rly morning) but there are times when it is very slow

location close to office, walking distance to nearby food places, or nice restaurant and bar inside to grab a bite to eat

clean, attractive rooms convenient to absolutely everything free parking

you have to pay for parking

liked the gym

just wish the pool & jacuzzi were open later than 10pm.

also, we could hear a lot of noise from the pool/hot tub

t a little small), friendly and helpful staff, great location close to the airport and some

also to set up free wifi was complicated and intermittent

that it had on-site bar and restaurant

nice people run it free parking, wifi, and 24 hour coffee coin operated laundry room nice lobby and courtyard access to

beds were nice and comfy. staff was really nice. i liked having a 1st floor room with kids.

hard to relax in the spa or pool with kids running around

apparently teams of young teens were staying at the hotel and both the kids and chaperones were very disrespectful

i promised the kids we were going to swim

not good value for money for a company that has only virtual staff - laundry uses coins and doesn't have detergent, rooms are small, no facility apart from parking

laundry needs a boat load of quarters, which means it's as good as having no guest laundry

the dryer didn’t dry so well in the laundry room!

and free laundry

the 24 hour help #…she gave me a code for a “concierge closet” which turned out to be a laundry room with two locked closets… so no tv for our two night stay

) & breakfast was awesome

from the indoor pool, hangout/patio area with the bonfire pit

clean, well located, kitchenette, well equipped.

they offer free hot breakfast which is better than i expected

was clean, pool & hot tub area, plus outdoor patio nice to have available..

the laundry machines were not working

everything you need for a business trip, including good breakfast and a gym

small room. no a smart tv. ice machine was broken. no cleaning wipes for gym equipment.

gym was completely closed

also, it’s right near the freeway and a golf course so it’s really noisy

pool is definitely heated and beautiful

hotel is nice with swimming pool and lake view .

gym was way too cold

comfortable rooms and great amenities (swimming pool, bar, restaurant, espresso bar with seating or grab'n' go, room service) (-)food and bar closed way to early (+)rooms, everything is clean, the staff is attentive and friendly, bar and restaurant are a cut above many hotels (+)meals at the bar are always great (+)location, the hotel had its own restaurant & bar (*) the bar downstairs is nice and somis the pool (+)relax, binge watch my shows peace and quiet i feel safe coming to this hotel alone friendly staff bar always has a game on good drinks good food great service

peaceful and safe location, 24-hour gym, large room size

pet fee was $75 a day on top of the $18 a day for parking, so for a 5 day stay it added up allot

the comfortable bed and check out time is 12 and i have a really cool pool area

friendly staff and clean rooms is always high on our list when staying in hotels with our kids so we’d definitely come back again

family and i loved it, it was over all great and the staff was excellent, everyone loved my kids

and the heated pool was the best for my kids

andy,& anita at the front desk accommodated us upon requesting a early check in

breakfast was good, the staff was friendly

everything about it was amazing. breakfast was sooooo good also.

hot breakfast was very good and easy to get to

excellent breakfast perfect room excellent service

also, a few more machines and weights within the gym would be desirable

great breakfast buffet

gym was very clean as well

they offer a smaller gym, relatively large rooms and a complimentary breakfast

the breakfast was excellent as well as the fitness room.

pool which was advertised as open was “under renovation

good room, tv, air conditioning, location, laundry

the pool policy was not explained when i booked the room and called the front desk to inquire.

loved how accommodating the staff were, from late check outs to parking passes to late night trash pick ups

the breakfast very very good - i always stay here when i come to san carlos

was wonderful, just the prices of the drinks at the bar were a bit high, the snacks and grab and go were very high

free wifi. movies on demand. quick service. decent gym with pool.

restricted wifi in room....had to pay for it. alarm call i requested never happened at 0500 hrs

should consider having laundry

to a lower-floor room with a view of parking lot, along with very rushed instructions regarding wifi etc

shuttle bus didn’t show up after waiting for an hour an air crew staying in double tree advised

room was clean and big. location is good and so is the shuttle service

is shuttle bus to/from the airport

place with nice and helpful staff, decent breakfast and practical facilities, the free airport shuttle is a very practical solution to get to/from the hotel

airport shuttle information at the airport not clear.

hotel has an airport shuttle which picked us up at the airport and took us back to the airport the next day

i requested for the late check out at 1pm and it was granted that day

airport shuttle

room was very nice, bar area was nice,

airport shuttle service that runs every 30 minutes was very convenient

shuttle driver

even the paper note was full of previous guests notes and various odd drawings seemingly of kids

we arrived late at night with tired and cranky kids on christmas day

the breakfast is very good, the room is very comfortable with the beds are are soft and comfortable

the staff was really friendly and super helpful, the suite was perfect, the bar and restarurant were pretty good, the airport shuttle was extremely helpful to get to san

the pool temperature was also a bit cold

breakfast

breakfast room a bit small

how great the breakfast was, and how the tables out in the main lobby had fresh fruit, candy (for kids), and beverages

breakfast excellent

but why would you let someone have a late check out at 4pm when the room was occupied starting at 3pm, check-in time

we were allowed for early check in

pool was nice and friendly people.

bit more expensive than others in the area but great for kids and shuttle bus was perfect for a next day 6:30am

the staff were very helpful and accommodating to my reds for a late check out.

to pool and fitness center and how clean and light and bright it is

it was quiet, clean and loved the pool.

new, beautiful restaurant and pool, safe location and very comfortable bed. huge room!

the pool and pool area was nice. it was also very quiet.

to pool and fitness center and how clean and light and bright it is

limited room selection - targeted to couples only. not great with kids.

for early check in, willing to pay extra, told to come back at noon

the courteous young lady at the front desk,  allowed an early check in due to a flight change

fragrance of room fresheners was too strong in the room; laundry area had 2 washers and dryers, but only 1 set of them was working during our visit

the airport shuttle was right on time with a great driver

very clean, modern hotel with a nice gym. close to the airport which is why we had chosen it.

room service menu was same as restaurant, which for dinner was limited

was comfy, the common area/bar section with a skylight is very bright and peaceful and gym was super

and the bar accomodated us last minute even if we almost came closing time

the fridge didn't have a freezer, laundry was only located on 1 floor which was the 4th floor

shuttle was on time

great breakfast, great price, great location. breakfast and service were fantastic!

the breakfast is good. the location is perfect for traveller, they shuttle too.

mel was so very nice and we also enjoyed the friendly room service robot

easy check-in, check-out, great breakfast, and very close to the airport

fresh crisp linen and towels, free shuttle to airport, very convenient to airport

gym was not as well-equipped as you could expect from this large and high-quality hotel

proximity to airport restaurant pool and gym

was put off, as was other guest checking in early, to be met with a $20 extra fee for early check in

the beds were very comfortable. we loved the pool and hot tub.

it's always clean and has a great lobby for kids with games and pool and a bar for adults

24hr gym and the room layout / space

the free shuttle was a godsend

lovely clean room . awesome indoor pool. got a great deal.

nice atmosphere, great pool, convenient location and fantastic shuttle service to the airport

property is new and the kitchen is well stocked

the swimming pool

i really like the breakfast and its convenient location.

we loved the pool

having a gym.

loud parking lot next door

the parking is okay, the parking spots are small but parking is easy and accessible

the room service was not provided for the entire stay

incredible complimentary breakfast

the breakfast was varied. also, my room was clean and pleasant. the staff was nice amd corteous.

fast room service, nice bathroom

having handicapped parking really close to the room was awesome

parking is very tight

pool was clean, room was clean, and the bed was comfortable

breakfast was meager at best - no eggs or hot foods other than oatmeal.

did not try out the gym but will do so next time

well maintained rooms and fully renovated bathroom. staff was helpful and wifi worked well!

nice that they had a little gym and laundry too

dn t use the

very good hot breakfast, and fast wifi.

has a good simple gym

it was so clean, the beds were comfortable and the breakfast was great

great breakfast. kids loved the waffle maker

kind of staff and they have somewhere you can do your laundry

cozy, spacious rooms with big beds, and a full breakfast plus parking

more variety for breakfast pastries

families w/kids and patrons waiting for shuttle hanging out at tables after finishing)

breakfast was included in the room price and was excellent as was free shuttle to the airport

to airport for early morning flight, free shuttle, super clean, friendly staff, room large and roomy, included

early morning flight, free shuttle, super clean, friendly staff, room large and roomy, included breakfast

love the friendliness of the staff, family owned, clean, free parking, and good location (lots of chinese restaurants around) (-)parking is abit tricky but all good (+)near sfo free parking near restaurants (-)parking no kind of parking (+)access exceptional service at check in free parking privacy / new decor availability excellent (+)a warm welcome on arrival. good car parking access. a quiet room (+) we returned late and all parking spots were taken (-)parking good (-)the parking

wifi

bed lovely staff helped us out with early check in/out times close to sfo airport close to great food coffee, fridge, iron and

the bed & wifi

some food and by midnight nobody was available to provide instructions on how to access the free wifi

reception was helpful and a laundry on site (payable) was very useful

free shuttle

they did not have working laundry services as advertised

i also saw a laundry facilities available

son was looking forward to working out in the fact that the gym wasn’t working made him sad but luckily the weather was nice, and he was able to go out for a

the breakfast was really great - hot food, great healthy varieties, and a cozy front area to sit and

breakfast was continental but the offerings were high quality

very convenient. puppy friendly and nice pool and firepit!

my patio overlooked the pool area and there were pretty flowers

like the cottage type rooms and amenities such as free parking , breakfast and swimming pool is an added bonus

we also took advantage of the gym which has some good machines and weight

gym equipment needs upgrading

food around the area wasn't so great but that is out of the hotels hands and maybe the gym equipment is outdated but it is minor compared to the positive vibes we had here at this hotel

it is also close to a mall that my kids loved

gym was not very good

breakfast was good they have fresh fruits, scrambled eggs potatoes, bread, bread rolles, waffels

guests can also enjoy various amenities, including an on-site gym, a laundry room, a hot tub, and a pool

wifi, unable to log any of my devices until the morning that i checked out and as a overseas

breakfast was a nutritious meal that satisfied us and would carry us through until lunch or longer

got free shuttle to/from airport

more options for breakfast

the jet spa jacuzzi water was dirty

it’s a great place for a little rest n recovery. love the spa tub

from the lobby to the elevator there was an overwhelming strong smell of chlorine from the pool

breakfast was good. hard to keep large service of eggs and sausages hot but the staff did well.

coin laundry and comfortable clean rooms are pluses

the free shuttle was much appreciated and it leaves every half hour

very overwhelmed by the front desk staff and the shuttle drivers

friendly staff, free airport shuttle, nice room

location by the airport was great with a easy to use shuttle available

liked the fitness room

room was next to the laundry room and it was very loud

i also liked the fitness center with brand new equipment

close to airport & onsite laundry. the room had two bathrooms & two tv. great service 7 staff.

i was able to get early check in and late check out

new. clean. great breakfast. shuttle to the airport.

i loved the complimentary breakfast, close location to the airport and the comfy/clean room.

good breakfast, comfy beds, all needs met

the gym open 24 hours we recommend

breakfast was excellent, thank you

they had popcorn, hot cocoa bar & were so kind to my talkative kids

wifi is not included, you should register or pay for it.

they got us early check in and helped us arrange our transportation to concert

no room service

parking is not free. the wifi didn't work at first we had a hard time connecting

my kids love the pool n the staff where really friendly

pool had a really strong smell of chlorine

the grounds were messy & trash lying around every corner, room service trays line the halls

the room above us had kids running and jumping all night.

pool policy

laundry for guests per floor! fitness facilities and overall room

excellent breakfast & great coffee.

it has a really nice laundry room and business center

nothing to entertain kids

laundry for guests per floor! fitness facilities and overall room

were very welcoming… good gym and it was open early which was great

the staff were uniformly fantastic, the room was beautiful (with a well-equipped kitchenette with full-sized fridge, stove, microwave, cookware, and cooking implements), and the

i am eager to see their gym and game room which was covid closed

gym was good and we used it- not too busy

the breakfast

i love the free coffee and the gym

the gym equipment was sparse and the area dirty

liked the staff as they were very helpful and the breakfast given was great considering it’s free and was fast and easy process when checking in

nice breakfast very accommodating staff.

in we were greeted ,check in was easy loved the free hot chocolate in the lobby it was good kids enjoyed the pool tables and outside small pool

gym is super weak. missing dumbbell pairs.

clean gym with separate rooms for cardio and strength training

no breakfast included.

on the 2nd floor and the person above us spent all night pacing the room heavy footed and the kids in the room next to us were up all night running around the room

restaurant was closed wish there were complementary hot breakfast so i wouldn't have to spend lots of money