cannot eat carbs right now, so the breakfast was a bit tough

the breakfast is kind of meager

gym was not very good

we also took advantage of the gym which has some good machines and weight

the gym equipment is very dated

only thing was that the shuttle driver took a 1/2 hour to find us because he wasn't told we're to look

free shuttle is awesome

staff was very friendly and the shuttle to the airport was great!

location by the airport was great with a easy to use shuttle available

beds, nice to have a slide out desk/table and quality products in the shower, great to have gym

reception was helpful and a laundry on site (payable) was very useful

counter you have the avenue full of different restaurants different cuisines and they even have a casino at the end of the ave

gym is a nice addition, though not a very large one

the airport shuttle is punctual

i would like to mention ken in particular who helped us to get our laundry done

some food and by midnight nobody was available to provide instructions on how to access the free wifi

love the friendliness of the staff, family owned, clean, free parking, and good location (lots of chinese restaurants around) (-)parking is abit tricky but all good (+)near sfo free parking near restaurants (-)parking no kind of parking (+)access exceptional service at check in free parking privacy / new decor availability excellent (+)a warm welcome on arrival. good car parking access. a quiet room (+) we returned late and all parking spots were taken (-)parking good (-)the parking

wifi

wifi was good and there wasn't too much noise from the el camino real

the wifi block some of the websites

pool was not open and the full

breakfast, room service

the laundry room was much appreciated

early check in was available

internet and wifi

staff and cleanliness, shuttle service

clean has laundry, also the jacuzzi was amazing

we would appreciate to be noticed to the whirl pool and hot breakfast not available due to covid

due to a delayed flight, we missed the last airport shuttle to the hotel, but we appreciated the return trip to the airport

it was clean and had a spa and work out room that was excellent for the price

close to airport & onsite laundry. the room had two bathrooms & two tv. great service 7 staff.

i was able to get early check in and late check out

room was next to the laundry room and it was very loud

liked the fitness room

i was able to get early check in and late check out

there were too many things in the room to make it unsafe to have small kids in the room like sharp corners on the night stand and desk or having elevated beds

provided breakfast ahead of schedule - my shuttle to the airport was before the scheduled time

more variety for breakfast pastries

they charged me extra for early check in.

early morning flight, free shuttle, super clean, friendly staff, room large and roomy, included breakfast

good breakfast, comfy beds, all needs met

clean, comfortable and roomy. the breakfast and coffee was very good

large room, good breakfast and gym.

staff was very friendly. location was very neat and tidy. breakfast was good.

the hotel was great for rest, and the breakfast was awesome

the breakfast area was packed. good and bad lol.

it was so clean, the beds were comfortable and the breakfast was great

because of the coronavirus, they had to shut down the gym and laundry rooms

clean, handsome up to date room with all amenities, easy parking close to room

breakfast was great.

the covid-19 laws that closed the pool and the gym and the restaurant

evening reception, the price of a beverage was high and the bar tender, well she was rude no glasses gave me a plastic cup for a

the room above us had kids running and jumping all night.

my kids love the pool n the staff where really friendly

mention how amazing a swim and a dip in the hot tub was a treat of my business trip, with a fully gym

no laundry bag aswell

breakfast was fresh and tasteful

kids appreciated the wide array of options waffles, fruit, yogurt, cereal, sausage, eggs, oatmeal

excellent breakfast & great coffee.

nothing to entertain kids

gym was good and we used it- not too busy

great staff; great breakfast; comfortable beds, spacious kitchen and clean room/bathroom

the staff were uniformly fantastic, the room was beautiful (with a well-equipped kitchenette with full-sized fridge, stove, microwave, cookware, and cooking implements), and the

the line for breakfast

kind staff. very helpful. clean rooms well equipped kitchen nice hot breakfast.

no room service no breakfast no parking

were given the room across from the laundry room

the restaurant was closed. no room service. couldn t get a decent coffee in the morning.

the wifi connection

i like the self-service laundry for my business trip

breakfast offerings are fresh and good quality

the gym was well maintained, and the pool was well maintained

the swimming pool

not a bad gym

elevator was to far from the room, this didn’t allow us to use the hotel pool or gym.

gym is super weak. missing dumbbell pairs.

much to my surprise the attendant said they had no clean laundry in stock and would fulfill the linen request first thing in the morning

clean gym with separate rooms for cardio and strength training

beds are comfortable and there is an inside pool and gym

should serve breakfast

area was large, welcoming, open area, full of activity, young professional crowd, playing pool,

shuttle. the hotel was very nice

they are good to me and to my kids

pool table, pool and gym

the games in the lobby and the pool were a nice bonus for my kids

early check in

to airport, shuttle service, staff were great and allowed us to checkin earlier - really helped with jet lag

close to airport for early departure.....shuttle service to airport....comfortable bed

could use more towels at pool area

wish i could have enjoyed the bar downstairs but i will definitely be back

location was great. right by airport. appreciated getting early check in and late check out

room service

wifi and poor free breakfast, i ended up going to trader joe s for my breakfast foods daily.

every hospatality was great and breakfast was amazing

great breakfast, great price, great location. breakfast and service were fantastic!

i liked the shuttle to the airport, after a good,quiet night's sleep in an exceptionally clean room

gym dirty and broken equipment

staff was amazing and it was really nice having the complimentary airport shuttle to catch an early morning flight

room service was good starbucks on the premises was an added

service in the restaurant on both nights we stayed, the soft drink mixer was out and when the kids drinks came they were terrible, kindly a staff person replaced them after us

we didn't want to sit at or in the bar area, so the hostess sat us down in a separate dining area and never returned

the extremely helpful staff, the bar and the convenience to the airport plus parking

your last name and room number), + transparent refrigerator, + handy phone (reception / room service / laundry - marked with pictures), + ice bucket, + capsule coffee machine, + (+)very clean and nice. very comfortable bed and friendly staff. convenient room service. (-)restaurant and room service closes early and nearest decent restaurant was about 3 miles away (+)daily room service, fresh baked, warm cookies daily, and curtesy?s professional staff (+) this is nice hotel service as well as the room service (+)great staff, wonderful room service, perfect accommodations. (+) hotel on level floor was very nice and is open late, also they will deliver room service/ in room dinning (+)this place was really clean, i really loved the room service. it was really good (-)room service was late with breakfast, but problem was rectified.

size and the quality of the room the gym and the swimming pool the location near san francisco downtown with less than 20 min by driving

the hotel was very clean with a clean pool and gym area

they gave me an early check in which set the tone for the day

the hotel was very close to the gymnastics event my daughter was participating in.

we booked it because of its location and shuttle

worked out at the gym with plenty of equipment

staff, good location, spacious room, good gym, good choices and variety for breakfast, fast and reliable airport shuttle, interesting

location is fantastic and the gym was top notch!

it is so clean and huge! also, we like the pool.

bit more expensive than others in the area but great for kids and shuttle bus was perfect for a next day 6:30am

the bar is open late, and christopher is a superb and attentive bartender

9 floor open space in the center of the hotel just off the elevator nerve wracking when you have kids

the web site they don't mention that he shuttle from the airport doesn't run all day, that was a big inconvenient for us

quick check-in. very responsive to all my questions/airport shuttle needs. substantial breakfast

swimmig pool was closed:-(

the staff was friendly and there was an airport shuttle

lovely hotel, friendly staff and good breakfast. convenient shuttle ride from airport

shuttle r not free, also they said only adults will be charged, they charged for kids too

when i booked i was told breakfast was included for 2 adults 2 kids and i get there and they argue and say it's only for 2 people and try to get more money out of

the room service and food was fabulous!

shuttle driver

we didn't eat breakfast there but a late night snack in the bar was awesome.

shuttle service to airport, great bar and restaurant staff, especially michael and jesus

the restaurant could not deliver room service, i had to go down from my room to pick up food.

i enjoyed that the gym was 24 hours and the maintenance and kitchen staff were nice.

airport shuttle service that runs every 30 minutes was very convenient

the hallways always had dishes from room service for days. our shower curtain was dirty.

room was clean and big. location is good and so is the shuttle service

excellent decor, quiet, large room, good facilities, extremely comfortable bed, airport shuttle

close to sfo and had a shuttle clean and well maintained

is shuttle bus to/from the airport

nice clean rooms with comfortable beds. free shuttle was so a bonus

very poor wifi.hardly works. noisy air-conditioning.

no self serve laundry facilities

the convenient ev charges adjacent to lobby and in the parking garage

the staff was amazing. our room was ready for early check in!

the hot tub at the pool area was under repairs

gym facilities, heated pool, secure car parking and waking to views of the pacific ocean

the bar of soap in my room was used. the check in/out time were in accurate.

thought the restaurant and bar were very nice

was wonderful an pool was heated

loved the pool and hot tub

liked: amazing and huge breakfast, convenient parking, friendly staff, fun games room and nice gym, and proximity to the bart and the freeway

clean room, sheets, breakfast was great

there was a gym, which my husband liked very much and free parking

great location in san fran. room very clean breakfast was amazing to get your day going.

my daughter was sick, so they provided us with a late check out so she could rest, even

the jacuzzi, sauna and gym were a great bonus

clean room nice gym

very friendly staff and good breakfast

the outdoor was not warm and full of leaves and the spa didn’t seem to work

got a nice quiet room on the top floor & early check in

not good value for money for a company that has only virtual staff - laundry uses coins and doesn't have detergent, rooms are small, no facility apart from parking

and free laundry

laundry needs a boat load of quarters, which means it's as good as having no guest laundry

the dryer didn’t dry so well in the laundry room!

the 24 hour help #…she gave me a code for a “concierge closet” which turned out to be a laundry room with two locked closets… so no tv for our two night stay

t a little small), friendly and helpful staff, great location close to the airport and some

the bed had hair all over the sheets and the wifi never works!

it was nice to have a hot tub and pool

wifi sometimes not good

some men were yelling around the pool deck at 9pm at night.

you have to pay for parking

basic wifi is good at times

location close to office, walking distance to nearby food places, or nice restaurant and bar inside to grab a bite to eat

room service very good

parking and wifi included

apparently teams of young teens were staying at the hotel and both the kids and chaperones were very disrespectful

hard to relax in the spa or pool with kids running around

better quality soap and bigger bar soap. hot water was a not always hot

i promised the kids we were going to swim

the kids love the pool, so easy to access

and the breakfast was wonderful

continental breakfast was a plus

room had a kitchenette with a single

we made our way down to the hot tub and pool after grabbing some concessions at the front desk… they had a great selection of snacks and

breakfast area was too tight for the crowd.