roof top bar area was great before and after the game

rooftop bar with delicious drinks & food

roof top bar was beautiful and food was excellent.

food for room service was very minimal, and bathroom counter is very tiny.

gratuity to room service but acted rude when i didnt tip again

the coffee bar downstairs was nice and convenient

beautiful place love that they had a bar and coffee place downstairs. the view was amazing !

hotel, restaurant and bar in hotel great at the end of a busy day and the coffee shop also fabulous

the lobby is spacious, with a wonderful bar and courtyard

fitness center, clean room

they allowed us early check in

not kid friendly!! no kids menu for in-room dining

our kids clearly annoyed the bartender by taking at seat at the bar when we planned on a pre-dinner

good location, nice indoor swimming pool

it was very spacious and the kids really enjoyed it

the spa was closed until end of the year

breakfast very small portions and a selection worse than room service for no good reason

food was wonderful best spa experience ever :)

no gift shop, no atm, no 24hr room service.

there is a bar in the lobby which seems to be an ideal place for social events

updated design, open spaces, gym, convenient location

being agreeable to a room change and having a late check out available (for a fee) handy to public transport

which i thought they mjst have great sound proofing, except i was trying to put the kids to sleep and the sound of the lift was disturbing them every time

modern, very comfortable beds, nice gym, nice views from our corner room on the 30th floor.

the gym is very well-equipped compared to other hotel gyms and is large in size, as well as being quite

i am with my kids with allergies and i have prepared food for them but unfortunately no microwave

i am with my kids with allergies and i have prepared food for them but unfortunately no microwave

the pillows could be better or have more options - particularly for kids

the gym was huge and had so many machines to use

room service would be great. you should think about reinstating this option.

the laundry in the basement was a lifesaver for us, as we were in the middle of a long trip

this is my 3rd time staying here, i appreciate the late check out sometimes it’s needed and the fact that they offer you to keep your bags while you

the bar and restaurant are great as well and would stay here again

2x extra charges to my credit, 1x i can justify for payment of early check in but the other will need to be investigated by citibank on my behalf as it was

no gym, no laundry machine in the building. this is a pretty old hotel.

the downside is the gym

staff is always kind and helpful, location is fantastic, there is a gym for the guests, and a coffee machine, fridge and safe box in the room, which size is fair and

but if you are looking for a gym to work out while you are traveling, unfortunately the gym only had one treadmill, one cycling

staff is nice they're just a little pushy on the late check out policy

beds were comfortable and the bar on the ground floor had lovely food at a reasonable price

location next to yerba buena, comfortable bed, nice small gym

the breakfast options were great, there was plenty of hot food for everyone and it all tasted very good

the hotel offered a gym which was okay

gym very small

gym is less well equipped compared to the hampton inn in oakland.

the gym is well maintained and open 24/7

the gym facilities could’ve been better and the air con in there needed work. it got very hot

bar (dirty habit) looked interesting but wasn't open the pre- and post-dinner times i tried to

free breakfast and late check out

very clean and updated room. bar and restaurant were great. location was perfect.

breakfast only oversight mini bar perhaps most expensive i’ve ever encountered

seasons sf has a very cozy bar with amazing barman, unfortunately i forgot the name, but he is originally from china, it was

great room with a great view - delicious breakfast -central

is nothing that i didn't like a part from the extra charge for the bar and nibbles in your room

it shares with a gym club and that is what it feels like

the kids loved the vr room and the games

assisted us with checkout - we were a large group with 2 small kids and they were very nice and patient

the room is very clean with a little design hotel touch, there's a great play space for kids and adults both that i discovered only at the checkout, all the basic needs for a family to

good gym, rooms were nice, lobby bar was great

activities for kids, pool and virtual reality room size coffee

indoor pool and main historical room in lobby were gorgeous

were great, hotel lobby was impressive, staff were helpful and friendly, pool was sizeable and kids loved it

they were very nice about letting us do early check in

nice beds, nice pool and gym

beach balls and pool toys were provided which isnt a big deal except for when the kids are going crazy throwing em around

also, the restaurant for breakfast was awful and massively overpriced so i wouldn’t suggest eating there

beautiful hotel. great pool and gym. nice breakfast great room. comfy beds.fab shower

good security measurements, had a storage room for free for luggages for early check in and early check out

ibreakfast in the lobby. not enough seats . the zombie druggies all over the streets

pool and gym looked nice, unfortunately, i didn't have time to fully check them out and enjoy

they offer a continental breakfast and wine hour at 7pm

as well as access to the ymca gym next door

i liked the gym too

continental breakfast was good enough

gym is offsite, at the ymca next door and closes relatively early

restaurant for breakfast, spa, pool (yes i know there is one over the road)

itself was nice and pool/fitness center across street were nice

requested and received an early check in my family came to town for my daughters wedding

it would be nice to have some type of breakfast offerings.

adequate breakfast

a heavy charge for an early check in , toilet got clogged in its first use

ensure people booking know the roof top pool is at sister property across street

the breakfast is simple, just pastries, fruit and coffee, but it was enough for me

i think breakfast its necesary

great to have a pool and small gym included

location, wonderful staff and very good wifi connection loved their green / environmental policies too

kids got really excited when a robot delivered toothbrushes to our door

that the advertised room service delivery robot wasn’t working at all during our stay as our kids were excited to see it

we were with kids this we were thankful for the arcade area and the free coffee in the morning

) they also have a gym and cafe

i had to pay for early check in

great to have a late check out at 1 and able to leave bags there

the $10 food card is not useable for room service which is my preferred way to dine after work and alone

they gave us an early check in and gave us an upgrade. that was amazing.

had landed after 24hour flight and requested for an early check in

rt of the reason why we

no breakfast facilities

is room service listed on the booking page, but there was no room service

gym hours are limited.

there's no room service! not even a fruit and a latte in the morning m, nothing!!

great room service menu

amazing viby restaurant and bar downstairs too

gym was fantastic

room service was very slow and twice went to wrong room.

higher bandwidth wifi for a hotel that seems keen on business

a better room than was selected, to the personnel being friendly and courteous to one of the best gyms in any hotel i have stayed at

they offer free purified water, and there’s also a well-equipped gym in the hotel

i enjoyed my stay only because my kids had a good time

no pool/ spa

great facilities, great location and loved the spacious gym and christmas themed hotel bar.

the staff is nice and allow for early check in

it would help if there was a fridge in the laundry/coffee room to keep some items.

electric kettle not working but we managed to get hot water at the laundry room to make our coffee and tea

basic room but with all necessary facilities laundry facilities available helpful

lgreen just downstairs, short walk to convention center), having laundry facility, free wifi

can request for late check out until 1pm

they claimed it covers the wi-fi and gym (which are billed as free amenities)

also they were under construction and the gym wasn't

under renovations for improvements, no gym at the time.

nice little gym too

clean, small rooms. nice breakfast (burritos and snacks), great gym!

i liked how it had a gym available for use.

the hotel has a really good gym in the basement

they ran out of food for breakfast only 45 minutes into the breakfast time.

to civic center bart station, cleanliness, room equipment, complimentary breakfast, check in

no room service and no pool for kids

wifi was very bad and construction work was done in the next room causing quite a bit of noise.

prior because my husband and i were coming to the city for our 20th anniversary and we wanted a late check out

sh it was already there when you first get into the room)

no room service and no pool for kids

views are incredible! staff are very friendly. gym has great equipment. walkable location.

there was a very basic restaurant/bar, a decent sized gym and a very small business center

breakfast service should start earlier, considering jet-lagged passengers

gym is good but limited work put space for free weights exercises

ved the avocado toast)

central location; room was clean; early check in and late check out

they charge for the wifi. really???

gym is great

no guest laundry

it s the same with exorbitant charges for laundry services

travelled with my wife and 2 little kids (2 & 8 years old) and we spent 3 nights during new years eve

no room service and very expensive overnight parking

the gym was under construction which i can not remember was mentioned

loved the office space in my room. the gym on the top floor had an amazing view

travelled with my wife and 2 little kids

the breakfast was fantastic, and didi at the bar was great fun and a perfect host!

the bar and restaurant. location.

the gym is very outdated

good location, helpful staff and late check out.

it has a super little bistro and bar serving excellent food and of course the main restaurant wine open has a michelin star rating

allowed me an early check in as i had to rush out and drop bags

of the bellmen and houskeeping, staff was less than interested and room service staff was beyond rude

location, good room service, heater in the premier building bathroom, consistently good dining at the daily grill

was surprised my kids were actually able to use and enjoy the outdoor heated pool even though it was only 50-55

i didn't use the pool, but my friends (with kids) enjoyed it

is a small hotel so facilities are limited (no bar, dining room for breakfast only and very small gym)

much atmosphere at the hotel, no bar to get a drink in the evening

i had to be picky, the gym is small

we also walked to the exploratorium which is a must if you are with kids

no plastic cups with water machine in gym

hated the room service solution

we had to call room service, and they electronically raised the limit

hotel gym is the size of a shoebox

we loved the bars, gym, pool and water refill stations

pool and spa were way too small for a hotel of this size, therefore the spa was full most of the times that

facility are very nice, good gym, clean room, perfect location

wanted to add from my previous review that the gym is very nice on the 2nd floor

appreciated the late check out

the gym was well equipped

they do have a gym and a quaint lobby

the room was perfect: comfortable bed, bathroom, work desk and fast wifi for work

pm) parking space is near to the hotel and costs only 20$, it really worth it if

the bar team was equally impressive personable, attentive, and a pleasure to interact with throughout

bar area is a little underwhelming but if expectations are managed it's fine

gave them a few days notice)

things like stained carpet, worn paint work and unmarked signage for spaces like the gym and laundry really let it down

the free laundry. free water. the staff. the big room and fridge. whole foods.

when i found out they had a laundry room and it was free? i was pretty happy about that !

in the morning when i left, they charged $45 for the fact that they have the internet, a gym, a laundry room that i didn't even go to

was placed in a room that i assume was next to the laundry room

european size means small, so small elevator, small gym, small restroom

nice bar next to the reception with good drinks and finger food

was nice, good hotel bar opened til 2am, with nice drinks, great location, confy, nice bed, nice

tiny bathroom, non-existent gym. paint was peeling due to damp.

gym was smaller than harry potter's cupboard under the stairs

offered luggage storage for early arrival and late check out

the staff were very helpful with early check in. much appreciated.

nice rooms clean and quiet good gym

fferent from the omni in los angeles)

gym could have been a bit better and more well equipped.

good location.great architecture and style. cookies for kids were a nice touch.

wifi service worked well

access to the club area with gym , jacuzzi, coffee station et outdoor area!!

m, jacuzzi, sauna) to chill, friendly staff,

very comfortable bed and daily room service was a big plus. the spa and sauna were exceptional.

the wifi worked well

booking i didnt see option to select bed and by default they give single bed even and i have kids,so i need to call so many times to get that

had a one bedroom suite on the high floors with two big kids sleeping on the sofa bed in the living room

the gym was updated, small but clean

com for breakfast - 2 adults 2 kids, hotel would only give vouchers for two adults

staff was friendly and helpful for an early check

the bar is very popular in sf, if you sleep there you can access the bar avoiding the long queue there

the gym was also quite good and clean

the beds were absolutely comfortable and the drinks at the bar were fantastic

the bar was comfortable with friendly attentive staff and a great choice of cocktails

the website pictures did not match, staff was rude to my kids, i have never been this mad, you guys are trying to over charge me i will call me credit card

breakfast that came (room service) was presented poorly, and was luke-warm (+) you get $25 voucher to use everyday on room service or restaurant, free dessert everyday from 7-9pm, also got 2 free tickets to use on (+) excellent room service (+) the room service helped ensure my daughters meals catered to their vegan diet (-) would have liked to have a full room service menu in the room itself (-)i didn t like that the room service and hotel bar closed so early. (+)bed great. breakfast (room service) was great. (+) room service was delivered quickly, the bed was very comfortable and the linens were cozy and soft (+) i was very happy to able to order room service again (-)should spend $25 daily on options that are set by the hotel, room service for example (but not the laundry)

i had booked for 2 adults and 2 kids inclusive of breakfast, i was informed at the reception that the breakfast applies to 2 guests

hotel room with two queen beds, the hotel room is very good for families with kids

hotel bar drinks were ridiculously priced. $13 for a draft beer?!?!

i didn t like that the room service and hotel bar closed so early.

wifi was fast

wifi was free if you signed up to the hotel company's app but mobile signal was strong enough in

nice restaurant adjoining and pleasant bar area and lobby

no room service was available sunday night and every night after 9

enjoyed the complimentary glass of wine . liked the bar and restaurant and excellent food.

at the gym didn t use towels and were watching telenovelas from their phones at full volume without

ffee, wine, wifi, gym)

ffee, wine, wifi, gym)

definitely have a bar

hotel in the union square area of san francisco, with a great bed and a well equipped gym for those that want to exercise

gym was excellent for a hotel gym

the workout gym was awesome

staff, early check in

the price for a 4.5 star. the bar was nice, watched sports had a good drink and awesome food

the gym was good and their complimentary coffee was too

i could do an early check in

no decent gym or pool & no bar or restaurant in the evening

free wifi free filtered water on landing

the room size is big. very near downtown. laundry area is walking distance as well.

pity the bar was closed two of the four nights i stayed there

loved the game room downstairs, the bar with the fireplace was very cozy and the attached

travelled with 4 kids between ages 7-13

room service and help very efficient

price of food/drinks in the room. not enough choice on room service

they went out their way a number of times for us from check-in to a room transfer and room service

great bar to unwind at the end of each day - complimentary sangria too

great bar to grab a drink at before heading out, and excellent location for exploring

i like the bar too

really enjoyed the bar and happy hour

staff were very welcoming, we didn't drink in the bar but the decor of the whole place was very trendy

i liked the guest laundry room (also complimentary) and the fact that they also give you the detergent and plastic (+) i like the fact there was a free laundry facility and gym too (+) gym and laundry facilities available for customer use (+) laundry station was appreciated by many hotel guests (we among them (+)coffee/water, snacks, laundry (+) very traveler friendly with wine and snacks each evening, a complementary laundry, fitness center and coffee, granola bars and fruit each morning (+) and also we were so satisfied with the self laundry and free coffee and water all the time (+)great reception service and great laundry (+) and most surprisingly they have a self-service laundry room which was huge for me as this was in the middle of a longer piece of travel

was nicer than i expected, the room service was perfect after a long day of walking around we didnt want to walk anywhere so that

e whole restaurant was closed due to the pandemic) so that was

afternoon to monday early in the morning, room size, staff, complimentary coffee and water, tv, wifi

the wifi was fast and strong for all my virtual meeting and emailing needs

the spa was closed

is no pool but there is a good gym

distinguished historic great bar the front of the house- valet, bellman, room service waiter amazing

expect a pool & at minimum a spa in a five star resort

sadly we couldn t move as our kids were in a room next door