hot water night 1 and night 2, no elevator, a/c, wifi, hot water or parking access all day/night

had issues with room service, and i wish the front desk would have mentioned to us when we checked in that they

room was clean and comfortable, parking was well lit and secure, and the shuttle service was friendly and prompt

it s walking distance to clevelnad clinic but they do have a courtesy shuttle that runs on the 1/2 hour

staff from front desk to breakfast staff to bar staff, all were wonderful

breakfast could have been having slightly more variation

big room, nice clean and quiet, the bathroom is huge and well equipped, breakfast is

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

room service forgot to bring a spoon for the soup i ordered and also brought the wrong soup - i

the dining area and breakfast and lunch area were lovely.

tess, the supervisor was nice to give us an early check in as well as a late check out during our stay

no indoor pool

parking lot not plowed correctly,my husband got two people unstuck and instead of a thank you was

staff upgraded our room. hotel was newly renovated. breakfast was great with many choices.

the couch had pet fur or it was shedding. the sheets had stains on it

very close to hospital and shuttle is convenient

shuttle to cleveland clinic.

nice to have laundry facilities and exercise gym

gym could also a few more pieces of equipment (bench press,

so friendly and shuttle service was great

and gym not open which i understand, but the if some of the amenities aren't available then that should

wifi is terrible, worthless to any business traveler needing internet access via wifi

wonderful renovation; dining room breakfast was amazing

lots of free parking, the breakfast was really good

breakfast was not included in price. the cafe was pricey.

upon entering room, glass enclosed spa tub and shower on left

specifically booked this hotel for the spa bathtub

i asked about the hotel shuttle, the response was 'it goes to the hospital'

not a place for families with kids

the wifi connection was really good

small pool towels, low pressure on spa jets

the hot tub didn't work and the lady doing breakfast was rude to kids and

i love there pool and jacuzzi!

front desk the owner or manager was very disrespectful towards kids it was dirty no one told me it was a extra

clean friendly atmosphere. room was very spacious also, laundry room on site.

the bed was very comfortable. the poor and spa were clean and well maintained.

thing that couldnt be changed, like the window was quite small so not much natural light and the spa was close

pool and spa were used, as was the gym

woke up around 2 am to kids hollering and being loud, maybe better sound proofing?

indoor pool, jacuzzi and gym

rooms are small, but what they lack in space they make up for with class and character

didn t enjoy the room service option

the staff is great and also love the bar and food

loved the extra touches with the purity coffee in the room the gym was also nice

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

hotel was easy to access, valet parking was easy and convenient, and the cleveland arcade had a spa for some

wish the spa would have been open on sunday and monday but i understand that these types of businesses don

there s also a wonderful spa and a couple great restaurants in there as well

wasn't a map/list of locations in the room; we didn't know where the pool, gym, or any extras were located

breakfast was great. well prepared and presented

i made the reservation the women told me that the spa was same day reservations

spa as

also they have now added a spa - great reason to come back

ey weren't noisy, but we felt we could not watch tv at night because they had young, sleeping kids)

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

nice corner view breakfast was excellent

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

the bed was great nice tv room service was great

originally added extra items to my room service tab

in room breakfast was excellent

great location in the flats. very clean, modern room. loved the bliss spa products in room

cab or shuttle ride to the casino or east 4'th

late check out allowed us to sleep in and not feel rushed

the gym, the breakfast , the bar. the staff! the location.

staff didn t know about bar hours

pool and spa was under maintenance. but i didn t think it would be open after the pandemic

chlorine smell was super strong in the pool area

kids loved the trundle bed

the staff were incredibly helpful and friendly. the pool was great for the kids.

clean, convenient location, has a pool and fitness room, includes breakfast, snacks and light meals available

they have an indoor pool.

think a little boy was having his birthday party at the facility and when i took my kids down to the pool they

clean, comfortable sleeping, large tv channel selection,well lit parking lot, close to everything, courteous

my kids slept on the floor

room service came knocking loudly at 9:30 am and opened my door before i had the chance to make it

gas fireplace in our room as well as a turntable with vintage records

parking could be better.

i loved the pool table and the jenga set up

inconvenient parking

i wish it was a hot breakfast.

bugs and cleanliness. carpet was very dirty and the bathroom tub/spa had mold

drove to mcd's to get some wifi

wifi password didn't work

a free safe parking area behind with locked night time

love the inn with access to a full kitchen

drain plug was tricky on spa tub!!

suite was way nicer then i seen from the picutres it was crazy and the spa bathtub was the highlight of the

out it was no longer a pool at last minute not really an issue cuz had that king spa suite with the spa

the spa bath had hairs and a ring on it

the spa tub was nice and for the price of the room we were happy with it.

locationand the kitchen....

breakfast is not what you would expect at a hotel with this rating, but i have used extended stay

parents should supervise their children while at the morninv breakfast nook

told me on the phone that they had early checkout

wifi wouldn t connect

they room was nice. had a spa tub and very clean.

indoor pool and spa was nice

arrived late due to a long road trip and both the room service and pool area were already closed (9pm)

the pool wasn't clean

the room, pool and staff.

price was reduced due to covid restrictions, but it should be for not having any access to pool, spa or breakfast

specifically picked this hotel because of the spa

fantastic breakfast included

the breakfast was ok

breakfast employees very friendly