we ordered room service and we were not disappointed

i couldn t call room service or contact the front desk

also, we ordered room service

than that the hotel was extremely clean the staff was amazing they are so accommodating and the room service was also great the manager caitlin corbett is super sweet and so understanding she

the room service was a nice amenity however the phones in my room did not work so i couldn t enjoy

there were breakfast and dinner menus in the room too that explained the surcharge for room service if i ordered any

room service was very good

was pleasant and thorough at check in, informing me of restaurant, bar, and room service hours, breakfast options, wifi, etc

like the fact the hotel had a restaurant room service and also a pool it was very clean and

absolutely beautiful, outside pool, washer & dryer, very clean rooms, and parking

we had to call room service couple of times to unclog the toilet

when i asked to get our room cleaned they said we have no room service available today

room service is good and flexible

they provided free early check in

that there was a bar and the lobby was nice and spacious

the fitness center never had more than one person in it but we saw it and the pool in use

didn t use any amenities like the pool or gym

had to pay extra for breakfast even though tasted good and no food offered for dinner.

breakfast has not been requested.

didn t use any amenities like the pool or gym

in the lobby and very friendly staff, check in and out was a matter of a minutes, we ordered room service and it by far was

room service came fast and were very nice property room service made everything correctly and food

cable was not working after the room service

plenty of parking, good heat specially during rough winter and snow and location is close to the downtown

there are clear social distance boundaries in place even at the bar and restaurant seating area

from the greeting at check-in to room service was awesome

the last morning, i ordered room service instead and it arrived late with no phone call to let me know

excellent room and the room service was outstanding

didn't like i couldn't get room service

room service was disappointing, seemed more like we received a door dash order and took much

i don t appreciate hilton holding an additional $100 deposit for potential room service charges one week after i checked out

in addition, room service was fantastic

room service was great and prompt

also i noticed that room service left a food tray that was out on the floor in the room across from me for 2 days

room service not available right now

room service said they were coming to clean our room and never showed up.

you don't really get room service unless you ask but we were only there for a week we where good with out it just ask

we disconnected it but room service connected it again every day

so it's just as expensive as room service and it gets charged to your room but they dont deliver it to your room

no room service, which is not good when you are tired and don't want to go down to have something to

there was room service but i do understand due to covid you couldn't do it

no room service

room service took a long time to answer and the food was so-so

prompt room service, exactly what was ordered. indoor pool and hot tub

really miss room service

you did not have enough staff for room service and the poor lady in the kitchen didn t even appear happy

overall the staff were friendly. the room was also clean, and room service was regular.

included with the stay is below average room service is every other day unless asked

lack of room service

no room service. even when scheduled, nothing was done.

no room service on sunday mornings

expected room service to be available. front desk said

restaurant was closed. no 24 hour room service. no refrigerator in room.

the restaurants & room service

meals in the restaurant downstairs were excellent, as was the room service breakfast

area, absolutely wonderful staff (best i've seen in a long time), comfortable large rooms, 24hr room service, on-site spa, indoor pool, close to cafes and restaurants (-)room service meal price (+)clean, super nice staff and delicious room service (-)the menu for room service was limited and expensive. (-)room service rep over the phone mentioned that our food would be delivered in 45 mintues (+) room service for breakfast was excellent and well presented (+) room service was very good and super quick (+)room service breakfast was outstanding (-)took too long for room service (+) convenient access to restaurant in house, good room service and nice porters and bellmen ready to

the bar food was delicious and the drinks were perfectly balanced

wish they had something in room stating where pool, gym and patio were,

the patio bar was in particular a lovely place to have a drink

every thing. close to the lirr--- good parking, doorman service...quiet room....

staff is friendly very helpful, the restaurant is connected to the hotel, i had room service, however, you are able to go down and sit outside or inside to enjoy the food

i was surprised they don t do room service because they restaurant is attached to the lobby

they basically just close when they want to and no room service available but that s not the fault if the hotel

wifi poor connection in our room.

wifi was non existent

room service, although they didn't provide water bottles again to our room but provided daily to

didn't like that the deposit isn't returned until a week later even though i never ordered room service and had no extra charges

another couple stated that she was also doing room service and that why she disappeared

not clean no restaurant no room service no fridge or microwave

the room service was extremely timely!

indifferent attitude of most of the staff; no lobby coffee, and no coffee packages renewed on room service; very disappointed for pricey hotel

of whatever cleaning product they used in room hung around for a day no room service to clean room carpets very dirty not hoovered reception undergoing painting and

was no breakfast or room service

i was sorry to realize the deterioration in the room service, cleanliness

was no breakfast or room service

room service every 3 days

don t have room service everyday

good breakfast, room service, clean, near to burger king, starbucks and bus stop line q12

aff changed shower/bath control instead, which was not broken) this was a

my kids had to get an airbnb

did not appreciate the inconsistency with the breakfast buffet one morning was full of options the next not so much

parking wasn't available at times

parking.

there was free wifi

size rooms comfortable beds and facilities good wifi pleasant staff close to shops and public

nice gym

the room was a little small and there is no pool just a gym and a giant courtyard but who cares about a courtyard in the fall/winter time

little tired. water bottle machine broken in gym.

i needed a late check out and the staff allowed me to do it despite the fact they were busy.

wish there was free breakfast, cups in gym area, and free parking.

room service breakfast is only available saturday and sunday and we stayed monday and tuesday

they had a great selection of pillows and a good room service menu

bed great breakfast room service but best was our ride in your gull wing tesla

price for room service very high

breakfast, no coffee machine and mini bar in the room, room service menu

it seemed like they were short staff at nite in room service and housekeeping

charged cash for room service and not happy with the person who delivered it and said cash only to my teenage

room service was amazing

the breakfast was cold not happy will try room service next time

room service breakfast

i was traveling solo! they didn't have room service for breakfast.

room service was value for money

room service was descent

expensive garage, no room service

room service food was nasty

hotel room service is not proper. room cleaning person visiting after 6 days

room service was not done for first 2 days, have to ask at the front desk

come on, you don t have the expense of daily room service, so you should give us discount coupons for the diner

plus no one came for room service for my 4 days stay

room service was not done for first 2 days, have to ask at the front desk

room service and the food were very

i was disconcerted to receive my room service breakfast oatmeal in a bowl with a large chip

room service was excellent

tiramisu from room service was so-so

i arrived late friday evening and after checking in promptly ordered room service

called down for room service, fresh hot coffee and they brought coffee maker packets up, and no water

the staff was great, as well as the bed and food from room service.

website indicated that there was room service and two restaurants serving meals but when i got there there was no room svc and only

the room service was wonderful nice and hot and fresh

because of covid there wasn't any room service so you had to call for towels but we cleaned up as we went along day by day

super clean, great room service and super comfortable beds

to notifying the front desk for room service

there is no room service unless you request a day before the actual service

bar barely had alcohol and closed very

we booked with breakfast an get voucher for the starbucks breakfast bar in hotel - perfect

thinking the restaurants and bars and room service would be open but they where not

the room service was quick and friendly

everything is always great- staff, room service

room service, overall look of hotel

the tv is huge and high quality. food from room service was amazing! we truly enjoyed our stay!

i asked was station cnn was on and the room services had no idea

the dinning room was not available and room service was not an option.

it would have been great if there was a room service option or if the bar served food earlier

room service and hotel kitchen hours should be adjusted

no room service or coffee for second day

very convenient by all that the property had to offer - breakfast, fitness facility, multiple room service options from nearby restaurants, ideal location, starbucks coffee available to order,

ich was fine for us), the receptionist could have made

rooms were very clean, we were informed that room service is provided every other day

was great, pool was great, beautiful hotel

the complimentary breakfast ending at 9am was too early.

and price are fine for what it is i wouldn't bring a family of 6 and expect breakfast and room service

somehow only received room service once during my whole three-day stay

not good room service

not have room service for 2 days friday and saturday room was untouched was lucky to be there sunday when

wifi was spotty. please work on this!

pool was so relaxing

in the refillable containers the outdoor areas with tables

cute hotel with a very nice swimming pool and common area

beautiful mansion and gardens, the cosy room with a view on the pool and garden, the friendly, accommodating and efficient staff, the healthy breakfast, the easy

chi pings of various birds, including cardinals in the yard, which is kept beautifully with the pool in the back

i would have gotten breakfast the next morning, but they don't provide room service until 10 am

elevators were full of trash, nothing is open in the hotel, no restaurant, no cafe, no room service

food/room service was available

room service did not change sheets or clean bathroom thoroughly

there was no room service available