they basically just close when they want to and no room service available but that s not the fault if the hotel

i was surprised they don t do room service because they restaurant is attached to the lobby

staff is friendly very helpful, the restaurant is connected to the hotel, i had room service, however, you are able to go down and sit outside or inside to enjoy the food

wifi was terrible in my room and there was no elevator which made carrying my luggage up and down

great parking

really miss room service

room service took a long time to answer and the food was so-so

no room service.

prompt room service, exactly what was ordered. indoor pool and hot tub

late night room service menu.

no room service

overall the staff were friendly. the room was also clean, and room service was regular.

you did not have enough staff for room service and the poor lady in the kitchen didn t even appear happy

no room service. even when scheduled, nothing was done.

quality supervisor check, after the room service is complete to ensure a well prepared room is offered to guests

you don't really get room service unless you ask but we were only there for a week we where good with out it just ask

room service said they were coming to clean our room and never showed up.

we disconnected it but room service connected it again every day

no room service, which is not good when you are tired and don't want to go down to have something to

so it's just as expensive as room service and it gets charged to your room but they dont deliver it to your room

pool was closed, did not mention anything on their website and room service was also not available

room service menu offered many selections at affordable prices

no dining options between 3:30-5? coffee shop/store closes very early, no room service offered

in addition, room service was fantastic

the fact that there is no room service is a negative i had to leave everyday to get meals

area, absolutely wonderful staff (best i've seen in a long time), comfortable large rooms, 24hr room service, on-site spa, indoor pool, close to cafes and restaurants (-)room service meal price (+)clean, super nice staff and delicious room service (-)the menu for room service was limited and expensive. (-)room service rep over the phone mentioned that our food would be delivered in 45 mintues (+) room service for breakfast was excellent and well presented (+) room service was very good and super quick (+)room service breakfast was outstanding (-)took too long for room service (+) convenient access to restaurant in house, good room service and nice porters and bellmen ready to

the patio bar was in particular a lovely place to have a drink

every thing. close to the lirr--- good parking, doorman service...quiet room....

valet parking was excellent and located in front of the hotel, very helpful to grab a few forgotten items

pool was a little outdated (best i've seen in a long time), comfortable large rooms, 24hr room service, on-site spa, indoor pool, close to cafes and restaurants (+)enjoyed everything about it especially the pool and how the light above changed colors (+) my friend and i didn t use the gym or pool this trip but it s always wonderful (-)the pool was on the small size but adequate. (-)pool was closed. and 2 full size vs qurens seemed odd (-)pool closes early 7pm (-)wish they had something in room stating where pool, gym and patio were, (-)pool openings (-)not access outside lounge chairs off the indoor pool/door was locked

in the lobby and very friendly staff, check in and out was a matter of a minutes, we ordered room service and it by far was

cable was not working after the room service

room service came fast and were very nice property room service made everything correctly and food

they have told me they had a shuttle service to the woodbury country club; that turned out to be incorrect, they refused to give

water pressure is great in the hotel bar is

the fitness center never had more than one person in it but we saw it and the pool in use

didn't have breakfast because i didn't get to bed until 3:00 am, and by the time i woke up, it was already

breakfast has not been requested.

didn t use any amenities like the pool or gym

the indoor pool

room service was very good

like the fact the hotel had a restaurant room service and also a pool it was very clean and

there were breakfast and dinner menus in the room too that explained the surcharge for room service if i ordered any

was pleasant and thorough at check in, informing me of restaurant, bar, and room service hours, breakfast options, wifi, etc

is perfect wifi works well good water pressure in the shower

the food from room service was also very good and delivered quickly

the last morning, i ordered room service instead and it arrived late with no phone call to let me know

excellent room and the room service was outstanding

room service was disappointing, seemed more like we received a door dash order and took much

room service order was completely wrong for breakfast

room service is good and flexible

we had to call room service couple of times to unclog the toilet

when i asked to get our room cleaned they said we have no room service available today

the wifi worked well, and the bathroom was in good working order

very friendly and helpful, i was able to get the early check in i requested

than that the hotel was extremely clean the staff was amazing they are so accommodating and the room service was also great the manager caitlin corbett is super sweet and so understanding she

friendly front desk person in the evening when we arrived. friendly room service staff.

we ordered room service and we were not disappointed

but, we did order room service, which was fantastic

the room service was a nice amenity however the phones in my room did not work so i couldn t enjoy

the restaurants & room service

i made use of room service for a late supper which was fine, but i was disappointed with the choices

restaurant was closed. no 24 hour room service. no refrigerator in room.

service was wonderful lack of room service sad but overall great experience

expected room service to be available. front desk said

of whatever cleaning product they used in room hung around for a day no room service to clean room carpets very dirty not hoovered reception undergoing painting and

that the restaurant was kosher, room service and the hours it was open to dine in weren t convenient

was no breakfast or room service

was no breakfast or room service

indifferent attitude of most of the staff; no lobby coffee, and no coffee packages renewed on room service; very disappointed for pricey hotel

good breakfast, room service, clean, near to burger king, starbucks and bus stop line q12

room service every 3 days

don t have room service everyday

actually thought the hotel was clean and neat, but its good when you travel without kids

the rooms are small. so with kids withus it was little difficult to move around.

parking lot is small to maneuver in

the staff were very friendly and the free breakfast was absolutely amazing.

size rooms comfortable beds and facilities good wifi pleasant staff close to shops and public

friendly staff, rooms were clean, good breakfast

excellent location the restaurant was amazing!!!!! breakfast and coffee in the am was excellent

also the lack of room service was disappointing especially for a hotel that caters for air travellers

room service, would be nice to have in a hotel.

no room service

lack of restaurant or room service

i did not have room service & enough towels.

market was pretty bare bones, and online ordered room service food was mediocre at best...

like a midnight room service or something

it didn't have room service

room service is from a online service that didn t work

room service or food options if you check in late

the lady at reception said the room service was running, but when we got to the room, it was not

to find a decent solution, overpriced room, terrible neighbourhood, no food and unresponsive room service

there was over charged room service, was a nice wrap but completely overcharged

room service food was awful and very expensive for what it was i couldn t eat it but to be fair

no room service 24 hours price is high

there is no room service unless you request a day before the actual service

to notifying the front desk for room service

super clean, great room service and super comfortable beds

they have a 24hr laundry room

we booked with breakfast an get voucher for the starbucks breakfast bar in hotel - perfect

only saving grace is the food for room service was good

the room service was extremely timely!

another couple stated that she was also doing room service and that why she disappeared

wish room service was until later, but there is an applebee s across the street, so i satisfied my

not clean no restaurant no room service no fridge or microwave

fast room service

a bedroom for 3 no tea no milk tried to call room service only 2 towels no phone really dirty really disappointed no facility to

didn't have the breakfast since room service didn't answer the phone

cleanliness of the hotel and the facilities. the room service was wonderful.

stinks, found out because it s near the sanitation facility my first room wasn t clean & room service never came to clean my room when i had my first room