, my room key wouldnt work consistently, people living at the hotel with young kids always in the hallways

very, very sparse breakfast area (also under construction), no gym and workers everywhere made a comfortable room not so comfortable

were up on the second floor, and it seems alot of families with kids were on the first floor

except food right now because of the covid19 but they do supply coffee in the rooms plus for breakfast they give you a brown bag with a fruit a muffin a bottle water they are greatðŸ

breakfast, nice choices and good value

gym is a bit small and clostrophobic (no windows) (+)moved us up to 8th floor facing street, which we wanted, and the gym equipment was good. (+) the gym is good (-)small bathroom, rooms a bit outdated and hard to park around the hotel , gym was nothing special but you could go running at the lake which was (*) the gym seemed really nice at first sight but it was missing some key things; gym/yoga mats, water (+)gym (-) next to the gym, heard people running on the treadmill and dropping, slamming weights from 7am all weekend (+)decent gym, good location

the breakfast expensive

wifi kept falling

breakfast

quaint and beautifully decorated. great location. fantastic breakfast.

convenient location, beautiful garden, spacious room and well/equipped kitchen

annoyingly, the burner units in the kitchen kept flashing and i couldn't turn the thing off, though i never used it

the hotel decor was cute, the staff were friendly and helpful, and the breakfast was nice

beautifully decorated for the holidays and a wonderful breakfast!

comfortable bed, great location. loaner items was a welcome plus! nie bar as well.

the breakfast offered gluten-free alternatives.

bar on main floor is a great place to relax and watch activity on the main street

more seating in the breakfast area

breakfast was great. made to order omelets! the room was spacious and it was a great location.

specifically booked this because it has a pool but they told my kids it was being fixed

room service was great as well as the food

the bathroom didn t seem very clean, and smelled like a gym locker room

place to stay with kids

had issues with wifi while we were there

good fitness center for basic needs

the bar and restaurant were used daily and were very nice

(they provided shampoo, conditioner, and bar soap

the bar and staff were very personable

so close to all residential halls, perfect to spend a couple of days visiting northwestern kids

powerfull air conditioning was good as it was very cold day. wifi area range was not problem.

breakfast was the best i've ever had at a best western

good tv, hot water works, free breakfast

there was a swimming pool and workout room, a covered parking area as well as large parking lot

breakfast offerings were nice, parking was free and available, room was nice and as expected

was pillow top and excellent, continental breakfast was like a full breakfast with pancakes, eggs, muffins, juices, fresh fruits, cereals,

early check in

breakfast was good except the breads were a little hard

good location. hotel has a fitness center that is small but serves its purpose. clean and quiet.

the pool was nice

the showers are wonderful and the gym has a lot of great updated equipment

the kitchenette

gym needs to be updated a bit but besides that i can't think of anything else!

very nice room. full kitchen with everything you need, from silverware to a laundry basket.

the gym was hot and the cable machine was broken/useless which was one reason i picked this hotel

free parking. staff were helpful and accommodating switching my room.

breakfast was great, it was hot and cold items, vegan friendly, included with the purchase of the

liked that it had a working restaurant, pool, hot tub, open air social area and gym.

staff are great, from the front desk, room service and receptionist at bar louie

breakfast was not included

the breakfast was great

young kids in hot tub. have adult hours.

spa massage bubbles were not very strong.

pool temperature was very cold

the shuttle there and back was great

pool and jacuzzi

kids were up and very loud in the halls, but kids are kids

common family area , pool, late check out, next door restaurant great food and stat add reason able $ large

were comfortable, staff was friendly, accommodated a late check out which was very nice on a busy holiday weekend

the pool was not up and running and which was expected

the pool was great the breakfast was awesome!

breakfast was well done

pool being closed for renovations as i had a little one and that was the main reason we booked a

my kids were a little disappointed about the pool not being open

bacon for breakfast and the last night we had people and kids running up and down the hallway and kids screaming at 4 in the morning

no room service. covid is long over, management is using it as an excuse to be stingy

we requested room service and did not happen

location, shuttle service, and tiffanys resturant located in the same parking lot as the hotel

room service not available at night

the overall cleanliness of the room and the gym

the breakfast was one of the best complimentary breakfasts i have ever had

convenient location with dining options nearby and an airport shuttle.

comfortable bed, quiet, good breakfast, easy airport shuttle

the downstairs bar is nice and the staff down there and at the front desk were professional and communicated

clean. lobby bar was nice.

close to ohare airport, clean, and safe. shuttle driver was nice and announced airline gate.

the 24 hour shuttle service to the airport.

free shuttle to and from airport. large room.

great location and shuttle service was great

it was a bit loud on the first floor next to the gym.

was great to kill tome with our kids since we were only there for a flight and weren’t there for very long

laundry room and gym are good

the friendly staff, location, view, the pool. overran everything.

comfortable beds, the pool and jacuzzi

really easy to navigate, it's walking distance from the casino

proximity to airport, casino, and restaurants.

no hot tub and pool could be a little cleaner...the water was cloudy.

was great, bed comfortable, pool amazing, 3 minute walk to the casino

shuttle service from the airport came back to pick me up

no 'freebies'. no free breakfast or coffee. but there was a free shuttle to the airport.

even the laundry room and gym were a pleasure to be around and not dirty as others have been

the room had a full kitchen ( full size fridge, dishwasher, microwave, stove top, and toaster

the gym, convenience pantry and laundry were 24/7

free laundry also

they didn’t have streaming tv services on any of their tvs. the gym needs improvement.

bar and restaurant hours yet i understand that it's secondary to covid and the work force shortage

location, customer service, amenities, courteous and prompt shuttle service

close to restaurants and casino

the location was across the street from rivers casino

the bar is amazingggg

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

no free breakfast and kitchen had no equipment to cook or plates to eat or drink from and no coffee or coffee maker

had a clogged bathroom sink that was filled to the brim with water and there were roaches in the kitchen

quick working staff by the entrance desk, the very nice and kind, hard working kitchen lady, who was running around and stacking more food to help and make everyone happy

every room i’ve been in has a kitchenette with a full sized refrigerator and freezer, it has a small stove, a sink and microwave

great location, great staff, lovely breakfast, shuttle service, modern

the suite includes a kitchen that you could cook in if you wanted

beautiful property, restaurant on site, bar, gym,good breakfast

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy only detergent - good eating options nearby - can take shuttle to airport and

clean kitchen