room service did not service our room, breakfast was good but very expensive

no room service

we had no room service, no tea packets in the room

balcony, large tv, safe, good room service.

dirty -room smelled like smoke {we bought air freshener to plug in} -wallpaper was peeling -daily room service was not provided or offered -hall carpets were worn and rumpled -walls in halls need

limited room service

great room service

hotel has everything from a starbucks to room service to laundry room to gym to bar, you name it

room service skipped our room we had to call for clean towels

we ordered room service for breakfast and

our only criticism would be the detail to which the room service attended

there was no room service due to the kitchen not yet reopened

the restaurant/room service was overpriced

room service and restaurant were overpriced.

room service cost is just waaaayyy overpriced. too bad.

room service, didn t bring up coffee pods or toiletries as requested.

very clean ,showers are wonderful room service is swift ,food was good

the room service never answered the phone and there is no

room service was a bit slow and we couldn t order food to our room but that was literally the

i would love room service for breakfast

due to covid-19 there was no room service, but staff was on call if you needed anything like extra sheets and towels

had some difficulty ordering from room service, especially from the city pizza restaurant

there is no room service during the day/night or full service menu during midday

couldn't have room service

was no room service due to covid-19, but that is not the hotels fault

for the price, one would expect room service, however there wasn t for the entire 4 day stay.

parking, very professional staff and great room service

room service maintenance was send up to the room within 5 minutes and confirmed the bed was broken

room service was

i disliked that room service was not available all the time

the room was lovely. the bed was comfy. i did room service for breakfast. it was perfect!

bed was very comfortable and any room service or needs we had were met quickly

our room service orders got messed up a few times but nothing that was a really big deal.

staff very accommodating room service was very good

only thing that wasn't great was the room service, the food wasn't that great but the prices were reasonable as far as room service goes

had room service for breakfast

sleep well because air conditioning was so loud turing on and off- no room service - no breakfast to purchase

room service associate waking me up late at night to ask if i needed a wine bottle cork implement

the parking, the beds, the location

wedding took up the whole lobby and entire to the pool area

and if you dont want to leave the room you dont have to everything you want you can order on room service

rooms are clean, room service and breakfast are also really good

machine he said he wasn't sure if the vending machine was working also i ordered a coke with my room service it was so bad i couldn't drink it

room service which in reality was a takeaway that was simply inedible - absolute disgrace the room

room service is great the room actually gets cleaned very well

ordered room service it was prompt and the food was very good

room service menus weren t valid any longer. very poor and limited choices for dining.

room service food was terrible...had to return it all

the place is very quite, my daughter loves the indoor pool and spa.

the restaurant is poor and the bar is a counter top

no service- 3 nights no room service- no change of towels - no garbage removal - shower broken - manager indifferent to

no room service even it was requested several times.

is no proper room service, no soap, no body lotion, nothing

the location and the breakfast had an awesome selection!

pool is very small

room service , not even water in the room , elevator not working my room was in 4 floor dirty hall

the room service was not available unless requested

nice sized room, beds comfortable room rate is too high for condition of grounds or lack of room service breakfast room is messy and not clean but coffee is ok

people

the wifi was terrible and the carpet didn't look clean.

to relax, i put the do not disturb sign on the door, and room service did not knock

the fitness room looked really nice, and the onsite laundry was an added bonus

enjoyed u added a resturant & bar on property & room had a refrigerator which u do not often get

nice lobby & good fitness room.

and in nearby rooms were fully audible in our room) bland, sterile decor in common areas lobby bar closes by

large, well appointed gym

i needed a late check out and the staff allowed me to do it despite the fact they were busy.

wish there was free breakfast, cups in gym area, and free parking.

gym facilities were not available.

the room was a little small and there is no pool just a gym and a giant courtyard but who cares about a courtyard in the fall/winter time

old school customer service of an employee taking your bags from the car to your room and the room

room service staff didn t recognize that we are four in the room even we informed them several

room service was very helpful

no room service after 10pm no good for late arrivals ..no lunch available during week

it was a good value and the room service meals were excellent.

also, the telephone in my room did not work, therefore the room service option was null and void for breakfast

love the staff, the hotel, the bar/restaurant/lounge, room service and the the fact that they accepted my service

the location of the hotel is great. room service staff was awesome.

room service was really good

arrived and wanted dinner but were told there was a party and we'd have to order room service

chi pings of various birds, including cardinals in the yard, which is kept beautifully with the pool in the back

cute hotel with a very nice swimming pool and common area

pool was so relaxing

didn't use the pool as much as expected because we were away in the middle of the day when the water would have

beautiful mansion and gardens, the cosy room with a view on the pool and garden, the friendly, accommodating and efficient staff, the healthy breakfast, the easy

the room service menu was very limited with regard to food

price for room service very high

room service breakfast is only available saturday and sunday and we stayed monday and tuesday

breakfast for instance)

they had a great selection of pillows and a good room service menu

when i first checked in, the new rules, especially regarding room service, were not well explained and limited staff did not help

directory was missing several pages for room service menu

there was no room service and little food choose at hotel

the lobby is pretty big. i wish they had room service for breakfast too.

excellent hotel, very nice room service, cleanliness, everything at an excellent level.

i arrived late friday evening and after checking in promptly ordered room service

i was disconcerted to receive my room service breakfast oatmeal in a bowl with a large chip

room service was excellent

tiramisu from room service was so-so

room service was awesome and was very prompt

breakfast was good no room service no water bottles .

able to order movies, no room service

room service was way overpriced for the types of food available, no food or stores nearby, our room

the 5 star i give is for the room service.

location, the lack of room service, the price of the food which did not match the quality at all, but we had to have it

clean - continental breakfast was really good - staff very nice

breakfast was very great

free breakfast & fresh coffee get the room with the view you will not be

free continental breakfast was good and only $5

the to go breakfast was filled with things that everyone would enjoy

thinking the restaurants and bars and room service would be open but they where not

tell in advance no room service or restaurants not open or available.

room service, overall look of hotel

there was still room service, but it was limited

the room service was quick and friendly

room service website was broken, tv had no way to watch netflix, and the staff were unprofessional

did not do room service and you had to request it

real amenities, no ice, room service was limited

notice on website or booking

there is a restaurant and small bar on the first floor

they upgraded our room, to ensure there was room for the bedding they provided for the two kids

they upgraded our room, to ensure there was room for the bedding they provided for the two kids

then was told to wait while room service came back from lunch

clean room service

room service wasn t done in our bedroom

breakfast not included garbage under bed some room service absence

my family didn t seem to mind but it bothered me and i asked for room service to clean the room the next day while we were out

blanket had a burn in it, floors were dirty

of cigarettes and marijuana, hole on roof,no room service

there was no food eve though we tried to to order room service

d to call room service), door had no lock, tv wasn t properly mounted, amongst other things

the free parking