the heated pool is super warm and the hot tub is awesome

even on vacation i still workout everyday, i wish the gym was a little better and that it opened earlier than 7am

would have been nice to have access to a microwave, and it was a real bummer that the gym was closed

wish i had been able to sleep considering our upstairs guest was apparently holding gymnastics in his room

allowed early check in at no extra cost gave us a free upgrade to a fabulous room

free shuttle is awesome

location by the airport was great with a easy to use shuttle available

super comfy beds, spacious for 4, located 5 mins from airport, free airport shuttle.

the free shuttle was much appreciated and it leaves every half hour

only thing was that the shuttle driver took a 1/2 hour to find us because he wasn't told we're to look

quiet, nice laundry facilities

elevator ice machine laundry and store room

the breakfast was great also

location: excellent hot breakfast lots of seating available; friendly staff; ample free parking is a plus

clean and comfortable, good breakfast

they hadn’t extra bad for kids under 2 years old

gym equipment needs upgrading

food around the area wasn't so great but that is out of the hotels hands and maybe the gym equipment is outdated but it is minor compared to the positive vibes we had here at this hotel

the rooms are cleaned and they have indoor hottub and they served coffee and tea at night and breakfast in the morning is free

close to airport, amenities not listed on web site (breakfast, gym)

conveniently located near the airport & shuttle service.

shuttle service

very very cute, laundry service machines

good bathroom, laundry on site

i didn't like the gym. impossible to use. smell bad, small.

the bed & wifi

the wifi block some of the websites

love the friendliness of the staff, family owned, clean, free parking, and good location (lots of chinese restaurants around) (-)parking is abit tricky but all good (+)near sfo free parking near restaurants (-)parking no kind of parking (+)access exceptional service at check in free parking privacy / new decor availability excellent (+)a warm welcome on arrival. good car parking access. a quiet room (+) we returned late and all parking spots were taken (-)parking good (-)the parking

bed lovely staff helped us out with early check in/out times close to sfo airport close to great food coffee, fridge, iron and

wifi

close to airport & onsite laundry. the room had two bathrooms & two tv. great service 7 staff.

liked the fitness room

i was able to get early check in and late check out

room was next to the laundry room and it was very loud

i was able to get early check in and late check out

swimming pool was closed, i think (for repair

it’s a great place for a little rest n recovery. love the spa tub

freakfast was realty good the front desk so friendly and kind the only thing i mist was the pool,the room very clean and the hot top was awesome very nice gim,thank for make our stay very

the facility was clean and well kept and i was given a late check out.

one night stay before a flight and the la check in, breakfast and free shuttle made it very convenient

that the hotel's restaurant was closed along with gym, and shuttle service because of covid-19

in the breakfast there would have been good to have sausages.

wifi didn't automatically connect so had to waste time on phone getting connected

breakfast was good they have fresh fruits, scrambled eggs potatoes, bread, bread rolles, waffels

breakfast, room service

i loved the complimentary breakfast, close location to the airport and the comfy/clean room.

at breakfast, the coffee and waffles were good

clean, comfortable and roomy. the breakfast and coffee was very good

staff was very friendly. location was very neat and tidy. breakfast was good.

good breakfast, comfy beds, all needs met

needed early check in and they were very very helpful in accommodating us, which was much appreciated

the staff was exceptional and they accommodated our early check in request.

my kids found a dildo under our bed and condom wrappers by the furniture

clean, cost on point and very accomodating of my very late check out.

noisy, kids running around playing in the elevator

has an issue with the wifi not working.

great breakfast. kids loved the waffle maker

clean spacious free parking

because of the coronavirus, they had to shut down the gym and laundry rooms

very clean, free room service every day, excellent free breakfast

the breakfast were available earlier than 7:30am on weekends inconvenient for families with early

breakfast was alright, those cube potatoes need work, very hard once served

pool was loaded with kids ,need more adult time til like 9-minight

parking was $45 a night. one of the treadmills in the gym didn't work.

very spacious accommodation, great breakfast choice, friendly staff, would definitely come back!

laundry for guests per floor! fitness facilities and overall room

hotel was in a great location for accessing the freeway and the breakfast buffett

improvement - could have more amenities outside room, like swimming pool/spa/games room for kids

they serve breakfast in a baggy but we never grabbed one so can't say anything about that

awesome breakfast

nice staff, clean and spacious room, well equipped kitchen

small, but usable gym, good breakfast, convenient to airport.

also i didn’t like they had not enough chairs in the breakfast lobby, people who still stayed in line, already grabbed the chairs and wouldn’t let you

value for money with large clean rooms, good gym, breakfast with lots of options and a good location right near the highway into downtown san

i am eager to see their gym and game room which was covid closed

no room service

complimentary shuttle bus and laundry room

comfortable bed, spacious room, tv, nice bathroom, great reception, guest laundry, parking space, etc

wifi speed is not bad

the restaurant was closed. no room service. couldn t get a decent coffee in the morning.

the shuttle service was great and quick

our hallway to our room smelled like weed, our tv would hardly work, kids running around upstairs mainly at

construction, the gym is closed

clean gym with separate rooms for cardio and strength training

they helped us with our airport shuttles, offered us a late check out without us having to ask, and even found a corkscrew so we could open our bottle of

the pool facility was good but water temperature was a little cold.

staff, love the rooms, poolud83dudc4dud83cudffb, gym ud83dudc4dud83cudffb, great breakfast

room was clean and had good ameneties in the kitchen

elevator was to far from the room, this didn’t allow us to use the hotel pool or gym.

clean and comfortable. nice gym.

a gym i used

has a restaurant, gym and pool

we like a clean hallway, a big and nice room and gym and staff

the extremely helpful staff, the bar and the convenience to the airport plus parking

we didn't want to sit at or in the bar area, so the hostess sat us down in a separate dining area and never returned

no heated pool

great for kids, shuttle

clean, modern, comfy beds, pool and games for kids

they are good to me and to my kids

very alive facility with food, full bar, amenities such as indoor heated swimming pool, games, gym rooms were modern and very clean

lovely pool, great (but expensive) breakfast, convenient location

close to airport for early departure.....shuttle service to airport....comfortable bed

the beds were very comfortable. we loved the pool and hot tub.

the pool area was also nice and my children enjoyed it

comfy beds, shuttle timely, good price

they even accommodated my request for early check in and late checkout due to our flight times

nice breakfast, easy check in, and great accommodations!

only recommendation is to extend shuttle hours

hotel didn't respond to my questions around hotel shuttle service or early check in previously posted twice

they have a shuttle that picked you up and take you to the airport and bring you back

no pool no laundry service

you can literally sit at the hotel bar and watch the planes taking off and landing

has a great view of sfo runway! has a clean safe bar area for food with a friendly staff.

we arrived at the airport after midnight and the shuttle arrived within 15 minutes

nice lobby area with large bar and food was pricey but nice

fantastic staff very accommodating. reliable shuttle service

the courteous young lady at the front desk,  allowed an early check in due to a flight change

gym was clean and had great equipment

and comfortable with a view of the bay, lots of natural lighting and good lighting inside room, laundry facility on site is super helpful, free coffee and tea, free use of luggage carts, free use

we booked it because of its location and shuttle

the staff were very helpful and accommodating to my reds for a late check out.

9 floor open space in the center of the hotel just off the elevator nerve wracking when you have kids

hotel is minutes from the airport and they have a shuttle

clearly used to helping their customers who are managing all different times and helped with late check out, luggage storage ect

shuttle service to sfo, free wi-fi and the location

the attention to detail. laundry, tea and coffee station, nice size room. nice staff.

not a huge deal but i would prefer to not walk my kids by people drinking if possible

swimmig pool was closed:-(

places to sit in property,free breakfast,gym/pool

it is close to the sfo and highway. easy to find. friendly staff. good choices for breakfast.

even the paper note was full of previous guests notes and various odd drawings seemingly of kids

to the airport was perfect, breakfast was excellent and reasonably priced

made my kids uncomfortable

room service prices were a trifle high. wifi service was a little sporatic.

made my kids uncomfortable

airport shuttle

the shuttle to/from the airport works great

my room service attendant was fantastic!! friendly and accommodating!! thx

d $26+ breakfast buffet was amazing- best i've encountered in years

staff gave me a late check out that i requested at check in, which they did not have to do, but it was appreciated

room was clean and big. location is good and so is the shuttle service

close to sfo and had a shuttle clean and well maintained

shuttle bus didn’t show up after waiting for an hour an air crew staying in double tree advised

no airport shuttle

airport shuttle information at the airport not clear.

restricted wifi in room....had to pay for it. alarm call i requested never happened at 0500 hrs

room service was great, staff was friendly and amazing room with view

the kids in the pool and jacuzzi

the staff was amazing. our room was ready for early check in!

only upon request, no laundry during weekend days, ac ground standing unit, parking with charges, closest services shops

we also liked that the room had a mini kitchen and that the couch made into a bed

the kitchen is fully stocked with plates, glasses, etc

we made our way down to the hot tub and pool after grabbing some concessions at the front desk… they had a great selection of snacks and

the kitchenette and wood burning fireplace made it extra cozy

continental breakfast was a plus

plus a full breakfast made to order each morning was most appreciated

consists of cozy rooms, smart tv for streaming, a soaking tub, beautiful outdoor views, and breakfast

loved the wine and canapés and the home cooked breakfast

location, breakfast, and staff excellent ud83dudc4c

staff, the complimentary breakfast was something i was not expecting

i asked for a late check out if possible please

comfort, coffee until 11pm, free continental breakfast including waffles, spabath and designated smoking area

the staff was very accommodating to give us an early check in

very kind and considerate staff, from check in to breakfast staff, thanks!

recommend the spa tub

the laundry machines were not working

they have a few spa upcoming renovations that there soon started

outside spa

noise level in the am, was near laundry area.

cleanness, staff, breakfast, gym