nice pool area

clean staff was awesome breakfast reasonably priced pool area was awesome has a fitness center and check out time was awesome love the 12:00 check

renovation work going on (pool, fitness center), but hey, these need to be done sometimes

him and asked the team for us to check in as a vip guest, he also gave us free drinks from the bar as a treat, he was very nice and very kind person to deal with, his team was fantastic and easy

i wish the bar in the food and beverage area had stayed open past 10:00 pm on friday night.

location was in a busy street and getting in and out of parking lot was difficult

and location, even with covid they still gave you some breakfast foods to take back to your

great service. free electric vehicle parking

great breakfast and rooms were clean

enjoyed having a little gym i could use for an online class

good breakfast.

as expected, a parte the free wifi that was terrible and didn't worked for different

the wifi was terrible

says it has a gym but not available

wifi was really slow

excellent breakfast.

wifi drops off at times.

nice that they had a little gym and laundry too

very friendly staff, and good breakfast

guest wifi didn t work

no kitchen, no laundry facility

the pool, gym and grounds are immaculate

like the cottage type rooms and amenities such as free parking , breakfast and swimming pool is an added bonus

like a readily-available coffee machine, ice water and chocolate bowl in the lobby, and free laundry take it over the top

relaxing atmosphere, beautiful pool area, great terraces/balconies

the price was amazing for the room, hot breakfast, and its vicinity to many great restaurants

the breakfast,

staff, heated pool, room & breakfast

the breakfast very very good - i always stay here when i come to san carlos

spacious room, comfortable bed, nice hot complement breakfast

they offer a smaller gym, relatively large rooms and a complimentary breakfast

also, a few more machines and weights within the gym would be desirable

the breakfast was extensive and wholesome

very good breakfast included. quiet room. clean. comfortable bed and pillows.

no meat at breakfast but still satisfied

gym was amazing, breakfast was definitely amazing

excellent breakfast perfect room excellent service

breakfast selection is very weak

breakfast was good, the staff was friendly

the bed was comfortable to sleep and breakfast was great and service was friendly

clean throughout, happy staff, good breakfast with plenty of choices, great proximity to city with breaking the bank

room its spacious when you have kids that loves to move

the comfortable bed and check out time is 12 and i have a really cool pool area

the decor of the hotel from the lobby to the guestroom and gym

staff was friendly and were able to accommodate a bathtub for my kids

points - size of room - comfortable bed - view over the lagoon - quiet area - pool & gym - good restaurants nearby less good - expensive car parking and breakfast - noisy

comfortable rooms and great amenities

pool is definitely heated and beautiful

the gym had everything i needed and the bar was good as well

the bar downstairs is nice and somis the pool

breakfast was amazing

free parking breakfast really good good coffee

nice breakfast very accommodating staff.

well located, super clean and friendly, great breakfast! our new favourite place to stay.

and nice beddings, temperature control was available with the air conditioner, breakfast was simple but with quality

everything. the variety at breakfast was wonderful. very pleasant stay.

the lights in the kitchen were not working

breakfast, front desk personal, location, indoor pool.

liked free breakfast ie waffle, yogurt, bagel, juice; liked heated pool, full refrigerator.

good breakfast choices that change day to day

very accommodating, breakfast was great, and rooms were very well cleaned and comfortable

nice simple breakfast. good pool area.

gym was too small

take away breakfast due to covid.

no food service after breakfast. you had to order food if you were not going out.

nice bed, clean, nice staff, nice grab and go breakfast foods.

also, nice breakfast offering in the morning

housekeeping also took the bar soap from the room after the first day and did not replace it

liked the wine night and breakfast bar and fruit all day long

breakfast had lovely hot options it was s hock - i expected continental muffins - and it was omelet

great rooms and great breakfast. very friendly staff. also top location in palo alto

restaurant excellent breakfast is really good calked beforehand for a recommendation for salon -didn’t hear back was

very noisy street, active from 5. not sure nobu is what you want for breakfast

the gym was fine but small and the lobby was also fine but small

i paid for breakfast inclusive option which on site showed up to be 40 usd per person per morning only

wifi is fine, comfy beds, staff is super friendly our booking included breakfast and the buffet is

guest laundry is too small

in staff need to be trained , 50% of the time they were not customer friendly , house keeping & room service staff were

i didn't eat breakfast.

clean room, clean bathroom, room service was good. it had all the necessary amenities.

gym was minimal

the fire pits by the swimming pool are a bonus feature

did not have the option to use amenities like heated pool & jacuzzi: way too cold out but it looked great

the gym is small but decently equipped

location, staff, the gym. the room was great!

the pool area is nice, but the pool itself is a little dated

very nice pool area lots of room to lay out and also have comfortable cabanas

breakfast was great as was the service

food, small details like yoga mats in the room, voss water everywhere, cabanas, eating by the pool, all inclusive food and alcoholic drinks delivered to room (restaurant was closed), can

husband was an outpatient at stanford med center and spent his days in the room, unfortunately pool construction was very loud and made daytime resting impossible

service, food, central location, gym

great location, good restaurant, pretty setting in the foothills. pool is very nice to swim in.

amazing overall service. pool is divine.

great gym. beautiful property. lux room amenities.

fabulous first class hotel, love the pool, the shop the food and service up there.

the pool is so small it's hard to get chairs.

fully booked spa for 4 days. limited natural light in rooms (windows near ceiling).

spa area was not very clean

phone not working, steam bath in spa not working, room service wrong, shower not working properly

we wished the bar was open

it was for 4 adults, however, when we checked in they had it notated that it was 2 adults and 2 kids

beds were nice and comfy. staff was really nice. i liked having a 1st floor room with kids.

nice people run it free parking, wifi, and 24 hour coffee coin operated laundry room nice lobby and courtyard access to

she explained that she was not allowed to write '3 kids' on the coupon

confort, bar, clean, free parking, free wifi.

confort, bar, clean, free parking, free wifi.

room service does not visit rooms unless requested, which is fine during covid

comfortable beds, good wifi, covered and plentiful parking next to the hotel.

parking and wifi included

some men were yelling around the pool deck at 9pm at night.

close at 10pm and the hotel don t providence nice food except frozen food or dry food, and no bar , nothing fancy i arrive at 10pm for me it is too

great breakfast, nice pool area, fun little fitness center and the option to eat lunch and dinner in the onsite restruant

that it had on-site bar and restaurant

location, great facility, very clean, great breakfast, great wifi, and quiet and peaceful rest the entire time

not good value for money for a company that has only virtual staff - laundry uses coins and doesn't have detergent, rooms are small, no facility apart from parking

laundry needs a boat load of quarters, which means it's as good as having no guest laundry

the dryer didn’t dry so well in the laundry room!

and free laundry

the 24 hour help #…she gave me a code for a “concierge closet” which turned out to be a laundry room with two locked closets… so no tv for our two night stay

beds, nice tv, microwave, gym facility and the best of all the food in hotel restaurant

extremely limited considering the price with service hours of bar, room service etc very short

pool

the wifi was not reliable.

has a nice bar inside, swimming pool, and kitchen. i liked the under ground parking.

blocking nice view, no umbrella on hot patio when neighboring rooms had one, many loud people/kids in pool all day, seemed like a pool party

room itself was good with nice facilities and many wifi and port to charge my phone/laptop/ipad

good not expensive breakfast with eggs, sausages, bacon, waffles/french toasts, yoghurt, fruits, real oatmeal and

gave us an extra breakfast for my kids. pool was beautiful.

gave us an extra breakfast for my kids. pool was beautiful.

the rooms clean(didn't smell nasty) and comfortable, the pool was heated-great for the kids, employees were nice and helpful

great choices for breakfast.

the cooks were the best - the breakfast was so delicious, i give it 10 stars

room with kitchen and all supplies

breakfast was the best i’ve ever had at a hotel

had a lovely time in the pool

nice bar to hangout during happy hour,

good clean and quiet rooms, yummy donut holes to munch on. nice pool and bar too.

very clean, great pool & restaurant! quiet .. staff was very accommodating

the pool area & dining outside was calm and quiet

quality, useless hand held fabric steamer - no bathrobes - the ice machine did not work - tiny pool - more like a hot tub size than a pool size - uneven service - the person who was checking us

modern- nice pool - cool bedrooms

to use the key for the elevator, i could hear a lot of noise outside and from other rooms, small pool

no hot tub. pool closed. no sauna

design of the hotel and the gym are perfect

had a drink at the bar and service and drink was wonderful

bar area was very inviting

no pet fee

she gave us a voucher for a drink at the bar to celebrate my birthday, and shared a video of her cute pup whose birthday was the day before

the bar was beautiful and the bartender was a pro

the breakfast was great. and for the price it was very clean, definitely good back.

place, clean, nice rooms, nice location, safe parking, has elevators, we had fun with the kids at the heated pool, great staff and breakfast

the gym was good enough to do the daily work out because it was empty in the early morning

to play games and sit around a barbecue in the pool and i love the inside of the rooms with the kitchen

beautiful room. great breakfast. close to menlo college

website said pool and it was a spa only

very friendly staff and good breakfast

my daughters loved the hot tub and gym

everything you need for a business trip, including good breakfast and a gym

everyone was very kind and the breakfast was grand

everything. quick check-in. friendly staff. my room was clean and quiet. very good breakfast.

breakfast, super nice staff, clean pool and hot tub

cleanliness and free breakfast.

staff is friendly and professional. room was quiet and clean. excellent breakfast.

the complimentary breakfast was good, but there was too much single-use plastic.

coffee bar was a disappointment

amenities

no room service during our stay due to the high volume of people staying at the hotel.

i loved the gym and steam room and pool

wifi not working on floor so streaming tv did not work

the kitchen fully stocked. the market being open 24 hrs.

has an excelent location, the room was very clean and spacious, had nice towels and sheets, the kitchen is fully equipped

was woken up by the sound from the laundry cart

thing i can say needs improvement is breakfast

laundry sub par

was wonderful, just the prices of the drinks at the bar were a bit high, the snacks and grab and go were very high

eaning)

1am arrival. staff was friendly. easy to get late check out for next day

with my flight being suddenly changed by the airlines so the receptionist made sure i had a late check out at a decent price

basic necessities which you would normally expect, toothbrush, toothpaste, shampoo, conditioners, laundry bags, etc

nice location and nice breakfast

yogurt and milk, delicious hot coffee and juice for the kids

due to covid fitness center closed and breakfast options were very minimal same due to covid.

service. lots of choices for breakfast. parking

the breakfast was great. lots of options. my kids were very satisfied.

airport shuttle information at the airport not clear.

shuttle bus didn’t show up after waiting for an hour an air crew staying in double tree advised

no airport shuttle

place with nice and helpful staff, decent breakfast and practical facilities, the free airport shuttle is a very practical solution to get to/from the hotel

nice clean rooms with comfortable beds. free shuttle was so a bonus

airport shuttle

room service charges were over the moon and food quality was poor

staff gave me a late check out that i requested at check in, which they did not have to do, but it was appreciated

hotel staff from reception to bar were courteous, would highly recommend

room was very nice, bar area was nice,

complementary breakfast in the morning and reasonable price for the stay

breakfast was very limited. small parking spaces make it very difficult to for trucks and suvs.

breakfast can be improved

no waffles for breakfast.

breakfast was a poor mans attempt at a centennial breakfast, coffee, juice, dry cereal and one