the hot tub at the pool area was under repairs

the bar wasn t fully stocked but other than that everything was good

non free wifi, far from the downtown

the kids in the pool and jacuzzi

the price vs location and the lower pet fee

nice clean rooms with comfortable beds. free shuttle was so a bonus

excellent decor, quiet, large room, good facilities, extremely comfortable bed, airport shuttle

shuttle bus didn’t show up after waiting for an hour an air crew staying in double tree advised

is shuttle bus to/from the airport

airport shuttle information at the airport not clear.

they were able to accommodate us to an early check in providing we paid an additional charge.

hotel provides free shuttle from sfo. rooms were clean and we had a good stay

my room service attendant was fantastic!! friendly and accommodating!! thx

room service charges were over the moon and food quality was poor

if the shuttle driver asks you

to the airport was perfect, breakfast was excellent and reasonably priced

made my kids uncomfortable

had an early checkin available and had everything on-site that i needed: gym, restaurant, comfortable bed, etc

th friendly staff and the bar tender in the restaurant.

was good breakfast ud83euddc7 like it

the web site they don't mention that he shuttle from the airport doesn't run all day, that was a big inconvenient for us

breakfast, shuttle was able to pick us up just in time, last ride, friendly staff

was very important for our kids but it is under construction until mid of august

how great the breakfast was, and how the tables out in the main lobby had fresh fruit, candy (for kids), and beverages

the breakfast is superb room was clean, comfortable bed, easy access from the lobby

time there were a couple of conferences with lots of kids who were over zealous at times

free shuttle to airport

quiet and loved internal courtyard flexible early check in

helpful, guiding us through our rental car drop off at the hotel, to the gas station, getting our golf clubs and bags to our room

got locked out of room in the last hour of stay when staff forgot to extend the paid for late check out

no explanation on early check in

very friendly staff and good breakfast

my daughters loved the hot tub and gym

breakfast and good customer service. the room was large too.

new ev chargers are great

fragrance of room fresheners was too strong in the room; laundry area had 2 washers and dryers, but only 1 set of them was working during our visit

and comfortable with a view of the bay, lots of natural lighting and good lighting inside room, laundry facility on site is super helpful, free coffee and tea, free use of luggage carts, free use

the hotel was very close to the gymnastics event my daughter was participating in.

breakfast was really good with lots of choices

stay was fantastic for my young kids as well

not get waterfront rooms as reserved and we also did not get the adjoining room that was for the kidsud83dude2cud83dude2c

our waiter at the lobby restaurant was also great considering we’re dining with three kids under five

i liked the shuttle to the airport, after a good,quiet night's sleep in an exceptionally clean room

i also had two kids with me, who cried and complained that they were freezing the entire shower because

there is a gym and indoor pool with jacuzzi both of which i was not able to use although i wish i had

breakfast staff very friendly and helpful

able to hook up ps4 even though when i checked in they said it would be able to hook up to wifi bathroom shower head and sink were broken and fridge kept making

free breakfast, close to a walking path by the water and the gym was fine.

room service ie making beds, refreshing towels etc did not happen during stay

clean, good water pressure in shower, thick towels, good breakfast with hot & cold options, gym, and great location

loved the real gym: great updated equipment (i

gym was not as well-equipped as you could expect from this large and high-quality hotel

great bar and restaurant

lovely pool, great (but expensive) breakfast, convenient location

the meal at the grill and dine. appreciated vegetarian options gym equipment efficient shuttle

24hr gym and the room layout / space

to airport shuttle service clean nice front lobby all amenities laundry pool fitness room walk to stores and town close

shuttle easy to find, pool, good gym, walk along the bay shore, food available

this hotel the lobby was welcoming, with a pool table, fire place with a bar off to the side

modern, clean, convenient, great shuttle service

excellent breakfast, friendly staff.

the room service and maintenance team, extreme cleanliness in rooms and overall facilities (from gym, pool, laundry)

our room was ideal - we have a 7 month old so the kitchen facilities were needed and there was plenty of room for him to roam around

property is new and the kitchen is well stocked

and maintenance team, extreme cleanliness in rooms and overall facilities (from gym, pool, laundry)

stayed two nights, wifi cut off after one night

the breakfast area was packed. good and bad lol.

wife and i have been parking here immediately upon landing at sfo from international trips

motel both inside and out, with well-appointed rooms that felt brand new and a really great breakfast selection

no house keeping altho confirmed to do at check in wifi is unstable

laundry needs a boat load of quarters, which means it's as good as having no guest laundry

not good value for money for a company that has only virtual staff - laundry uses coins and doesn't have detergent, rooms are small, no facility apart from parking

the dryer didn’t dry so well in the laundry room!

the 24 hour help #…she gave me a code for a “concierge closet” which turned out to be a laundry room with two locked closets… so no tv for our two night stay

and free laundry

short distance from the sfo airport with hourly shuttles and helpful staff.

the size of our room was great for our kids, very cold ac alwaysssss a plus lol

early morning flight, free shuttle, super clean, friendly staff, room large and roomy, included breakfast

staff were really welcoming and arranged both a late check out and early check in for my family

the staff was exceptional and they accommodated our early check in request.

breakfast, pool and the large windows. fresh air.

day, my kids wanted to go to the pool but it was dirty

they are very friendly with kids

also to set up free wifi was complicated and intermittent

also, we could hear a lot of noise from the pool/hot tub

some food and by midnight nobody was available to provide instructions on how to access the free wifi

wifi

bed lovely staff helped us out with early check in/out times close to sfo airport close to great food coffee, fridge, iron and

love the friendliness of the staff, family owned, clean, free parking, and good location (lots of chinese restaurants around) (-)parking is abit tricky but all good (+)near sfo free parking near restaurants (-)parking no kind of parking (+)access exceptional service at check in free parking privacy / new decor availability excellent (+)a warm welcome on arrival. good car parking access. a quiet room (+) we returned late and all parking spots were taken (-)parking good (-)the parking

the bed & wifi

also bringing actual room service back would be

no regular room service in a 4 star hotel even paying too much for the hotel

room service member provided excellent service upon a special request

liked the gym

laundry, which is still only $1 per wash

better quality soap and bigger bar soap. hot water was a not always hot

beds were nice and comfy. staff was really nice. i liked having a 1st floor room with kids.

apparently teams of young teens were staying at the hotel and both the kids and chaperones were very disrespectful

i promised the kids we were going to swim

we wished the bar was open

free shuttle

gym didn't have any hand sanitiser or wipes to clean the equipment

shuttle service

the gym was pretty small and the equipment was dated but you could get a workout in

have liked 24 hour exercise facility special key needed for gym would have preferred to be able to use room key to access facility

gym equipment needs upgrading

cannot eat carbs right now, so the breakfast was a bit tough

free breakfast was better than i expected

room, facility, staff and breakfast, (and the smell of the fresh baked cookies

breakfast was only good

breakfast was one of the first and the best full service take out in a brown bag that i have ever

the gym was very small and with stuffy air. the pool is outside and only open in summer.

rooms were very clean nice bathrooms great facilities great restaurant and bar you can tell they work very hard to make you happy great service

that the pool was not open and it being july

the room service is perfect, and the room is big and clean

from the lobby to the elevator there was an overwhelming strong smell of chlorine from the pool

the jet spa jacuzzi water was dirty

the breakfast was good.

no gym or pool.

little fitness room and good jacuzzi that stayed open until 11 pm the bed was comfortable and the pillows

very overwhelmed by the front desk staff and the shuttle drivers

only thing was that the shuttle driver took a 1/2 hour to find us because he wasn't told we're to look

free shuttle is awesome

the shuttle service worked perfectly

very close to the airport and the hotel provides free shuttles every 30 minutes

close to airport & onsite laundry. the room had two bathrooms & two tv. great service 7 staff.

liked the fitness room

i was able to get early check in and late check out

i was able to get early check in and late check out

i also liked the fitness center with brand new equipment

clean, comfortable and roomy. the breakfast and coffee was very good

breakfast was excellent, thank you

new. clean. great breakfast. shuttle to the airport.

i loved the complimentary breakfast, close location to the airport and the comfy/clean room.

the hotel was great for rest, and the breakfast was awesome

parking is very expensive for 1 night, its $40.. swimming pool is small, not very attractive..

no in room service you have to order it and go to the front desk to pick it up

the room above us had kids running and jumping all night.

i was told that covid is why there's no hosted happy hour, but the full service cash bar is staffed and operating at 4:30

key cards often don't function properly to access room, pool, gym etc which was irritating

i used to stay there quite a bit, but since then, they switched to room service just every other day, no more breakfast buffet

i like the self-service laundry for my business trip

stead a guest laundry that you have to pay for)

parking was 23$ plus tax. wifi was 6$

the wifi connection

no laundry bag aswell

they serve breakfast in a baggy but we never grabbed one so can't say anything about that

kids appreciated the wide array of options waffles, fruit, yogurt, cereal, sausage, eggs, oatmeal

improvement - could have more amenities outside room, like swimming pool/spa/games room for kids

group of kids came in for breakfast at 6am when we arrived as our plane was delayed significantly

very clean. room was great and breakfast was good too.

the breakfast was consistently good, and our family had breakfast every morning

nice staff, clean and spacious room, well equipped kitchen

the room is big with 2 beds, sofa and kitchenette, all for our comfort! it's dog friendly too!

also i didn’t like they had not enough chairs in the breakfast lobby, people who still stayed in line, already grabbed the chairs and wouldn’t let you

the snack bar is only open a few hours. would like more hours

the bar closed too early

shuttle only runs certain hours

loved that a gym and laundry mat was available

very great place for stay before departure (they offer airport shuttle, guest laundry and etc).

spacious room, pelaton in gym and free breakfast

was clean, pool & hot tub area, plus outdoor patio nice to have available..

when i went to breakfast at 8am, there's no fruits or yogurt or muffins.

wish there's hot waffle/pancake for breakfast.

) & breakfast was awesome

my flight arrived quite early i was allowed early check in which was great

has a restaurant, gym and pool

your last name and room number), + transparent refrigerator, + handy phone (reception / room service / laundry - marked with pictures), + ice bucket, + capsule coffee machine, + (+)very clean and nice. very comfortable bed and friendly staff. convenient room service. (-)restaurant and room service closes early and nearest decent restaurant was about 3 miles away (+)daily room service, fresh baked, warm cookies daily, and curtesy?s professional staff (+) this is nice hotel service as well as the room service (+)great staff, wonderful room service, perfect accommodations. (+) hotel on level floor was very nice and is open late, also they will deliver room service/ in room dinning (+)this place was really clean, i really loved the room service. it was really good (-)room service was late with breakfast, but problem was rectified.

pool is nice as well as the gym

we didn't want to sit at or in the bar area, so the hostess sat us down in a separate dining area and never returned

imming pool, bar, restaurant, espresso bar with seating or grab'n' go, room service)

coffee shop, gym, bar and outdoor pool all being open

hotel is nice with swimming pool and lake view .

the amenities

we appreciated the location, the gym is incredible

outdoor pool:/

the price was amazing all except the pet fee

the hotel is so close to nice restaurants, clothing stores, groceries etc, ev charging big plus for us

good breakfast, sparkling clean room, central location by the highway, good gym

family and i loved it, it was over all great and the staff was excellent, everyone loved my kids

andy,& anita at the front desk accommodated us upon requesting a early check in

gym is equipped very simple

the gym was available and spotless

clean, good staffing, great breakfast

gym was amazing, breakfast was definitely amazing

the hotel seems fairly new and very clean. breakfast spread was great and staff was friendly.

breakfast was great. staff was nice!

gym was very clean as well

the staff was wonderful and breakfast was delicious

the breakfast was excellent as well as the fitness room.

the room is clear. hotel has laundry. good to have it for long trip

pool which was advertised as open was “under renovation

absolutely wonderful staff, laundry facilities for guests and great free breakfast selection.

the price was amazing for the room, hot breakfast, and its vicinity to many great restaurants

accepting early check in

was wonderful an pool was heated

the ambiance, the onsite restaurant is really good, it’s clean and comfortable and has a nice pool area with a great hot tub

the hotel is located right off the beach. it has a pool, hot tub, and gym. there was a balcony.

there was a bar with food across the street

gym facilities, heated pool, secure car parking and waking to views of the pacific ocean