was no room service due to covid-19, but that is not the hotels fault

there is no room service during the day/night or full service menu during midday

due to covid-19 there was no room service, but staff was on call if you needed anything like extra sheets and towels

couldn't have room service

had some difficulty ordering from room service, especially from the city pizza restaurant

room service maintenance was send up to the room within 5 minutes and confirmed the bed was broken

room service; i thought breakfast would come on a table, not in a paper bag, with a tea pot and not

parking, very professional staff and great room service

for the price, one would expect room service, however there wasn t for the entire 4 day stay.

i disliked that room service was not available all the time

site advertised room service was available however i was only notified when i called and specifically asked that

we ordered room service for breakfast and

limited room service

room service skipped our room we had to call for clean towels

hotel has everything from a starbucks to room service to laundry room to gym to bar, you name it

no room service for breakfast, television would turn off at will.

room service and restaurant were overpriced.

the restaurant/room service was overpriced

no room service and dining was limited menu needed handicapped parking near room

i had to walk over to main lobby and pick up water bottles and snacks because there is no room service

balcony, large tv, safe, good room service.

coming in the room even though i asked no room service

room service comes knocking asking if you are checking out at 8am and we called for early check in

dirty -room smelled like smoke {we bought air freshener to plug in} -wallpaper was peeling -daily room service was not provided or offered -hall carpets were worn and rumpled -walls in halls need

no room service

the room was a little small and there is no pool just a gym and a giant courtyard but who cares about a courtyard in the fall/winter time

wish there was free breakfast, cups in gym area, and free parking.

i needed a late check out and the staff allowed me to do it despite the fact they were busy.

nice gym

large, well appointed gym

cute hotel with a very nice swimming pool and common area

in the refillable containers the outdoor areas with tables

pool was so relaxing

didn't use the pool as much as expected because we were away in the middle of the day when the water would have

chi pings of various birds, including cardinals in the yard, which is kept beautifully with the pool in the back

room service breakfast is only available saturday and sunday and we stayed monday and tuesday

breakfast, no coffee machine and mini bar in the room, room service menu

bed great breakfast room service but best was our ride in your gull wing tesla

room service was great experience

they had a great selection of pillows and a good room service menu

room service was a bit slow and we couldn t order food to our room but that was literally the

the room service never answered the phone and there is no

room service, didn t bring up coffee pods or toiletries as requested.

room service was a bit pricey, but the food was really good

i would love room service for breakfast

and if you dont want to leave the room you dont have to everything you want you can order on room service

room service which in reality was a takeaway that was simply inedible - absolute disgrace the room

rooms are clean, room service and breakfast are also really good

breakfast room service - no privacy in bathroom as all the doors and part of the walls are sliding doors - no

would have enjoyed free breakfast room service

room service and the food were very

i arrived late friday evening and after checking in promptly ordered room service

i was disconcerted to receive my room service breakfast oatmeal in a bowl with a large chip

room service was excellent

tiramisu from room service was so-so

love the staff, the hotel, the bar/restaurant/lounge, room service and the the fact that they accepted my service

we asked for room service no one came

arrived and wanted dinner but were told there was a party and we'd have to order room service

also, the telephone in my room did not work, therefore the room service option was null and void for breakfast

you order room service it takes awhile for the food to come

thinking the restaurants and bars and room service would be open but they where not

room service, overall look of hotel

e food is fantastic), cleanliness, comfortable beds, amenities

everything is always great- staff, room service

love that location , the room, valet parking. room service

no room service to have beds made or clean towels, wasn t told that until check out

room service was not done for first 2 days, have to ask at the front desk

come on, you don t have the expense of daily room service, so you should give us discount coupons for the diner

plus no one came for room service for my 4 days stay

hotel room service is not proper. room cleaning person visiting after 6 days

room service

room service was descent

expensive garage, no room service

room service was value for money

room service was good and staff demonstrated attention to details

no room service

our room service orders got messed up a few times but nothing that was a really big deal.

coke the first night and sour cream the

they gave us a cookie at checkin. they have many amenities. and room service.

i highly recommend the santa fe burger from room service or the restaurant

i would have gotten breakfast the next morning, but they don't provide room service until 10 am

there was no room service available

room service did not change sheets or clean bathroom thoroughly

hotel is very dated / old .... and no access to room service for food

elevators were full of trash, nothing is open in the hotel, no restaurant, no cafe, no room service

had room service for breakfast

room service associate waking me up late at night to ask if i needed a wine bottle cork implement

sleep well because air conditioning was so loud turing on and off- no room service - no breakfast to purchase

very friendly especially guy in bar on monday 16th jan

convenience to our location for weekend and fab pool for kids

very convenient by all that the property had to offer - breakfast, fitness facility, multiple room service options from nearby restaurants, ideal location, starbucks coffee available to order,

ich was fine for us), the receptionist could have made

rooms were very clean, we were informed that room service is provided every other day

options from nearby restaurants, ideal location, starbucks coffee available to order, full kitchen

amazing beds, super clean rooms, luxurious bathrooms, lovely staff, and hot breakfast included

was a broken ceiling tile and light fixture lying on the floor on my hallway, plus room service trays/remainders left in the hallway

room service was very courteous and so was the server who brought our food

website indicated that there was room service and two restaurants serving meals but when i got there there was no room svc and only

because of covid there wasn't any room service so you had to call for towels but we cleaned up as we went along day by day

the staff was great, as well as the bed and food from room service.

open, but no room service

but the room was dated/dingy and didn t match the photos online and room service didn t stop by our room once on our 2 day stay to restock so we ran out of toilet

i asked was station cnn was on and the room services had no idea

the dinning room was not available and room service was not an option.

no room service or coffee for second day

they upgraded our room, to ensure there was room for the bedding they provided for the two kids

they upgraded our room, to ensure there was room for the bedding they provided for the two kids

ordered room service it was prompt and the food was very good

room service food was terrible...had to return it all

room service menus weren t valid any longer. very poor and limited choices for dining.

pool on the inside

was no complimentary 24/7 coffee bar in the lobby its very disappointing considering it is offered at all other lower budget sister

no room service even it was requested several times.

no service- 3 nights no room service- no change of towels - no garbage removal - shower broken - manager indifferent to

is no proper room service, no soap, no body lotion, nothing

the pool

there is always plenty of parking and the front desk staff are very courteous

the room service was not available unless requested

room service , not even water in the room , elevator not working my room was in 4 floor dirty hall

nice sized room, beds comfortable room rate is too high for condition of grounds or lack of room service breakfast room is messy and not clean but coffee is ok

room had an odor smelled like a gym

the next day i realized it might have been one of the kids staying at the hotel

somehow only received room service once during my whole three-day stay

and price are fine for what it is i wouldn't bring a family of 6 and expect breakfast and room service

not have room service for 2 days friday and saturday room was untouched was lucky to be there sunday when

not good room service

spa tub

old school customer service of an employee taking your bags from the car to your room and the room

it was a good value and the room service meals were excellent.

no room service after 10pm no good for late arrivals ..no lunch available during week

room service staff didn t recognize that we are four in the room even we informed them several

room service was very helpful

don t think of utilizing the pool, restaurant, gym, room service, or any other advertised program

room service was great

room service was way overpriced for the types of food available, no food or stores nearby, our room

room service didn t work

no water bottles, no pool, no room service , no one cleaned the rooms.

room service everything

hotel is decent, some staff are friendly and compassionate, when you request tissue paper or room service they provide it, the position is ok and not too far from the subway withlock ave

let us know b4 we got there the atm fee is only $200 they wifi is horrible and they don t have room service

the walls were gross and the rooms phone for room service did not work

the place has free parking, i really liked the location and it smells clean, although it is not as clean as it smells

blanket had a burn in it, floors were dirty

d to call room service), door had no lock, tv wasn t properly mounted, amongst other things

of cigarettes and marijuana, hole on roof,no room service

there was no food eve though we tried to to order room service

no wifi